Over the Christmas holidays, I stopped by Discount Tire to get prices on some tires. It was very busy this particular morning, but the staff were truly amazing. They greeted us when we walked in and even though it took awhile to speak with someone, they thanked us for our patience and told us someone would be with us momentarily. Those types of things are very important. After speaking with someone about an issue I had with another tire store, they even apologized for my negative experience. I also noticed, the store was well kept, bright, and inviting. Just based on my customer service experience alone, I would definitely recommend Discount Tire. read more

Always great service and quality tires at a good price. Worth the wait at times. Never had problems with my tires.

This location service is exceptional after having to replace four tires they made sure I understood my choices and options and explained the warranties in a way that allowed me to make choices that matter to me and what was most valuable to me. For the cost of the four tires and all that comes with it the price is worth it. read more

Great customer service!! They don't try to push sales they are very nice! I will definitely go there when I'm in need of tires . read more

Had a blow out and called that day to get a new tire ordered. Was told it would be delivered the next day. Called to verify the tire was in the next day and was told it came in and to bring in the truck to get replaced. However was not told I had to sit for 2 1/2 hours. If you are going to use this company, set an appointment. They are not equipped to handle walk-ins. read more

I took my car to a competing tire shop because I had a nail in my tire. They told me I needed to replace the entire tire. I took it to Discount Tire because I wanted a 2nd opinion. They found a nail in a different tire as well. They were able to patch both tires and they didn't charge me anything! I will be a customer for life here! read more

So far, pretty good, they are professional and very polite, keep you posted about the waiting time, finding tires that fit your vehicle when the ones you want are pretty much not available. The waiting room is clean and the chairs are kind of comfortable read more

Discount Tire - Waiting area - Tires Near Me - Madison, Alabama

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I don't leave reviews very often. My daughter was recently traveling through Madison Alabama in my truck and got a flat tire. She called me and I told her to take it to discount tire and I called the manager Sutton. He not only took care of my daughter when she got there, but called me back on my cell phone to let me know that she had gotten there and was OK. That kind of service is way above and beyond in my books. He earned Discount Tire a customer for life. read more

My normal goto for tires (College Tire) is closing shop and didn't have what I needed. I shopped Sunday and found what I was looking for online. Discount Tires is close to me, they had exactly what I was looking for, the price was reasonable, and they offered a veteran discount. You can purchase online and set an appointment. I didn't do that because the earliest appointment was lunch the next day & I had a long trip ahead of me. I arrived 15 minutes before opening. They had half a dozen employees hanging out in the lobby, but I didn't want to approach them before opening. I parked by the west door. A couple of cars zoomed around the building, and the next thing I knew the lobby had a dozen people--there is another East door--the main door--and they opened early. I managed to find my way in and waited behind some of the crowd that zoomed around the building. That was frustrating, but it is on me. They got to me without much waiting. The price online is the price in the store, and they honored the id.me (military verification) discount. The only thing that I didn't like is limited service. They don't have the equipment to read the battery level of the Tire Pressure Monitor Sensors. My sensors are getting old, but I don't want to blindly replace those expensive things. The store signage indicates they rebuild the sensors when they touch a tire. Since they don't have a way to check the batteries in this process, I'm happy to roll the dice at the expense of one star. I realize that TPMS isn't that big of a deal (check the pressure, lazy), but it is a potential error light for my wife to complain about if it needs service. I try to keep those things off so she isn't numb to them, even if it is like playing Whac-A-Mole. Discount Tire worked me in and promised to be done by 9AM. After I paid, I sat by the west door and watched my vehicle. My phone lit up with a text from the store--you can track their progress (see screenshot//ignore my impeccable phone charging habits). At 8:15am I was anxious about these folks making 9am...my vehicle was still sitting in front of me. I took a work call, and looked up to find my car gone. I checked the link and it had indeed updated--we were in the bay by 8:20am. The waiting room is clean and spacious. I sat back and observed--These folks are fast! As I sat there, my entertainment was the technician in black waltzing in calling names. Folks were zooming away as fast as they came in except one family, who had some bad news about their balance/rotation. At 8:40, the technician in black walked in and called my name. It was all good news-although he handed me a Ziploc bag with some washers in it. He explained that washers are needed for many aftermarket lug nuts, but mine were OEM and did not require those washers, so they returned the configuration to factory. I suppose that's what I get for buying a used car. :) Discount Tires was done with my new tires promptly-- under promised and over delivered. I was on my way and had this review typed up before 9am. They have pit crews working on those cars, y'all! If Yelp allowed I would give them 4.5 stars, but I can't give them five for not having the equipment to do the job completely right (to my standards, anyway). I'll be back. I am very impressed by their service. read more

Discount Tire - Impressive!! In the bay at 8:20, new tires and ready to go 29 minutes later. - Tires Near Me - Madison, Alabama

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I went here to get new tires on my s13 and all of the workers were super friendly, informative and efficient. i will def be coming back when im back in town read more

