Great person to talk to and work with!! . Discuss your plans and he will make it happen reasonably…read more!

From the owner: Im looking to connect with customers and build trust through consistent quality work and specific…read morecare to detail. Im open to all welding jobs along with metal art and decor. I also make metal tools and custom orders.

No, never. Zero customer service. They are dirty and nasty people. Very conniving.... They truly do…read morenot care about the customer. And it shows with everybody I have talked to. I have lived in the Dayton area for 30 years. Most people I talk to about this place do not have very good things to say. Do your research. There's other lawn equipment stores around.

I went to buy a echo backpack blower and explained to Tyler what I needed. He was very attentive…read moreand recommended the 580t. He had it serviced and explained the operation to me and answered all my questions. I was out the door in twenty minutes. Highly impressed and would recommend this place.

Toby is obviously an expert in mowers and engines. He provided extremely professional, complete,…read moreand friendly service. Extremely good value for reasonable pricing.

He was very fast and knowledgeable. Very nice man and reasonably priced. Very, very helpful about…read moresmall engine repairs.

I had been trying to fix my snowblower for about a year. I am no mechanic so I had no luck. Once…read moreShawn showed up, it was running in 15 minutes. Now I am waiting for the first snowfall, so I can play with my fixed snowblower.

Extremely unprofessional and disappointing experience…read more I reached out to this technician for a simple job, but before even completing any work, they made a number of false assumptions--claiming we pay poorly, comparing us to overseas home warranty companies, and refusing to follow basic communication procedures. They also took offense to being asked not to discuss job details directly with tenants, which is standard in property management. Instead of discussing the actual job or offering a professional response, they sent a long, disrespectful message full of assumptions and accusations. This attitude reflects a clear lack of experience in working with vendors, property managers, or structured workflows. If you're looking for someone reliable, communicative, and focused on the work--not drama--I'd suggest looking elsewhere.

Really just awed by our service experience here. I've known about Knollwood for years, as I grew…read moreup down the street a ways in Page Manor. Now we live a bit far away, but in an online search for a place with a good selection of healthy house plants, Knollwood came up repeatedly. So we drove down & were amazed by the terrific selection of not only house plants, but also pots, gifts & beautiful Christmas decor! The place is huge and it's FULL! And the products they're making for Christmas are stunning. Even my somewhat curmudgeonly husband was impressed. And their prices, especially for house plants & pots, are way lower than other competitors, even the big box places. The plants are healthier, too. And the best thing was the help we received. I was seeking advice for plants I might not accidentally kill, and the lovely young woman who helped me (I think her name was Kirsten or Kristen??) was so knowledgeable. She asked some good questions, then gave me advice on what to choose, and then while I was shopping she thoughtfully placed two gifts I had already chosen into pretty organza gift bags! I was really just amazed by this, Amazing selection, prices, and especially service that you just don't get anymore these days. You'll find all of it at Knollwood!!!

Very nice selection of nursery stock. Beautiful store and customer service so good! Everyone there…read morewas helpful and kind.

I took the Ferris mower that we purchased new at Boone's 20+ years ago. I asked to have the engine…read moreresealed to stop the oil leaks that had developed and to fix the linkage on the carburetor that had fallen off. They kept the mower for several weeks, then called to tell us all of the repairs would cost over $1200. We were told the carburetor had to be replaced because linkage was not available and that the engine needed disassembled to replace the seals. We reluctantly agreed to have the service performed. Weeks later we get a call from them stating that the mower had no compression and the engine needed replaced. Mind you, their parts man drove it into their repair shop while I was there to drop it off. I told them nevermind, I would came and get it. I brought it home and checked the compression. It showed 90 lbs. on my gauge. I found that it had no spark so I replaced both coils. I put a clip on the carburetor from a Dorman replacement kit. We used the mower the remaining mowing season. We were charged over $500 by Boone's for basically an incompetent diagnosis. They put much more effort in trying to get us to buy a new mower than in attempting to repair ours. We are still using the mower after getting the oil leaks repaired by a very competent service tech at half the cost, including a new carburetor. The fuel shutoff solenoid quit working recently and that required a new carb. We have been very loyal customers to Boone's for over 20 years. That loyalty has come to an end.

My Father, who I recommended to buy a Stihl chain saw where I bought mine at Boone's, had a bad…read moreexperience. His saw was only a few months old (600-700 dollar saw) and had a no spark, no start issue. Since he's been a mechanic for years and works on chain saws as well seen it was not getting spark and took it to Boones for warranty for the coil or whatever it needed. When he got there a technician checked for spark and got none. My father left it there thinking it was under warranty and when he went pick it up 2 weeks later they wanted to charge him 48.00. I went with him to talk to a customer service person and the technician, and the technician confirmed he got no spark when he checked it initially but said at that time his spark tester was faulty. I stated, "so you made a mistake," he said yes, but the customer service rep still made my father pay for the service. He stated the fuel was bad after he smelled it...the fuel in the same container was used by me on my father's second chainsaw, his Husqvarna the day he took it in and had no fuel issues. Especially since it was the expensive premixed fuel he had just purchased at another power tool store in Germantown. I told my father to go ahead and pay it, He said he won't go back there again on matter of principle. I bought 2 chainsaws and blower there, and other chains, seals and such. I will not go back either and believe they were dishonest and an older customer shouldn't be put through the drama. Interestingly right after my father bought his Husqvarna chainsaw the coil did go out, over year ago, he took it to Ness's where he bought it and they fixed it for free, and the coil was bad. I am not an advocate for Ness's near Germantown, but my father now is...they treat customers right at least. Boones states they have over 53 years' experience, I just wonder if that means those dealing with customers, none of them looked over 30, I could be wrong.