I am extremely disappointed with how Buddy's Auto Repair & Alignment handled a serious issue after servicing my transmission. Shortly after their transmission service, my transmission failed while I was out of state. The service center that inspected the vehicle documented that the transmission fluid level measured approximately twice the specified operating range at operating temperature...was over-filled. They also found low and fluctuating pump pressure and diagnosed an internal pump failure, ultimately recommending replacement of the transmission due to so much internal damage. When I spoke with Brian, the owner, on June 19, I explained what the other shop had found and asked whether the transmission might not have been drained properly before being refilled. Brian immediately responded that it was his "best technician" and that he wouldn't have forgotten to drain it. He told me he would speak with the technician and promised he wouldn't "blow me off." He never called me back. After waiting eighteen days, I called him myself. Instead of following up on the concerns I had raised, the conversation took a very different direction. Brian stated the transmission had been slipping and shuddering (two of the EXACT symptoms I reported to him during our first conversation after experiencing transmission failure) and that this had been documented on the inspection. None of that was mentioned during our first conversation, even though he had the invoice and information in front of him at the time. When I originally picked my vehicle up after the transmission flush and fill (along with wheel alignment and drive belt replacement...general maintenance items), they told me everything was fine and did not mention anything being an issue after working on my vehicle. The original invoice states the transmission was refilled to the proper level using eight quarts of transmission fluid and that the vehicle was test-driven. The subsequent inspection by another service center documented a transmission fluid level well above the specified operating range. Brian ultimately offered to refund the invoiced total amount I paid for their service plus an additional $500 as a customer satisfaction payment. Considering I ultimately had to spend approximately $5,000 to replace the transmission with a remanufactured unit while being majorly inconvenienced when out of state, that offer did little to address the financial impact. What I found unacceptable was the lack of communication, the failure to follow through on a promised callback, and the unwillingness to meaningfully stand behind their work when I was facing a very large repair bill. I hope sharing my experience helps others make an informed decision. I can only speak about my own experience, and based on how this situation was handled, I will never go back to this business. read more

I came here on a recommendation. The staff is very knowledgeable, friendly, and honest. They have a great system that checks everything on a platform and checks off items that need attention with photos. They will breakdown the need and condition of items the suggest for repair very well and when I received my car back I immediately felt the difference in handling and care. Will be recommending this place to all my gf's! read more

I've been going to Buddy's for a few years now. Recently, I was quoted 1k for some maintenance on my car from Honda, but when I called Buddy's they quoted me around $600. When it was all said and done, it actually came out to a little over $500. Buddy's is fair, honest, and reasonably priced. As a woman, I really appreciate the fact they don't treat me differently and I trust their judgement, which is more than I can say for other shops. Truly a hidden gem in Scottsdale. Ask for Mark, he will take good care of you! read more

Once again my experience was absolutely amazing to say the least! So friendly! They also work on Fathers custom viper which makes me feel confident that they aren't going to pull any bs as to things needing to be fixed that truly does not. read more

The employees at Buddy's were really nice. However, they did make a mistake on my repair, which can happen to anyone. They proved to be reputable and offered to correct the mistake or compensate me the difference. After seeing their honesty I would not hesitate to use Buddy's again. I had 2 repairs done and the 2nd was done very well. read more

I was recommended to go here from a friend. Replaced my rear brakes and rotors. Dealership was trying to charge me $1,000 -- Buddy's did it for half the price! They finished my repairs quickly and did a great job. Everyone was so friendly too. As a woman, I'm usually more skeptical about going to mechanics, but I felt so safe here. It felt like they were actually genuinely trying to help did not rip me off or talk down to me! This will absolutely be my go-to car mechanic from now on. read more

My air started blowing warmer. I dropped it off to Buddys. I was prepared for the worst, 1000.00s of dollars. (Been there with other shops) after they looked at it it was just a plugged cabin filter. Boy do I feel dumb. They could have charged me for almost anything but they were honest and just charged me for an inspection and filter. These guys have been very honest in the past. I would highly recommend them. read more

This is the best mechanic that I have ever experienced! Lets start with the phone call they were so patient with me I Know nothing about cars and get very nervous when calling they made me feel so comfortable and didn't rush me when I attempted to tell them what's going on. I took my car to a different mechanic first and they told me so many scary things that could happen with my car and priced me over $1000 for repairs. I brought my docs from them here and they told me that half the things didn't even need to get done right away! As a female going to a mechanic is an absolute nightmare and I will avoid it at all cost but not here, I know coming here that they will be honest and so kind. Ladies take your car here I promise it will be sooo much of a better experience then anywhere else. read more

