Arsy has Excellent customer service. Truly the best I've ever had with this company. Arsy is an asset for sure. Don't lose her!

I'm sorry to give such a bad review. I don't know who to blame, neither rental counter service at pentagon city mall Arlington, VA. nor billing department. The problem is I DID NOT RENT THE CAR. I got emails for surveys and e-receipts for $440.63. it was charged from debit card. I did report these problem and they refund it. Their excuse was system error. The car was rented one way from my Arlington, VA and return at Columbus, OH, all of these information show on receipt. But my main concern is how this error happened. The computer system just run and start charging people randomly. Just BE AWARE. read more

Don't rent from these scumbags. Gave me a car with 4 bald tires(twice a tire went out on me on the highway) they refuse to pay me back for the tires because i didn't "ask permission" to put new ones on. So with no doughnut in the car i guess i'm just supposed to just sit on the side of the road. The car wreaked of weed when i got it, when it rained water came in the window that wasn't sealed properly, also making it extremely noisy when driving on the highway. The morons used 3 inch screws to screw in the license plate which made the license plate swing back and forth while driving. The best part is the headlight went out and after being told to go to Firestone to get it looked at it and waiting 5 hours, they didnt approve of the repairs. Tommy Elks(the owner operator) or whatever the losers name is refused to get me another car as i complained about the first one. I was driving for uber but "we don't got no more cars" No windshield washer fluid in the car. Bottom line is they dont maintain their cars, they just try and rent them out as fast as possible to make a quick buck. Its all good. I am opening a complaint with the Better Business Bureau and going after them in small claims for giving me an unsafe car, I drove Uber passengers around in it. Good luck in court Tommy! read more

After waiting in the 45min at a closed location. The #Owner of #AvisBudgetRentalPentagonCityMall YUP, in the Mall! Pick me up put me in a car! Nonda Enterprise read more

I would like a customer service person contact me about the vehicle I was given. I picked up the car at the Pentagon City Mall location. I received a Dodge Journey that did not have a etoll on it plus it was extremely dirty with a used tissue in the back. I went back and received a Mitsubishi Outlander. This Outlander is just as terrible! The passenger visor mirrors is shattered. The sunglasses holder fell down in the middle of me driving down the road at 70 mph freaking me out. It started to rain and there is NO rear window windshield wiper. The blind spot sensor on the passenger side is broke. I would like a FULL REFUND immediately. A manager from Budget needs to call me and explain to me why all of their vehicles at this location are falling apart and dirty. read more

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The first time I came to this location, I had a great customer service experience. This second time I reserved a midsize car online a week ago through a third party site. I did the option to pay at the counter, however when I arrived I was told they only had minivans available for the entire weekend. I live in DC and there's no way I can park anywhere downtown or in my neighborhood being that it's all tight street parking. I walked away with no car and was upset that I wasted time and money coming to this location and they were out of inventory. What's the point of reserving a car in advance if it's not available?? While the employees seem friendly, I will not be returning to this location. read more

Worst service ever. I booked a car rental a month ago, and on the day of pick up, I got a call from them saying cars were unavailable for pick up. My whole trip was planned. They asked me to contact customer care for a refund. This is the worst kind of service I have ever got read more

Terrible experience!!! The staff of this store is lazy and rude. I rent a car less than 2 days and returned it to the parking location, the return time is Saturday 8:34pm, but the counter is closed and the whole Sunday is closed too. There is no rapid drop box as the Budget claimed at their advertisement, so I cannot return the key to them. On Monday morning 8:00 am, I went to their store and returned the key，however they charged me 3 days money, I said you are closed on Saturday evening and the whole Sunday, there is no drop box also, how can I return the key to you, they said you must return the key when we are open, there is no drop box, if you are not satisfied, you can contact the customer. So ridiculous!!! Wont try again. read more

Worst customer service experience. Rented a defective vehicle in the Pentagon City location, when I returned to the counter, (about 10 minutes later), to have the vehicle exchanged I was told there were no other vehicles available and that I had to go to the DCA location to have it exchanged. We drove to the DCA location and had to wait for a new vehicle. We ended up wasting more than 3 hours of our day in the transaction. The people at DCA were very nice but we officially left the location at 2:00pm. When we returned the vehicle the next day at 1:00pm we were charged a late return fee. The lady at the service counter in Pentagon City (named Olivia) was condescending and rude and stated over and over again that they were not responsible for (1) giving us a defective car, (2) us having to exchange it, and (3) us having to wait for a new car. She states that safety is not their concern and that having a defective vehicle that represented a safety concern for us was not their problem. We ended up paying 200$ For using a car less than 24 hours. Needless to say this experience was infuriating and frustrating. read more

I want so badly to like this place but they just can't get their act together. I made a reservation, prepaid for the rental, and arrived at the appropriate time. But when I got to the counter, I was told they had NO cars. Not only did they have no cars, but when a car finally did arrive, I had to wait because there were other customers waiting in line in front of me. I don't know how a business can hold my money and time hostage and not provide the service they are exclusively in business for. It is absolutely outrageous and I hope no one else ever has to deal with the garbage I was put through. read more

