We recently moved to the area and we were happy to find Northwest Animal Hospital. for our dog!…read more The office staff is friendly, the vets are attentive and you can truly feel that they care about your pets health and well-being. Their prices are fair, offer flexible hours, and I love you can schedule an appointment online.

We've been coming here for over a decade. They've seen 3 of our dogs and a cat. Most recently I…read morecalled the day before as my dog needed a follow up from a previous visit. They were able to get me in next day early AM. Avoiding a potential costly ER visit. At our appt Dr Steinle listened to my concerns, I didn't feel rushed. And really appreciated they didn't pressure for a more costly approach.

Been taking my pets here for years and would definitely recommend. They've gone above and beyond…read moremultiple times to help my pup get the care he needs!

We have used Lake Cities (Dr. Fusselmam) since moving here in 1996. Outstanding service,…read moreoutstanding, caring and professional.​

We have been taking our cats here for many years, first to Dr Cox and now to Dr Brennan. They have…read moreboth been amazing. Yesterday Dr Brennan saw one of my elderly cats for a slight limp and spent a good amount of time talking me through different options. It is obvious that he is extremely knowledgeable and also that he loves animals. The entire staff is friendly, caring and good at their jobs. We've recently tried 2 other local vets for fosters and nothing compares to Southlake Crossing.

I took my pet to Southlake Crossings and unfortunately, we experienced a misdiagnosis that…read moreimpacted my pet's health. My dog Chance has not been eating for weeks . They did blood work and even a urine sample. They said the tests came back okay and that it might be his teeth that's affecting him and that's the reason why he is not eating . We trusted this doctor and proceeded with his teeth getting cleaned and few teeth getting removed. It cost us $1100. After a week he still was not eating. After seeking a second opinion, we discovered the true issue and that my pet has liver damage and possibly cancer. We rushed him to an emergency vet and that is when we got the true diagnosis. I am so upset that the doctor had missed this when we first brought him for a check up. Please take your pet somewhere else. Our dogs will not be coming back here ever again and will be taking them to another clinic.

We have been taking our dogs here for the last 4 years and they always treat us and them so well…read more We trust the vets here to help keep our dogs healthy.

We have been very happy with the veterinary care that our dogs have received from here. We just…read moretried their groomer, Kaylee, and my dog has never looked better! We will definitely be having her groom our little girl from now on!

We absolutely love Boulevard Animal hospital and all the great service we've received there. We…read morehave our 2 cats and 1 dog all go to this location and they are always so happy to see the animals and have a chat along with helping us care for our animals, most of which were found in the country! Love it here and love the staff.

One star - Poor care, no accountability, and a deeply unprofessional vet…read more It's unfortunate to write this, as I had been a loyal client of Boulevard Animal Hospital for years under the excellent and compassionate care of Dr. Joe Allen. But after his retirement, the quality of care declined--culminating in an unacceptable and unprofessional interaction with Dr. Erin Hauser. During a call about a serious and unexplained 8-pound weight loss in my dog over 60 days, I voiced reasonable concerns and asked direct questions about how this could have gone unnoticed. Dr. Hauser became immediately defensive, deflected blame to a vet tech, and ultimately hung up on me mid-call--claiming I was being "hostile." I was not. I was clear, firm, and appropriately concerned for my dog's health. Her response was reactive and unprofessional. I contacted the practice manager, Jennifer, who acknowledged this was not acceptable and said she expected Dr. Hauser to apologize. Instead, I was told Dr. Hauser cried and refused. After that, the practice went silent--no apology, no accountability, and no further communication. The final blow came when I received my pet's medical records. The notes had clearly been updated after the fact to include gaslighting language and self-protective reframing--mischaracterizing me as hostile, emotional, and irrational while avoiding any acknowledgment that a licensed vet had hung up on a concerned client. It was a textbook case of rewriting the narrative to protect the provider rather than the patient. That's not just unprofessional--it's unethical. This clinic once stood for high-quality, compassionate care. What I experienced was a breakdown in clinical standards, emotional deflection, and a vet more invested in defending herself than caring for the animal. I've taken my dog--and her records--elsewhere. I'm sharing this for every pet owner who expects honesty, care, and professionalism from their vet. You should never be gaslit or silenced for advocating for your animal.

Oh my !! If you have to work with an ER animal hospital- this is the one you should pick!!…read more Drive the extra miles, pay any extra cost, etc needed to have this group take care of any pet needs. Every Dr and every office contact I have worked with or been in contact with over phone, email and person have been beyond fabulous and understanding through the recovery plan and the financial plan. Not to mentioned they saved Patches life after a brutal attack. We are very grateful for this entire office & staff !!

