I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald Reagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend. read more

We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James with our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James! read more

tried to do a swap here last weekend, after talking to someone on the toll free line! they said they had minivans there but after going through rental car terminal there were none, and what they had was reserved so 3 stars for letting me out but had to go to washington dulles where the service and availability were much better than here and philadelphia read more

They always make sure to provide me w the car i reserved. The shuttle for Alamo is awesome. They help with my heavy luggage and run frequently. I only use this company. I fly to Raleigh frequently and that's where I have the best experience. read more

What an absolutely terrible experience! I would give them zero stars but that is not an option. I was on a business trip and needed a car that seated 7. So, I rented a Dodge Durango. When I went to pick it up it smelled so strongly of weed inside that it made your eyes water. When I said something, their response was "well, the car is clean." In what world would you ever think that this is acceptable? I asked but they had no other cars that would meet my needs. I even looked at other Alamo locations but there were no available. I called to complain and was told that I would have to deal with the Alamo location where I got the car from. You cannot call directly to the desk at the airport. When I said something to them when I turned the car in I was told that a manager would call me. It has been a week and no call. I wouldn't give Alamo a car much less ever rent one from them again! read more

Zero stars if I could. Experiencing really terrible customer service from Alamo, Alamo-TollPass, and Alamo-TollWay customer care over $220 in tolls associated with a broken HOV toll transponder. EZ-Pass VA has offered to refund the tolls on my behalf but Alamo refuses. read more

We rented from the DCA/Ronald Reagan Airport location from May 21 through 27 for a recent family visit. The service was great (we needed a little help to find our rental unit, and got it in timely fashion) and the car was exactly as described online. The rate was competitive and the experience was entirely positive, ending in a fast check-in and a speedy walk to the shuttle bus, bound for Terminal 1. I'd recommend renting from this company. --Ed-- read more

Customer service: 5 Professionalism: 5 Affordability: 5 Availability: 5 We flew into the DCA airport last weekend,  and we had reservations with Alamo rental cars for a few days. The reservation process was very easy and seamless. Their availability and rates were very affordable. Upon arriving into the airport,  it was easy to navigate to the rental cars center. When we checked in to get our vehicle, the Alamo rental car staff was very friendly and helpful. We was able to get our vehicle very quick, and out on our road trip. read more

Alamo never disappoints. Picked up my car at the airport. The ease of pick up and drop off and the great value for the car is incomparable.

Don't leave without checking what they are charging you. I returned my car with a full tank (filled up right before returning), but was charged for 2 gallons because the clerk said he would email me a receipt. Has never happened to me anywhere else. There are a bunch of rental car agencies at DCA, use a more honest one. Edit: they refunded me after these reviews and after complaining so increasing my review from 1 to 3 stars. read more

Had a confirmed reservation for an Alamo car rental in Merida, Mexico but when we arrived no cars were available. Seems pretty scammy to allow a reservation to be made when there will not be any cars available. It is hard to believe the company does not know they will not have cars available, seems like pretty simple math to keep track of cars out and cars in and the reservations they have on their books. Next time I will be booking with a more reputable company. read more

The manager Shannon is amazing! I accidentally left my small bag with medication in a car that I didn't end up taking . I realized this 2 hours after leaving the rental facility. When I came back Shannon was able to use the cameras to determine who drove off with the car. She contact them and put me in touch. I was able to get my small bag with my medicine thanks to Shannon!! read more

The actual rental that we had was fine despite the check oil and air pressure light coming on midway through our week long rental. I am disappointed with the lack of response after reaching out regarding a forgotten item we left in the car. We completed the lost item form online and called on numerous occasions only to get the prompt to leave a voicemail. We left a few voicemails and have yet to receive a call back regarding our items. It is concerning considering the fact that get rid of items after 30 days. There is no follow up and why bother with the report when nobody will answer the phones or answer messages. Really unprofessional in my opinion read more

Everything went fine during my trip with the rental, except a month later I'm now receiving a letter saying I was giving a citation during the rental period, and as such Alamo has paid this on my behalf and assessed an additional fee, total of $125). The letter is vague and indicates I committed a "moving" violation with the invoice number but there is still no credibility to this letter. In searching DC dmv, there are major and minor moving violations, so which one did I supposedly commit? Alamos letter does not provide me with any proof of a citation issued from the DC dmv, but of course they have charged my card since it was on file. I've filed an appeal and have yet to hear back from anyone at Alamo. I deserve to see the original citation and what was paid to DC Dmv, next steps will be filing a formal BBB complaint on Alamo if not resolved. Anyone can write a letter like this and I have no proof they didn't intentionally wait to "pay" the ticket so as to charge me more in the end, and also by paying it they've forfeited my right to contest the citation. Be cognizant of this process If you rent from Alamo. read more

