Asked them to fix my "engine light" and check my AC. Charged me 375+ dollars and my check-engine…read morelight was back on in 24 hours, my AC stopped working 30 days later, was made to feel foolish for asking to bring it back in. ZB is practically family but my dad stopped going, both my kids stopped going, and I'll never go back. Ask him to come take a polygraph test with me! I don't think he will.

The team at sigmaTec is always honest and friendly. We've had our 2015 Equinox serviced many times…read moreand have always had a positive experience. The work is high quality and their time estimates are spot on. We know that the work has been done well and when our vehicle will be ready. We won't take our car anywhere else.

My entire family has been coming to Chapin's since before I even had my first car. My dad always…read morehad my sister and I take our cars here from high school on, and now 20 years later, this is absolutely the only place we will go. Andy/Drew is one of the most honest and kind mechanics you will meet. He explains in detail what's going on, his prices are beyond amazing and he treats you with respect. Sometimes females are scared to get lowballed by mechanics, but his entire staff is always kind to everyone. I have no idea what I'll do if they ever leave! Also, a good friend of mine took his car to RJ wheels and they told him that it would be over $700 for the repair. I told him to get another bid on the work, and Chapin's charged $170. You want an honest mechanic? Head to Chapin's.

My glovebox was making an extremely loud revving noise every time I turned on the Heat/AC, and…read morebeing that it's wintertime I knew I had to get this fixed ASAP. I immediately called Andy and explained the situation and he told me it was no big deal, the issue was a simple fix and even explained to me over the phone how to repair it myself! Sure enough, a quick trip to Auto Zone and three simple screw removals later, I had installed a new blower motor and my car was sounding brand new! I can't name one other shop I've ever been to that would've done the same, Andy is the best!

After our mechanic of nearly 20 years closed shop in 2023, I've been searching for a new place…read more It's so hard to find old school shops these days - where, like Cheers, they know your name, are honest and upfront, answer your questions w/out being patronizing, and are both knowledgeable and kind. Well folks, look no further, this neighborhood shop has it all! Had a rare issue w/a Honda and dropped a few hundred dollars at two other shops for a diagnosis that no one could figure out. Called these folks who got me in fast and found the problem in half the time for 1/3 of the cost. The owners called me, gave me expert information, options, and factual honesty! They also saved me at least $5k so they're clearly the new family mechanic shop! Seriously ya'll, they don't make mechanics like this anymore and when they do, they're rare. Superb service, phenomenal mechanics, helpful, honest, very fair pricing, and just amazing people all around. Cheers!

Excellent customer service, friendly staff, transparent service and communication, and great value…read moreon work. 100% recommend and will bring my car back here.

Very knowledgeable service for BMW cars and mini Coopers. He caught problems that other shops…read morecompletely messed. Part lead time took longer than I wanted.

Excellent BMW repair facility. My 2004 M3 Convertible was in need of some routine maintenance and…read moredidn't really know where to go here in Columbus as I am somewhat new to the area. I searched the internet looking for reviews and saw that these guys were highly recommended. I called Best Motor Werks, spoke to Rufus and explained what I was looking for. Told him that I had fallen behind on a lot of regular maintenance items plus the fact that the E46 M3 has the "Big Three" issues (Vanos, Rod Bearings and Subframe Cracks), and wanted the car checked out. Rufus is a real "car guy". He knows his business very well plus he's a real enthusiast. That makes a difference when you own a car like an M. He "gets" the fact that we LOVE our cars. I dropped the car off and told him that he could keep it for a while as it is not my daily driver. I asked for a complete multipoint inspection and a coolant change as it had never been done in the 11 years I owned it. The technician gave the car a thorough inspection and came up with a list of things that should be addressed as well as assigned a number from 1-10 in terms of how soon these items should be addressed. Rufus went over everything on the list one by one and answered any questions I had. There was no pressure to fix everything at once like you might get from a dealer. Since I only put less that 5000 miles a year on the car, there were things that could possibly be addressed next year. The owner John is great, honest and professional. As I mentioned earlier, Rufus is a true "car guy" and understands the love we have for our cars. I will definitely be using Best Motor Werks for all my BMW repairs and maintenance. Thank you Best Motor Werks.

Left out free water for dehydrated kids after Fourth of July fireworks. Such a nice gesture, I am a…read morenew regular here!

These gentleman are honest, talented, professional and all around good people. They diagnose and…read morefix the problem quickly and efficiently. Priced perfect. I highly recommend this business.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Great reliable place to get car fixed and super fast! Had a…read morelot of suspension work done and very happy with the results.

Professional and honest, all without paying crazy prices for quality work. Been there 5 times now…read moreand will continue to take our family's cars there. They are consistently good!

I stopped in and made an appointment to have them check and diagnose a front suspension problem. We…read morescheduled 3 days in advance for an 8 am appointment for Friday morning . They told me the diagnosis would cost $110.00, it would take an hour or so to check the suspension and the charge would be credited towards repairs that would be scheduled at a later date. When I arrived a few minutes early for my scheduled appointment time they asked if I could leave my vehicle for the weekend as they didn't have time for my scheduled appointment. They tried to explain that they had a technician leave a week before they made my appointment. No phone call before I got there to advise me of their problems. It's apparent that customer service is not one of their top priorities. I'm going to steer clear of this place and definitely would not recommend them to anyone!

Took my Toyota there for radiator replacement. Nate is a great guy, really helpful, explains what…read moreis happening. Car doctors doesn't take your money just to the sake of business, they are honest people, they don't just replace, they evaluate, if it doesn't need it, they don't do it, I like that. They keep you updated through Text, and follow up text after you get your car back., I really appreciate and value this; very good quality in a shop, they treat their customers just like their own family. This isn't my first time going over there, each time I have had the same result. I will definitely give this shop a five