I am extremely disappointed with my recent experience with Enterprise. This rental was needed…read morebecause our vehicle was totaled in an accident that was not our fault, and we were already dealing with the stress and inconvenience of losing our vehicle. During the rental period, the key pod accidentally came off the key ring and was lost somewhere in our neighborhood. We immediately contacted Enterprise and even drove to the rental location to try to resolve the issue. We were told they did not keep spare keys available and that we needed to contact roadside assistance. Roadside assistance explained that we had until the end of our rental period to locate the key pod and return it without being charged the replacement fee. We followed those instructions, and the very next day we located the key pod. Enterprise arranged an Uber for us to travel to a 24-hour Enterprise location to get another rental vehicle. This process took approximately five hours of our time and caused additional stress and inconvenience during an already difficult situation. We returned the vehicles three days earlier than required because we purchased a replacement vehicle. Despite returning the rentals early and locating the key pod, Enterprise still charged us $227 plus tax for the key fob replacement. I am extremely disappointed that Enterprise did not take the circumstances into consideration. We were already dealing with the aftermath of an accident that was not our fault, and instead of receiving understanding and support, we experienced additional frustration, wasted time, and unexpected charges. I expected better communication, customer service, and consideration from Enterprise. This entire experience was very disappointing, and I hope Enterprise reviews how situations like this are handled in the future. Customers going through stressful circumstances deserve better.

I received exceptional service during my recent rental experience at the Bowie location. From the…read moremoment I made my reservation to the return of the vehicle, the team demonstrated professionalism, friendliness, and a genuine commitment to customer satisfaction. Special thanks to Mr. Long, and Mr. Corbin, who went above and beyond to ensure my needs were met and made the process smooth and enjoyable. The vehicle was in excellent condition, and the entire experience truly exceeded my expectations. I will definitely recommend Enterprise Rental Car located at 16300 Heritage Blvd, Bowie, MD 20716 to friends and family, and I look forward to renting from you again in the future.

I made a reservation with AVIS, and apparently that word means something very different to them…read morethan it does to the rest of us. When I arrived, ready to pick up the car I had reserved, I was told they didn't actually have one available. I couldn't help but feel like I had walked straight into that Seinfeld episode where Jerry says, "You know how to take the reservation, you just don't know how to hold the reservation... and that's really the most important part." I was told there were no cars available at any AVIS locations--except maybe the airport. "Maybe." Not exactly reassuring. I was told they had attempted to call me ahead of time to let me know (despite the emails I continued to receive confirming my reservation), I actually checked my incoming call log just to be sure, not a single call from them. No missed call, no voicemail, nothing. So I don't know what happened there. If reservations don't guarantee a car, what's the point? This wasn't just inconvenient, it completely disrupted my plans. I'll give them 1 star (because I have no other option) and to be fair, the staff members I spoke with were at least polite when delivering the bad news. And honestly, this seems like a failure on the company's end, not the individual employees who had to deal with the situation. Would NOT recommend. Enterprise would NEVER, I'm sticking with them for here on out.

Reserved a Ford Expedition a week ahead for a corporate rental at Avis (Bowie, MD). Day of pickup…read morethey called and said only a Suburban was available--and it would be 3 hours late. When I arrived, the SUV was disgustingly dirty, only 3/4 tank, smelled damp, and had issues (dirty windows/glare at night, no washer fluid, dead USB/power plugs, CarPlay kept crashing and I had to restart the vehicle to use maps). No real effort to fix anything--just excuses and "partial reimbursement" for a car wash because they "don't have a car wash." Returned it at 1/2 tank and they charged me $51 to bring it to 3/4. Zero customer service. I spent $751 and shouldn't have had to wash the vehicle or fight over basic stuff. Taking my company account elsewhere. Would not recommend.

Every person that works in this car rental office is absolutely amazing, phenomenal, very helpful,…read morevery understanding. They're willingness to show up and help is absolutely amazing. They answer the phone in a timely manner. I would recommend and will be using them again when I come back out here.

I'm going to take this moment to give them their flowers because I've never had anything but great…read moreexperiences with them. Dealing with other rental places has taught me just how reliable Enterprise is! My "go-to" from here on out.

I was really nervous to go to this location based off of the other reviews and I am glad that I…read moreread them. I knew from the other reviews that the location was located within the dealership and the signage made it pretty clear where to go. I had no trouble finding the location and upon entering the office, Lily waved me in and was immediately helpful. I provided my drivers license and credit card and she had me on my way very quickly. Customer service was top notch and she even wished me a belated happy birthday when she saw that it was the same week. My rental vehicle was very nice and comfortable. It was half full and this was notated on the agreement and that is how I returned the vehicle. I had no issues and Lily even was there on Monday and asked me how everything went. I was very pleased with my car rental experience and would rent here again. This is not an airport, do not expect the experience to be like an airport. Great Value, great customer service, and great vehicle!!

