First, they are off-site and the bus service is horrendous (about a 15-20 minute ride to go a few blocks) to and from the car rental area. While check-in was quick, the pick up is very confusing and took forever to get some help trying to locate where to get the vehicle (especially since there was no vehicle in the space we were initially told to pick it up). All car rentals are bad and ones like this at Logan are the worst. At least I got a decent price but I wonder if it is worth the aggravation. read more

I strongly recommend thinking twice before renting from Budget at Logan Airport. Weeks after our trip ended, we are STILL dealing with unexplained charges, and after reading the reviews on both Google and Yelp, it is extremely concerning to see how many other customers describe similar experiences with unexpected charges and bills appearing after their rentals. We were charged $29 for supposedly returning the vehicle late. We were maybe 25 minutes behind schedule, and Budget themselves told me there is a 29-minute grace period. When I asked them to provide documentation showing the actual time our vehicle was checked in, they could not provide it. If their system recorded us as late, it may very well have been because we were sitting in the return line waiting to physically get the car back to them. When we finally reached the Budget employee, he scanned the vehicle, took the keys, and said absolutely nothing about a late return or an additional charge. Now we are also receiving toll charges weeks later despite specifically setting Google Maps to "avoid tolls" for our entire rental. When I called Budget and asked what customers are supposed to do to avoid tolls, I was literally told to set Google Maps to "avoid tolls" exactly what we did. Yet I was also told that additional toll charges could continue appearing for another two weeks. The associate I spoke with on the phone provided little to no useful information. Instead, I was essentially told that I just need to sit and wait to see what else gets charged. How is that an acceptable answer? Customers should not have to monitor their credit cards for weeks after returning a rental vehicle to find out what Budget may decide to charge next. What makes this even more concerning is looking through the reviews for this location. There are dozens of one-star reviews on Google and Yelp from customers alleging unexpected charges, toll bills, fees, and other amounts appearing after their rentals. I wish I had read those reviews before booking. We returned the vehicle, handed the keys directly to an employee, and left believing our rental was complete. Instead, weeks later, we are still dealing with charges and being told more could potentially appear. At this point, I want an itemized explanation and documentation supporting every charge associated with our rental, including the recorded return/check-in time and the date, time, location, and amount of every alleged toll. Telling a customer to simply wait and see what else gets charged is completely unacceptable. Our trip ended weeks ago. Apparently our Budget rental still hasn't. read more

People do not rent from Budget! It's not worth your time or frustration!! We had a horrific experience Aug 4, 2026. Zero customer service!! I'm never booking through them again!! Save yourself the headache and book Enterprise Car rental. We used them during our trip and they have superior customer service. Quick, easy and efficient car rental. read more

Budget is the worst car rental agency. They line at Logan was long, maybe 6 people ahead (50 minutes). I rented a car Toyota Camery, they said at the desk, it was full tank. I got in a car and it was 3/4. The car was fine. I needed to extend my trip, so I asked to keep the same car and they said I will be able to. I drove again to Logan to deal with formalities and they said the car is sold and I can't take it out. Then they gave me SUV, without spare tire and said they didn't have any hybrid cars. They were looking for the spare tire and someone returned antother hybrid SUV, which I ended up taking. The car was dirty and filfy! I couldn't see through windows. The car was consuming gas more than two Toyotas combined. Also in a crutial moment, the car locked me out. It was like a horror movie. I was getting my elderly mom with dementia and her sister out to a doctor, they were standing outside in a freezing cold while I was trying to open the car doors and couldn't. I called my husband in CA to get me Uber. The battery had to be dead. So my cousin came in to resue.... Later, I tried to extend the car as I was dropping it off in NYC. THey billed me $89.00!!! for 29.99 car. I called customer service and she said I didn't report any of it, she insinuated that I was making this up becasue I didn't call them to report right away.... Really, I had a week from hell dealing with dementia, doctors and other terrible things that go along with this ??? it's unbelievable! I told the rep when I was extending extra day, but he didn't bother to write it down. I told the guy at the return station NYC and he said to call Customer Service. I asked him (his name was ACE) to note my account about. Neither guy made any notes...I happened to go back to Boston from NYC again and this time I rented with SIXT. No wait, brand new car, everyone was professional and the price was lower than budget. I will not be renting from Budget anymore. They are just awful. read more