Got oil change service at Buddy's for our car. First time customers. They had listed 3 recommended services on the invoice, the 3 items totaling over $3500. Sought a second opinion at Husband's Auto Repair. They found no problem with the two most costly items Buddy's recommended, no work needed. The other item (rear brake job) they performed at a cost that was over $300 less than Buddy's quoted. I'm at a complete loss over the glowing reviews. read more

Buddy's was recommended by a friend, and it has a lot of great reviews, so I thought it was a safe bet. They were friendly and courteous, and seemed to do a good job on my truck. However, when I got home I took a closer look at the bill. I noticed the front struts they replaced cost $563.50. each, for parts alone. It seemed high, so I checked the price of these parts myself. For the same KYB struts they installed, I could get them for $221.84. off Amazon, and $265. off Autozone. This means I was charged over double for these parts! This prompted me to look at the other parts on the invoice. I had my spark plugs replaced with Motorcraft. Buddy's charged me $29.73 for each plug. I could buy the exact plug off Amazon for $9.24 ea., and $12.00 each from Autozone. In this case I was charged over 3x the amount! On top of that, they charged me $223.00 for labor to install 6 plugs (claiming it takes 1.4 hours at $160.00 per hour for labor)! On my F150, these are easy to change (shouldn't take more that 45 minutes). When I called to talk to Jeremy regarding these issues, he said they pay more for these parts than I could get them myself. How is that possible? I asked him if I could speak to the manager, or the owner, and he said he was the assistant manager, and that they would say the same thing. When I asked if he thought this was fair to charge this much, it got pretty quiet. I told him I should get a partial refund. Again, silence. He did say, when he quoted me the prices, I was fine with it. He's right. I should have shopped around first. When he called to give me the estimate, I was surprised at the high prices. I asked for some discount, so he reluctantly gave me 10% off labor (it wasn't offered). In conclusion, I would not recommend Buddy's. Even if they do excellent work, the appalling prices on parts, is unacceptable. And, over $400.00 to change 6 spark plugs (parts + labor). Does anyone out there think this is fair? Or, is it fair to charge your customers over double, and sometimes triple, for parts? To me, it's a real eye opener. My advice: shop around, and ask lots of questions. See if they can justify their inflated prices. read more

I wanted to say Thank You Bud Durham and Buddy's Auto for helping me when it was necessary for me to travel weekly from Virginia to South Carolina due to a critical family sickness. Bud, you went through my 12 year old van, made some repairs and made it road safe. Thank you! It really gave me peace of mind to have an honest mechanic that was helping me. You folks are the best! I sincerely appreciate all you did! read more

I've been going to Buddy's for a long time. I don't know why it's taken so long to get a review posted. For 18 years I've lived in North Scottsdale. Recently circumstances have placed me on the west side of Phoenix. When my check engine light came on I immediately thought of Buddy's and called to bring my car in for them to check out. When they tell me what's wrong I can trust they aren't padding the bill and will fix my car right. I will be moving back to the North Scottsdale area in a year or so but no matter where I live in the Valley, if my car has a problem it's going to Buddy's. read more

Buddy's did an excellent job replacing my brakes on my Infiniti Q50! I shopped around and they gave me the best rate by far! They were able to get me in on the same day and provided a loaner car while my car was being worked on! I would highly recommend this place and will be back. read more

Buddy's once again has come to our aide. My wife has had consistent A/C problems. One trip to Buddy's & those problems are gone goodbye. The key man there is Steve. Always friendly & exceptionally customer centric. They do the job at a reasonable price & get you up & running with rapier-like speed. Thanks Buddy's for an other job exceptionally well done!! read more

I relied on Buddy's for many years, often for some oddball Jeep needs and was very pleased, commending them to a number of my coworkers. But a few years back they changed hands, and with that the personal, reliable touch seemed to wane. My last job was a Jeep Wrangler heater core replacement, which is a tedious, labor-intensive job of removing dash, steering wheel, and a zillion connections to remove the HVAC box and get at the $35 heater core. I was in the middle of moving and didn't want to tackle it, so gave it to Buddy's. Mistake. Upon picking it up, I found that the vacuum lines were not attached so the defrost/panel/floor settings did nothing, which prompted a return trip and fix. Then I found they left the 12 VDC connections for my auxiliary lighting off--finding them squished behind the battery. Fixed that myself. Moved north, and for the next year I found myself finding other connections loose, and a serious electrical issue prompted by a ground that was improperly secured. But the kicker was when I had to replace the core again. This time I did it myself, and once the dash was out I found evidence of seriously slap-dash work: the defroster tube wasn't even bolted down on the two mounting studs and worse, the single interior bolt for the HVAC box--which snugs the box against the various outlets to prevent air leakage--was completely missing. And they had overtightened one of the firewall mounting bolts, which stripped the stud set in the HVAC box. In all fairness, they seemed good folks; always friendly, the prices consistent with the market, and willing to work with some non-standard parts and accessories. But this seems the culmination of a downhill slide, and I'd be cautious giving them any kind of complex job. read more

