Could be, should be.... BETTER....BUT, lack of communication & information leads to frustration & poor customer service & satisfaction. I reached out to BPS to service my Kohler generator. The salesman at that time Jeremy Van Dyne was nice, informative & active in my new account. Then he disappeared. All calls & emails went to voicemail and/or either unanswered or unreturned. Several months later another salesman Alex Abud reaches out following up on my emails apologizing for the delay in responding. He notifies me the previous salesman was terminated but they never discontinued his phone extension or emails & had no knowledge of my messages till today & apologizes. How can a company terminate an employee w/ out ensuring his customers of no service issues including another sales associate. On the phone Alex reviews the original service proposal w/ me which I approve w/ my signature & tells me he'll forward it to the proper people for processing & again apologizes but when I ask for more information he offers nothing. Two weeks passes & no further information. My calls, text messages & emails to Alex go unanswered & unreturned. Third week a call from Abby Cherry in accounts payable comes & asks how I want to pay for the service. I asked what happened to Alex & I'm told that's how they operate now & again how do I want to pay. Credit card is used, digital receipt is offered & received to my email. I requested & got hard copy in the US mail, I was told someone would be in touch about scheduling. Two more weeks passes & nothing. All calls & voicemails to Abby ignored. My frustration reaching a boiling point w/ the lack of communication I reached out to the better business bureau & filed a complaint & submitted the sales receipt for their records. They contacted BPS about the complaint. One week later the service dept reaches out & states they're 2 weeks behind & can fit me in on this date two weeks away, do I want the appointment. I asked why no calls to this point & told that's how we operate now. I took the appointment & asked to be called when tech was enroute to the house. They returned a message to BBB stating they had scheduled me and apologized for any misunderstanding. The technician Doug, didn't call & had no notes regarding it. I expressed my frustration & why. His understanding & customer service was forthcoming & refreshing. He apologized stating I wasn't the only one. His knowledge & service of my generator was/ is impressive & first rate, explained everything he was / is doing in great detail and ensured my satisfaction. This review is being elevated to 2 stars because his field service was first rate & he deserves an honorable mention. The rest of the process was / is infuriating & insulting at best. read more

Buckeye Power Sales - Buckeye Power Service sales & service receipt w/ PIF listed on it BUT no date of service anticipated or offered. - Farm Equipment Repair Near Me - Moraine, Ohio