Budget Car Rental 6/15-23/2026: A Total Bust I was reserved for a Toyota Camry or comparable. Sent away in a Toyota Tacoma with more than 36,000 miles on it, a pickup truck that had been ridden hard and hung up wet. Worse, when I turned on the Tacoma, the "maintenance required" light came on. The utterly unhelpful counter clerk would neither rent me one of the sedans in his inventory nor perform the maintenance required on the Tacoma. Before departing, I expressed concern to a succession of three Budget customer service reps through the 1-800 number. None would help. They sent me on my six-hour interstate drive with the pickup truck that required maintenance, breaching their written contract and endangering me and other drivers on the road. The third customer service rep with whom I spoke offered a $100 discount ... toward a future car rental. As if I'd reserve a car with Budget again. Heard of a win-win-win? This experience was a lose-lose-lose: loser car (pickup truck), loser customer service and loser company. Seek your ride elsewhere. read more

line was close to 60 people with only 3 agents for combined budget, Avis, Payless rentals. I gave up and canceled my reservation and Uber'd out to Wellesley and beyond. incredibly long waits are not enticing to ever book with them again in Boston Logan airport. read more

As with others I would give this place zero stars. Only positive thing I have to say was an agent was very helpful when we got locked out of the rented Tesla 300 miles from Boston. Otherwise: Reserved a Prius/hybrid category, but was offered a Ford Explorer SUV instead and said no small cars available. Ended up paying 40 more a day to go with a Tesla. Tesla was filthy, couldn't see through front windshield and car overall hadn't been cleaned in a while. As soon as driving out of airport, Tire inflation pressure warning light came on. All four tires were more than 8 pounds under recommended Tesla tire pressures. Returned car at agreed upon time to Airport, but car was never checked in and received a notice today that I hadn't returned car for three days. Had to call to try to get this listed as returned. Very bad experience in all my rental years. read more

If there were no stars, I'd give them that. Logan international in Boston. Saturday 04 Oct, 6:30pm. 20 renters in line. 1 person at the counter. Settling in for a long ass wait. read more

Absolutely terrible. 1) 2.5 hour wait to pick up our car. We arrived after our scheduled pickup time by 20 minutes even, and had booked the car several weeks in advance. 2) Care given to us had registration expired four months ago!!! 3) Car given to us had check engine light on throughout... we were told to "take a picture" and go on our way... 4) Car display was blank for first several days, randomly started working half way through trip at least : / We would have walked away if we weren't so tired after a long flight with two kids. Won't be using Budget again. read more

the worst there is. overworked clueless staff. long lines and ran out of cars. Avoid k less you want a traumatic experience.

Please beware. Terrible customer service. Use hertz or enterprise. Used this budget twice recently and had major issues both times. First time waited 2+ hours (only 3 people infront of me). The staff callled it "typical Tuesday" and they said are always understaffed. The second time they gave me a smashed vehicle with a broken headlight. Save time and effort and use one of the competitor. read more

Budget Car Rental - Car Rental Near Me

If I could give a negative I would. Consumers beware. They gave me a car with a 1/4 tank of gas and charged me $89 for gas fill up. My rental was doubled AND a month later I am still being charged for tolls. This is the second time they have done this. Don't trust them. read more

