I spent a year trying to get Dr Haynes to exams access I had in front on tooth #14. It's the second molar upper left. In October a bitewing X-ray was taken but Dr Haynes said"I don't see anything". Two dentists have said Dr Haynes should have taken another x-ray and would have seen the tooth was dying and I was suffering significant bone loss. I suffered through the holiday and February 2026 i insisted on seeing him but was persuaded to wait for my next biannual cleaning. In March 2026 After I insisted on another x-ray Haynes handed me the card of an endodontist and said " your tooth is dying". I'm facing implant surgery. read more

Dr. Haynes is old-school, no frills, kind of practice, but he is honest. Never had any problems with the front office, unlike some of the reviews. They even discounted my balance after my insurance downgraded my coverage. read more

A dental assistant at this practice dropped a heavy dental instrument on my face while I was getting 2 fillings. It got worse from there. The dentist doing my fillings, Dr. Anita Purohit, told me that nothing was broken and asked if I was okay. I let her know I was, even though I was in some pain. She finished the fillings. My bite needed some adjustment, which she did, then assured me I could come back in and have it touched up if needed. I had just had a bad experience, so I was quick to get out of the office. Unfortunately, the more I felt the filling, the more I realized a lot more was wrong than my bite. A filling is supposed to be flush with your tooth. These fillings were not flush at all, bigger than my tooth on the sides and uncomfortable. Worse, when I flossed, I had an overhang between the teeth (look up "dental overhang" if you aren't sure what this is, but it is not an ideal outcome for a filling and many dentists would re-do the filling after discovering they had created one). I was frustrated, because Dr. Purohit had done a very sloppy job. The next day I wrote an email detailing everything that happened and my concerns about the filling. I received a voicemail (VM) from the office manager, asking what I wanted to happen. So I emailed again, saying these needed to be fixed or I needed a refund to myself and my insurance for the fillings. I received another VM, letting me know I needed to call, an appointment can't be made over email. So I called, but let the office manager know I was recording the call. She was incredibly defensive and argumentative. I still have that call saved because it was so aggressive and inappropriate on her side. I did finally tell her that she wasn't being helpful, and can she make the appointment for me to see Dr. Haynes. I didn't want Dr. Purohit to do it. I don't trust her work, and she isn't listed (as of the posting of this yelp review) on the website as a dentist at this office, which seems sketchy. They made me an appointment to see Dr. Haynes. Dr. Haynes is nice. He fixed the bite and shaved down the filling material on the cheek side of my fillings so they were flush with my teeth. When I asked him about the overhang, he told me I could just change how I floss my teeth, so the floss doesn't get shredded. Again, not an ideal solution, I care about my teeth and overhangs are perfect places for plaque to build up. It will probably have to be redone soon. But, he had fixed one side of the fillings, so it was better than it had been. I asked if the tongue side of the fillings could be improved and he said he didn't want to do anymore work on the teeth that day. I called later that day to schedule another appointment. I needed the tongue side of the fillings flush with my teeth. The office manager called me and I told her that I needed the fillings adjusted and I still had an overhang. She didn't understand what I meant by "overhang", but made the appointment. This entire time I have been made to feel bad and wrong for trying to fix what was not great work. I went to the appointment and Dr. Haynes did grind down the lingual side until it was smooth with the tooth, but the overhang between the teeth is still there. I asked Dr. Haynes, "Is this a normal outcome for this dental office?" He assured me that it wasn't the normal outcome for a filling at this location. He agreed that maybe Dr. Purohit was flustered after I had a dental instrument dropped on my face, but that he couldn't do all the work, he needed other dentists at the practice. I understood and appreciated him acknowledging that this wasn't an ideal outcome. No offer of a refund, but at least acknowledgement of less than great work. I was then fitted for a night guard. When checking out at the front desk, they told me it would be done Monday. Monday comes and I can't get to the office, so I go Tuesday morning. I'm informed that my appointment was for Monday morning, but they can still fit me in. I thought I was just picking it up. If I had an appointment, did they send me an email confirmation? "No, because we talked about it Thursday and then we were closed on Friday." When I checked out after the fitting, they told me it looked like my co-pay was 60%, so I needed to pay $75 for the night guard, which is way too much for a night guard. If I could talk to Dr. Haynes whenever I had a problem, I wouldn't be leaving the practice, but I have to go through the front office to get to him and I refuse to talk to disrespectful and inept staff anymore. This ordeal is partially my fault. I should have recognized the red flags and left the practice before I had an issue. This is your red flag. If you can get an appointment specifically with Dr Santos for cleanings and Dr. Haynes for fillings, you might not have any real issues. Don't settle for someone not listed on the website. If something does go wrong, the front office staff will blame you and make it incredibly difficult and frustrating to fix the issue. read more

