Great customer service at check out! Lots of deals right now! Zara clothing runs super small! If…read moreyou're a small go for the large! lol.

This store is a tad bit different from the others. It has a bit of a different clothing style from…read morethe other location I went to. Now, I do like the other location too. But I think I favor this one a tab bit more. Now, I will say it's not many sale items here, but that's okay because Zara is reasonably priced. But if you can't find what you're looking for, they are nice enough to place a call for you at the other locations. Now, I don't think this is a repeated service. I think the sales person was trying to help me out. It's the holidays, and we are all in the spirit.

I go and do pick ups here. Nice store. Friendly staff. I'll definitely be back!! Located inside…read moreWillowbrook Mall. It's always overcrowded but easy to get to and many great sales!

went shopping for a baby shower and the employees were very helpful and welcoming!! they had a…read moregreat variety of clothes for babies!

If they have darker text than other stores on their ads, they're Bold Navy. If everything sold here…read morelooks like a medallion, it's Gold Navy. If they sell fungus and spores, it's Mould Navy. And if they're a laundromat dry cleaner, they're Wash N Fold Navy. This is the Willowbrook Old Navy and it's usually pretty quiet and doesn't have as much going on, or as much stock, as a lot of the others - so I tend to not come here... but Barbie drags me in if I'm at this mall with her, and usually leaves within 5 minutes which means they don't have a lot of stuff.

Came by after a hectic day at work for boy uniform pants, except i didn't find them. Of course i…read morewouldn't, they're sold out everywhere! I walked out with two bags tho! Clearance section was immaculate. Very organized and the ladies were super nice. Calm Wednesday evening shopping. Deals daily.

I called to ask what they were taking in. I was told to bring clothes neatly folded on a clothes…read morehamper. I show up and they are passing clothes hamper to put clothes in laid out. While im doing that I get approached by another worker and she tells me with an attitude how they are being selective. I brought other items and very rudely she said it was stained in a loud voice. Which I'm ok with the passing on stuff. But the manner they talk to ppl is disrespectful. They gave me almost all my clothes back saying they were stained. I know that those items were not stained. The service made me not want to buy anything. Don't think I'd want to do business here anymore.

If you ever see me cracking up in this store just know it's because the original store had the item…read morediscounted at $4 and OUAC has it listed at $10. Y'all have got to get reallllll. I'll buy new. Id love to not contribute to fast fashion but prices here are higher than target and Walmart. Save your time & stretch your dollar. Go anywhere else

I went to the JCPenny hair salon for the first time on March 13, 2026 for a Silk Press. I didn't…read morehave an appointment but was able to immediately see stylist 0677 who I was very very pleased with. He was a very professional young man and for the first time I had ever had a silk press since being natural I was very impressed. My issue was with the condition of the salon. When I sat in the chair for the shampoo and laid back I was able to view the air ducts in the ceiling, and what I saw was what looked like months or perhaps years of mold like soot around the air vents. This seemed to be a danger for customers as well as the employees who have to breathe that air every day. I think this should be addressed. The service I received was worth the value no doubt but my decision to return will be based on what I saw on the ceiling.

The photographer was professional and super to work with. Came back to see him again for another…read moresession of business portraits.

Nice store helpful staff. They had a nice selection and the store was well organized.read more

It is NOT closed! Good service, great selection…read more Good value. Love this location . . . And it is NOT closed.

I was in Ross store off Beltway 8 near Summerwood. I was in the checkout line for 30 minutes with…read morefour people in front of me. They had workers on the floor talking to each other and checking in returns on the cart. It was hot in the store and Mary Cruz told me that two workers was coming in. The service is horrible and Ms Cruz comment was nothing but an excuse. Poor customer service. I have retired but I know I could run that store a lot better than what I witness.

Save yourself, the trip and your money! I used to shop here…read moreoften and don't think I will be returning after today. The cashier named Tabatha was very rude. Customer service is everything, not just items for less in your stores!