During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

We worked with Reactic Restoration for a mold remediation project and had a good overall…read moreexperience. Alon was helpful throughout the process and took the time to communicate with us and address our questions. The team was professional, punctual, and took a thoughtful, step-by-step approach rather than immediately doing a full demolition. They carefully assessed the situation during the process and adjusted the scope based on what was actually needed, which we appreciated. The work was completed successfully, and we passed our post-remediation clearance testing, which gave us confidence that the issue was properly resolved. The crew on-site was respectful and efficient, and we also appreciate that they were willing to work with us on the final cost. Overall, we're satisfied with the outcome and would recommend them to others needing mold remediation services.

We had a great experience with Reactic Restoration DFW. They were reliable, honest, and trustworthy…read morefrom start to finish. Nevo took the time to walk us through the entire process, explaining everything clearly so we always knew what to expect. One thing that really stood out was how responsive he was. Whenever I had a question, he replied to my texts quickly and was always willing to help. Most importantly, we never felt pressured. They didn't try to upsell us or charge us for products or services we didn't need. It's refreshing to work with a company that values honesty and puts the customer's best interests first. I highly recommend Reactic Restoration DFW to anyone looking for a restoration company they can trust.

They probably don't have any other bad reviews because they probably scared their unsatisfied…read morecustomers with their lawyer, as they tried to do with us. These people came in during our emergency pipe burst situation and took advantage of us. They are part of Your Home Expert, a contractor business. YHE told us they would "fight for more payout" because the mitigation company chipped a tiny bit of tile in the hallway while they were tearing out the carpet. Red flag! They are the mitigation company! They know how to game the system so insurance pays out more, and who suffers? You, the policyholder, and your neighbors, whose premiums are just going to go up as a result of higher insurance payout. They claimed they found a mouse in the wall when drilling the holes to dry out the walls. I find this unlikely, because the holes are so small and spaced apart. The odds of drilling directly into a mouse? Small. This was confirmed when I spoke with an actual reputable company, who said that the likelihood is incredibly low. And, even if they did find a half-skeletal mouse, that is not grounds to elevate to Category 3--if anything, they would just cut out that area and clean that area. Speaking with a reputable company made it very clear the difference between a legit, respectable company and this Restoration "Experts" company. Bigger companies try to do as little as possible and be as minimally disruptive as possible. Restoration "Experts" tries to extract as much payout as possible from your stressful emergency situation. They manipulate you into thinking it's "YHE + you VS. Insurance Co" but it's not. If you just ask your insurance company for help, they will help you. ALSO, PSA, if you own your home (no mortgage), YOU CAN DO WHATEVER YOU WANT WITH THE INSURANCE MONEY (policy depending). Don't let these people lie to you and tell you that you have to use X money for X, because it is NOT true (policy depending). That is straight from the insurance company itself. Double check your policy to confirm but that was the case for me with my insurance company. YHE will probably try to threaten you and say they'll report you to your insurance company and TDI, but news flash! They have no basis to do so and are just trying to scare you. Don't trust these people. Go with a more reputable company. Please.

We had water damage in our living room, leading to a moldy area. The Restoration experts did an…read moreoutstanding job, remediating the area quickly. Their communication throughout the process was superb. Thank you! Highly recommend!!!

What a wonderful business, extremely nice people with great ideas. If you're looking for a great…read moreconstruction company, look no further, you can't do better than HDP. Ray, the head of the company, is extremely knowledgeable and very kind. They have an interior designer, Nohemi, that has a great eye, and we loved her design portfolio. Our budget and time frame ended up being a little tighter than we had originally hoped due to some required foundation and electrical work, so we had to scale back our project and go with a smaller business. However, we are hoping when we do our next project, which will be the kitchen, that Ray and Nohemi will be available. Would love to work with them beyond just the design phase.

Again, HDP Construction rocks. We used Ray and his team to do a complete remodel inside out…read moreoutside in 2016 and couldn't have been happier. YES, their were Construction delays and hiccups along they way. It's called Construction for a reason. But what we love about HDP is they stand behind their work and they are as honest and trustworthy as you get. Just incredible people. It is 2025 and we again have a few projects we want to do and some things we want updated. Ray was able to reach out to the subcontractor who worked with us during our 2016 remodel to make changes to our home security system and cameras. Seriously, almost 10 years later. We had a custom built steel gate installed in 2016. Ray still knew who built it and knew what would be involved at adding a new coat of paint. Ray also helped with moving us over to one system like Ring, Nest,or Wyze. Instead of a hodge podge of various products. This has been huge. During that process he reminded us that the new code requires 3 smoke/fire/carbon detectors. We have referred several friends to HDP and allowed individuals to tour our home and inspect his work. Because we continue to be that impressed. Last week we again gave him a long list of normal wear and tear items to more extensive projects and he submitted his review timely and accurately along with a couple suggestions. We look forward to beginning the next list of projects.

Very bad service . Don't even consider this company for your restoration work . They will not…read morecomplete your work and leave you unfinished for quite a long time .

Under no conditions should anyone consider this company. They came to remove a small mold area,…read moreremove wall paper and repaint. To say they created a health nightmare is an understatement. They did not use wet vac when they dusted and the health effects for residents on the floor were rather intense. THEN, after being told that this is a VOC free space, they used VOC paints in the same area, also causing harmful fumes. There are people on this floor with lung issues. AND the workmen had ZERO protection. No makes, etc. When asked, they said the company did not provide them. DO the research and it looks like this too may be a legal issue. The website does not populate the bad google reviews.