Long time enterprise customer but have only rented here a few times. Each time the staff is…read morefriendly and I've had a good experience. Today however they went above and beyond. As I dropped the keys in the drop box early this am, I realized to my horror I had forgotten my suitcase from the back of the rental (and it was 45 minutes until flight time!). One of the workers happened to arrive a short time later and called the manager to come out way earlier than opening time to help me. Panic turned into total gratitude and I made my flight! THANK YOU JAYLEN (sp?) and the worker who made the call - sorry I didn't get your name. You guys totally saved the day! FYI, the Hampton inn next door offers on demand shuttle service to DCA

Chris and Alisha were extremely helpful! I wanted a simple Malibu for the weekend. Chris said, "…read moreYou're eligible for an upgrade! Interested?" He point to a 2021 Mazda. I was blow away! When I returned from my weekend, Alisha helped me secured the vehicle for one more day. I understand these reviews means the world so great customer service!

With a reservation, I've been waiting an hour for my car!!!! The worst…read more Never have this problem with Enterprise or Avis, never using Hertz again!

"Hertz Rent a Car [Cars Not Guaranteed]"…read more Like many other people, I showed up here with a reservation to find that they had no cars. None. They claimed to have called and told me this at 8:05, when my reservation was at 8:00, and when I showed up at 8:10. When asked, the guy at the counter claimed I could wait around in the lobby "for a few hours" to see if any cars showed up. Apparently, this place runs like a Vegas casino - you're gambling to see if they'll even bother honoring your reservation. There are other car rental places within walking/Uber distance that are the same price but have cars. Go there instead.

The car was great. The service was awful. My name wasn't on the board, so I had to go to the desk…read more There was one person behind the desk helping a customer. There were another three talking amongst themselves with two of us in line. They couldn't be bothered by us. After about ten minutes, we both got some help. It was good after that. Terrible first impression.

Arrived for a simple car rental pick up return, but had to deal with the rudest people I have ever…read moremet. Multiple people on your staff should not be in customer service.

We went through Costco travel, so I did not see the poor reviews until after we rented our car…read more Avis also represents budget at this location. We found out the hard way that if you're flying into Reagan airport, you don't just hop on the car rental shuttles roaming around, you actually have to catch the Avis shuttle not the car rental shuttle, otherwise you'll be whisked off to the wrong location. Once we figured that problem out, we had a pretty easy check in and received our Buick crossover and were on our way. We had it for five days for $387. We probably drove it less than 100 miles during that time since we were staying downtown DC where most things are within walking distance. Returning the vehicle took less than five minutes and we were already on the shuttle back to the airport in no time. Just be sure to return your car with a full gas tank and look through those 30 pages of terms. Apparently not everybody here has had as good a story as our experience, but things went well for us. And just as an added note, if you plan on staying at a hotel in DC, it is best not to rent a car if you're staying at a hotel because parking could cost you at least $60 a day or More, not to mention the high cost of parking garages in the area. It's best to Uber or get a taxi to your hotel and spare yourself the expense. Informative photos included.

Terrible Experience- no Presidents Club Line - no one to check you in - very understaffed. Location…read moreof an old Service Station not fit for a rental car facility.Do not rent a car from these location.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

A shuttle at the arrivals curb will taxi you to the car rental area. It's walkable, but shuttle…read morecomes often enough you can wait. Car pickup was very easy. There was no queue at the desk, and my reservation was ready for me. Took the elevators up to the garage level, where I was able to choose from a few available cars. Be sure to take pics of the car, and the plate. Car drove smoothly, no issues. Return was also easy. Follow signs for the rental return, pull into the marked lane, and an employee will take the key from you. Now here, I need to emphasize that you should request a receipt. I'm sure many of us are used to things running smoothly and digitized, but get one. After about a week, I got an astronomical bill from National for a car and journey that wasn't even mine. The employee at the garage must have been napping and didn't enter the correct info or something. Luckily, I was prepared with all the relevant info. It was a fairly simple matter to resolve it, but I had to call a couple different numbers, and explain things on the phone, which is more hassle than I would have liked. Otherwise good experience.

This is the only rental car company not at the airport. When you make a reservation, they do not…read moremake that clear. Out of the seven people in the rental car shuttle, five had major issues finding the right shuttle pickup and drop off location. Since the signage for the Rental Cars was for all the other companies, you end up walking all over the airport, just to find out Budget and Avis are the only companies not onsite. The biggest disappointment was the 'directions' in their app do not make that clear and the iPhone number they provide does not get you to the local office and their National Helpdesk is no help.

