We have used AC Lady for almost 10 years. They are prompt, knowledgeable, explain everything they…read moredo and why, never oversell or try to upgrade from what your system needs, and above all, they have always been honest and fair. I would recommend AC Lady anytime.

We first heard about A/C Lady on the Nextdoor website, and with summer right around the corner, we…read moredecided it was the perfect time to have our A/C system checked to make sure it was ready for the Texas heat. On April 7, 2026, we scheduled an appointment and spoke with Melissa, the receptionist and appointment coordinator. She was incredibly sweet and polite, and set us up with a service window between 1 PM and 3 PM with their top technician, Nathan. Right on time, Nathan arrived at our home. He was friendly, professional, and had a warm, welcoming demeanor. He worked quickly yet thoroughly, answered all of our questions patiently, and carefully explained his findings after completing the inspection. He confirmed the A/C was working well but noted it had lost about a pound of R22 refrigerant, which has been discontinued. He explained that the unit would eventually need to be replaced and walked us through all of our options without any sales pressure. The inspection lasted about an hour and a half, and his attention to detail was impressive. After discussing the pros and cons, we decided to move forward with replacing the unit. We coordinated with Michael and scheduled installation for Monday, April 13, 2026, at 9 AM. Today was installation day, and A/C Lady sent their elite installation team--Edgar, David, Daniel, and Juan. These four worked like a team twice their size. They were fast, efficient, organized, and operated like a well-oiled machine. Each person knew their role and executed it flawlessly. Shortly after the installation was complete, Michael stopped by to personally inspect the work, which we really appreciated. We are extremely impressed with A/C Lady. Every employee who came to our home was polite, professional, and knowledgeable. We highly recommend this company!

Used Gentry Air Conditioning for a very simple repair. I have been in the real estate business for…read moreover thirty years. I own numerous properties and I clearly understand when I am being over charged. If you use them be prepared to pay a high premium or be flat out over charged. I will not be recommending this company to my clients going forward.

I needed to replace my AC unit and had reached out to multiple companies for quotes since it's a…read morelarge purchase. I decided to select Gentry based primarily on my experience with Brandon, who quickly came out to provide me with a very detailed and honest explanation of my options, and his responsiveness to my many questions after he emailed me the quote. The installation crew were all very nice and professional. I have had the unit for about a month and it has been working great. I am very happy with my choice and would highly recommend Gentry!

Great service for replacing my AC with a decent price through financing back in the summer of 2021…read more Highly recommend them.

Water main broke streetside - unfortunately the break was on my side of the meter so my…read moreresponsibility for repairs. Messaged Emergency AC and Plumbing and had an excavation crew and plumber on site same day to get the pipe repaired. Great service and great crew of guys. Pricing is very reasonable considering the level of service I received.

On Saturday, a tech came out to replace a couple of fan motors, one of them didn't work properly…read more We called the office on Sunday, the office responded and instantly contacted the owner Chirs. Without hesitation, he promptly replied and said they would come back with better parts the next day (Monday) to replace both of them. Sure enough, on Monday, not only did he go all out to acquire the better motors, he came to oversee their installations in person when his techs arrived. In my view, that's truly integrity and excellent customer service. We look forward to future working /replacing new equipments with this company!

I wanted to recognize the nice employee who helped me. He was tall with a red beard. He was on a…read morecall near 170 and Alta Vista around 11 this am. I was stranded with no tools and my truck wouldnt start. A Youtube video said to disconnect the battery to reset. I was too far to walk home, so caught him when he pulled up for a call across the street and asked if he had a wrench I could borrow. He was kind enough to trust that I'd put it back. Without him, I would have missed a whole day of work and been stuck like chuck. Many thanks to the nice man that saved the day. I was so flustered and forgot to get his name. I will strongly consider North Texas Heat & Air when I need new HVAC equipment or service, bc of his good deed. Good people make companies succeed, so hope this one is still around when my A/C goes out.

These guy are awesome !! Best service ever! Quick, honest and reliable service. I would never use…read moreanyone else. Eric was knowledgeable, polite and was able to locate the problem and fix it in no time at all.