We arrived here around 11:45 a.m. on a Sunday. From the airport terminal, you take a public shuttle (blue) bus to the collective rental car facility. They have a huge counter divided amongst the multiple companies which rent cars. However, for whatever reason, they had divided this into just 2 lines. One was for about 5 - 6 companies at one end, and the other was similar for maybe 4 other companies at the other end. I'd guess that there were at least 100 people in line when we arrived (some solo, some in small groups). It took me an hour to make it through the line and obtain my car. My issue with this is that all these companies take online reservations. I do not know what % of people in that line had reservations, but my guess would be that most of them did. That being the case, the companies know that they will have AT LEAST some number of people showing up (and with walk-ups, possibly a few more). Would it not make sense to staff for that level of customers, then? They seemed to have between 4 - 6 people staffing the counter where I was at any given time during the hour I was there. And there were at least that many empty stations. I'd think that staffing to the level of 10 - 12 agents would be warranted given the customer volume. While in line, one couple just behind me experimented with registering online for Fast Break (or whatever the program is termed) where you can just go directly out and get your car. They only managed this when we were about 5 people from the head of the queue, so I didn't bother trying it at that point. However, if I ever return to Boston and rent a car, I will definitely investigate that option for whatever company I'm renting from. It had been a LONG time since I'd waited an hour for a rental car (in fact, that experience motivated me to initially join Yelp to leave a bad review, IIRC). read more

My estimate at time of reservation was $212.26. I was charged more than double, $520.22. Not including charges for tolls. I was told that I signed a contract for $520.22 but they have yet to be able to produce this contract supposedly containing my signature. read more

Do yourself a favor and run ! 50 people in line 2 employees! Waited over 2 hours after a long day of travel it's 10:45pm on a Saturday read more

Budget Car Rental - Car Rental Near Me

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Rented car in West Palm Beach, FL. The counter person kept trying to upsell us and tricked us into "turning on" etolls - making it sound like you would only pay if you used them. The car was dirty and had No back wiper on the car at all so we had to hand clean it. We contacted customer service about these issues and they were ZERO help. Also ended up costing more than a company we would recommend (& we didn't get our miles) Avoid!!! read more

Finally an excellent experience at Budget Car Rental in Boston. This airport has won the longest wait for a car but this time it had a twist. After waiting for an hour, someone from the back came out to help the agents. Karim told me to go to the end of the counter. I was almost afraid that I would not be served and have to get back in line. Once I saw him at the computer, I relaxed. Karim have me a Honda Accord, which was perfect for driving to NH. Upon returning, Karim just happened to be there as I drove up. Karim helped me when time was tight for me to get my flight. I was so grateful for the excellent service. Maybe Boston Logan Budget needs to have someone like this out front more often. There has to be a better way. It is demoralizing to take a 3 hour flight and have to wait an hour for a car rental. I take responsibility for not downloading FastPass. I only had 5% on my phone and wanted to make sure I had my reservation information. read more

Budget Car Rental - Car Rental Near Me

Poor service. Took an Uber to correct address and there was no sign where the Budget location was. It turns out that it was on the others side of the building through some glass doors that the only access was through revolving doors. Try getting 4 pieces of luggage through revolving doors!! The next step was going back through the revolving doors and getting into an elevator on the third floor to find out that the car that they had given us didn't work!! We had to go back upstairs through the revolving door again so that they could exchange the car. With the new keys in hand back through the revolving door to find out that they didn't give us the easy pass that I had asked for? Very bad experience! read more