Dr. Haynes is such a great dentist! I've been a patient of his for a few years now and I always learn just a bit more about dental health and the dentistry industry on every visit. The office staff is very nice and everyone does such an excellent job. My appointments are always on time and I look forward to my appointments! read more

Great dental practice! I found Dr. Haynes' office when I moved to the neighborhood nine years ago and I have liked my care there so much that I have kept going back even when I moved to a different location in the Bay. I primarily see Dr. Zeuss, who is very knowledgable and caring. She explains the purpose of each procedure and allows patients to take breaks if they are in any way uncomfortable. I have never visited a dental practice where the dentist cleans my teeth, so whenever I go for a preventative visit I feel like the cleaning has been very thorough. The front desk staff is very friendly, which is a nice bonus. I can't speak to the other dentists, as I have not really interacted with them, but I highly recommend Dr. Zeuss to friends and family who are seeking good dental care in the east bay, particularly to people who are nervous around dentists. read more

Today was the third time I used this offices' services for a dental cleaning. The first time it went OK, the second time I had an old lady taking care of it and I didn't like it, as she only used the ultrasound water scaler (you know the one... fjiiiiiiiiiiiiii). We talked about how much I dislike and how painful it can be for me. She went ahead and used it for the whole cleaning anyway. I felt discomfort and pain several times but I sucked it up this time. Today I came back because they have several dentists so it could be that someone else was taking care of me. Nope. The same old lady came and did the exact same thing. It got to the point that even after complaining several times she kept going the same way, so I had to tell her to stop. Then it got bizarre. She only said "Ok", took a piece of paper and left me in the room. I was expecting maybe an explanation of what they saw in the x-rays they took at the beginning (I think I didn't need them but I had new insurance so they can probably charge it), or what they learnt during the examination they did at the beginning where they check for the gums' health (2 2 3, 4 4 4...). Nothing. No mouth rinse. either She just left. When I realized that was it I went to the front office where the dentist was talking to one of the administration ladies and left without saying a word. I may have offended her for not liking her ways. I was offered to see another dentist but I was warned that pretty much they all use the water scaler during all the procedure, so if you dislike (and feel pain as I do) with that thing.... you better find another place to go. read more

Dr. Zuess has decent bedside manner but holy moly not only are they out for your money, they have no regard for the health of your teeth. I had some mild staining on a molar - nothing major and dr. Zuess took one look and declared I had a cavity and would need a filling, without even offering an x ray to confirm before drilling. She also pushed braces that I definitely don't need. My gut told me my teeth were fine so I opted for a cleaning and said I'd come back after a second opinion. The stain was still there so I sought out another dentist to confirm before they drilled into my teeth and surprise surprise the new dentist did a full x ray on my mouth and found zero cavities! No need to drill and after the cleaning with my new dentist (who is amazing, does her due diligence and is very honest) the stain was gone! I don't want to accuse them of malice here but if dr. Zuess had done a proper cleaning and x rays the staining would have been resolved. They nearly ruined my teeth! Very disappointed, save your teeth and avoid this practice at all costs. read more

Cannot recommend. The crown installed and reinstalled on back tooth fell out multiple times. The office refused a refund when the job was successfully completed elsewhere. Dissatisfied and disappointed. read more

This review is SOLELY for the receptionist NAKIAH HENDERSON who hung up on me when she couldn't differentiate between Thursday and Friday! Then when I called back proceeded to argue with me about not being able to hear me yet she was responding to everything I was saying. Been coming here for years but if this is the type of people they're hiring to be representing their business, it may be time to find a new dentist!! I miss the the mother daughter duo that use to run the reception area, never any issues with them. Miss Henderson needs to be retrained IMMEDIATELY on how to communicate with customers via telephone. read more

