Landed super late in Eugene and luckily Peter (I'm almost certain that was his name) was there to help us! Process was very simple and quick. We were so stressed because it said that they close at 12am and we landed a little later than expected. The man helping us let us know that he always waits for the last flight no matter how late it is and even mentioned that he's stayed until 3am before. Such a pleasant experience. read more

The woman that helped us at Budget Rental car at the Eugene Airport counter was so friendly and considerate and her small town humor was refreshing! read more

Budget Car Rental - Car Rental Near Me - Eugene, Oregon

The young lady in Eugene airport was great! So sweet & man was she patient, People can be so rude quickly, She was wonderful when I dropped it off too. Clean car and easy peasy! read more

Big, HUGE shoutout to Miguel!!! He turned my entire outlook on this Budget location around by his thoroughness and follow through. Our flight landed a few minutes early so we picked up our rental at 5:58p instead of 6p. I know this because I checked our paperwork after the price went up nearly $60 from what I had reserved it at. To say I was furious was an understatement. I don't think you could tell at the rental counter but I was extremely upset and disappointed that I'd reserve something for a certain price then get there the day of and be told something completely different. I asked why the price was different and they couldn't figure it out. They mentioned airport tax but all taxes and fees were included in my reserved rate. To tell us a completely different price and leave us with no option but to take the car (because we needed it and where would I find a lower rate or even a car right then and there) and call their customer service number to try and investigate the reasoning behind this left me very unhappy and dissatisfied. We pulled off and I told myself, look! forget about it for the moment because if I'm able to resolve it later I can't allow all of this negative energy to take over a perfectly fine birthday trip. Only took 300 hours of meditation to begin to help me view things this way. The moment I said f it! And went on with our evening, running a quick errand then headed to our hotel my phone rings from a Eugene area code and lo and behold it's Miguel! He researched the price and why this occurred after we left and had it resolved for me to match my reservation price as it should. I've never had someone resolve and issue in such a timely manner and then call me to let me know it's taken care of. This meant so much to me and my evening, freeing me of the burden of having to carve out time to address an issue that shouldn't have ever been an issue. When we returned the car he was there and I was able to personally thank him and express my gratitude for his strong work ethic and follow through but really I should email Budget because he really should be recognized by his employer for the customer service he provided to a valuable customer. Other than this mishap and a service light on in the vehicle (which caused zero issues, he assured us it was probably just a sensor) our experience was completely fine. I'd rent with this location again in the future, solely based on the service Miguel provided. Rental counter and cars are steps from arrival gates so everything about this location is easy breezy. Thank you again Miguel, you're a shining star and your 5 STAR service is greatly appreciated. read more

The car rental agent informed me the vehicle class I had reserved was not available on the day we arrived. Yet he proceeded to still charge us the same rate for a lower class vehicle. The difference was reflected on their website but was not honored so I had to call customer service. Once I called to confirm the reimbursement I was also informed by the customer care agent that the rental was turned in "late" logged 2 hours after the actual time we dropped off the vehicle and charged for that. I had pictures of the mileage, date and time to prove that that was all wrong. What's the point of signing a rental agreement contract if it isn't honored?! It was overall a very frustrating experience and should not happen to any paying customers. read more

They quickly accepted my debit card for my online reservation, but would NOT accept the same card at the airport for my car rental. Extremely frustrating and angry. I was stranded at the Eugene Airport with no car rental and no other transportation. All they told me was that Budget does not accept debit cards, only regular credit cards. Do not use Budget!!! I now go directly to Enterprise, who gladly accept debit cards. read more

I got a great car at a great price, and the woman at the counter was so friendly and helpful, even at 11:30pm! Everything about this car rental was easy. This was my second time using them, and the last experience was great as well. Airport location couldn't be more convenient. I'll definitely go with Budget the next time I'm in Eugene! read more

Terrible experience. You will need to wait even after you are done talking to the man at the counter and also a very rude worker. I had a very unpleasant time with Budget. Please hire a better worker he is very rude and incompetent. read more

I rented my car and paid in full. When I got to the rental desk at the airport they said my car was not ready yet. My flight was 30 minutes late so I was already thirty minutes past my rental time. My car should have been ready. They offered no compensation for delaying my trip. read more

attendent denied service when I got the budget representative on the line. The attendent was rude, he overcharged for insurance, then refused to offer insurance after 15 minutes even when I got permission from the customer servuce representative. Young adult white male 25ys old read more

Rented a car from here thinking I would need it for a few days while having a car repaired, turned out the mechanics were much quicker than anticipated and the rental isn't needed as long as planned, but this lousy excuse of a company won't allow ANY type of refund for the return early. So-I guess I'm paying for 2 days for nothing but a lesson learned of who NOT to Use. Also, the car smells like someone's smoked in it and there are a package of crackers in the console-so I think it's safe to assume budget isn't cleaning their cars, even during a GLOBAL PANDEMIC. read more