Stopped in after making a call to find a veterinarian with experience with prairie dogs. One of…read moreours wasn't feeling the best, and we called to make sure we were going into a veterinarian who would be able to make sure our baby had a doctor who would be able to get to the bottom of what was wrong. We spoke to the veterinarian and they told me I probably know more about the situation than them because I do animal rehabilitation. Well that wasn't what we expected after calling ahead of time. Speaking with the staff...they are definitely friendly and respectful for the animals coming to their practice, but they should have told us they didn't have much experience with prairie dogs. I feel like it was a wasted visit of almost an hour drive one way to be told I know more about my prairie dog than the veterinarian. Expensive visit which would have been worthwhile if we had any type of answers. Sad visit.

Our Siamese was treated for "asthma" by Dr. Mark in August of 2024. We have a regular veterinarian…read morearound the corner from us in Aubrey, but I felt with his cough that we couldn't get under control warranted a specialist. Boy was I wrong. So $1500, several x-rays, a whole gamut of tests, an Aerokat spacer, and several expensive asthma meds later, he wasn't getting better. Took him to a third vet two weeks later in Little Elm who saved our furbaby. Ended up being positive for mycoplasma and had 6 weeks of Doxycycline along with a simultaneous 4 weeks of Prednisolone, a cortico-steroid. He was doing the exact same coughing and lurching in YouTube videos. Mycoplasma is the one test she did not do and after reading numerous research papers and discussion with our new Vet, it should have been one of the first tests she did. His inflammation in his lungs was due to months of suffering from the mycoplasma. The office is nice, but supposedly for such a gentle and "calm" environment, the Vet Tech speaks in her highest voice and our Siamese would jump every time she raised her voice. To make it more uncomfortable, Dr. Mark wouldn't even touch our boy. A healthy purebred sweet and gentle Chocolate-point Siamese and she acted like she didn't want to touch him. I was quite offended. The techs that run the front desk were really sweet. Not enough to ever bring us 38 miles back to Southlake from home. It's really bewildering how a newer Veternarian figured out what a longtime cat specialist missed.

I wouldn't trust these guys with a guinea pig, much less your cat! I took my elderly cat in here…read morelast month for a sanitary groom and bloodwork. It lists all over their website that they offer grooming...just heads up, THEY DO NOT. The dr here is also incompetent and has no idea how to run a vet office. Go anywhere but here!

We recently moved to the area and was looking for a vet for my 2 year old puppy. I searched around…read moreand from the first phone call I had a pleasant interaction from there, I truly have loved my experience at TruBond Vet! Dr. Cito and the wonderful team are so lovely and eased all my worries in preparing for my dog; Cooper's surgery. I knew I found the right place, when Dr. Cito sat on the floor with my puppy when he introduced himself to her (she is a nervous gal). She left that apt happy and a belly fully of treats! In preparing for surgery I had a few appointments and the staff were so kind and took their time to explain my options and sent friendly text reminders about the upcoming appointments. They truly care about your fur baby and you as well! I've had such a lovely experience and I know you will to! Ps They also have an on-site groomer which is a great option. I haven't tried them yet!

I had high hopes for this practice after reading the reviews and taking my dogs here for several…read moremonths. After a routine exam, they advised me that my otherwise healthy 5-year-old dog needed a dental and gave me an estimate of around $900. The day of my dental, the vet called me and told me that my dog needed $3500 worth of dental work. I was shocked by the cost difference but I of course wanted my dog to have the best possible care, so I agreed. After his surgery, they told me to contact them immediately if I had any concerns. I felt reassured and supported, but it turns out that their concerns were merely performative. In the days following his surgery, my once vibrant and energetic dog was not himself. I understand that recovery takes time, but after a few days of observing some concerning symptoms (including blood in his stool), I made a follow up call to the vet. They blew off my concerns, but when I persisted, agreed to see him for a follow-up visit that would (surprise!) cost an undetermined amount of money. I'm now out $3500 and have a lethargic five-year-old dog. I couldn't even get a vet on the phone to listen to my concerns (despite one being available when I called), and they have demonstrated that they don't care about anything except taking more money from me. This is concerning, to say the least. I would expect this kind of behavior from a private equity-owned veterinary practice, but not from an independently owned office. Lesson learned: When you pay more for services, you don't necessarily get better care (or more caring, compassionate, and concerned practitioners) in return. I will be taking my business elsewhere, and you may want to consider that as well.