Scheduling appointments with this place is ridiculous. They keep telling me about my appointments for my crown. I didn't make to one appointment and so my last appointment I am thinking I am getting it done. After they took my X-rays. The dentist asked me when did I want to come in for it. I said I thought it was today. He said they missed up the appointment and put me down for only 30. Instead of calling me that they changed it. The lady that handles the financial and scheduling has a bad attitude and was very disrespectful to me. She was talking to me like I was a kid. I snapped at her because she was unprofessional. Told me on the phone say that was ridiculous that I didn't pay 32 dollars from a year ago but I came in on a Saturday and there was no receptionist at the time. read more

I've been going to Dr. Haynes for 25+ years and it feels like going to see family. The practice is intimate enough to feel like staff can get to know you. Dr. Haynes is highly professional, competent, knowledgeable, and caring. While conversation with your dentist DURING one's procedure is limited, Dr. Haynes exhibits caring as (over the years) he's gotten to know me, my family, and most importantly my teeth! Staff is friendly, and competent as well. The addition of dental hygienist Jackie is a real plus to this already wonderful dental practice. I agree with another reviewer who says you are not in practice this long without knowing what you are doing practice wise (dental competence) and people wise (caring about your patients.) Go where you will but me and my family will continue to place our dental health needs in the competent hands of Dr,. Bryan Haynes. read more

One of the best Dentists in the Bay Area. The doctor is very thorough and gentle on your teeth. No pain! He has Friendly and helpful staff members. Easy to find and plenty of parking out front. I highly recommend this dentist office for all your needs. He has good referrals if you later need orthodontist work or oral surgery . read more

I have been a patient for over 15 years, from a recommendation of another long term patient. I have found Dr. Haynes Dental to be a professional organization in every aspect - customer service, dental services, scheduling/reminders and being proactive with dental trends and equipment. I travel a lot and the toothbrush, toothpaste and floss help men stayed prepared in my travels. I have also enjoyed my conversations and observations with Dr. Haynes. I highly recommend this dental office. read more

Very service oriented. Very skilled and attentive to my needs. This office does not jack up the bill with unneeded add ons. They do the work professionally. read more

Dr. Haynes is absolutely wonderful! I have always dreaded going to the dentist and my mouth has a lot of things going on. After a complete set of new xrays, which were expertly taken with state of the art gear that was not unpleasant at all, Dr. Haynes immediately came in, looked over the super clear digital picture of my mouth and very gently probed around looking for any issues that needed attention. He was both knowledgeable and reassuring and developed a plan going forward that makes total sense to me. I could not recommend anyone more highly!! read more

This review is for Dr. Haynes' office and Harrita. Absolutely terrible experience. I missed an appointment because I had moved across the country, and forgotten (in the midst of the hundreds of things I needed to do) to update my mailing address with my Dentist - as if I would ever be going to a dentist across the country. They must have tried calling, and I never confirmed the appointment. Somehow, 7 months after I had moved cross country, I get a phone call and an email stating that I am the office $50, and that if I don't pay it within 10 days, they are going to send it to collections. I never received a phone call before then, no email - nothing. But they threatened me for collections for a missed appointment. Apparently, Harrita was brought into the office specifically to go after Collections. I guess it must be pretty common that they schedule appointments for people without the patients asking for them (they just give you a card at the end of your appointment on your way out, which just has a date 6 months from the day of your current appointment), and then if you forget about it they charge you. And I guess this must have happened to a lot of people since they brought someone in the office specifically to do collections. What a disgrace for a dentist's office to have to resort to this. When I tried bringing up my situation to them, their answer was: "it's just $50, just pay it. I'm doing you a courtesy by not sending this to collections". Something tells me that with this attitude and business model they won't stay in business too much longer. A disgrace: worst business I have ever interacted with, and I have never left a negative review for anyone. Congratulations Dr. Haynes on all your hard work after so many years: this is the fruit. read more