In case you were thinking of renting from Budget rental out of Boston Logan airport, consider my experience before you do: Do not rent here. Bunch of scam artists. Let me give you detailed information of my entire experience. My wife, mother, 2 year old kid, and I flew into Boston from Chicago for a week trip in Massachusetts, Rhode Island, and Connecticut. I reserved a minivan to make it easy. I was also part of Budget's fastbreak, which allows me to skip the desk...at least it should have. We arrive and I get a text saying my car is ready and to go to zone 4 and pick out a van, scan the plate, and I would be good to go.... We find the only van in zone 4 and I scan plate, "error occurred unable to verify car.". I tried 5 separate times before giving up. I then had my wife and daughter (mother wasn't in Boston yet) wait in a busy parking garage with 6 bags and a child seat while I went to the desk. I waited in line and finally was helped and wasn't apologized to after explaining I was frustrated, because what's the point of skipping the desk when it wouldn't let me. She then tells me my van is ready (this took 5 mins) and said it's in spot c10, which was right outside the desk area. I go to get my wife, daughter, and luggage and trek back the way we initially came in. In c10 was suppose to be a white Chrysler Pacifica, but behold, a red dodge hornet. The employee then tells me, no, this is Avis' c10, not budgets...as you probably know, they are owned by the same company. She points me the other direction where we came from. There is no c10 budget, it's just the alphabet once through which starts on Avis' side. Now we are walking through this garage without any help. I finally find an employee who says he will help, I tell him the van isn't there and he proceeds to find me a different van instead which he never even looks at, just says here are the keys. A black Chrysler Pacifica. Mind you, the one I had was suppose to get had about 15k miles....this one has 50k+ and is a dumpster fire. I took 18 pictures of the outside with all the damage on this thing. Gouge marks up and down the van and small areas where there was no paint, and significant damage to the bumper (looked like someone backed into something). The inside was dirty, but nothing crazy, we found a few pieces of garbage, a couple hair ties on the seat, and stuff like that. They obviously didn't do a good job vacuuming before giving it to us. I figured I documented the outside, should be good to go. I was so pissed at this point I just wanted to get out of there, wrong move. The car did it's job with all the traveling, but that was about it. Unfortunately, it didn't end here. 1 week later after I returned the vehicle I get an email from Budget. Figured they were apologizing for the awful experience since I did a review they sent to me in an email and gave them a 3 out of 10. I was dead wrong. It was a bill for cleaning the interior of the car. The funniest part, was it was due to animal hair. Are you kidding me?!?! We didn't bring a pet with us (stayed in 5 different hotels and never had a pet charge, why? Cuz we didn't have one!), didn't pick one up while we were here, hell, we didn't even go to a zoo or farm that had animals. I called customer service and they basically asked, did you tell the agent when you picked up or when you dropped it back off about the condition. I said no, but I had pictures that were dated. Her response? Oh well, you didn't let anyone know, so.....She gave me an email address and told me to send the pictures in. I am seething right now. What a scam, they will not be getting there cleaning free, I will dispute this charge through my credit card until the day I die. Im calling back tomorrow to speak to a manager. I will be asking for pictures of the animal hair we supposedly left in this vehicle from our ghost pet. What a crock, I thought I did enough to cover myself, but I guess not. Just unbelievable. Do better Budget. Just a terrible experience, stay away!!! If I could give them zero stars, I would! I'll update this review if Budget does better and actually apologizes or takes away the cleaning bill. Enjoy the pictures below. #budget #budgetcarrental read more

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My flight from Indy to Boston was a little less than 2 hours, getting bags and shuttle TO the rental car, maybe another 30 minutes. THEN I WAS WAITING AT THE BUDGET/AVIS LINE 2.5 HOURS TO GET MY CAR! INEXCUSEABLE. All the other rental dealers had minimal lines of maybe 5 persons at worst. When we finally got through, we had to wait for someone to return a car, because they were out of them. For us, it wasn't a long wait because of the car we rented, others weren't so lucky. Good car by the way, thus two stars, Recommend not using Budget or Avis unless you have nothing better to do in Boston than to wait in line. read more

Budget is incompetant, i have gift certificates that I got from work. After talking to 6 different agents, they finally said they would accept the certificates and said they applied it to my reservation. When I arrrived at budget, they said they would not accept the certificates and I would have to pay full price. Waste of time. read more

A dusting of sand left in the vehicle after attempts to remove was considered "excessive " and nearly doubled the price of the rental. I do not recommend this rental service. Looks like others feel the same. read more

They messed my reservation up by a day. To correct it, the additional day was 3 times more than the other 7 days. $150 to cancel so stuck. Get to airport an over 100 people in line so losing 2 hours out of our vacation. Totally unacceptable as they know how many people are coming at one time and do nothing to staff up to handle it. Never use them. read more

The car pickup went very smoothly and we were upgraded twice! But the best was yet to come. My husband realized he had left his phone on the seat of the Uber we arrived in. I only had USA data on my phone . Our wonderful agent, Cippi, came to the rescue and went out of his way for us, contacting the Uber driver by calling the lost phone, and arranging to meet the Uber driver outside the rental centre. We were quickly reunited with the phone. Cippi would not accept any reward, he was simply happy to have helped. What a guy. Five stars is inadequate. read more