Buddy's Auto Repair & Alignment - A single bolt supports the HVAC box inside the cab, and it was not installed. - Auto Repair Near Me - Scottsdale, Arizona

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I've taken all our cars to Buddy's for service for the past 6 years. I've always had a positive experience with everyone there. They've repaired my car for less than the cost at the dealership. And they're very honest. I've brought in a list of issues that the dealer said needed to be repaired. After Buddy's took a look they found that only about 1/4 of the issues really needed attention. I've recommended them to countless friends, all of whom have been really happy with the work performed. read more

Buddy's Auto is the best! They can handle any of your vehicle repair needs. Professional, fair priced, and HONEST! Hard to find! I have now been to these guys something like 7+ times, with 4 different vehicles. Every time completely satisfied. I highly recommend Buddy's for any and all of your vehicle needs. Dutch~ read more

Pure luck brought me to Buddy's Auto, but great service will keep me as a customer! This is an A+ repair and maintenance shop where I found honesty and integrity when I needed fairly-priced, professional repair service on my treasured collectable car. Steve and the others at Buddy's treated me like a long-time customer on my very first visit to their shop. They not only repaired another shop's errors, but bent over backwards to make it affordable for me during this stressful time. I recommend Buddy's wholeheartedly to anyone seeking a shop with knowledgeable technicians and a friendly front office! read more

Buddy's Auto Repair & Alignment - 1991 British Racing Green Miata NA - Auto Repair Near Me - Scottsdale, Arizona

Very refreshing to work with a shop that's close by, and does what they say they will. I feel the staff is not only helpful but honest. I was referred here by a friend and have been more than satisfied with each visit. read more

I was having issues with the ride of Odyssey. And since I had just purchased an expensive set of Michelin tires I made an appointment with Steve at Buddy's for an alignment and check out the issue with the ride I left the car at the shop and walked over to a nearby coffee shop. I wasn't there more than 15 minutes when I got a call from the shop letting me know I needed a wheel bearing and hub assembly. I was given two options and when for the lengthier warranty. They told me the car would be ready by noon. The car was actually ready at 11 am and then I was on my way. The Odyssey now rides perfectly, almost like it's brand new. While there was no way to check the pricing on wheel bearing & hub assembly when Buddy's called me, I did check afterwards. The price was well with the normal charges for parts and labor. I would have no issues taking the van back to Buddy's for any additional repairs. read more

Sloppy work and completely slapped together. Went in for a water pump and had asked for my lower control arms to be done. They told me they could press in the bushings and ball joints to both sides. The cost was extremely high but I figured they were pros. Hell no. I left them bushings, ball joints, and a master control arm kit to make it easier. They said they could take care of it. I also had a motor mount and alignment done. When I picked up the car the alignment was terrible. The car pulled heavily to one side. After 3 days a bolt flew out of my strut! The nut went down a storm drain but I retrieved the bolt. I called to inform them about this and they didn't care. Told me to take it somewhere else and have them fix it. I could fix it myself but I wanted to let them know this wasn't done right. I looked further and I saw that my ball joints were not done. They were completely Shot! Metal grinding on metal. I called again and asked why my ball joints were not done. They said the tech didn't see anything wrong with them and were in good working order. They were Shot! They replaced the bushings but not the ball joints. How are they that dumb? Those new bushing are now being over worked because the ball joint is shot! They then told me they didn't see ball joints in the car. As I had them in my hand in the car. They say ball joints on them. They proceeded to lie and tell me they were, tie rods? I thought they were certified but they can't tell the difference between a ball joint and a tie rod! Not only was this not fixed but they put the Cv-axel nut on wrong. They did not pin the nut down, instead they just tightened it. They charged me 500$ and only bushing got done. Bushings that I bought. The only thing they could do for me is give me a free alignment. Are you kidding me, like I'd ever bring my car to that slop shop again. They couldn't even align it right the first time because the ball joints were shot. Oh, but they still made me pay for the first alignment. 1,450$ was the bill. A few days later I put in the ball joints, that they claimed were tie rods. One goes in with no issues, the other one is stripped and bent! Brand new ball joints and one is damaged! I couldn't even get it to thread through. Pretty sure they denied ever seeing those ball joints because they damaged it. The annoying part is, one guy will be polite and professional. Whereas the other guy could care less. I work all in that area and on cars. I don't think I'd recommend buddy's auto to anyone. read more

