Oh how i really enjoyed my stay here love the setup . A I guarantee return to this location. I love…read morethe layout. I love how everything is put together. The staff is always willing to ask questions or help me in any in anyway I need I really would love to come back and as always all the locations are great spots, and I can get to everything that I need in the city

Took a 3 hr nap. Was awesome would do again…read more Only wish was that it was slightly cooler!

It was the smelliest bathroom I have been too. It looked clean but the smell was horrible in there…read more Maybe the cleaners they use don't smell clean but I didn't not like this place. Plenty of stalls and sinks to use.

A public bathroom that is free, clean, and has staff monitoring it?…read more Yes, please, yes! I was pleasantly surprised when I needed to use the restroom here in Bryant Park. I've been to Tokyo where they have clean public bathrooms everywhere. NYC needs many more of these as there are only a few. The men's line was totally empty but the ladies line was long and they won't let the ladies jump into the men's room. Still, this is a gem in a city with few places to go if the urge strikes.

If I had to show a public bathroom off to tourists or visiting dignitaries, this would be it…read more When your bladder is about to burst, take a quick detour here in midtown! There were no homeless people making it into a hotel, like you see at Penn station. I would seriously come here if you had to do number 1 or 2. It even had classical music playing! Big props to the cleaning lady on duty here. I thoroughly enjoyed my 3 minute visit to this rest facility.

Horrible. Bugs in my bed, when I got there they gave me the wrong key to my room I had to walk all…read morethe way back, and then when they gave me the right key they had a fire drill for 30 minutes. Me and my friends were miserable the entire stay. The food was absolutely DISGUSTING. The beds were so uncomfortable, and the pillows were wet... The next day when I was going in the shower I stepped on a cockroach!? I was MORTIFIED. And when I called to tell them they did nothing about it. Horrible customer service and care. Never going back to this horrible place again. I advise you don't come here either.

If you see any reviews above a 2... ppl are lying!! This place is a dump!! I'm an experienced…read moretraveler. This is in the "no tell motel" category. Like many other reviews, this is more like a hostel, than an actual hotel. The noise is crazy, the yelling and screaming from ppl fighting is nuts. I paid a total of $240.00 a night for this place. It's a $49.00 a night place. My room was 6.5' x 12', that's it. Felt like a migrant shelter. Shared bathroom n kitchen, didnt use the kitchen but the bathroom was always dirty. Only good thig here is close to times sq. n there's decent restaurants nearby. Get you bill before you check out. The front desk is not trustworthy!!

Fairfield by Marriott Inn & Suites Manhattan…read more Arrived in NYC on July 3 at 6 am taking the red eye, an hour Uber from JFK, we finally get to the hotel, for some ungodly reason the AC was not on, it was it was cooler outside in the street than the lobby and this day as we made curbside @ JFK around 7am it was 87 degrees with 85% humidity plus a forecast of 102+ 90% humidity, news said it would feel like 113 - 115 degrees. Why am I telling you this? Because as I mentioned, the ac was not on in the lobby, well since no rooms were available, the front desk said help yourself to breakfast, going back to the breakfast room, it was similar to an add on greenhouse and with the waffle makers and all Buffet heaters, it had to be 115 - 120 degrees in the breakfast room. We did not expect a room when we arrived at 8am from our red eye from PHX. No Refrigerator, Don't recall ever being in a Marriott with out a fridge, regular size or minis No Microwave, Don't recall ever being in a Marriott with out a microwave Bathroom so small, when opening the door, you either see the toilet because it opened against the sink. Maybe should have had a slider door. Location is good, one of the worst Marriott Hotels I have ever been to

This is a decent hotel tucked in Chelsea not far from Herald Square…read more There's a small outdoor space before you enter which is nice in the city. The check in desk is to the left after you enter the lobby and there's a small snack and soda concession area to the right. There's a nice lounge area in the lobby as well just past the elevators. I didn't have a chance to see the breakfast but it was this area as well. The rooms are small but comfortable and clean. There's also a roof deck area with chairs and lounge areas as well which was nice.

This place was nice and conveniently located near Koreatown, where we spent most of our time. The…read morestaff was very kind, and they have a bag check for before and after checking out in case you want to do a little more shopping. The downstairs cafe is nice, and it does get packed in the lobby. Clean gender-neutral bathrooms. The room upstairs is nice, oddly positioned, but nice. There are no ceiling lights, only plug-in ones that are hard to move around the room. The water in the bathroom should run for about 5 minutes before even getting hot water. At night, my husband and I heard squeaking, so either it was a mouse or our imagination.