I rent cars about half a dozen times a year all over the country and abroad. Most places are OK, regardless of brand or location. I've rented from the Alamo at DCA twice now. Let me just save you the time--the customer service is garbage. They never have the car I booked. The first time they handed me a busted infant car seat (which I had rented) and it took about 30 minutes to install it. They won't help install their own car seats. They sat there and watched us struggle. Second time, the ladies working the booth in the garage kept me waiting for about 30 minutes with a 10 month old that had been on an all day flight. This was clearly out of spite because I was pressing ever so slightly to get the car I booked, which was parked right in front of me. I overheard one saying "what's the problem with that lady...?" I was just standing there, with my luggage and my infant, not complaining, just waiting politely. They told me I couldn't have the car I booked because it was reserved by someone else. Since I booked through Costco Travel vs direct with Alamo they were claiming my reservation essentially didn't count. I got charged over $350 for three day weekend in a little tiny Audi that smelled like cigar smoke. I had booked a Tahoe for that price. No one bothered to adjust my reservation to the less expensive car. I'm still dealing with Alamo to adjust the rate. Skip this car rental location. I'm telling you, out of literally dozens of places all of the world where I've rented cars, this one stands out as one of the worst. read more

I just landed at BDL airport and now I am waiting in an Enterprise rental line to rent an Alamo car. I guess Alamo doesn't have any employees or care about customer service. Next rental will be with Enterprise. At least they have people available to serve you. read more

It took Alamo over 24 hours to get our car out of the mud. They didn't give us a replacement vehicle to use during this time, and they doubled charged us for the insurance. read more

Rental experience was OK, even though I didn't get a car as good as the one I had booked. Even worse, given all the extra fees associated with rental cars, the service fee for tolls was over the top. It's outrageous to charge $4.95 for the privilege of paying a $9.40 toll. read more

The people working here have integrity as there standard. Also, great communicators and overall a good experience with my rental.

Super Friendly Service, Good Price On The Rental I actually commented to the guy about his amazing customer service. Everyone at Alamo really went above and beyond to make us happy. I was a bit disappointed that my luxury SUV wasn't available, but the Cadillac car worked out fine as well and the air conditioned seats were a nice touch... All in all a good experience. read more

E-Z RENTALS If only every car rental experience was as pleasant (and painless!) as this one. I needed a 48hr loaner to get my butt up from D.C. to the Sox @ Orioles game in Baltimore, along with a sidetrip to Six Flags America in Largo, MD. I considered Enterprise, Hertz, and National, but ultimately settled on these guys. I figured the airport location would have the biggest selection of cars, and I was right. Upon arriving, a gentleman from Alamo greeted me and pointed me in the right direction. He was REALLY nice (I wish I remembered his name, darn it!) and turned what could've been a stressful endeavor into a virtually stress-free one. I was able to check in on the lower level at a self-help kiosk, which bypassed a HUGE line that was easily half an hour long. Returning upstairs to the rental lot, I flashed my printed rental agreement and was shown my options. I chose a modest Chevy Cruze that treated me very well through the hectic streets of D.C. Dropping off the vehicle was just as effortless and the Alamo staff kindly guided me towards the hotel shuttle pickup spot. Daily rates were reasonable and with such outstanding customer service I would not hesitate for a moment to rent from Alamo in the future. Thanks guys! read more

I'm was given the wrong information, and now the I'm picking up the car thy want $100 More from the original quote, Bottom line I was giving the wrong information and miss lead on what I am getting with my reservation. I recommend to be very thorough with setting up reservations here wouldn't want you to be misled read more