This was my second time with Dr. Haynes. I usually get Dr. Z or Dr. Amani. The first time Dr. Haynes did my exam and cleaning, I thought I was in big trouble because he was silent the entire time. I thought uh-oh. This can't be good. But in fact, it was quite the opposite. No news is good news. He's just a quiet professional individual. He was gentle and thorough -- two qualities that all great dentists should possess. He meticulously went through each set of teeth a few times. He was so gentle I was almost lulled to sleep. That's a good thing! Dr. Amani is super-nice. Throughout my appointment, he showered me with compliments on my "white teeth" and "straight smile." Really? They are? I almost stopped believing him because it seemed a bit much, but I should just enjoy it while I was there. read more

Bryan D. Haynes DDS: A Dental - Yours after every visit - General Dentistry Near Me - Emeryville, California

I always try to support Black own businesses. Now I'm pissed with the billing departmen. The billing person no longer works at the office. So, the front desk staff is assisting. I clearly asked the staff not to perform any services on me that's not covered by my insurance to avoid a bill. The desk staff confirmed they remember me making the statement. However, I still received a bill. What the heck. I called and I was told the insurance told them the cleaning was covered but when they submitted the claim they didn't pay the entire amount. I suggested they fight for the patient ask the correct questions and match codes. The staff put the blame on me. I called the insurance company and they over charged me. Yes! The insurance company called the office and they decreased my bill. Oh! The staff mentioned oh we didn't charge her for the Oct bill of last year for $10. Omg! The insurance guy sikply said unnnhun. His customer have no problem paying what is due she simply would like to pay the correct amount. Omg! I want to take them to small claims court. I know what it takes to go to school for years and to have unprofessional staff be the root of bad reports hurts my soul. I understand we all need jobs. But, the staff is a job. I suggest they get a new billing person to audit the books. Send apology letters out and offer one free cleaning. I'm floored. I haven't been this upset in a very long time. I'm going to await a new bill before paying them. Just because they made me angry. How do you scam an investigator? Still heated. This office is an in-house network with my medical benefits. Only because of Dr. Haynes I will not request for an audit on the office Billings. He gets a past. I'm no longer a client. Ask me if the staff tried to rectify my many years of service with them. Nope. They could care less about what they said and what tone was being used. Time for retraining or new staff..... read more

Bryan D. Haynes DDS: A Dental - General Dentistry Near Me - Emeryville, California

My wife and I have been coming here for several years now for regular checkups with Dr. Amani. Always a pleasant experience, with friendly and professional service. I've had one appointment with Dr. Haynes and he was great as well. Ditto with their front desk staff. They are taking extra precautions during Covid and we've felt safe and comfortable continuing our regular check ups. read more

Dr Haynes is the most mindful and gentle dentist I have ever had. I have been seeing him for at least 7 years if not longer. He also doesn't push expensive treatment, he is very fair and his prices are lower than any other previous dentist I have been to. I've seen him during times I didn't have dental insurance and it was still somewhat affordable. Even after moving to Richmond, I still come back twice a year for my cleaning. I've had plenty of fillings and crowns done as well. His dental assistants and the staff in general are very friendly and helpful. I highly recommend Dr Haynes! read more

Went in for a cleaning appointment today. Dr. Zeuss did a great job. Really good place to go for dental care! Highly recommend!

So, I scheduled my annual check-up. Marla was the one who greeted me at the front desk. She was very nice. Although it is a small location, they definitely socially distance patients in the siting room, and provide clean pens to fill-out paperwork. Dr.Zeuss cleaned my teeth, talked me through the procedure, and was very gentle in my sensitive areas. At the end of my visit, I got a referral and was given a goodie bag! It was a very pleasant experience! read more

I only went to Dr. Amani the 4 years I lived in the bay because he is honestly the best dentist I've ever experienced. He always did the cleanings himself. He's thoughtful and never recommended any work that wasn't necessary. It's been tough finding a new dentist that takes his time like Dr. Haynes in LA! read more

