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    Hertz Rent A Car

    1.7 (338 reviews)
    Open 7:00 am - 2:30 AM (Next day)

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    Karyn M.

    The rental cars are a short shuttle ride from baggage claim. Under 10 minutes. Then cross the street and the car companies are in the building. This visit, finally, Hertz had our name on the electronic board. We have the presidential club (LOL) so you pick whatever vehicle you want in the section. We did not pick the Mustang but went with a small SUV (DC's horrible parking situation and confusing roads, remember?). The drive out of the garage was very easy. Likewise, the return was issue-free and we were at the terminal in no time. You done good this time, Hertz!

    Rentals car
    Mike D.

    Always been an easy and smooth interaction to pickup a car here with my gold hertz membership and reservation online.. it shuttle over 4 min, Then walk through to gold board . Show DL the pick a car from a specific row... easy Return also easy

    Reservation
    William B.

    Horrible. Booked car and after arriving told no cars!!!! How Is this possible with todays technology? Never again!!!!

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    Page 1 of 9

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    Review Highlights - Hertz Rent A Car

    When we were late for our flight the woman who inspected our car actually drove us to the terminal!

    Mentioned in 8 reviews

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    Avis - Very slow service

    Avis

    1.6(87 reviews)
    0.5 miCrystal City

    We went through Costco travel, so I did not see the poor reviews until after we rented our car…read more Avis also represents budget at this location. We found out the hard way that if you're flying into Reagan airport, you don't just hop on the car rental shuttles roaming around, you actually have to catch the Avis shuttle not the car rental shuttle, otherwise you'll be whisked off to the wrong location. Once we figured that problem out, we had a pretty easy check in and received our Buick crossover and were on our way. We had it for five days for $387. We probably drove it less than 100 miles during that time since we were staying downtown DC where most things are within walking distance. Returning the vehicle took less than five minutes and we were already on the shuttle back to the airport in no time. Just be sure to return your car with a full gas tank and look through those 30 pages of terms. Apparently not everybody here has had as good a story as our experience, but things went well for us. And just as an added note, if you plan on staying at a hotel in DC, it is best not to rent a car if you're staying at a hotel because parking could cost you at least $60 a day or More, not to mention the high cost of parking garages in the area. It's best to Uber or get a taxi to your hotel and spare yourself the expense. Informative photos included.

    Stay away!!!! Rented…read morea car for a week that was supposed to have toll transponder. Guess what, it didn't. And I found out too late as I was going into the toll. A week after I returned the car I received an email saying I would be charged $450 for excess garbage. I called the 1-800 number and was forwarded a photo of the car showing 3 water bottles, a plastic bag, and a couple of receipts/hotel parking placard. The person I spoke with agreed that it did not warrant an excess cleaning fees.

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    Avis
    Avis - Low battery

    Low battery

    Avis - So many cars, no staff..

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    So many cars, no staff..

    National Car Rental

    National Car Rental

    3.5(139 reviews)
    0.0 mi

    If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

    A shuttle at the arrivals curb will taxi you to the car rental area. It's walkable, but shuttle…read morecomes often enough you can wait. Car pickup was very easy. There was no queue at the desk, and my reservation was ready for me. Took the elevators up to the garage level, where I was able to choose from a few available cars. Be sure to take pics of the car, and the plate. Car drove smoothly, no issues. Return was also easy. Follow signs for the rental return, pull into the marked lane, and an employee will take the key from you. Now here, I need to emphasize that you should request a receipt. I'm sure many of us are used to things running smoothly and digitized, but get one. After about a week, I got an astronomical bill from National for a car and journey that wasn't even mine. The employee at the garage must have been napping and didn't enter the correct info or something. Luckily, I was prepared with all the relevant info. It was a fairly simple matter to resolve it, but I had to call a couple different numbers, and explain things on the phone, which is more hassle than I would have liked. Otherwise good experience.

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    National Car Rental
    National Car Rental - Traffic waiting to check out

    Traffic waiting to check out

    National Car Rental

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    Budget Car Rental

    Budget Car Rental

    1.3(174 reviews)
    0.0 mi

    Excellent customer service with the rental car return portion of this business. It was a rainy,…read moredangerous, and packed day of traveling and returning the Budget Rental SUV was smooth. The person who received the vehicle was courteous, calm in the storm, and seamless about checking the car in. He offered to get my luggage out of the car but I respectfully declined. The shuttle arrived in 5 mins just like the staff said and they even have a pop up tent and bench in the shuttle waiting area, which is very customer service friendly. The driver, I believe he was an older Ethiopian/Somalian man, was very customer service oriented and he put my bags on the rack inside the shuttle, during the bad rain. Very courteous. We will look to rent from Budget again with this great treatment and seamless process.