I recently stayed at the Ace Hotel New York with my young daughter, who has a heart condition. On…read morethe morning of our second day, our room was already 79 degrees at 8am. I went to the front desk, was told someone was working on fixing the air conditioning, and was offered a fan. We returned that evening to find the room had climbed to 87 degrees with no resolution in sight. We had no choice but to immediately check out and pay for a night at a neighboring hotel where the AC worked perfectly. The hotel's website explicitly advertises air conditioning as a room amenity with no disclaimers. What they don't tell you is that their building runs on an older 2-pipe system that is physically incapable of providing cooling during the heating season. This is a known issue, you can find multiple responses from their Director of Rooms on TripAdvisor acknowledging it, yet they continue to advertise AC without any disclosure. When I requested a refund for the night we were forced to leave, I was told it was too late because it was after 3pm. After escalating via their text system, they refunded the third night and some fees, but refused to refund the night that was actually uninhabitable. Their final response was essentially 'you're welcome to pursue any action you feel is appropriate.' If you are traveling with children or anyone with a health condition, book elsewhere. And if you do book here in spring, know that your room may have no ability to cool down regardless of what the thermostat says.

Accessibility to get to the Philadelphia location was great. The driver was VERY rude and yells at…read morethe customers and workers. NO RESPECT! The overall convenience to get to New York after having a cancelled flight was very helpful.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Amazing my family and I came to new york for a trip and man i tell you every day when we come back…read morefrom a trip to somewhere OUR ROOM IS ALWAYS TIDY AND CLEAN everything is so organized. The staff is also super wonderful like at the start when i arrived at Hilton a staff asked us visiting? and we said yes he gave us recommendations on what app we said download that will make our trips easier and they were super helpful!!!! And I heard there was a miss fire alarm but I slept through it

Upon arrival to the hotel the staff was friendly, but didn't provide any additional information of…read more hotel services (breakfast, wi fi, amenities). As for the room, it seemed tidy and clean until i had open the curtains and saw that the blanket was dirty. There was shades of black stains. I requested for a replacement but never received one. Otherwise it was a nice stay and convenient to all location. The station is just right out the entrance of the hotel as well.

Had a recent 1 night stay here. Easy check in and friendly staff. I had a high floor room which was…read morenice. Standard Marriott. Good sized room and centrally located. Walking distance to alot of good spots. Only downside was there were clearly handprints left on the bathroom mirrors which were not cleaned.

I loved this hotel the views and room we stayed in was so beautiful, but the customer service and…read morethe the way billing is handled is absolutely HORRIBLE. I was charged three different amounts on three different cards: one charge at check-in, another on the card linked to my Marriott app, and another on the card I actually wanted to use. At no point during check-in did the front desk attendant ask which card I preferred they just swiped a card that I assumed would only be used for incidentals. The strangest part is that each card was charged a different amount, and the staff hasn't been able to clearly explain why. I've only been told to wait 5-10 business days for reversals and processing. The whole situation is very confusing and frustrating. 4/10. UPDATE: This issue was resolved through my banks, management was very helpful and responsive but weren't able to explain why mulitiple cards were charged and why they were charged different amounts. I appreciate the escalation, handling of this matter and response but I don't think I'd chose to stay here again.

As a librarian, you know I had to stay here…read more I went in fully expecting a fun, book-themed hotel and secretly wondering if it might be a little gimmicky. I was so happy to be wrong. The Library Hotel is every bit as charming as people say, but what really makes it special is the team. I arrived by car while the building was hidden behind scaffolding, and the front desk was incredibly kind and patient, helping guide me to the loading area so I didn't spend my afternoon circling the block. Housekeeping was so gracious and helpful throughout my stay, the bartender at Bookmarks very kindly helped my friend carry our drinks down to the room, and checkout took less than 30 seconds. Every interaction was warm, thoughtful, and genuinely welcoming. The themed rooms are such a fun touch (I loved seeing how each one was inspired by a different subject), but I also have to give a shout-out to the practical things. I took a few work video calls from my room on the 12th floor, and the Wi-Fi was ridiculously good - honestly stronger than the Wi-Fi in my own house when I'm sitting five feet from the modem. Not a second of lag. The TV also had a ton of premium channels, which was such a fun surprise after long days exploring the city. And finally, a standing ovation for the real MVP: the air conditioning. New York was basically a sauna while I was there, and every time I walked back into my room I was greeted by the most glorious arctic blast. It was so good that my friends ended up wanting to hang out in my room and order dinner instead of going back out into the heat. Perfect stay from beginning to end. I can't wait to come back.

I used to love this hotel but it needs some upgrades and a refresh. It's becoming a bit run down…read moreand outdated. The last two rooms I have stayed in have had tearing or broken shades, dirty carpets, and worn down bathrooms. Also, getting a cab is a pain and the bellmen are not that helpful. Last time I had to take matters into my own hands and get one myself. Annoying. I'm also not 100% sure this is the most secure hotel at night.