ATTENTION KELOWNA - UNDER NO CIRCUMSTANCES SHOULD YOU GO TO BUBBLES CAR WASH.
"Not a nook. Nor a cranny."
I'll preface this review by saying that if you bring me the wrong dish at a restaurant, I'm likely to eat it. If I buy the wrong size T-Shirt, I'd rather drop 5 lbs than return it -- I ain't picky.
I bought a car recently, it needed a thorough detail. The type of detail you're willing to spend a fair chunk of change on. I've been in Kelowna 12 years now and Bubbles is always on the radio so in good faith I headed over to the 'neighbourhood' carwash. I asked for the ultimate package (or whatever they call it) -- $550 bucks.
Five hundred fifty dollars. I figured I was in for a treat. I half expected a gift baggy to take home too for that price!
I feel like I've been robbed blind. Taken advantage of. Made a fool of. They had my vehicle for 4 hours and when I received it, well, pictures say a thousand words. Here are 20 images of my $550 detail job...
Driver's side window switch - (https://bit.ly/2NwgQVw)
Volume knob! - (https://bit.ly/2Ehisyb)
Driver's side door (https://bit.ly/2SxM6V4)
Driver's side lock button (https://bit.ly/2BV2dGU)
Cupholder, center console - (https://bit.ly/2HbGbCW)
Inside of backseat door - (https://bit.ly/2Nxk773)
Inside of hatch - (https://bit.ly/2T2Ub9s)
Shifter - (https://bit.ly/2BV6MRE)
Side of hatch (https://bit.ly/2XnCjER)
Trunk carpet - (https://bit.ly/2NwUraz)
Inside of door (https://bit.ly/2GQ9gET)
The sales pitch was "We will clean this stuff out of your speakers". Riiiight - (https://bit.ly/2EAVkfJ)
Inside driver's side door next to seat - (https://bit.ly/2EtLefp)
Windows - (https://bit.ly/2IHK4lL)
Hatch again - (https://bit.ly/2T982eB)
Window/mirror mount area driver's side - (https://bit.ly/2H7pGYB)
I'll repeat. Five hundred fifty dollars for this? Outrageous. Incomprehensible. After reading some of the other 1 star reviews and seeing the type of compensation Bubbles offers to unhappy customers, I'm posting this review before I go to discuss my options tomorrow.
Dear Bubbles Car Wash...
I want my money back. I don't want a credit. I don't want you to "correct your work". You didn't do anything. The images above demonstrate that you're incapable of providing the services you sell. In the driver's seat, there is dirt in every direction you cast your eyes. It's clear to me, a 32 year old messy man, that nobody even tried in this case. I took 4 hours out of my workday to sit at Bubbles, but I'm thinking the car just sat in the back while you dried my floor mats... Oh wait, you gave those back to me soaking wet and told me to dry them in my house.
You took my money, didn't even come close to delivering, and I want it back.
Hey Kelowna, am I crazy?
Should I have to go back and tell them what they did wrong for a job that costs $550? Should I even have to mention one single thing let alone upload 20 images to a review site? Do you think I want to be typing this on Wednesday, February 27th at 10:40 pm? No. No, I do not.
What I wanted was a nice, clean, fresh looking interior. What I got was a $40 detail job I could have paid a hungover 17-year-old to do. Atrocious.
I'm heading into bubbles tomorrow (Thursday, February 28th, 2019) to discuss my full refund. Will they take responsibility for the conduct in their business? Let's find out.
Stay tuned for part 2. read more