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

We had a small emergency that required us to rent a car today. Gentleman running this business in…read morethe Holiday Inn was efficient, accommodating, and professional. Thank you for all your help today

Mr. Johnson doesn't play. He tells you the most economical way to fix your auto-body problems and…read morethen takes care of everything as promised.

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.

Best car rental location in Annapolis. Service is outstanding. Will always rent from this location.read more

This was terrible. I was paying something like $1100.00 for rental for 2 weeks and 6 days. I…read morecomplained to Avis and they credited me $246. The car was dented on the drivers side and given to me dirty and a slow leak on front drivers side tire. In spite of all this I was pleased with their credit to make up for the inconvenience. Plus they gave me a cupón for the rental on my next car at $50 a day for up to a full size car. Thank you Avis.

Great customer service and communication. Price is reasonable and have many options available of…read morevehicle. Information from Maps We are Available 7 days a week, -valid Drive License is needed to rent, -full Coverage Rental Insurance Available Await your rental, -your personal Full coverage insurance also accepted, -Refundable security Deposit, - Free Roadside Assistance, - unlimited Mileage, - Free Use of Child Seat, - Free Additional Drivers, - Young Rental Fee Waived, - 10% off Prepaid Gasoline/Fuel,

I reserved a 1/2 ton pickup truck for a one-way trip from Maryland to Nebraska , through…read moreEnterprise at the Laurel South location. I booked it for May 14th at 12 PM with the intention of leaving the state that day -- a critical move with all my belongings. Despite having a confirmed reservation, the location failed to provide the vehicle. I called over 10 times, was left on hold for over 30 minutes multiple times, and had to escalate to corporate three different times just to avoid being charged late fees for not picking up a vehicle that was never available. Not once did anyone proactively update me. At one point, I was asked if I would accept an SUV instead. I said yes -- and then never heard back. No follow-up, no callback, no effort. Because of this, I've lost an entire day of travel, incurred additional lodging costs, and dealt with serious stress. This isn't just about a rental car -- this is about being lied to, ignored, and treated like my time didn't matter. Enterprise advertises reliability, but my experience was anything but. If you're counting on them for a critical trip or a life event, think twice, and try any other option. Up to this point i have gotten rescheduled 3 times and was told i should have a vehicle by tomorrow @7:30am may 15th. The same thing i have been told every other time...

I had a relatively complicated need - a vehicle that would accommodate a HUGE 55" X 60" painting I…read morehad to pick-up in NYC on 4/28 to bring back to the DMV. I had already driven up (and back) to NYC in my Volvo station wagon, thinking that would work.... NOT! My wagon was way too small. So, to avoid a repeat of my first trip to NYC to pickup my painting, I started my search for the right vehicle several days before 4/28. I initially tried the Autopark location on Outlet Dr. in Silver Spring, armed with my tape measure, to locate a vehicle to pick up my painting in. The manager at the Outlet location was absolutely wonderful and sooo.... patient. He went above and beyond. He walked me around to all of the vehicles he hoped would work and helped me measure the openings to see what, if any, vehicle he had on hand would actually work. WOW! His customer service! His patience! Fabulous! Ultimately, nothing was large enough. He did NOT just apologize and send me on my way - he took me back to the office, pulled up larger vehicles in the system he guaranteed would work, AND made a reservation for me then and there (to preserve the excellent rate he found for me!!). He sent me on to this, the Laurel location. EVERYONE at the Laurel location was so helpful, so friendly, so accommodating. Just WONDERFUL! -- Tess and the whole staff! Thanks guys! (Including the female manager (? manager? I dk??). Although I had a confirmed reservation for an extra-large van, Tess, like the manager at Outlet, patiently helped me measure several other vehicles. I had concerns about driving the original extra large van... sooo... big... so tall... so long. When nothing else worked, Tess offered a smaller van that was expected to be returned the morning of 4/28. He promised he would hold that vehicle for me with the hope it would be returned in time for me to get on the road up to NYC. FINALLY! Something worked out! The smaller van was returned on time, Tess et al. saved it for me, and I was on my way to NYC in the more manageable van in time for my pickup appt! Yaaayy! My rental worked out perfectly! Everything from identifying the best vehicle to meet my needs, to driving up to NYC,getting my larger than expected painting into the van, driving back to the DMV, and turning in the van the early morning on 4/29... EVERYTHING worked so very smoothly! And all because of the great Enterprise customer service, time, and attention I received at the Laurel and Outlet location staffs. Thank you, thank you, thank you! I am an ENTERPRISE customer for life...esp at the Laurel and Outlet locations!