Didn't say off airport. Said your car would be waiting in zone 2. Was told there is no zone 2. Now over 45 people are standing in line to talk to the 1 worker. Said this is just how it is. Go anywhere else but this place. What an absolute joke and an enormous waste of everyone's time read more

A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar Rangaswamy ("Sri") sridhar.rangaswamy@gmail.com A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar R ("Sri") read more

If you value your time, use a different rental car service. This company is located "off site" meaning you have to wait for a shuttle to take you from the airport to the car rental - and good luck finding the shuttle. There is no number posted anywhere at the airport or online to call the shuttle service once you arrive and no estimated wait time either. read more

This is the worst car rental service. DO NOT TAKE IT NO MATTER HOW CHEAP IT IS. Their shuttles don't come to pick you up, there cost service doesn't pick up calls, and somehow you managed to reach the centre, they have the most incompetent ppl sitting. We lost 2 hours of time thanks to them. Should be called 'dis-Advantage'. Location - Ronald Reagan airport, DC read more

Do not use their services!!!! There is an old saying, "If it​ sounds too good to be true, it is!" SWINDLERS AND CHEATS! USING BAIT AND SWITCH TACTICS! Helpful suggestion: Know what you are signing at Advantage Rent A Car, and the dollar amount they are going to hold you accountable to pay -- BEFORE YOU SIGN THEIR CONTRACT. Condition: Their counter is high, their device to sign your name is hard to read, (because it's old.) And when they say, "Do you agree with terms? Ask, what is the dollar you are charging me, (because it won't say it or show it.) From the internet services of Travelocity, I was quoted low prices: $254.56 (which was supposed to include $17.00 daily rate, GPS system, sales taxes and fees, $203.04 & 51.52 taxes. (I printed price summary from Travelocity, Advantage Rent A Car. ) Below I listed ALL THE TAXES I WAS CHARGED, far exceeded $51.52. COMPLETE FALSE ADVERTISING! And Travelocity could do nothing to help me after the fact, nor help me get some of the money back. What went well: When I arrived in Washington, D.C. I was picked up by their shuttle right on time. In fact, we were the only ones they picked up. When we arrived at Advantage Rent a Car, there were no other patrons. What was bad: The picture I selected online was a brand new, white Toyota RAV4, (midsize SUV). The car they offered to me (midsize SUV) was filthy; not washed. It was banged up with dents and scratches! I literally could not see out of the windows. The carpets needed to be vacuumed. The SUV that I was given had been USED! and often! This was actually a safety concern because it was raining, and I couldn't see out the windows well. The young Middle Eastern woman was difficult to understand. Every time she spoke there seemed to be an additional charge added to my bill. (Yet she never told me the actual price). I felt bad for her because she ended up being the bearer of bad news! She had to offer all these other features that we needed before leaving with the rental car, such as the EZ Toll charges. As I looked around their lot, I noticed it seemed to be a family operation...a very low budget family operation. My thoughts: I'm going to get ripped off. Tahsina C. Advantage's representative insisted that I get collision damage, even though I told her I had full coverage; stating my coverage wasn't good enough for Washington D.C. It was better for me to use their auto coverage in Washington D.C. $125.96 for five days additional cost. The GPS now was going to cost me $87.96. When I had the original quote it was included in the $254.56, but at their site, it was not included. This is really unfair to do their customers. What happened to Travelocity's PRICE GUARENTEE? It doesn't exist. This scam is called in business: FALSE ADVERTISING - BATE AND SWITCH! Travelers are very vulnerable to unfair practices. Where are they supposed to go? Travelers are shuttled in (under an overpass), from the airport. If you don't agree with their new terms and costs, what are you supposed to do about it? Next charge, the EZ toll, $59.96. Again, this feature was not included on their internet quote, nor was the actual price given to me at their counter. She insisted, "you have to get this because of the toll roads." I dropped the Advantage Rent a Car off, (they had already charged my​ credit card), a​ total of $639.28. (3x's the quoted amount on the internet.) Rate Charge $203.04 (divided by 5 days = 40.60, not 17.00 as quoted.) E-Z Toll fee $59.96 (Again this fee was never mentioned on the internet.) Fees: Collision Damage Waiver SUV $$125.96 GPS Mobile Technology $ $87.96 Concession Fee (?) $ $58.52 Washington D.C. Sales Tax $ $43.25 Vechicle License fee (?) $5.24 Rental Surcharge (?) $10.81 Total: $639.28 They literally sat there and put in their own numbers, and there was nothing I could do about it - I was vulnerable​ and they knew it. DO NOT USE THEIR SERVICES, THEY ARE CHEATS WHO ABSOLUTELY TAKE "ADVANTAGE" OF THEIR WEARY CUSTOMERS TRYING TO CATCH THEIR FLIGHTS! Use Hertz, Enterprise, Avis, or Budget rentals. Go with the ones that have a long history of car rental. Read the Yelp Reviews first! In the end, they all charge the same amount. Ask about additional fees BEFORE YOU SIGN THEIR CONTRACT. Don't let them push you out the door, before reading the bill. They are using your exhaustion and the feeling of being rushed to their benefit to rob and cheat you. I contacted Travelocity - they could not help. I contacted Advantage once I was home. They stood by their charges. They said, "We will take off 107.50, a total of $531.78." As if that was good enough?! That's not good enough: If you quote: $254.56, that's what I should have been charged. That would have been fair business practices​. I told Advantage Rent A Car, I'm going to call BBB to tell them. read more