Alamo is the WORST rental car company, by a long measure, I have ever experienced. There was a sign to "Stop Here", on returning the car. but no one in the office there, no lights on, nothing. We waited for a minute or two. A guy with a thick accent emerges from a van parked off to the side, behind us. He starts yelling "Leave the keys in the car and get out!". It was more like arriving at some 3rd-world terrorist camp than returning a rental car. Any rational person would begin to wonder of this actually did the Alamo agent in and was stealing cars. I asked his name. He started making more demands,. I think (we could not understand his thick accent), in demanding tones. It sounded like he said, "Don't talk to me, just get out". I told him I was going to report him to his boss and started to take his picture. He demanded "Don't you take my picture" and hurried away. I did anyway. No receipt, no nothing. It wasn't just us who got that treatment, but the people behind us too (they came up bebind us while we were waiting, trying to figure out what to do). I asked how to get to the terminal. He pointed the direction BUT then he said "Have a nice day". I guess he felt that made up for everything else. NO! Never, never, never rent or return a cat from Alamo's DCA terminal! I wanted to just add that I had to walk past the Enterprise agent on the way to the elevator to the terminal. He came out of a well-lit office and his customer got the customary "Good morning. Welcome to Enterprise". read more

Alamo Rent A Car - Alamo employee threatening us and demanded I don:t take his picture. - Car Rental Near Me - Arlington, Virginia

I reserved a Premium Pick-up truck today @ 1:30pm (DCA) to pick up my son from college tomorrow. I rented a similar model in Aug. 2021, so I called a head for the deposit amount. Back in August it was $200.I was told the deposit would be $300. . That was fine, I figured it would increase and I only use a credit card in public places that has a max of $500 available at any time. I arrived to pick up the rental, they ran my card and I was told it was declined. I asked them to run it again, declined again. Then I said "wait a minute, how much are you trying to hold as a deposit". Agent told me $400. I told him that I was informed on their information line that the deposit hold would be $300.00. Agent informed me the deposit has been $400 for the past 2 years. I politely informed him that this could not be true because I rented a similar vehicle in Aug. 2021 w/ the exact same credit card for the exact amount of days and if what you're saying is true, "my credit card would've been declined just like it has been declined today". I did not debate w/ the agent, did not get upset w/ the agent they're allowed to hold whatever deposit they feel they need to hold. My only issue was the misinformation. Be consistent w/ whatever deposit you decide to hold & inform your potential customers accordingly. Luckily, I was able to simply walk over to AVIS / Budget and rent the same vehicle for $10 a day less and a $200 deposit. If no cars were available, I would've been stuck. So thank you Alamo for saving me $20 :-), and thank you AVIS / Budget for having cars available. read more

Truly disappointed with this experience. Nusubie (I believe that was the workers name) would not accept an American Express Credit card after explaining to him that it was a valid working credit card with more than enough credit line to cover the cost of the rental and plus all because it had a logo of a store!! The disappointment was that he wouldn't even bother trying the card he just straight up declined saying it would not work! I would not be complaining about the customer service had he attempted to run the card & it didn't work but the effort this guy put in to say no was more than what it would have taken to just try. HOW DO YOU DENY AN AMERICAN EXPRESS CARD? Super frustrating....thank god Hertz on the other side was more understanding and accommodating than this employee was at Alamo. Avoid late reservations maybe if another employee had been there to help things could have been different! read more

I just want to acknowledge Mr. Derrick Hill, at the Alamo Washington DC Airport. He not only demonstrated exceptional customer service, but he also went the extra mile to assist. And all of following a bad experience with one if their other employees. If Alamo can continue to have excellent employees as Mr. Hill, they will soar. Many thanks, The Austind read more

I had a 3 day car rental with Alamo. Everything went smoothly and efficiently. Emanuel, who greeted and assisted us at the car selection point in Garage A, was especially helpful and courteous. The only thing that could be improved would be better signage as you enter garage to show that customers need to go to first level Alamo counter to check in before proceeding to 3rd level to select car. I usually use another rental company but will consider Alamo in the future based on this experience (but I wish Alamo didn't charge additional fee for spouse to drive, Enterprise doesn't charge and therefore often gets my business). read more

They gave me a quote , and I ended up paying 150 more , be careful !!! And I didn't get any receipt or bill of the charges .