Dr. Haynes and his staff are amazing! I never dread going to the dentist because it's always a pleasant and transparent visit. Dr. Haynes is very honest and never tries to sell you services or products you don't need. He is very knowledgeable and I know my teeth are in great hands! His staff are incredibly friendly and they make scheduling, rescheduling, and reminders effortless. The office has a parking lot, so that is also a plus! read more

Writing this review to give a shoutout to the LOVELY ladies at the front desk (Kennia, and another one whose name I did not catch) and Dr. Christina Zuess who did my check-up and cleaning. My insurance were giving them a hard time with telephone tag but the ladies were so accommodating and were able to squeeze me in for a last minute cancellation. I'm so happy I found this office and have recommended my partner to get his dental work done here as well. I switched over from Total Health Dental due to a myriad of reasons (over-anesthetizing for cleanings, overcharging for services, etc.) and plan to come here for future services. Thanks ladies!! read more

For the first time ever...I look FORWARD to going to the dentist. I have a strong fear of the dentist, due to several negative experiences I've had, starting in childhood. Dr. Haynes is gentle, caring, and very willing to explain any procedure and answer all my questions in a relatable way. Very smart and personable. The staff is helpful and welcoming, and the facilities are super-clean and relaxing. I loove the "Watercolors" satellite radio station they play..makes the place even more comfortable. Just an all-around GREAT dentist. read more

I've been going to Dr. Haynes for over 10 years and still go to him despite moving to SF two years ago. It's worth crossing the bridge! He's very reasonable, not recommending more work than you need done (I've definitely had that experience with previous dentists). The best part is how well he gives those numbing injections that can be painful. They aren't with Dr. Haynes-he manages to be very patient and take his time injecting the dose, which means you barely feel it. No pinch or anything. I've never had that anywhere else. Can't be beat! read more

Looks like the people who have given this place one-star reviews are the kind of people who expect busy front office receptionists to give you a Swedish massage through the telephone and/or expect dental hygienists to engage in witty, thought-provoking, getting-to-know-you-first-date-conversations WHILE YOUR TEETH ARE BEING CLEANED so you can't even respond. This is a dental office, not a Lambo dealership. No one is required to cater to you because you have fugly teeth and need help. In a nutshell, these whiny one-star reviews are unwarranted reviews from (probably) histrionic narcissists, Yelp's main demographic. Dr. Haynes was my childhood dentist, and most of the people who work with him have been with him for years; I'm old as hell, so we're talking at least two decades. Folks, no one works together for that long AND stays in business for over two decades if the whole team isn't anything less than excellent. Need specifics? When I was in high school at Carondelet, I had to shadow a healthcare professional and write up a report about my experience for my Anatomy & Physiology class (with Ms. Gilbert, for any Cougar alums out there). I worked up the courage to ask Dr. Haynes, and he let me shadow him during a regular work day. One of the best ways to learn about something is through observation, and I'll never forget how cool that day was. He was - and still - is incredibly caring, and you can tell he really enjoys what he does for a living. Can you say the same for yourself, all you one-star reviewers? Probably not. I've moved across the country quite a bit so I've had to see different dentists over the years, but the fact still stands - Dr. Haynes is by far one of the best dentists out there, and I will be seeing him for as long as I'm in the Bay Area. Consider yourself lucky if you are a patient of his. read more

Ive had many different insurances and been to more than 20 different dentists in my life, this is the second worst, the worst was when a dentist injected some unknown liquid in my mouth and it swell up. Dr.haynes is curt and arrogant, doesnt listen to his patients. All he does is keep ranting how he is from portland and california is getting so expensive. When cleaning, they skip the waxing step, which is atypical since ive had many cleanings before. Avoid avoid avoid read more

Very friendly and professional dental office. I've been going here a couple years and would highly recommend them! They pay attention to the important details and are very efficient read more

Excellent Service! Excellent hygiene during Covid 19 situation with all the precautions for the patients including temp upon arrival, hand sanitizer, special curtains per patient to take precautions for the patients. Dr Zeuss is very professional with a lot of knowledge, experience, patience and she did a amazing job today! I'm a patient for 10+ years and I'm so happy that they are open for business to assist :) 5 +STARS read more