Had a terrible time finding another rental car conpany at 1 Aviation way (literally a construction site no clue why the company didnt update its address on expedia). Spent $60 in an uber trying to find the place and finally gave up. Walked into Advantage in a terrible mood and Ibraham took care of me and went out of his way to make me feel better even though none of this was because of him or Advantage. Will definitely rent here when in DCA read more

Customer service at desk is crappy. The agents are lazy, slow and have zero value for customers time even in busiest hours. They are slower than sloths working at a post office. Shuttle service is confusing and very slow at best. Last time it took 1.5hrs to get from DCA terminal C to their car rental location. This was at 9pm and there was no traffic. They do not mention anywhere this is an OFF-AIRPOT location and requires 2 shuttles. Customer service is non-existent and there is phone number for this location if you need to reach them. Additionally they have gone to full diesel car fleet which is noisy and crappy. Vehicles are old and sub-average.. sometimes barely functioning. Also the closest gas station does not pump diesel fuel. This is dis-Advantage. Avoid. read more

Free downgrade the rental... This location is off the airport on route 1, next to McDonald. The place looks poorly maintain. Reserved two standard SUV, a few weeks ago. when I arrived the parking lot were empty (less than 20 cars, no minivan, nor full-size SUV.) Advantage's rep said 'its long weekend.' [pick up: 9am Sun 2/18/17 President day weekend] Only one standard SUV available (2 of 3 Santa Fe having trouble with permit, not available for rent) The 2nd rental expected return 5 hours later, Advantage rep offer to downgrade to smaller SUV. I got stranded nothing else they can do but take smaller Mitsubishi outlander (which park next to permit issued Santa Fe) Luckily this is airport location.. Otherwise my trip would have been screw up by Advantage. Better rent else where Fun fact: shuttle driver washed the car without vacuum while u wait. read more

Advantage Rent A Car - Hole in the driver seat - Car Rental Near Me - Arlington, Virginia

See all

Be careful, Don't rent from here at this location ! They don't respect their customers , I lost my time to find their shuttle . The driver asked me to tip him in order for him to take me directly to the airport !! Try to book your car with a company like alamo , dollar etc they have different location which is easy to reach when you arrive at DCA and cheaper prices . read more

Issue 1 - TWO shuttles There is a reason that they are cheapest car rental in the area. You need to take 2 shuttles to get to this location from DCA airport. Shuttle 1 from Terminal to Rental car building (where every other company is located). Shuttle 2 from Rental car building to Advantage location. Add 30-40 min to your arrival/departure time if you rent from this company/location. Issue 2 - Long lines There was only one agent serving all the customers. Luckily, I was 3rd in line and even then it took more than 20mins for the agent to help me. I was glad that I was not the last person in line of 7 people! Issue 3 - Confused agent No intermediate car was available. The agent offered an economy ($6 discount) or a mini-van (same price). During our discussion, an intd car pulled up in the lot. The agent gave me 2 options - ~20 min wait for intd car clean up, or take the economy car, without a discount! I was surprised at the obnoxious nature from the agent. Changing her word for $6!! Issue 4 - OLD Car Hyundai Accent; more than 42k miles; NO Acceleration/power; NO Features Never renting from DCA Advantage again! read more