I'll be reporting this place to the BBB. It's not worth saving some money. The people running this…read morelocation should be ashamed of themselves. They almost scammed us by adding charges to our reservation by around $300. We come to dc every two months or so and decided to go its budget just to save a few bucks. The girl with the light brown curly hair in a bun - she had glasses too. She first took the credit card and when we asked about the up charge, she literally stayed silent and when we asked the question again she told us "well I'll explain it to you if you'll let me." - girl after charging us the wrong price, you do not get to act like that. What if someone did that' to you? They wouldn't even tell us their names after. Why don't you explain WHY you are charging me more than what I agreed to, before you charging? In what world is that okay?? She basically told us we could not cancel the reservation which she upcharged us for again, without explaining before charging. Maybe she didn't know how to take the charges off because after RESISTING to help us correct our reservation, the upcharge was still on the bill. After some back and forth she took it off. She told us to wait another 10 minutes for the car. We asked her if we could sit and wait and she told us "no. you stand right there in front of me" like who do you think you are speaking to customers like that? They said they were short staffed but... don't take your short staffed excuses out on your customers. The male "manager" (clearly with no management experience) was aggressive with our group as soon as he came. He spoke over us - sure two people were talking at the same time but to speak to us like we are children was crazy work. He told us we could just go get another rental service after we told him this has been the worst experience we've had renting a car. I get it - no video should've been recorded which I understand, (they won't be posted anywhere) but to come at us with an aggressive attitude like that - I've never been to a business like this. He didn't want to come to any resolve or maybe he doesn't know how. They might be a training or something. After he basically told us we can take it or leave it I asked him if he wanted us to cancel our reservation and he said he was in the business to make money. Clearly with no integrity though. And to make matters worse they gave us a DIRTY unwashed car!! Incredible! Now we've been here for about 50 minutes waiting for a car we paid for and was overcharged for until we caught it. The gentleman who got our car washed was very helpful and kind. He even apologized for the terrible experience we had. You should be embarrassed of the business you run trying to scam people to upsell. Upselling without explaining and then giving us attitude about it is WILD. I have the operations managers contact information. I hope for a better response. Allowing your employees to speak to customers this way is insane to me. We should have checked reviews before deciding to use this location. And yes we checked the car thoroughly. I have a feeling they'll try to charge us for something that was already there. I'm in retail and have been shortstaffed for the past year - no exaggeration. I had a situation where a customer was upset and recorded one of my team members and yes I was upset too but I never made the customer feel like they did something wrong regardless and asked them politely to not post an offered a discount for the upset. I wouldn't let anyone leave with a bad taste in their mouths. Then I coached my team member. That's how service jobs work. I would be appalled if my team members acted this way. I'm in the business of keeping customers and getting positive reviews. That's what the job is when it comes to customer service. This location Avis and Budget - awful business practices upcharging customers unknowingly. This isn't the first time we've used Avis/budget and had a poor experience. It's not worth saving a few bucks. They know exactly what they are doing especially bc they're the only rental around off airport so we would've had to call an uber and spend another 2 hours to get another car and we didn't have the time. They know it's highly inconvenient for us so they can treat us however they want knowing they'll get our business either way.

I would like to take a moment to recognize and sincerely thank Ms. Tonya (ID #E14DJZ) from the…read moreUncovered Unit at Enterprise. Today, I was transferred at least 12 times while trying to get assistance. Unfortunately, out of the first 11 representatives I spoke with, many were unhelpful and lacked the level of customer service I desperately needed. By the time I reached Ms. Tonya, I was frustrated and exhausted. However, Ms. Tonya completely changed my experience. She went above and beyond to make sure my issue was resolved. She took the time to listen, showed genuine compassion, and worked diligently to get me the confirmation I needed and ensure that I was removed from the list. She did not rush me off the phone or treat me like just another caller. Instead, she treated me with kindness, professionalism, and respect. In a world where excellent customer service can sometimes be hard to find, Ms. Tonya truly stands out. Her dedication, patience, and willingness to help are a reflection of the highest standard of service. Because of her, what started as a very frustrating experience ended with relief and gratitude. Ms. Tonya, thank you from the bottom of my heart. I am incredibly grateful for everything you did for me today. I pray that God continues to bless you, your family, and your career. You are beyond amazing, and Enterprise is fortunate to have someone like you representing their company. Please make sure this recognition reaches the appropriate leadership team because exceptional employees like Ms. Tonya deserve to be celebrated. With sincere appreciation, Ashley

We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National…read moreAirport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward.

An excellent and very easy rental car experience at Reagan National Airport…read more We rented a car from Alamo at Reagan National Airport and had an excellent experience from beginning to end. After arriving at the airport, we took the bus to the south end of the airport where the rental car facilities are located. The signage along the way was good, and we had no problem finding the Alamo counter. There was no line when we arrived, and the staff was very nice, quick, and efficient getting us checked in and on our way. After completing the paperwork, they directed us to the next floor up to pick up our vehicle. We received a Nissan Pathfinder, which I am pretty sure was an upgrade from what we had reserved, and there was no additional charge. The Pathfinder was clean, worked perfectly throughout our rental, and had plenty of room, which was especially nice since we were in town for a family event and needed the extra space. Returning the vehicle was just as easy as picking it up. We returned to the same rental car facility, followed the signs, and were quickly checked in. The staff was professional and pleasant and even helped unload our luggage from the vehicle. They then gave us very clear directions for getting back to the airport, including both the bus and the walkway options. Overall, this was about as easy and pleasant as a rental car experience can be. Between the good airport signage, no wait, friendly and efficient staff, excellent vehicle, and easy return process, I couldn't have asked for much more. I would definitely use Alamo at Reagan National Airport again and highly recommend this location to fellow travelers. Enjoy!

We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

Didn't say off airport. Said your car would be waiting in zone 2. Was told there is no zone 2. Now…read moreover 45 people are standing in line to talk to the 1 worker. Said this is just how it is. Go anywhere else but this place. What an absolute joke and an enormous waste of everyone's time

A. according to the rental person there was only one driver - had to wait for off-shuttle for more…read morethan an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar Rangaswamy ("Sri") sridhar.rangaswamy@gmail.com A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar R ("Sri")