Best experience I've ever had. Such a steady hand while picking at my teeth that it didn't hurt at all. I ALWAYS get tense because inevitably the pick will slip and hurt a gum or something and yet Dr. Haynes is so calm which made me feel relaxed, but did a careful, thorough job. Truly masterful work. I've been to many dentists but for the first time I walked out without any pain and clean teeth! read more

I switched to this office during covid after my previous dentist office went completely insane (see my reviews). The dentist I was assigned to is Amani. He's been super nice, informative, patient, and generally easy to get along with. Beyond being a pleasure to talk to, he handles all of the dental work with care. I have not experienced any pain or discomfort, and always walk away feeling thoroughly clean. Amani aside, this dentist office is very professional and prompt. I am so incredibly thankful that I've moved from my previous nightmare to this much more pleasant arrangement. read more

I love this dental practice! I have been going here and seeing Dr. Zeuss for nearly 10 years now, and have nothing but good things to say. Dr. Zeuss has a great bedside manner, always explains things in a clear way, and I feel that my teeth are so well-taken care of. I also appreciate that I've never felt pushed into adding expensive services I don't need, which I know can be a problem at other dental practices. Marla and the office staff team are also great - always so friendly and efficient. And this dental practice is doing a great job adapting to COVID-19, adding protective curtain barriers outside examination rooms, temperature checks, plastic screens, and hand sanitizer at reception, COVID symptom screening forms, and universal mask use. read more

I had a wonderful visit both times I have been here, from the women who checked me in at the front desk, to the woman who took such thorough exrays, and, of course the dentists. Unfortunately, I don't remember the name of the dentist I saw at my first visit, an emergency visit to fix a broken crown, but he was great!!! So thorough, explained everything to me, and told me new information about how medication I was taking impacted my dental health. The second visit was with Dr. Haynes, who I loved!!! He was also thorough, informative, and I have total confidence that he is taking every precaution to be as safe as possible in these uncertain times (he has family access to an entomologist ). I would not hesitate to recommend anyone on this staff!!! read more

I finally decided to go to a dentist so I made sure to Yelp one. Getting here wasn't hard although I had hard time finding the place because the building didn't have any name on it... unless I just totally missed it. Dentist was awesome and very honest. like it. Have already told hubby to go make appt. :o) read more

The staff was so welcoming from the first phone call to the check out. The doctor took the time to answer all my questions and made money saving suggestions on how to correct a few issues without breaking the bank. My cleaning was quick and thorough...making an appointment for my husband next! read more

After moving to the Bay Area from Montreal, I was on the hunt for a good dentist who was accepted by my Anthem Tonik dental plan. Cross referencing the list of who I could see and who rated well on Yelp I landed on Dr. Haynes (the only dentist who had atleast 3 stars). Yes, his office isn't the most modern, but consider this: 1. Dr Haynes does the cleanings himself rather than contracting it out to another hygenist etc.. This is a dentist who works "in the trenches". 2. Yes, you may have to wait briefly since it's him running the show, but given how much time he's spending peering into your mouth, you likely get a better assessment of what's going on with your teeth and any issues that need to be resolved. ...Or you can go to a dentist who will see you for maybe 5 minutes at each cleaning. Parking was easy, very friendly staff, easy to get appointments and they mail out reminder cards. I think the merits of Dr. Haynes and his dental office are clear and would recommend him if you are searching for a dentist. A brief ending note: they have binders full of all of their insurance information at the front desk. You could probably just call the office directly and let them know what plan you have to find out if he's covered rather than digging through and searching your website. read more

Dr. Haynes has been our dentist probably as long as we've been in the Bay area. He and his staff are always efficient, professional, and thorough. I have no reservations in giving his practice my full recommendation. read more

I've been a patient of Dr. Haynes for almost 4 years and have been very happy the entire time. Dr. Haynes is one of the best dentists I've ever had. He does the cleanings himself, and is very patient, thorough, and honest. Highly recommended! I've also had a root canal done here (from an oral surgeon he referred), as well as gotten their whitening trays, which have worked well and are very easy/non-intrusive to use. It is also a few blocks from work so it is very convenient for me to come in. They are generally very fast and I never feel like I'm being sold on anything. Dr. Haynes definitely has my best interests in mind. read more