The best and only place for tires and excellent customer service!! Thank you all!! They were thorough, honest, and professional. Couldn't ask for better service !! read more

I went in to have one tire replaced on my 2024 Tiguan VW vehicle. Somewhere I picked up a screw in the sidewall of my tire. I was informed that I needed to replace all 4 tires because of my vehicle being an AWD. I explained that it was a new car and only had 4,000 miles on it. I guess this guy thought I was a complete idiot and would replace all 4 tires without asking questions! I called my husband who works in the automotive service field and he said that is complete BS! He said that he didn't have the appropriate speed rated tire to replace it and said, "You probably don't understand all the technical stuff and you are probably confused and should go to the dealership". Why, because I'm a woman? All of this after I called them to see if they had a tire in stock that would work for my car, and was told they absolutely did. I explained that the dealership can't get another tire for me for several days! Ladies...I don't recommend this place at all!!! read more

Sales people explained tire dynamics and safety considerations. Could not be happier with my truck tires -- price, feel, and service. read more

Discount Tire - Tires Near Me - Madison, Alabama

Very professional. Very timely to my appointment. Was a little more pricey than other tire shops I checked but followed through with what they said and on my time schedule. Will use again read more

Efficient, professional tire service. Patched my flat tire for free. Will certainly return to Discount Tire when I need tires.

Amazing customer service!! Way to go guys!!! We came to make sure our tires would be ok for a road trip we are going on and the guy who helped us was extremely knowledgeable and friendly!! read more

This is the worst discount I have ever been to. Walk in to have 1 tire replaced under warranty and get told after a 9 am check in that it would be 11-11:15. So I wait. Watched at least 1 walk in after me come in and get taken care of. When I went up at 11:30 to ask how much longer I get told they got behind and it will be another 45 min. I am 50 yrs old and have been a loyal discount tire customer since 16 yrs old. This experience has broke my loyalty. I will be finding me a new place to give my tire business. Thanks for replying my years of loyalty. read more

I picked up a huge sheet metal bolt on my new tire ( Discount Tire). I came in as a walk in @ 9:30am and was out by 10:30am. No charge for the service!! What??? Well This is one of the reasons I will continue doing business with Discount Tire! FIVE stars read more

customer service and prices are really good.. highly recommended. I had a 2003 tundra with a completely damaged tire, they had me out the door with a brand new tire and installation for $160 which if you ask me isn't that bad at all. read more

Someone determined that we didn't have enough tire centers in Madison County and now at least 4 are under construction. Discount Tire is the newest to open so I gave them a try today. I needed my tires rotated and balanced since I had driven 10,000 miles. The building is large with a large waiting room about 10 chairs. They offer free bottle water and coffee to the customers. They also have bar stools and a counter where you can use a laptop and watch the garage area. The check-in process was lengthy. I think the gentleman was new and I'll chalk up the lengthy check-in to that. I still not sure why they had to check the tire size to give me a price to rotate and balance. Usually this is a set price unless you are chaining tires on dump truck. The time to rotate and balance was very good and they were very busy. I watched as senior experienced employees mentored and helped new hires work on the cars. The employees were hustling and you don't get that at the other main tire stores. Anyway, I will return if I have a need for tire work. read more

Discount Tire - Tires Near Me - Madison, Alabama

Awesome customer service! Each time I've been here I've had a great experience. I needed a tire replaced and they called and coordinated the replacement with the tire warranty company I have. Jeremiah went above and beyond to make this seamless for me. They're also very familiar with working on Teslas. They take both appointments and walk ins. I highly recommend them. read more

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Woke up this morning with a flat tire. After filling up my tire I ran to the closest tire shop. On the way there I begun to think about how much it would cost to get my tire fixed plus I had to be in and out due to an doctors appointment. I arrived told the gentlemen my issue and they proceed to access and fix the issue. They did all of it for free. Thank you !!!! I'll be back soon not for a free service but because of the kindness that they had. read more

Great service & quick, courteous people working there. From Sutton helping me get some tires on order, David that helped me when I first arrived. Top notch service. Price matched my tires too. read more

Was very taking care of by Ian. Great customer service all around. To begin with got there told Ian the kind of problem I was having with my car tires and helped me go through how fair my tires were; they were good. Except for one and was oddly wrong so he recommend to buy to new tires which I did and he was right the car drives perfectly now. Moreover I also had to buy a TPMS since it wasn't working properly. Now I just need to buy another one since the one on my left back side isn't working. So since I want the TPMS light to go off I'll probably be going soon. Which are way cheaper than Pep Boys they wanted to charge me 100$ for one TPMS and Discount Tire has them for 60$ each. Furthermore if y'all want great customer service I advice coming to this Discount Tire y'all won't regret it. Plus prices are very affordable. read more