A) I rented here about 2-3 times per year because it was cheaper for road trips. B) They are cheaper because the cars are older, they don't clean or maintain them as well, and many have issues. C) I still chose them because they are local and cheap. However, D) They have started changing bogus fees to increase their margin. I will never rent from them again because they are no longer the cheapest! BEWARE THE FRAUDULENT CHARGES!!!! You will receive an older, dirtier, worse vehicle AND PAY MORE FOR IT! I strongly recommend locals go to Dulles and business travelers pay a little more up front to get a reputable vehicle from a reputable company. They are also rude and unresponsive. read more

They always have cars for me when I need one. The cars are on the new side and clean. The counter service is quick and professional. I appreciate the shuttle to the location from DCA. On the negative side, they do try to up-sale services, to which I say no every time and they don't push it. I will continue to rent from this location because I love the prices. And, I can always count on getting a great deal on a car. What I don't like about Advantage in general is how long it takes to be refunded the $200 deposit. On average it's taken like 3 or 4 days to get my money back. Other rental car services either don't charge deposits or are very quick about returning your money. Advantage might look at what their competitors are doing to get insight into how they can process the refunds quicker. read more

Worst company so many hided charges Charged 9.99 a gallon of gas never gave us the price Stay away far far away read more

Horrible!! The shuttle didn't come as promised every 15 minutes and the two times I spoke with separate customer service agents they both advised me incorrectly as to where the actual shuttle picks up. Update your information so that your staff gives correct help instructions! Avoid this place unless you want to take two separate shuttles to pick up a rental when you can use any other company and pick up your car at the actual airport. Once I finally arrived at he advantage desk, the two guys working the counter were less than mediocre and had poor customer service skills. They mumbled everything and were so slow. Super frustrating experience after a cross country flight at 1130pm. read more

I usually come to Yelp to read reviews, but I very rarely leave one. I feel compelled to leave one today because of all of the negative reviews that this car rental place has received. I went in expecting the worst and received good service, a decent car and efficient, quick check in and check out. I only gave four stars because the car was not clean. It could use a good detailing and even then it may be time to retire this one out of the rental fleet. Everything worked fine, but its age is showing. When renting a car, you want a clean, reliable, good looking car. The only other thing is the $200 hold on your credit card. I went in knowing about the hold because I read a bunch of reviews, but I was still taken a back by the amount. I just returned the car, so we'll see how long it takes to release the funds. Stay tuned for an update. read more

Absolutely Terrible. In no hurry and they are at an airport rental car business. Terrible customer service. Will not be back.

Please do not use this insurance company. I have travelers insurance through work and the attendant, Kirk, asked physical proof of insurance. I called my insurance and they noted that company only do this to make it as difficult for you as possible to rent the car so you have to buy their insurance which tripled the price of the car. IT"S A SCAM. And the agent wouldn't allow me wireless access so I could pull up the details on my computer and made me go, as a young woman with my computer and luggage, to a unsafe McDonalds to get their free wifi at 11pm. Kirk had the worst customer service skills and was demeaning and condescending. It was absolutely disgraceful and terrible. This is the great purpose of yelp, to help you avoid this terrible situations. DO NOT RENT FROM HERE! read more