After all is said and done.... I can't even in good conscious recommend this company at all. They…read moredid not even clean the air conditioner on this tuneup. Did too many short cuts on the 24 point inspection and tune-up. They pushed their original service day from a weekend day to the weekend for their own convenience. "Yes too many short cuts from this company. " Of course they had no idea I was a consumer advocate and watched them do their thing. Women beware of this company, they gave me the impression they would take advantage of you. They left dirt and gave a written estimate on a repair job for over $400. I did not call them back but, I got the repair done and it was $71.93 with taxes.

Came out to my house and told me I had a frozen line due to a dirty filter. The air filter had been…read morechanged a month earlier but insisted this was the issue. Not even two weeks later the capcitor went out. A bad capacitor can cause a frozen line. They charged me twice for what they should have fixed the first time.

If you are ever in need of A/C and Heating Service contact Shirley Air. I have used their services…read moreand I was completely satisfied. Quick to respond and resolve the issue. Pricing was fair and reasonable. Staff is professional, knowledgeable, trustworthy, and friendly. I highly recommend them for your a/c and heating needs. Thanks Shirley Air! Johnny C - NRH

Hawk Air has been nothing but top notch. Their service and response time was amazing. Jeremy did a…read moregreat job finding the issue and explaining it to me, a few hours later I had the quote and the work was done next day! As the temps are rising, I can't thank them enough for the speedy and reliable service. Highly recommend them.

Professionalism and quality at its finest with great time management skills. Great pricing for…read moreequipment.

After 2 years of problems with cooling during the summer and other AC companies coming out and…read moredoing incomplete work I finally came across AIR worth heating and cooling. Service complete 5/4/26 all in one day. Unfortunately my unit was 16 years old and had a major leak of coolant in the outdoor unit. After talking about all options, and asking a bajillion questions we decided to buy a new unit (SIGH). I want to complement everyone in their team for their professionalism. Never once was there a "this is the only real option for you". It was sensible and top tier with the options they provided. I cannot make a higher recommendation to use their service.

Giving this company 3 stars because eventually the unit cooled. My issue holding back a higher…read morerating is that I called him out because I own a couple homes, 3 AC units, for the last 25 years. I am not new to AC issues. I knew that the issue was and told him. I called him out to replace a capacitor, nothing else. Install that, the unit will kick on. Cheap and easy fix. A gentec cap at Home Depot is about $14. Yep, $14. Discharge the old one with a screw driver, take it off, replace it. Charge me for a service call, maybe jack up the part price a bit, then boom, cool air and that's that. Well I once stopped using this company because it started to seem as if the techs are on salary, plus commission for upselling other services or parts. If this is the case, it makes the possibility for defrauding over over charging customers an obvious issue. Doesn't mean they will all be dishonest, but it would make dishonesty incentivized, and reward those techs that bring in the biggest numbers, and parts sold at an ungodly mark up. When we didn't have Youtube and the internet to cross reference and diagnose issues, and if I did not have a Nephew that is an HVAC tech but that lives too far, I would not be so upset that I felt had. He was a very pleasant person, but maybe this was a part of the manner in which the hammer was applied. So, an issue I have had several times over the course of 223 years of home ownership, that has never run a hair over $200 including the recharge, capacitor, and service call, ran close to $500, just a year past the last time I had this done by a competitor, same city. Another note, upstairs unit was chilly prior to the service of the downstairs unit. When the tech left, upstairs was warm. Not in relationship to the downstairs because of the fix, but unusually warm considering years both ran fine. He mentioned cleaning both. I did not ask for the upstairs to be serviced. What happened to the upstairs unit? What? Was I supposed to then call him back to now "fix" this one that magically started to warm up? Um, No. So I called the company I switched to in the first place. in the words of former President G.W. Bush... "There's an old saying in Tennessee -- I know it's in Texas, probably in Tennessee -- that says, fool me once, shame on -- shame on you. Fool me -- you can't get fooled again." At least I tried to allow them a chance for redemption. Seems like they are determined to upsell themselves out of my consideration ever again.