I usually dont rate car rental agencies, but my recent trip had me appreciated them. I got price dropped in the last 2 weeks to like about 50% of before, for summer travel, which I understand that summer in the DC area is just crazily packed with tourists. And on top of that I get $20 off for my rental. So my 6 day rental with unlimited mileage turned out to be less than $25 a day after tax and charges. And no hassle, that is the second main thing I look for in renting a car. I drove in D.C. and to and back from NYC, was dead scared that I would pick up a fine or missed a toll (effing $100+ toll from DC to NYC). I was relieved that Alamo did not add to that, it is not like they've done something extra but at least I am happy about the rental part while being hacked to death by tolls, parking, and traffic. The return part wasnt so pleasant, the staff walked to us, then got away when we said we were not ready to check out because we need to unload our luggage, and did not even come back for the inspection, we just left the car as it is and key in the car, and left. Luckily there was no extra charges for anything. Alamo has recently become my choice, unless price is significantly different, used to be Avis but they just got so much more expensive. read more

Took advantage of check-in and skip the counter and it was great! There was still an attendant available. Car was accurate to description and brand new. Definitely rent again! read more

Terrible customer experience from top down. Had an issue with a different card that made the reservation, their customers counter was extremely dismissive and unwilling to help. Spoke to the manager and he was also apathetic and callously passed me off to another unhelpful and even ruder employee to get to the next customer. It's a number game for them; they couldn't care less about individual customer experience as long as the majority who don't have any problem is satisfied. Just cross your fingers you don't have issues because their service personnel is as unhelpful as they get. Not that they care, but they just lost this household as customers for good. Here's an idea Alamo, if you dont care about assisting customer with specific issues, maybe you should just replace your people with kiosks it's a lot more cost saving and your customers don't catch attitude from machines. read more

Made an online reservation a week ago. I arrived to pick up my car and they told me because I didn't have a land address (I'm in the NAVY), I had to wait 20 to 30 min for a manager. I went upstairs to inquire about the manager's whereabouts he was at the airport. While the other manager was gone for the day. The associate Jimmy became more and more hostile to me as I waited. Asking me why I didn't have an alternate form of payment. Mark (the manager) had to contact another manager via phone because he didn't know how to override my reservation(???) This was a super hectic and inconvient experience. I won't rent from Alamo again. read more

I had multiple issues with a rental that I made on September 19, 2020. First, when leaving the garage, a customer representative took my license and forgot to give it back to me. I did not notice until later in the day. The employee did not place the ID in a safe place and it was lost. Customer service was evasive about the issue and I was not offered a refund of any kind. Second, the car that they gave me had a broken seat belt. The lap band was tangled in a way that disabled the locking mechanism, presenting a serious safety hazard. Upon realizing the issue, I called Alamo roadside assistance and they told me that they couldn't do anything about it. Overall, my experience here was horrible. The customer service is atrocious and there is a severe lack of attention to detail. They essentially stole and lost my license, gave me an unsafe car, and didn't do anything to rectify the situation. read more

I am updating my review. I had an issue before. But now I will say I am a fan of Alamo rental car. The company is great company. I like this company. Old issue: Full up the rented car gas before you take it back to them. My tank was half way full, and they wanted me to pay for gas as it is empty. read more

If I could give negative stars I would. I was told I could use my $500 gift card for payment when I returned the car. The manager, and I use that term loosely, Chris Piotrowski, was very rude and once I lost my temper at his attitude he slammed the window in my face. He then proceeded to open his little door and insult me and my daughter as we were walking away. When I went back for my receipt he threw it out of the door and slammed the door. When I asked for his name, he repeatedly kept saying "I can't hear you" with a big smile on his face. Luckily another employee at another rental place knew his name and passed it on to me. Absolutely insane.... Corporate needs to do something about this jerk!!! read more

Leaking gas tank...how about zero stars? Consumers beware: the car rented to me had a leaking gas tank that Alamo had previously badly patched. When gas started gushing out of my rental car, the Fire Department had to be called. They were appalled that we had been driving it unknowingly. Not only was our safety was seriously compromised, but while dealing with this situation I missed out on numerous activities that were part of a professional conference I had spent much money to attend. I was told on the phone with the roadside service person that I would not be reimbursed for the full tank of gas that I had just put in. Even as he could hear the Fire Department's sirens approaching. The replacement car had a leaky tire that we had to constantly monitor and find places to put air in, all while in a remote location in the mountains. When I pointed this out to the manager upon returning the vehicle, he waved it off. No big deal. For our troubles and the endangerment to our safety, I asked to have the rental amount refunded. Alamo has refused. I can see they value profits over human lives. read more