I had just moved to the area and I was recommended by several people to order my tires online and have them sent to another tire shop. Come to find out, they said they couldn't put my tires on until the end of the month. So I called Sutton at discount tire and he assured me that I would have my tires done THAT DAY as long as I brought my car in by 6! I had to have a drivable vehicle by the weekend because we were going to be traveling. Let me tell you something, Izzy at the front desk HOOKED ME UP! My car was good and ready by 6:30! They stayed after hours to make sure I had a car to drive with great tires. I will never go anywhere else! 10/10 recommend for the best tire change experience! read more

I love Discount Tires. I won't take my car anywhere else. I will start by recommending that you do make an appointment either online (which is very easy) or by calling the location itself. Another great thing about them is that they offer lots of rebates so definitely ask about that if you are buying new tires. They offer the Care credit card which has interest free options if you spend a certain amount. I love that the staff here was very knowledgeable, patient, attentive, professional and kind. My new tires are awesome. I would highly recommend this location. read more

A coworker recommended this business for discounted tires. It did not disappoint! They offer a service of providing pull off tires in good condition at a lower price. But most of their tires are brand new. Very friendly customer service, high professionalism, and clean air conditioned waiting area. I was in and out quickly! Thank you for my brand new tires ! read more

Jeremiah is a great guy and knows how to treat customers! I will be back to purchase tires for my wife's Yukon very soon!

Joshua was very helpful. Everyone in the store was friendly. They got my truck in and out in an hour.

Got quoted a price for ~$750, came in and was charged $832. Not sure if the "extras" bumped it up or what, but when you ask for a quote on the phone, you expect to see that number on the receipt. In the end it was only $21 more expensive than right across the street and I would have to wait another day for the tires to be ordered there. I will happily pay anyone else to rotate and balance them in the future. At least when I call someone else up on the phone for a price, I can trust that is what I will be charged. read more

I had a really positive experience at Discount Tires. Early Evening around 5 pm my car's low tire pressure light went off. I panicked fearing the worst and was sure no one would be open. A quick yelp search led me to Discount Tires who promised that if I could come in before closing time (6 pm) that they'd get my tire fixed up. I made it there at about 5:30 pm. After a quick check in they assessed my tire and checked on the other 3 as well. My tires were all pretty bad which isn't surprising as I'm still adjusting to the very different driving style out here in Northern Alabama. I didn't want to purchase any other tires at the moment and told Sosa (the gentleman who was helping me) that I would just like to get my tire patched. There was no pressure to buy anything and I was told that it would be about a 45 minute wait as they were very busy. I was also offered complimentary coffee or bottled water. After about 45 minutes a different gentleman brought me the keys to my car and told me my repair was completed. He also informed me that there was no charge as they offer the patch repair service free even if you bought your tires elsewhere. As Black Friday is right around the corner, I was really grateful and stunned. The next day I gave the company a call to find out about the longevity of my tire's repair job. I spoke to Mike who told me that Discount Tires both plugs as well as patches any tire that is repaired there, which means the repair job is good for the life of the tire. He also informed me that they offer free tire rotation and some other complimentary services that I can't remember. All in all very pleased with the service I received and I will for sure be back to buy tires. read more

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Good service and fast, my husband called and check of they have the tire he wants, but ended up they didn't have it, we make appointments and when we got there they were packed and told us to come back within a few minutes, which no problem we went to get lunch and came back and wait a lil bit then they call us, and they change the tire quick and ended up they gave us discount because they didn't have the tire my husband want. read more

We came in for service for a bad set of RV tires. They had the best price in town, and provided excellent service. David W and Jeremiah were professional, knowledgeable and courteous! read more

Bought a couple of rims for my car. Staff was super helpful and welcoming into the store, plus helped bring rims to the car. 5 star service!

Professional staff who puts the customer first! We have used this Discount Tire location for several years and never been disappointed with the service or pricing. They have matched or beaten every lower price when challenged. read more

This place is ridiculous. No one communicates with each other. The guy at the counter his name is Mark. Told me oh we can get you in right away, we are all caught up. Said give us about an hour. 40 mins later my car is still sitting in the parking lot and had not been touched. Mark had no idea so apparently had no idea how to do his job. Then another gentleman came out with uh uh uh we are sorry uh uh let me uh. Let you nothing. Refund me my money. This place is a shit show and a waste of time. They just money. He had no problem taking my money but could have cared less when my car got done. Discount tire in Madison you suck. read more

I had tires replaced on my minivan and also bought the replacement warranty when I lived in North Carolina. Moved to Huntsville and one of my tires started to leak air, I took it to the shop and they replaced it no questions asked. They did this 1 hour before closing time on Sunday read more

Picked up a nail in the tire, leaking pretty good. Stopped at the new Discount Tire. In and out in 45 minutes, no charge for fixing the flat. Terrific service, clean shop. Free coffee while you wait. Excellent. read more

I bought a set of tires from here with a great experience and also just got my tires balanced and rotated (in great time with an appointment ) and their customer service is the absolute best! I will be a lifetime customer with these deals and service read more

I'm never buying from this particular Discount Tire again.They would not honor my free rotation after I purchased 4 new tires I'm done with those guys read more