I had a wonderful experience renting from this location. They're family/military operated and everyone was courteous, professional, and friendly. I even had to call in to extend my rental and it was no problem. I'll definitely rent again if I needed to. read more

I have never been lied to by one company. I am an Uber driver and there was an incident. All I kept being told is that I have to wait for the car to be inventoried and I would beable to get another rental. I called again on Thursday and I was told I had to wait for an Uber manager to contact me which they never did and I called on Tuesday which I then found out that apparently I'm not allowed to rent with Avis anymore without being told any reasons why other than that the Uber managers apparently called and talk to me which I have not talk to anybody so I feel completely lied to by the entire Staff at your location here in Pentagon city. And when I did ask the manager on duty when the Uber managers are available or in I was told that They don't know when the Uber managers are going to come in And they had talked to me when I have never once Had heard back from them. Very unprofessional read more

This place is so good I actually had to go home and write a yelp review about it. The woman who helped us out with our rental car was just about the nicest person I've ever met and got us the best bargain imaginable, so she deserves heaps of praise. If you are shopping around for a quick rental car, go here and ask for Amanda. I agree with the other reviewer, it's a little strange to write such a glowing review of a car rental service; therefore it should speak volumes to the level of customer service offered here. read more

I started renting from this budget location when I first moved to the Arlington area, and have not stopped since. I moved here at the end of April and started renting on the 23rd to be exact...its May 25th and I have yet to go a single day without one of their cars! They have great promotional deals and, although the 1-800 Customer Service representatives, along with the frustrating Budget App have given me more trouble than assistance - (they literally have no power to do a thing to help you, or their system is in constant updates so you're forced to wait to make your reservation at a later, more inconvenient time - it truly blows my mind!!) it's the Fashion City Budget Personnel, specifically Ms. ALLYSA and Mr. TOMMY! These two, and the amazing staff they train and manage are the only reason I keep coming back. Their level of personal service is way above par and that deserves recognition. The Budget/Avis Rental Car located in Pentagon's Fashion City at 1100 S Hayes St in Arlington, VA is the only way to go!! Trust me - there's no other reason I would be such a loyal renter than the staff at this location. read more

The staff here are rude and unprofessional! On top of that they rent out crappie cars! They once rented me a car where the seat belt wouldn't fasten, so I had to drive with one hand on the steering wheel and the other hand holding the seat belt together. The second time they rented me a car that literally smelled like pee! And they tried to masked the smell with febreeze! The very rude girl at the counter had the nerve to ask why I switched out the car! Well... hello! It smelled like pee! They are very rude in the way talk to customers. read more

Very nice staff working in parking area. Please note that there is no after hours key drop off.

Very sleazy "give us your email to get 30% off" tactic that doesn't actually get you 30% off. They don't show you a breakdown of the discount you get; they just write a note on the summary that they gave you one. I tried this from another computer and didn't give my email. I saw very similar prices. When I asked the chat person about it, he kept saying I got the discount, but I could clearly see I hadn't. They are just trying to get around data privacy laws with a scam that amounts to nothing at checkout. read more

I wasn't going to do a review, but I really have been upset about the entire situation. Long story short a couple of weekends ago I rented a car. (Economy) well the car that was ACTUALLY rented was an Hyundai OH BUT WAIT! NOT JUST ANY OLD HYUNDAI a used one and by used I mean you can tell it was more than likely an employee's car. The seats had nothing but stains on them. There was a horrible smell that wouldn't go away. I had to keep Febreze in the car. The upholstery was coming apart. If I would of known better I would have taken pictures. The car was dented. I'm sure they gave the car that was suppose to be rented out to the employee to whom the car belonged to. The car had some many dents. read more

Let's face it - one typically doesn't associate renting a car with having a pleasant experience. Well, Budget/Avis in the Pentagon City Mall completely changed this for me. Prior to this location opening, I would always shop around when I needed to rent a car. Since this location opened, I don't waste time doing that anymore. I know that I will always receive extremely reasonable pricing with amazing customer service/convenience at the Budget in the Pentagon City Mall. These guys are always extremely friendly and accommodating. I highly recommend them to anyone who is looking to rent a car in the DC/NoVa area. read more

I cannot say enough good things about Alicia and the team at the Pentagon City Avis/Budget rent-a-car!!! I did not even know this location was here in Arlington - I thought the only Avis/Budget was at Reagan National, and I am so glad that I randomly did a google search and found this location, which is conveniently located at Pentagon City Mall. My week was honestly going badly until I met Alicia. Through a series of admin issues that were not my fault, I was unable to rent a car with the Reagan airport location, and I needed a car desperately that would fit my dog and my budget. Alicia totally helped me out, explained the process and made it happen, and did it with an amazing positive attitude, and signed me up for an amazing program through Avis where you pay the same rate every time you rent. The whole team here provides incredible customer service, which is becoming more of a rarity in this world. I will only be renting from this location going forward!! Thank you again Avis/Budget at Pentagon City! read more