This was definitely the worst experience I've ever had at a car rental company. Beware local renters! There's a nonsensical requirement that you come fully furnished with your own liability insurance and SURPRISE! The insurance sold to you through whatever booking platform you found this terrible company through doesn't qualify! And SURPRISE! Advantage doesn't even sell you this insurance. So you have to cancel your reservation with no refund. And before Advantage can reply saying that their policies are available on their website: I'm a lawyer and know how to read--the problem is that it was not stated in a more conspicuous fashion. Something as important as this needs to be MORE PROMINENT. If this is happening to people over and over (as I see in the reviews below), then maybe it's not people's fault but the company's. Calvin, the manager, and the woman behind the counter were both unhelpful. There were other local renters with this exact same problem. Maybe if this is happening over and over, you think they'd tell potential renters up front, more clearly than in the small print. But hmm maybe they don't tell potential local renters more clearly because they get money this way. Total racket. Terrible. Also, the location is not at the airport. You have to take a shuttle to get there. All the other car companies are located at the airport and you can walk there from the terminals. read more

This place is a joke. I should have listened to the reviews on here. They told me when I opted for the pre-pay gas option, that I would pay $2.67 a gallon on fuel. They didn't tell me I was prepaying for a full tank of gas, regardless of how full the tank was when I brought it back. Under the impression that I was only paying for used gas, I filled the tank 1/4 mile down the street from their location when I returned it, and was still charged for a full tank of gas. After I explained this to their dispute department, they didn't care. I got tossed around from person to person. I called several times and asked to talk to a supervisor and there was never one available. This company is a complete joke and you should never use them. read more

I certainly wish I had read the reviews for this place before making my reservations my experience echos most of everyone's else's but I'll leave my review anyway. They don't disclose ANY of the details after you've booked and received confirmation and you can tell that they rely on this to make extra money because the rep had a rehearsed speech ready and immediately showed me a highlighted paper as if this is an everyday-all day occurrence. If you have an option for another company do PLEASE go with it, even if it's more expensive, you'll still eventually pay less. This is the first company that actually wanted physical proof of insurance and you can't turn down theirs unless you have it. The rep automatically gave me the most expensive package and didn't let me know that there was a cheaper option until I asked. I also overheard him accepting the next couple's insurance simply by them saying "I have geico", she said she had no proof and he just let her go. So does this not apply for some people over others? They also don't tell you that if you live in the area (DC MD VA) your reservation is automatically considered a local reservation and you do NOT have unlimited miles, even though your reservation says you do. You are limited to 150 miles a day and it costs $20 a day extra to get unlimited. Moral of the review: choose another option. I originally planned to spend $75 and it ended up being around $160. read more

We had a very good experience here. We rented directly, did not use Expedia or any other travel site so that might be why it went well. We knew it wasn't at the airport so that wasn't a problem and everyone who helped us was friendly and competent. We ordered an economy car and got a tiny Hyundai Accent that was clean and in good shape. Return was quick and seamless. read more

Steer clear of this location! I cannot speak for Advantage Rent A Car nationally, but my experience at this location was terrible. Pre purchased rental through Priceline. When the rep printed my receipt/agreement I noticed that there was a charge for $63. I asked the rep why this charge was present. She said not to worry, that I had prepaid and that charge would disappear when I returned the car. Trusting fool that I am, I believed that. I signed the agreement and went to collect the car. The car, to my surprise, was in bad shape. The tires were nearly bald (pics attached) and did not seem safe to drive - esp with an infant en tote. I returned to the sales desk and informed the rep about the condition. The rep reluctantly agreed to give me another car because they did not have any other cars in the rental class of my reservation but ultimately agreed to provide an upgrade "free of charge." She printed a new receipt/agreement and this time it had a charge of $142. I inquired about this charge and again she insisted that they would honor the prepayment through Priceline and that the charge would disappear when I returned the car. I found out when I returned the car that this was a lie. The charge was for the gas in the car I reserved that the previous renter had returned on empty. You heard me right. I WAS CHARGED FOR GAS, THAT DID NOT EXIST, IN A CAR THAT I DID NOT RENT. If this is how Advantage does business, I want no part. Steer clear! read more

See all

I don't see why this place has so many bad reviews. I use rentals quite frequently and this place wasn't the best but it certainly wasn't the worst. The shuttle from DCA runs every 10-15 minutes and was hassle free. The location is in Crystal City about 3 minutes from DCA. The staff were friendly and helpful. The vehicle was on par for most locations (Hyundai Sonota with 4k miles). The only issue is that the shuttle to DCA doesn't run at 4am for those early flights. I would recommend this for someone who is trying to rent on a budget. read more