SCAM - excessive fees I went to the beach on our trip to Boston. I rented a car for six days, bought the insurance and returned the vehicle. Upon return, the attendant let me know everything looked good and we carried on with our day of travel. I returned home to a notice of a $450 cleaning fee-- charged for, get this, SAND. A detailed car, top to bottom is $250 -- you pay your employees $18 an hour... you do the math. You rent a car in a beach town and there is sand involved. Waiting to hear back from their customer service. Will update this review accordingly. read more

I haven't traveled in a long time and I haven't rented a car in a long time, but boy was this an experience. First of all the older guy at the counter literally turned down 2 others ahead of me and me being ready to just pick up my keys and go, he said that I never finished the registration and he kept insisting on finishing it before coming back yo the line. It was cold and I flew in from LAX, at this point i've been waiting almost two hours. Got someone on the phone and she was ild me ahead can find it on her end and asked to speak to him, when I went back into the line; unfortunately, I got another girl who did find it but then tricks me into paying for the deposit by letting me know it will return into my account after 7-10 business days. At this point, I was so tired that I caved in. Also there were several cracks on the windshield so if you're renting there tor the first time, I would definitely insist on taking pictures all around the vehicle. This was the worst customer service experience I have received in a long time. read more

Waiting at Boston airport.....hundreds are waiting, car pick up will take us hours. Incredible slow staff, sometimes only two working. It's a nightmare! Never again with Budget Car rental! read more

When will I learn... don't dismiss yelp reviews. There is a reason Budget Logan has 1.5 yelp stars! My flight landed at 10pm and I didn't drive off until 1220am and I didn't have any checked luggage to claim! The wait for the bus was long... but to be fair that is MassPort's fault. Arriving at the rental car facility we waited about 1 hour to check out. Of course the Economy car we reserved was not there so they gave us a Jeep Gladiator. This sounds great... except someone forgot to put a snow brush inside and of course it snowed on our trip in Maine. I had to brush off the car with my hands and a credit card. The check engine light also came on for about 1/2 the trip as well. Just awful. read more

Terrible customer service. Got scammed when I checked in on toll pass. Bet they make commission on screwing people over. Budget is a garbage company. Wouldn't refund. read more

Horrible experience. Was told one thing then charged $300.00 of add ins I did not want nor need. Customer Service is horrible. Stay away. Done with Budget forever. read more

Budget advertises "smoke free fleet" fake news! I rented a vehicle at Logan airport for the month of December. The vehicle was heavily deodorized, making me nauseous after the first week until it wore off, in a week & half, only to expose the reason for it, extremely intense marijuana smell. When trying to switch to another vehicle at Cape Cod airport, my only option was a choice of three pick ups. I reserved a mid size vehicle...take another company, Budget sucks read more

Understaffed and incompetent; poor customer care; not funny at 1:00 am waiting in line at Logan. Uber saved the day.

First of all, I have one of those fast checkout membership. But I could not find the fast checkout area. Later, after I got my car through the regular rental line, I found out that the fast checkout was inside the garage. Secondly, after one hour of waiting, it was finally my turn. I then spent fifteen minutes trying to tell the agent that I did not want extra insurance. Thirdly, I was told to find my car at the A1 lot. There were helpers at the budget garage, and they told me where the A1 lot was. I then took my luggage in the direction of the A1 lot. When I got there, I could not find the A1 lot. The parking spaces started at A9. So I went back to the area where the helpers were located and told them that I could not find the A1 lot. Rather than helping me, they told me that if I could not find the lot, then go back to the line and someone could help me. I will never use this car rental agency again. read more

I will never rent from Budget again! I am 70 years old and rented for a week out of Boston airport. I drove up to Maine for a few days with two friends. A week later I get a letter saying they are charging me an additional $125 for a cleaning fee for "excessive sand." I immediately called because I knew this had to be wrong. The customer service rep sent me pics showing nothing that the normal vacuuming that's done before the car is rented back out would've taken care of. What a scam! I'd be happy to share the pics if I can upload here. bottom line: go to Enterprise! read more

