Took a 3 hr nap. Was awesome would do again…read more Only wish was that it was slightly cooler!

Oh how i really enjoyed my stay here love the setup . A I guarantee return to this location. I love…read morethe layout. I love how everything is put together. The staff is always willing to ask questions or help me in any in anyway I need I really would love to come back and as always all the locations are great spots, and I can get to everything that I need in the city

It was the smelliest bathroom I have been too. It looked clean but the smell was horrible in there…read more Maybe the cleaners they use don't smell clean but I didn't not like this place. Plenty of stalls and sinks to use.

Check out their website and get their direct number - you can call any day of the week and ask if…read morethey've had any show tickets donated! I didn't have any luck with it this past trip (mid August), but apparently they get more later in the year. This place has three large rooms - plenty of space to spread out! There are some super comfy couches right in front of a large TV. There's a room with two large fridges filled with soda and a counter with coffee and snacks (cheez-its and animal crackers). All the volunteers I spoke with were super nice!

Horrible. Bugs in my bed, when I got there they gave me the wrong key to my room I had to walk all…read morethe way back, and then when they gave me the right key they had a fire drill for 30 minutes. Me and my friends were miserable the entire stay. The food was absolutely DISGUSTING. The beds were so uncomfortable, and the pillows were wet... The next day when I was going in the shower I stepped on a cockroach!? I was MORTIFIED. And when I called to tell them they did nothing about it. Horrible customer service and care. Never going back to this horrible place again. I advise you don't come here either.

Me and my friend booked a place to stay at for are vacation. We were considering how we survived…read morewhen we walked out the doors. The workers were very weird, when we got are key that we waited 30 minutes for the place owner told us we need to to do a fire drill like we were in kindergarten all over again. It was very cold outside and we were out there for almost a hour. When we were finally let inside we went in are room to sleep and the bed was hard, the pillows were soggy, and there were lots of bed bugs. Did I mention at 1am in the morning workers started yelling outside are door. I left the motel the next morning. Do not recommend unless you can handle this.

This is a decent hotel tucked in Chelsea not far from Herald Square…read more There's a small outdoor space before you enter which is nice in the city. The check in desk is to the left after you enter the lobby and there's a small snack and soda concession area to the right. There's a nice lounge area in the lobby as well just past the elevators. I didn't have a chance to see the breakfast but it was this area as well. The rooms are small but comfortable and clean. There's also a roof deck area with chairs and lounge areas as well which was nice.

**I'm reviewing this hotel as a local that booked here to stay closer to downtown for an event.**…read more This hotel is okay if you just need a basic room with no real amenities, and if you want to be woken up by housekeeping even with the DND sign on the door. Check in: Check in was fine, the front desk associate checked us in quickly with no issues. The guests in front of us were spending time at the desk arguing about putting a card on file, so that took longer than usual. But the associate handled it really well. The room: The room had a decent amount of space for a NYC hotel room, but no amenities whatsoever. There was no fridge or microwave, but i can deal with that as the room was just a place to sleep for me. The staff: This is where I knocked a few stars off for. while the front desk staff was wonderful, the housekeeping staff were terrible. I have stayed in many hotels here and haven't ever encountered staff like that. The housekeeping staff ignored the DND sign on the door twice. Which having a background in hotels previously, that is a big no. If the guest has paid for the room until checkout time and has a DND on the door, you don't knock and call the room instead. Both times that the DND was ignored, we were asleep and got woken up by it. When I answered the door there was no apology or anything, just them asking about housekeeping service. Staff should be trained better on this as It should be company policy that the DND doesn't get ignored.

I went to New York a week ago Amazing service…read moreVery warm I saw my friend who I hadn't seen in 4.5 years Amazing time J.M is yapping on yelp This place is amazing

This place was nice and conveniently located near Koreatown, where we spent most of our time. The…read morestaff was very kind, and they have a bag check for before and after checking out in case you want to do a little more shopping. The downstairs cafe is nice, and it does get packed in the lobby. Clean gender-neutral bathrooms. The room upstairs is nice, oddly positioned, but nice. There are no ceiling lights, only plug-in ones that are hard to move around the room. The water in the bathroom should run for about 5 minutes before even getting hot water. At night, my husband and I heard squeaking, so either it was a mouse or our imagination.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Terrible experience! Our group of 32 people waited for over…read morean hour in the rain for the bus to arrive. The bus that finally arrived was a 20-year-old beater. The transmission was bad, the alignment and suspension were shot, and the bathroom door did not latch. The suspension was so severely degraded that it audibly bottomed out on road bumps, causing motion sickness among multiple passengers. The transmission could not maintain speed on inclines, making the journey slow and stressful for everyone on board. The windshield wipers were so worn they could barely clear rain from the windshield (a serious safety hazard). Overhead storage bins would not latch, risking items falling on passengers, and the lighting inside most of them did not work. The spare tires were stored in a luggage compartment and had dangerously little tread remaining. We paid Rally/OurBus for what we were promised would be a newer luxury coach with ample luggage space and modern amenities. Instead, we got an old bus with no electrical outlets, damaged seat upholstery, and a bathroom that reeked before a single passenger had even used it. They sent us a vehicle that should not be in passenger service. When we sought a refund, we were bounced between Rally/OurBus (the broker) and All Aboard Express (the bus company), and now neither company will return our calls. Save yourself the headache and book elsewhere!