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First time at Buddy's today. Oil change/ tire rotation. Got my truck in when they said and were done in less than an hour. Professional, courteous and efficient . Very pleased. read more

We are on vacation from California and noticed my steering was shaking at 60mph? So we went on Yelp and found Buddys. They took really good care of my car. My car needed a rubber bushing in steering column and a front end alignment. He also rotated my tires and had him do an oil change. Plus he gave us a loaner car to use. I would highly recommend this place. Very happy with cost and good service. read more

We have gone to Buddy's a few times for minor oil changes and other services on our two vehicles. We are happy each time with work, employee's and professionalism. They are professional and are reliable mechanics. Thank You Lisa S. read more

We've taken both of our cars to Buddy's a few times now, in the last year. They've done everything from oil changes to new brakes and rotors. And this most recent job they did for us will be their last. I would think that customer loyalty would be important to them, but I can tell you it absolutely isn't. This latest go round, we needed a new battery and new brakes/rotors. They then quoted us a price that was practically DOUBLE what Airpark quoted us. Really? You've serviced both of our cars multiple times and are still trying to take us for a ride? (no pun intended). Buddy's quoted us something like $350 for new brakes/rotors. Airpark? $185-$190...that's a HUGE difference and as soon as we called Buddy's to see if they'd match it, they immediately agreed. Meaning, they were just trying to make an extra $160 on repeat customers. Pretty bad business practice. We'll be taking all of our future business to Airpark. read more

Buddy's has been my go-to auto shop for many, many years. As soon as my car is out of warranty, they are there for me. Whether repairing a 16 year old Benz, replacing a battery or, most recently, filling my Honda's tires for me when I couldn't find a gas station with air pumps that worked, they are personable, professional and fairly priced. A big thank you for terrific service! read more

We have been Buddy's fans for some time - service was friendly and pretty fast. However, I refuse to be ripped off with inflated prices so Buddy's is now off of my list. I took our Pilot in to get an oil change and have a warning light checked out. Jason called and left a message to say that I needed a new battery (as I figured) and new rear brakes (also something needed). So what is my gripe? I was quoted over the phone $350 for a rear brake job. Thinking this seemed like a lot I called Airpark Auto for a quote - $185 - $190 for rear pads and rotors is what I was told. I called Buddy's back and Jason promptly matched the price. To be $20 or so off from shop to shop is one thing. To ask $160-ish more is ridiculous and means I cannot trust their quotes moving forward. My friend Jon has been going to Airpark for years and I will now be taking our cars there. If you are a Buddy's customer I recommend checking prices to make sure you're paying what you should. Pros: quick, friendly Cons: overcharging? read more

Shady place. They pretend to be extremely professional and nice but once the bill comes they change. I was told a certain price and when the bill came it was more. I asked why and was laughed at, told it's not really that much more. So? It was only about 10 more but why tell me a difference price to start with? Next up was the things the "notice" while working on the vehicle. Engine mounts were bad and the serpentine belt was cracked. I took it to another shop and they told me none of these items needed to be replaced. edit: Interesting reply from you. You claim I'm a competitor? You keep sending me coupons in the mail! Octobers was the "shocktober" deal. It's very interesting you think I got an alignment. I didn't, but the review below is complaining about you changing the price did. Is that common practice for alignments? Since you decided to mention the cost of alignments I'll comment. Network alignment is cheaper and Firestone offers a lifetime alignment deal for 180 or so. I don't know what dealer you go to but I doubt it's 200. I'll decline your offer to come back, even if you paid me I'd never bring my car there again. The shop I took it to after visiting you lifted the car and showed me the parts and how they were not worn. Saying a competitors opinion is not good is laughable. They turned me away and told me I didn't need to spend any money with them! You told me I need to replace parts, they told me I didn't. How is their opinion bad? You didn't show me the "worn" parts. They showed me the parts were fine. An honest shop wouldn't give a fake list of parts that needed to be replaced or change the price on a customer, which another review claims you did. How are you an honest shop? read more

Can't recommend Buddy's enough. Great service and very fair pricing. Look no further to get repairs or maintenance done on your vehicle. Best place in Scottsdale for sure! read more