Already been waiting 1/2 hours behind only 3 people. The app tells you if you have a Fastbreak number you should get an email telling you to go to a certain zone and pick any car you want. That never happened. My husband tried to talk to the someone at the FastBreak counter and there was yet another line. read more

I wish I could give this place 100 NEGATIVE STARS AND THUMBS DOWN! Bottom Line: This was the ABSOLUTE WORST NIGHTMARE EXPERIENCE I HAVE EVER HAD WITH A RENTAL CAR AND RENTAL CAR COMPANY!!! I WILL NEVER RENT FROM BUDGET OR AVIS EVER AGAIN AND WILL POST THIS REVIEW ON YELP AND EVERY OTHER SITE I CAN TO WARN EVERYONE TO STAY AWAY! RENT from ENTERPRISE INSTEAD! We flew in from CA and waited in line at the counter over 2 hours at Boston Logan airport despite a reservation. Then waited another hour in the garage line just to get a vehicle. The garage attendant was impatient and wasn't helpful. This vehicle needed new shocks since we would bounce up and down over every bump. It severely hesitated when pressing the accelerator and lurch forward every time from a stop. It stalled out 3 times when coming to a stop. It was not safe to drive and we were very uncomfortable in it. The rear window was filthy and rear cupholders had trash and clipped fingernails in them. We tried to call Budget for a replacement car but the agents at the 800 call center told us we needed to call nearby locations since they didn't have accurate inventory counts. Calling nearby locations mostly sent us back to the 800 call center. We were completely dissatisfied with the responses would from the agents so we spoke to a manager who claimed his name was Lombardo in an office in CT. He was absolutely the worst manager and if I was his boss, I would've fired him on the spot. He has NO Customer Service skills and could care less about our predicament. He just kept telling us to call nearby locations of which we didn't even know where they were. We had to suffer with this vehicle because we needed to get to Cape Cod for a relative's wedding and couldn't be late. We called roadside assistance but were told it would take at least 90 minutes or more to get a replacement vehicle but we couldn't wait. This was the ABSOLUTE WORST NIGHTMARE EXPERIENCE I HAVE EVER HAD WITH A RENTAL CAR AND RENTAL CAR COMPANY!!! I WILL NEVER RENT FROM BUDGET OR AVIS EVER AGAIN AND WILL POST THIS REVIEW ON YELP AND EVERY OTHER SITE I CAN TO WARN EVERYONE TO STAY AWAY! RENT FROM ENTERPRISE INSTEAD! read more

They fucking suck. I reserved a car at Boston Logan Airport at 2AM. There were over 100 people in line ahead of me waiting to be serviced. I had to wait over an hour just to be helped. I am never renting from them again. read more

What a shitty, filthy company. The agent rushed us through the rental agreement process without asking us if we wanted any optional services. We just assumed they would ask if there was anything optional. Lo and behold, when we got the final receipt it was TWICE what we originally agreed too. Unless you take the time to read through pages of small print on a small screen of a credit card reader, you'd have no idea of all the hidden fees and them giving you services you didn't ask for. If you did take the time to read it, I'm sure everyone in line behind you and the agent would start heckling you to hurry up. We tried to call, there was ZERO customer service and they wouldn't transfer me to the Logan aiprot manager so I could give them an employee review. They just kept saying "you signed the contract." With hidden fees and sneaky moves, Budget turns out to be anything but. read more

Budget Car Rental - Bad service - Car Rental Near Me

MASSIVE amount of fees attached to the bill. The $345 estimate ballooned to $535 on return (I returned the vehicle on time). Plan ahead. Any "deal" you get may have about $165 in EIGHT additional fees; and that does not include the tax once it's all tallied up. Look elsewhere. If there are no cars anywhere else, I imagine taking a Taxi everywhere you need to go will end up being a lot cheaper. read more

Two hour wait. One agent. Nice guy, though. Enterprise looks much better staffed. Never again