    I'll be reporting this place to the BBB. It's not worth saving some money. The people running this…read morelocation should be ashamed of themselves. They almost scammed us by adding charges to our reservation by around $300. We come to dc every two months or so and decided to go its budget just to save a few bucks. The girl with the light brown curly hair in a bun - she had glasses too. She first took the credit card and when we asked about the up charge, she literally stayed silent and when we asked the question again she told us "well I'll explain it to you if you'll let me." - girl after charging us the wrong price, you do not get to act like that. What if someone did that' to you? They wouldn't even tell us their names after. Why don't you explain WHY you are charging me more than what I agreed to, before you charging? In what world is that okay?? She basically told us we could not cancel the reservation which she upcharged us for again, without explaining before charging. Maybe she didn't know how to take the charges off because after RESISTING to help us correct our reservation, the upcharge was still on the bill. After some back and forth she took it off. She told us to wait another 10 minutes for the car. We asked her if we could sit and wait and she told us "no. you stand right there in front of me" like who do you think you are speaking to customers like that? They said they were short staffed but... don't take your short staffed excuses out on your customers. The male "manager" (clearly with no management experience) was aggressive with our group as soon as he came. He spoke over us - sure two people were talking at the same time but to speak to us like we are children was crazy work. He told us we could just go get another rental service after we told him this has been the worst experience we've had renting a car. I get it - no video should've been recorded which I understand, (they won't be posted anywhere) but to come at us with an aggressive attitude like that - I've never been to a business like this. He didn't want to come to any resolve or maybe he doesn't know how. They might be a training or something. After he basically told us we can take it or leave it I asked him if he wanted us to cancel our reservation and he said he was in the business to make money. Clearly with no integrity though. And to make matters worse they gave us a DIRTY unwashed car!! Incredible! Now we've been here for about 50 minutes waiting for a car we paid for and was overcharged for until we caught it. The gentleman who got our car washed was very helpful and kind. He even apologized for the terrible experience we had. You should be embarrassed of the business you run trying to scam people to upsell. Upselling without explaining and then giving us attitude about it is WILD. I have the operations managers contact information. I hope for a better response. Allowing your employees to speak to customers this way is insane to me. We should have checked reviews before deciding to use this location. And yes we checked the car thoroughly. I have a feeling they'll try to charge us for something that was already there. I'm in retail and have been shortstaffed for the past year - no exaggeration. I had a situation where a customer was upset and recorded one of my team members and yes I was upset too but I never made the customer feel like they did something wrong regardless and asked them politely to not post an offered a discount for the upset. I wouldn't let anyone leave with a bad taste in their mouths. Then I coached my team member. That's how service jobs work. I would be appalled if my team members acted this way. I'm in the business of keeping customers and getting positive reviews. That's what the job is when it comes to customer service. This location Avis and Budget - awful business practices upcharging customers unknowingly. This isn't the first time we've used Avis/budget and had a poor experience. It's not worth saving a few bucks. They know exactly what they are doing especially bc they're the only rental around off airport so we would've had to call an uber and spend another 2 hours to get another car and we didn't have the time. They know it's highly inconvenient for us so they can treat us however they want knowing they'll get our business either way.

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    Budget Car Rental
    Budget Car Rental
    Budget Car Rental

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(218 reviews)
    0.0 mi

    I would like to take a moment to recognize and sincerely thank Ms. Tonya (ID #E14DJZ) from the…read moreUncovered Unit at Enterprise. Today, I was transferred at least 12 times while trying to get assistance. Unfortunately, out of the first 11 representatives I spoke with, many were unhelpful and lacked the level of customer service I desperately needed. By the time I reached Ms. Tonya, I was frustrated and exhausted. However, Ms. Tonya completely changed my experience. She went above and beyond to make sure my issue was resolved. She took the time to listen, showed genuine compassion, and worked diligently to get me the confirmation I needed and ensure that I was removed from the list. She did not rush me off the phone or treat me like just another caller. Instead, she treated me with kindness, professionalism, and respect. In a world where excellent customer service can sometimes be hard to find, Ms. Tonya truly stands out. Her dedication, patience, and willingness to help are a reflection of the highest standard of service. Because of her, what started as a very frustrating experience ended with relief and gratitude. Ms. Tonya, thank you from the bottom of my heart. I am incredibly grateful for everything you did for me today. I pray that God continues to bless you, your family, and your career. You are beyond amazing, and Enterprise is fortunate to have someone like you representing their company. Please make sure this recognition reaches the appropriate leadership team because exceptional employees like Ms. Tonya deserve to be celebrated. With sincere appreciation, Ashley

    We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National…read moreAirport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.2(143 reviews)
    0.0 mi

    We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

    I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald…read moreReagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Advantage Rent A Car - Bald Tires

    Advantage Rent A Car

    1.7(157 reviews)
    0.5 miCrystal City

    Didn't say off airport. Said your car would be waiting in zone 2. Was told there is no zone 2. Now…read moreover 45 people are standing in line to talk to the 1 worker. Said this is just how it is. Go anywhere else but this place. What an absolute joke and an enormous waste of everyone's time

    A. according to the rental person there was only one driver - had to wait for off-shuttle for more…read morethan an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar Rangaswamy ("Sri") sridhar.rangaswamy@gmail.com A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar R ("Sri")

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    Advantage Rent A Car - Bald Tires

    Bald Tires

    Advantage Rent A Car
    Advantage Rent A Car - What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

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    What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

    Hertz Rent A Car - carrental - Updated June 2026

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