I had a great experience yesterday night at advantage car rental. Despite making a mistake on my car rental date. Gotta love the smart phone to book another rental. Well it was great to see a Canadian lady go all crazy and start yelling very loud "this people are crooks and I want to speak to your manager ". Sorry, Canadian lady they are just workers and they did not book your reservation. The Canadian lady thinking she was special and is never wrong. She made all our days by how much of a idiot she was. The yelling continued, I got unlimited miles. LOL My turn was next and I said in a joking voice , I better get unlimited miles or I'll start yelling. They all laughed and I got a free upgrade. Thanks. Frankie V approved read more

First of all, you have to take a special shuttle to get there. I did not know this until I got to the portion of the airport parking garage where all the other rental car companies are located. Once I finally found my way to the Advantage Rental office, there were a couple people in front of me in line, with one of the women arguing with the rep at the counter about the local renter policy. She ended up getting a refund instead of proceeding to actually rent the car. When I got up to the counter, I was also told something similar about the local renter policy and how I'd be unable to drive more than 150 miles per day in one of their cars unless I paid an extra $20/day. That would almost double the rate I had locked in through Hotwire. The Hotwire confirmation also assured me that I'd have unlimited mileage. When I brought up my confirmation notice saying I had unlimited mileage, they once again told me the company line about the local renter policy. Indeed, many of the owner responses to other Yelp reviews on this page state that the policy is detailed on their website. That may be the case, but because I booked through Hotwire, I only was told the rate prior to paying, NOT the company - so, why would I have known to look at the Advantage website for their fine print? Additionally, this Hotwire price was nonrefundable, so it's not as if I could then turn around and get a refund if I saw an unfavorable policy from the selected company. I ended up calling Hotwire instead of either going through with the rental as-is, or paying extra for unlimited mileage and they kindly refunded me despite the fee technically being nonrefundable. Obviously this isn't all on Advantage, but this local renter policy is still ridiculous and whatever agreement they have with Hotwire should be dissolved, as what Hotwire says you should be getting is apparently not at all what you are getting. read more

The customer Rep (Jeff Fuller) was openly hostile, and incredible dismissive after I asked him a simple question like...What do I need to give you to pick up my reservation. And I dealt with all of that bad energy too not even get the car I had rented. All in all their bad customer service caused me to loose out on 3 hours of my life as i went to another car rental place to pick up a car. read more

My car battery died and I was very scared. It was in the middle of the night and I kept pushing the metal. Finally someone was able to help and the car came back on. Previously my bf dropped me off and because he had driven in (your not supposed to) they called the police on him. I was shocked and frustrated as I was the customer not him and he was kind enough to drop me off. They have also changed their toll policy so you can't do two consecutive days. read more

Stay away! I rented a car through Expedia, these guys specialize in the small print that is not evident. If you are a local renter they have different rules. They have mileage limitations and insurance demonstration requirements that appear not to be required of others. And they like to spring this on customers. I ended up leaving. This is not a customer friendly company. They do not care and they do not give their managers the ability to make things right. Expedia shares some blame in allowing these guys to hide the small print. Payless gave me a car for roughly the same price without the bs. read more

Let's start with I had a problem with the employee a female name Brinta she attempted to rush me because the line was long 3 ppl to be exact then when she asked for ID she had and decided to throw it me and say order online make reservation come back how if I am here you should help me. Then I rented a car from a gentleman great service but the car breaklight was out. Called customer service and they are even worse. Will never rent from this place again I suggest using Uber for the day you are here. They can't compensate when wrong and when addressed about it are confrontational. read more

My first few experiences with Advantage Rent-A-Car were pleasant enough. Good price, fine car, and great location. But, the last time that I rented a car (this last weekend) was not so great. Check-in took forever! But the problems were when I dropped off the car. When I rolled in at the correct time that I needed to return the car, there was no one outside to check me in. I waited for about 5 minutes and no one was anywhere in sight to appropriately check me in. So, I went into the office and dropped off the key with the front desk staff. The guy said "OK. You're all set." and then told me the total. When I received the bill via email the next day, I saw that they charged me an extra $50 for 2 extra days!!! I did not have this car so the extra charges were completely unwarranted. I tried to resolve this by calling the customer service line but they were not helpful at all! I now have to physically go into the rental car facility and discuss this bill and the extra charges. A terrible experience to the point where I probably won't rent from these folks again. read more