I'm going to give them 5 stars all across the board. We've been trying to put in good shape our old 2001 Dodge Dakota. With terrible experiences with other auto repair shops. I found Buddy's business card on my windshield and decided to give them a try. They fixed the issues we had with our truck in a timely and efficient way. This was over a year ago. We kept going back to them and now our old truck is looking and running better than ever with an AC working great in our Arizona heat. We still have more work to do in the truck and definitely will be back to them. They never keep the truck overnight, So far. The job is usually done the same day and we got a loaner car every time our truck is in their shop for repairs or maintenance. I never had a problem scheduling an appointment and Brian always explain very clearly the charges of the repairs and the recommendations for next time. We will go to Buddy's Alignment & Auto Shop for all of our auto services in the future. read more

Great place, the staff was really helpful and knowledgeable. They even gave me a loaner car when i was getting my car alignment done. Have and will recommend to family and friends. read more

Again, Buddy's did an excellent job! I have a custom car that I built starting from a bare frame to a complete sports car so you can imagine I'm very protective of my baby. The only guy I've ever let touch it is Rob at Buddy's. For the second time, he did a 4-wheel alignment after I upgraded a few things on the car and, of course, it again drives beautifully. Previously, he charged the air conditioning since that's another job that requires machinery and skills I don't have. I referred a friend with a very pricey custom show car to Buddie's and he thanked me enough to pay a beer tab - that's gratitude! Rob, I guess I owe you a beer or two, also. read more

We have a 2005 Acura MDX with over 120K miles. I was going to give it to my kids for local use but before doing so, I wanted to make sure it was safe. I brought it into Buddy's and they gave it a once over. For around $40, they told me that while it was safe, it needed quite a bit of work (read $$$) and were honest in stating that the car wasn't worth the repair costs. Nothing better than honesty in these situations and Buddy's passed the test with flying colors. read more

While on vacation in Scottsdale we had front end vibration that concerned us. Buddy's aligned our front end, replaced our steering column bushing, and an oil change. The price point was reasonable, and they gave us a loaner car for no charge so we would not interrupt our vacation plans. We could not have been more pleased. read more

I love Buddy's! My car was due for a big tune-up and I didn't want to take it to the dealership. A friend recommended Buddy's (apparently Buddy's kept their car in good shape up to 200,000 miles!)... they were so great. I was helped out by Buddy himself and told him that cost was the most important to me. They checked everything out and came out and reviewed what they found. They recommended getting one service, and the cost very reasonable (especially compared to what I paid at the dealership). Buddy's wife even gave me a ride to work while my car was being worked on and offered to pick me up when it was ready. I love being able to support a local, family-owned business. read more

A repair shop to trust and what could be better than that. I took my car in with a difficult to determine problem. My dealer told me it was a transmission fix for more than $1900. Buddys was recommended by a friend. They were honest and fair with a quick computer diagnosis and I was out the door for 100 bucks and extremely relieved that I found a trustworthy repair shop. read more

I don't usually give good reviews on yelp, but when I do, is cause they exceed my expectations. I been there for alignment, change breaks and timing belt, and I can see they did a great job for a great price, the guy I usually deal with is Rob, and he is great guy that you can trust with your car, he explains the problems, and does not try to overcharge you by making stuff up like I seen in other auto repairs. read more

I have only great things to say about Buddy's. They were incredibly helpful and very honest with me. I found them using yelp and I sought them out for a second opinion. Sun Devil auto in North Scottsdale told me I had THREE broken engine mounts and would have charged me over 850 dollars! Buddy's shop looked at my car for free and informed me that I only had TWO broken mounts and quoted me at about 600 dollars. They got me into the shop the very next day and had my car completely fixed before the end of the same day. They also charged me 30 dollars less than the original quote. I could not have been happier. Excellent staff, excellent service. I would send every person to Buddy's, it felt like an honest family business which is hard to find. read more

I would give them a 0 if I could. I am looking for a location to get my alignment done, so I am calling around to local shops to see what their prices are and what kind of equipment they use. well I just got off the phone with the lady at Buddy's and she asked what kind of car I have and I told her, and she told me it would be 100 bucks. I asked her what if I told you I had a Honda civic and she told me it would be 60 bucks. WOW! The alignment is the same process for my car and a civic. read more

I was recommended to Buddy's from a good friend and was pleasantly surprised. Jason was very honest about what my car needed and answered all of my questions on it. I was quoted from Honda over $700 and I walked out of the door from Buddy's paying $500. I did wait over 3 hours for my car and I wish they would have warned me it would take so long because I would have left and came back! All in all, I recommend Buddy's! read more