Excellent location for walking to lots of tourist attractions like Macy's, Herald Square, Broadway,…read moreNYC Public Library, Morgan Library, Penn Station, MSG, Flat Iron district. And if you don't feel like walking, there's a subway station (34th - Herald Square) just outside of the hotel. The staff was so friendly and welcoming during our stay. Loved how their mini-market had pre-made cocktails and lots of snacks and beverages. There was also a couple of food trucks just across the street and tons of restaurants too all around. The mattress was comfy, pillows just right, the room size was spacious given this is NYC and most hotel rooms are tiny so this one was great. We stayed in a king room with a city view and had a beautiful view of the Empire State Building. I also liked that there was also a microwave in the room. That's not always standard so I appreciated that. Although we didn't partake, they do have a bar on-site that is open I believe until 11pm (not sure if this is every day). My only complaint was that during cleaning hours in the morning, it sometimes look a long time for an elevator to arrive since the cleaning staffing was out in full force. But during other hours, they came quick and rode fast down or up. Definitely would recommend and I would come back and stay again.

Love our stay here. Spacious than usual hotels here in midtown manhattan. Spotless clean. Steps…read morefrom subway 35th st - Herald Sq. A lot of great restaurants to choose from. Literally Macy's and koreatown is just around the corner. Best ever stay!

I loved this hotel the views and room we stayed in was so beautiful, but the customer service and…read morethe the way billing is handled is absolutely HORRIBLE. I was charged three different amounts on three different cards: one charge at check-in, another on the card linked to my Marriott app, and another on the card I actually wanted to use. At no point during check-in did the front desk attendant ask which card I preferred they just swiped a card that I assumed would only be used for incidentals. The strangest part is that each card was charged a different amount, and the staff hasn't been able to clearly explain why. I've only been told to wait 5-10 business days for reversals and processing. The whole situation is very confusing and frustrating. 4/10. UPDATE: This issue was resolved through my banks, management was very helpful and responsive but weren't able to explain why mulitiple cards were charged and why they were charged different amounts. I appreciate the escalation, handling of this matter and response but I don't think I'd chose to stay here again.

My wife and I stayed here for two nights in between Christmas and New Years. I will start off with…read morethe positives of our stay. This hotel is great location wise to both Bryant Park (Winter Village) as well as decent walking distance to both Fifth Ave and Times Square. Staff we interacted with were friendly especially those at the concierge desk with food recommendations and other questions. Also was a big plus to not hear much for city noise considering it's NYC. Onto the negatives though, during check-in and almost any time we were at the lobby it seemed understaffed for front desk causing extremely long wait for checking in. Parking wise I would advise against valet as it took forever for our car to be picked up and we were warned it would take 45mins-hour for our car to be retrieved. Although thankfully when checking out it took around 20 minutes because of our earlier than check-out time departure. Room wise they could use some updating and one of the lights did not work and the worst part was they did not even clean out the trash bin from the previous stay in the bathroom (see pictures). It made us question the quality of cleaning that was performed in general. Before returning to this property I would be checking other NYC Marriott properties for our next trip. The negatives took a little more focus than the positives unfortunately. The best things about here is its location and the concierge staff!

The Library is my new favorite NYC hotel. Amazing it's quiet but it is close to the crazy nyc…read morescene. The room itself was spotless and clean. The staff was great and helpful. Short walk to Time Square and MSG. This my new go to NYC hotel

I was excited to stay here anyway, because of course it was on my bucket list, but the stay was so…read morequiet and lovely that I am blown away. I got a petite room since I was traveling alone which I would not recommend for a couple, but for me it was perfect. The bathroom area was the best part and not at all an afterthought. They knew women would be coming and they nailed it, down to the magnifying mirror. Whenever you get to spend time with other book lovers, it's a plus, so I also very much loved being able to talk to people in the common room on the 2nd floor. Often times NYC misses this in their hotels. The books here aren't anything you really want to read so bring your own books but all in all 5+ stars for me!