It's the cheapest rental around for a reason. The service I recieved was even cheaper then the service. Absolutley the worest customer service, especially from the managers in the branch. Specifically an African American manager named "kirk", who refers to himself as boss. He was very rude, and was not up to date on his company policy. And corporate provided no help at all. NEVER EVER AGAIN read more

I had a great experience with this location. Andrew was friendly and efficient in checking me out and getting me on my way with the rental car. The car itself was clean and in great shape. The drop off was fast and easy. I would definitely rent from this location again if I need another rental car in the future. read more

Horrible location, cars, shuttle - a trifecta!!! Zero signage at DCA to direct you to a waiting location ... where I had a 30-minute wait. Then the only car available was a Diesel VW - not one of the exploding ones - whew! Finally, after the hassle of getting Diesel i to the tank - I circled around the drop off location. What struck me in the end was the apathy of all the Advantage employees. I feel for all of you, as I have to use Advantage because my employer choses the lowest bidder. I do know I will NEVER pay my own money to use Advantage anywhere again. read more

The only reason this rental company has a single star is because 0-stars isn't an option. This is a disgrace. Crappy service, cars and company. Roll this piece of garbage up and dump it into the ocean. If you are a government traveler TDY don't be duped!!!! read more

I wanted to be able to leave something positive on this location. It hasn't always been that way. Traveling for work recently, we booked this location. Shuttle was fast, service was awesome, car was in great shape! Best experience at this location so far. Keep it up! read more

Worst rental car experience ever! First, I to take 2 shuttles to get to the place. It was incredibly inconvenient and there was no mention of this when I booked. The second shuttle runs very infrequently. Then i arrived at the rental agency, I had to deal with poor and unprofessional customer service. The car assigned to me had a mechanical issue that the agent minimized. I finally got another car and when I opened up the glove compartment I was greeted with old food and trash from the prior renter. I've rented cars for many years and have never had this kind of experience. I fail to see the Advantage; and will never rent from them again. Beware! read more

Spend the extra money and avoid this horrible rental company. 30 minute waits for shuttles. Bad customer service. Smelly cars. And, my last car had an expired registration. read more

Advantage Rent A Car - Car Rental Near Me - Arlington, Virginia

See all

Such a BAD customer service attitude they have here... and sooooooo slow! I didn't realize I made the mistake of booking here again (last time was 2 years ago).. and as soon as shuttle bus pulled in I knew I made a mistake! Line was out the door for Dollar.. whom I reserved a car with... and then after waiting 20 minutes for a line of20 people that didn't move... I again re-booked through Advantage from my phone while waiting inline and paid full to avoid wasting time in the Dollar line. The guy told me I have to wait as my car is being serviced... I had no idea how long that would take and yelled at me for doing a last minute booking as they were not ready for me. Wth?!? And I paid in full!!! :(. They did not have toll passes available! Unbelievable! read more

Zero stars if I could. DO NOT go here!!! This rental business is NOT at Reagan National like it's advertised. It about 1.5 miles and the shuttle service is slow. Customer service is horrific. I arrived to the counter with a reservation and found out there was a "waiting list" to get a car. I'm not sure what the intent is of getting a reservation at this point. The counter agent tried to shiest folks who's cars weren't ready by asking if folks wanted to upgrade for only $50 more a day - WTF! Way to make money I guess. There are also some unsavory characters that hang around this business. DO NOT go here. This place is terrible. read more

IF I COULD RATE THEM A ZERO, I WOULD! I recently returned my rental to the Advantage location at Reagan National in DC and was told everything looked good and they would email my receipt to me. Upon receiving my statement, I was charged $169 for having to fill up the tank even though the receipt online showed I drove the car 15 miles (to and from my hotel). Customer service was worthless and couldn't see the fallacy in the statement and now I have to send my gas receipt ($3.00) with the hope that they figure this out. I travel extensively within the DOD and I will never use Advantage again read more