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    Budget Ace Hardware

    2.2 (56 reviews)
    Closed 7:30 am - 4:00 pm
    Updated 1 month ago

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    Return

    Came in to purchase a staple gun to refurbish my massage table. After leaving the store, I realized this would be too much on my hand. Maybe 15 minutes went by since. I asked to return it and store manager first accused me of opening it and using it and then she proceeded to say it's the store policy and she wouldn't make an exception. They have lots of signs posted at register, but do not inform you verbally of their policy that the item can't be returned.

    No return policy...be careful!!!
    Sergio L.

    Be careful with this store!!! There's a big sign at the cashier with a no return and or exchange policy on TOOLS. Funny thing is that 99% of the products they sale are precisely, tools... Stay safe, Go to Home Depot.

    ACE has the worst customer experience of any hardware store.

    DO NOT SHOP HERE!! -- No Exchanges---Bought 40 dollars of light bulbs to find out they were the wrong kind and they DO NOT ACCEPT EXCHANGES!! This will absolutely be the last time I go to ACE Hardware ever again Home Depot has amazing customer service and is just down the street DO NOT GO HERE!!!

    WORST HOME IMPROVEMENT STORE
    Hector R.

    Those of you that know and follow me I tend to have really good reviews. But now I get why Ace Hardware is pretty much on the lower end of all the home-improvement stores. I have only been to this ace hardware store twice and both times the women in the register are always with the worst customer service any business can possibly have. I decided to buy some spray paints to do a project that I'm working on, and they would not allow me or help me or even try to care with the problem that I have. They rather have a customer go away unhappy then take back seven dollar a can of spray paint. I understand policies I understand procedures, at the same time I feel that this country works with "customer is always right" mentality. After waiting for the manager for a few minutesthis woman at the register made it her personal goal to make sure that the manager wouldn't except my return. Every time she would talk to someone about what I was trying to do ( return one can) she looked constipated face and say that "he is trying to exchange something I already told him no" again I can't stress this enough. DO NOT GO TO ACE HARDWARE. WORST CUSTOMER SERVICE EVER. I'm giving one star for the guy at the paint counter he was at least understanding.

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    12 years ago

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    10 years ago

    They don't even have the basic of screws. They won't even cut them to accommodate you.

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    7 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    15 years ago

    Convenient but their price is definitely not budget. Next time will go to Home Depot.

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    10 years ago

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    9 years ago

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    13 years ago

    the good thing is that they are downtown but the customer service is less good than home depot which is saying a lot !

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    9 years ago

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    15 years ago

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    Page 2 of 2

    Ask the Community - Budget Ace Hardware

    Review Highlights - Budget Ace Hardware

    When I got there, I was immediately greeted by the lady at the cash register.

    Mentioned in 2 reviews

    Read more highlights

    Ace Hardware Brickell - Ace Hardware parking lot entrance

    Ace Hardware Brickell

    (62 reviews)

    $$

    Brickell

    Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

    Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

    Central Ace Hardware

    Central Ace Hardware

    (14 reviews)

    $$

    Just like Rob said, this store has serious personality issues among many of its employees. I always…read moredread having to go to this store, because I know that if I need help with anything, I'm either going to find that there's no help to be had, or I'm going to have to get a taste of someone's bad attitude. On the phone today, I was on hold for 15min after adding a simple question,"do you have long neck funnels", and then got hung up on Last time I was there, I was accused of trying to cheat the store on a return, I had purchased a bunch of spark plug sockets, to eliminate the chance of getting the wrong one, and they didn't have the 18mm I needed. When I made the original purchase, I was promised I could return them no problem. When I tried to return them, they said, " no returns". Basically, decent selection, side from anything marine or automotive, but mostly horrible service. There seems to be two or three guys here that are holding it all together

    I used to frequent this Ace Hardware location on 41st street when I lived in the area. They…read morefulfilled all my key-copying needs, and the friendly staff was always eager to help me find whatever I was in dire need of at the time. It's open 7 days a week, and doesn't close till later than most on weeknights. They also have a huge selection of candles and other random merchandise. And there's a huge parking lot in the back (and a back entrance!). I'll probably still go even though I moved out of the neighborhood!!

    Budget Ace Hardware - hardware - Updated June 2026

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