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    Buddy's Auto Repair & Alignment

    4.0 (71 reviews)
    Closed 7:30 am - 5:00 pm

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    Services - Buddy's Auto Repair & Alignment

    Check engine light

    Engine oil light diagnosis

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    Auto noise diagnosis

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    Auto steering and suspension repair

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    A single bolt supports the HVAC box inside the cab, and it was not installed.
    Gary M.

    I relied on Buddy's for many years, often for some oddball Jeep needs and was very pleased, commending them to a number of my coworkers. But a few years back they changed hands, and with that the personal, reliable touch seemed to wane. My last job was a Jeep Wrangler heater core replacement, which is a tedious, labor-intensive job of removing dash, steering wheel, and a zillion connections to remove the HVAC box and get at the $35 heater core. I was in the middle of moving and didn't want to tackle it, so gave it to Buddy's. Mistake. Upon picking it up, I found that the vacuum lines were not attached so the defrost/panel/floor settings did nothing, which prompted a return trip and fix. Then I found they left the 12 VDC connections for my auxiliary lighting off--finding them squished behind the battery. Fixed that myself. Moved north, and for the next year I found myself finding other connections loose, and a serious electrical issue prompted by a ground that was improperly secured. But the kicker was when I had to replace the core again. This time I did it myself, and once the dash was out I found evidence of seriously slap-dash work: the defroster tube wasn't even bolted down on the two mounting studs and worse, the single interior bolt for the HVAC box--which snugs the box against the various outlets to prevent air leakage--was completely missing. And they had overtightened one of the firewall mounting bolts, which stripped the stud set in the HVAC box. In all fairness, they seemed good folks; always friendly, the prices consistent with the market, and willing to work with some non-standard parts and accessories. But this seems the culmination of a downhill slide, and I'd be cautious giving them any kind of complex job.

    1991 British Racing Green Miata NA

    Pure luck brought me to Buddy's Auto, but great service will keep me as a customer! This is an A+ repair and maintenance shop where I found honesty and integrity when I needed fairly-priced, professional repair service on my treasured collectable car. Steve and the others at Buddy's treated me like a long-time customer on my very first visit to their shop. They not only repaired another shop's errors, but bent over backwards to make it affordable for me during this stressful time. I recommend Buddy's wholeheartedly to anyone seeking a shop with knowledgeable technicians and a friendly front office!

    Where the bolt is suppose to be.

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    Ask the Community - Buddy's Auto Repair & Alignment

    Review Highlights - Buddy's Auto Repair & Alignment

    And when I called asking for Randy, Brian already knew about my car because Randy took the time to tell him all he needed to know.

    Mentioned in 4 reviews

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    Scottsdale Car Care & Speed Shop

    Scottsdale Car Care & Speed Shop

    4.5
    (30 reviews)

    I can't say enough about Scottsdale Car Care/Speed. Carl and Chris took care of me from the minute…read moreI walked in the door. I had a special project in mind and they help guide me and acquire parts needed to achieve. There was a bit of fabrication needed, and they did FANTASTIC. It looks like an OEM part. I couldn't be happier. They nailed the timeline, even on custom work, and that is impressive all on it's own. I will take all of my projects here moving forward!

    I had an awful experience with this shop. I originally took my car in to have a steering stabilizer…read moreinstalled. The check engine light had also been on in my Jeep, so I had them check that out as well. It was Friday when they told me they could order the part my Jeep needed to be delivered by Sunday. They asked if I could prepay for half of the part/services, so I did, which should have been the first red flag. They told me to drop my car off Monday morning, and it would take around an hour - an hour and a half to install. I dropped by car off around 8:00 a.m. I finally called the shop back around 12:30 because I hadn't received an update. I called four times with no answer, then left a message. When they called me back, they said the part would actually be delivered Wednesday, which surprised me because they should have told me when I dropped my car off that the part didn't arrive Sunday. They said they were talking to the dealer to try to get the part sooner. I asked for them to call me back with an update. They still didn't call back. I had to call again. To which they said the part was actually showing up wrong on the website, and I needed a different part, and there was going to be a price change. I said just order the part, but if it can't get done on Monday or Tuesday morning, I'll have to pick the car back up and have it installed another time. They said they would call the dealer again to see when the correct part would arrive and call me back with an update. Yet again, no call back. I finally called again around 4:30 p.m. and asked for an update. They said that the correct part is actually a kit with 20 different parts that I should just source on eBay because it would be cheaper. They were zero help. I had to call for an update every time. Each time, they told me something different. It just seemed like they were lying on top of lies and could not keep up. They seemed to have no idea what was actually going on with my car, and they had multiple opportunities to be honest. When I picked up the car, I expressed my concerns about the situation. My car was in the shop for over 24 hours for no reason, I paid for ubers, and pre-paid for this service all for nothing. Their reasoning for not giving me updates was that they only had one person working in the shop. He also became defensive and said "Did I not leave you a voicemail??" Yes, you did. But that was after I called 4 times asking for an update. These people don't know what they are doing, and they have horrible customer service skills. I should've said no from the beginning when they asked for payment upfront. And before they comment and say "we don't have records of you in our system" the car was under my husband's name, Wyatt :) EDITED: The shop reached out to clarify my concerns. As indicated in their reply, I asked how the fact my car is a hybrid was missed considering I told them it was a hybrid, and they stated in their reply that is the root cause. Their response was that the dealer gave them two options and they ordered the somewhat readily available one. AKA they didn't check to make sure it would work with the hybrid. Yet another instance of inconsistent communication and incorrect information provided in their reply below. The root cause was not the vehicle is a hybrid. It was that they didn't pay attention. Also, since they want to talk about phone records, mine show the following: I called at 12:15, 12:20, and 12:25. I left a voicemail. I received a call back at 12:49. I called immediately back at 12:50. I had to call again at 1:26 for an update. They didn't call back until 3:19. I had to call again at 4:20 p.m. This is consistent with what I explained above. Their pettiness just goes to show they only care about their image and not their customers or their vehicles.

    Buddy's Auto Repair & Alignment - autorepair - Updated July 2026

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