I purchased a 25 yr old car and wanted a pre-purchase inspection. Northend wrench went over the car…read moreand told me what it needed. The seller and I agreed on a purchase price, and Northend Wrench did the work so it would be safe to drive to Cincinnati where I live. They had me ready to roll including new tires in a week. I only wish these guys were in Cincinnati.

"They are the best." Knowledgeable, kind, trustworthy. Everyone there loves what they do, and it…read moreshows. Thank you, Northend Wrench. Tony I.

I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

I have a 2003 Honda Accord. It's not really worth anything to anyone but me, because I primarily…read moreuse it for work. On March 30th, I took the car to Cheeseman's after AAA had told me that I had a bad pulley. I asked that the pulley be repaired, and also asked that the brakes be checked, as I had heard them grinding. Later the same day, I was told that my AC compressor had to be replaced, and that all the brakes were fine except that the front ones would need to be replaced fairly soon. I opted to just have the compressor repaired at this time. When I drove the car that evening, I still heard the back brakes grinding, smoke coming from the engine, and the turn signals and hazard lights were no longer working properly. I thought about taking the car back to Cheeseman's, but before I got a chance, they called me and told me that they had forgotten to charge the AC compressor, and asked that I bring my car back in so they could do that. I agreed, and dropped my car off first thing this morning. A short time later, I returned their call to learn that the AC condenser needed to be replaced. I was also told that the back brake shoes and drums had to be replaced. I found this odd as I was told the day before that there was no problem with the back brakes. I had also asked that the relay switch for the turn signals and hazard lights be checked, but I'm not sure if that was even done. They asked for another $750 to fix the condenser and $450 to repair the back brakes, after I had already paid $1100. When I first took the car in, I had asked them initially to let me know what the full cost of repair was going to be, as I wanted to make a decision as to whether or not it was worth it to have such an old car repaired. If I had known that the back brakes needed to be repaired, I would have had them do that the first time I took the car in, but the lady I spoke with on the phone assured me several times the brakes were fine and that the grinding noise was probably due to dust and debris buildup. Not only am I very disappointed that my car is not repaired, the turn signals and hazard lights no longer function properly and I can't even drive it because of the brakes. I feel pretty stupid and embarrassed for trusting Cheesman's with my car, and was literally holding back tears when I went to retrieve it. They had had great reviews and recommendations on my neighborhood Facebook page. I will be taking my car to another shop to have my car properly repaired, as well as to check the work done by Cheeseman's. Honestly, if I had known that the total repairs would be well over $2000, I prwould have started purchasing another car instead.

Keith Cheeseman is the MAN! I started taking all my cars to Keith. I loved it most when he would…read morelet me go into the garage and see what he was working on and how he explained it to me! He also told me about a bad truck I bought for my best friend Michelle. She nicknamed the truck Beyoncé Anyway...Keith told me if he would never let his daughters on the road with the vehicle; he wouldn't let the community on the road with it either! He loves his community and I love the Clintonville Community as well! I have many friends there! ‍ Drive Safe! Buckle up! Love you all!

They did a great job on my Audi. They charge me a very reasonable price much lower than others…read more Their service and communication were good ad well.

They ignore requests for quotes. I asked for one 3 weeks ago and they never even bothered to…read morerespond to me. Why would they bother to even offer quotes on yelp if they just ignore them? I can't say I would recommend them from what I have seen so far.

They don't communicate about costs until the work is already done and it's time to pay and you're…read morestuck. When I dropped off my keys the night before my car's appointment I signed that I wanted to my contacted if repairs were over $200 and was not contacted when my bill turned out to be $1,357. They took advantage of me. Why even have the "call me with an estimate" option if they aren't going to do that? They kept my car all day. I even called mid-day and talked to someone on the phone and he never told me the cost of anything, never warned me about cost or talked numbers. He never offered advice about the services I'd requested, like what maintenance was typically done at this mileage. I learned to always request an estimate, to not be naive and trusting. I used to take my car here regularly but now I can't trust them.

I'll try to keep my review brief. Back in June, my Hyundai Sonata was targeted and broken into for…read morean attempted theft. They broke the glass and while they didn't steal the car, they completely messed up my steering panel. I tried calling a couple places that could fix this, C.A.R.S. told me they could, so I had my tow truck drop it off there. It took about a month to get my car back (that wasn't entirely their fault, my understanding is there was a cyber hack that delayed things. Still, it would have been nice for them to let me know that update versus me calling them asking what was going on). Not long after, my car was having trouble turning on. Tried jumper cables, that didn't work. So again, I had my car towed back to C.A.R.S. for further inspection. They replaced the starter. A month later, again, I was having troubles turning my car on and took it back for a third time to C.A.R.S. They told me basically nothing was wrong, my vehicle is in "theft mode" and if I just play around with the key fob, it should work. I found that odd because I never do anything different when I get in my car and turn it on, but ok. From there, sometimes it would turn on, sometimes it would not. I would have to basically hope and pray the "key fob" trick would work. After some more time, that no longer would work and I had to use jumper cables to get my car to turn on. I no longer could trust C.A.R.S. to fix this issue, as I kept racking up charges and my car was never reliable. So I took it to Luke's Auto instead. There, they found my module was completely disconnected. Since I had to jump my car so often, I now needed a new battery. I'm not a car guy, so getting into the specifics on the repairs is above my pay grade. But here's what I can confidently share: Driving (if I could drive at all) my car ever since I took it to C.A.R.S. made my life hell. Between my initial insurance claim and future visits, I spent thousands of dollars to not have a reliable vehicle. Ever since I took it to Luke's, it has been a pain-free experience and my vehicle has been perfectly normal. Had I simply taken my car there back in June, I would have saved so much money and had so much less stress. Not to mention, they came across significantly more communicative and customer-friendly, from their waiting room all the way to their follow-ups.

You can tell everyone at this shop loves what they do. It shows in the quality of work and the…read morefriendly, but no BS attitudes. Highly reccomended!

its my fourth time bringing my car there. great shop, friendly guys. this last time-2 days early…read moreand cheaper than their estimate- thanks, james porch

Had some work done on my Honda fit after my wife rear ended someone. They were quick to get the car…read morein, which was good. When we got it back I immediately noticed an improper fit with the bumper -- like it was put on half assed. It wasn't bad enough to take back so I left it. Two months later I opened the hood up for an oil change and I noticed resistance. It wasn't until later that I noticed the corner of the hood was bent because it was so badly aligned. If it didn't take me so long to notice it, I would've taken it back. I won't take another vehicle here for repair. This is the second vehicle we have taken here that had inferior workmanship done to it.

I wanted to take my vehicle here because they are closest and I like to support local business but…read moreI have had a very difficult time with this shop. The gentleman I worked with is rather gruff and not particularly friendly, and while a friendly demeanor isn't exactly something I need it's still nice when dealing with a business. I was ultimately given a printed estimate however the gentleman didn't bother to take any photos to provide to the insurance carrier, so then I had to take them. I was also told by the carrier Bernie's was completely unresponsive and uncooperative in giving them the estimate and I was caught in the middle. So with the bad attitude, having the onus put back on me by the shop to coordinate and then on top of the recent complaints of poor workmanship, I am taking the car to a different shop.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.