Whatever you do, AVOID this Alamo branch, if not, all of the Alamos in the DC area. Read these reviews as well: http://www.tripadvisor.com/ShowTopic-g28941-i100-k4552687-Beware_BWI_Alamo_Rent_A_Car_DAMAGE_Scam-Maryland.html http://www.dcurbanmom.com/jforum/posts/list/296868.page I have rented for years without ANY problems with companies such as Enterprise (which Alamo happens to now be under, ironically) and Avis, to name a couple. I have never had any problems with my rentals and their post-inspections.... until I used this company at this branch. I purchased a deal off of Hotwire, thinking "what a great deal Alamo has." I was even "upgraded" from a Dodge minivan to a Chrysler. I thought, "Wow, this company is great." That afternoon, I took some friends out to MD in this van, had a great evening, and returned the van back to DCA via the afterhours drop-off (a little past midnight). No damages done to the van whatsoever and I have witnesses. I dropped the keys AND rental agreement in their mailbox-looking thing, double checked the van for anything out of the ordinary, and off I went home to sleep. Then, I get a voicemail in the morning claiming they found scratches on the vehicle. Of course, I am surprised, upset, and VERY suspicious. I have never gotten into an accident in my life and my driving record is clean. I denied the damages, of course, and yet they insisted they needed to write up a claim. They told me that they will look at video surveillance footage to see who caused the damages. Later that month, I receive an invoice of $1000 and an estimate with non-timestamped pictures of the alleged van with scratches. $1000 for scratches!! On top of that, there were two very important discrepancies in their claim; the year and VIN number of the vehicle on their claim invoice didn't match the vehicle information on the repair shop estimate bill. What a scam! And, yet, the Risk Supervisor and Branch Manager both insisted that they were still pursuing this claim. Let's just say that 1/2 a year later, I'm still fighting their bogus claim. They haven't explained why the VIN numbers didn't match, yet their response to my complaint to the Office of Attorney General claimed they explained it to me. LIARS! In addition, after multiple requests, they wouldn't show me any video footage, any timestamped photos, or any documents of the vehicle's inspections before and after my rental. As suggested by many online reviews regarding other bogus car rental claims from the same company, I've contacted the Office of Attorney General and the Better Business Bureau. Alamo has been uncooperative, unreliable, and, quite frankly, untrustworthy. Learn from my mistake and the mistake of many others. This company, among many other companies, will take advantage of you if you're not careful. Avoid this company at all cost. For an illustration of this scam and of my experience, check out my infograph, which has been shared on Reddit, Twitter, Facebook, Google Plus, etc. http://imgur.com/a/2QeHF read more

I travel to Washington a lot, and Alamo has become my go-to rental car place at DCA, IAD, and BWI. I'll gladly pay a few extra bucks to use their convenient online or kiosk check-in. I loathe the few times when the others are significantly cheaper, and I usually end up regretting the decision to book away from Alamo as I'm endlessly waiting for an agent at another counter (or using that creepy video phone thing Hertz does), while literally dozens of Alamo customers breeze through the kiosk. I've always found the staff at this location to be friendly and helpful, but to be honest, that's just the guy who directs you to a car, because I never have to interact with anyone at the counter. Finally a tip: You can easily take an under 5-minute walk to and from the rental car garage, rather than waiting for the bus. If it's nice out, there's a quick covered walkway leading to the Metro entrance near Terminal B. If it's cold (or you're coming from Terminal A center or south) the tunnel is just the ticket. Get some exercise, beat the crowd, and breeze through even faster. read more

Rude African manager does NOT FOLLOW POLICY! Per Alamo policy, you can only use your debit card to rent vehicle if you have proof of inbound and outbound flight to the same airport corresponding with your rental car. However, the manager refused to follow policy. Showed proof of flight, but refused to rent to me. Wasted an hour of my time at 10pM at night! Never rent with them! Go enterprise read more

I regularly rent cars for weekend travel, and I've tried almost all of the rental car companies at DCA. Alamo has become my rental car company of choice because of the perks and customer service. You can easily check in online, and skip the line. This has literally saved me hours in the basement of the DCA parking lot. The cars have generally been clean and well maintained. Most of the time I've been able to pick the car of my choice, or at least get a very similar model. Staff are always very helpful. And props for the great customer service. One time I was accidentally overcharged when returning the car, and the manager on duty quickly corrected the issue, and actually gave me a refund for the extra day I had pre-paid. read more