They charge additional $$$ to move pickup time by two hours. Last car had a nonfunctional fuel gauge, vehicle before that was missing it's gas cap. read more

Budget Car Rental ripped me off and stole $500 from me!!! Money that was hard earned through sweat and tears. This all started when my own car had mechanical issues and I needed a car to get around town. I searched online and found what seemed like a good deal on CarRental8.com. I booked a car and received an email from CarRental8.com letting me the arrangement was with Budget Car Rental at the Eugene Airport. I called Budget Car Rental at the airport to see what I needed to bring to pick up the car and I was told to bring my driver's license and a credit card. I asked if a Visa Debit Card is acceptable and was told that it wouldn't be an issue. But when I tried to pick up my rental car, which was prepaid for the day before, I was told that either I have to be flying in or out of the Eugene Airport or I would need a regular credit card. How insane! They were happy to take my form of payment online but wouldn't accept the same payment method as a form of deposit. I've rented many times from Enterprise Rental and that has never been an issue before. The man at the counter gave me the number to call at their customer service line. I called and was bounced back and forth like a ping pong ball. Budget would send me to CarRental8.com and CarRental8.com would send me back to Budget. Finally, Budget said they can't refund me the money even though I left without a car from them. That went on for an hour before I decided it was time to call my bank and dispute the charge all together. I then went to Enterprise and got a car through them. They were fine with my Visa Debit card. What a freaking nightmare to deal with both CarRental8.com and Budget. I will NEVER recommend them to anyone I know, and even if they're the last rental company in existence, I will never go through them again. From the look of their reviews, it seems that they've pissed off quite a few people. Why is the city allowing such a crooked company to still do business and rip off more people at the airport? Where is the accountability? read more

Very poor customer service. The telephone no. that is listed repeated over and over again "due to unexpected circumstances we are unable to answer the phone at this time." read more

Just another mediocre car company renting older over mileage cars with stained interiors and ripped, worn out carpets and agents with bot like personalities. Picked Budget because of the good prices but in the end was dissatisfied because of the refueling charges. I was charged for a full tank of gas even though I returned it half full. like Wells Fargo, just another ploy to suck more money iout of customers pockets. Not the company I will choose next time that's for sure. read more

Do not use Budget/Avis at Eugene Airport. I gave them 2 chances. The desk is incompetent and incredibly slow and not adequately staffed

They are ridiculous they want $600 $200 deposit and $400 for a one day rental. I don't think so. They can go take their car and shove it.

Budget sucks, I had a prepaid reservation and when I showed up to pick it up wanted over an hour to be told they don't have any cars left. They told me to get an uber and come back tomorrow in the morning and return to the airport. I called in the morning and still no cars! When I tried other rental car companies all the others are now sold out. Avoid budget, pay more to not deal with them. Now I get to uber around Eugene Oregon for 5 days, what a disaster. read more

I had made reservations at this location also gave them my flight number so they clearly could see what time I arrived only to find out at midnight that the staff left an hour early because they ran out of cars. They left me high and dry in the middle of the night with 4 kids. I will never ever rent from Budget ever again. Such a huge disappointment especially because I could have chosen Alamo or Enterprise for the same price and their staff were all still at the airport (EUG) working waiting for their passengers to arrive after closing time because they can clearly see their flight arrival time. Whoever was assigned to work this Budget location till closing time...it would have been nice if you had just given us a heads up by emailing something explaining why you left an hour early so we can make other arrangements and not be stranded at the freaking airport. I called customer service and they were no help either. So be aware if you book at this location that they will leave you high and dry even if you made reservations. Go with Alamo or Enterprise instead! read more

Booked a car here, called to confirm the reservation. Everything was good. I arrive and these dirtbags tell me that because I am not booked for a outbound flight that they can't give me a car on my debit card. I have more than enough money in my account to buy half their fleet. Never do business here again read more

Arrived early from our flight from SFO to EUG and went to the Budget counter to pick up a car we reserved on the Internet. The agent said we were an hour early and would have to pay for an extra day ( because we were an hour early) or wait an hour. What type of stupid policy is that by Budget? Suggestion to all, don't use Budget. We travel a lot and rent cars all the time, never have I run into such a poor policy. read more

This rental car company was just fine when we arrived in Eugene, OR. Our reservation was set and paid for from Sunday to the following Sunday. When we arrived at the airport to head home after filling the tank full, there was no lot attendant in site. We parked the car in the Budget lot and started to head in to catch our flight, no one was at the Budget Rental desk but we noticed a box outside to drop of rental car keys but felt uncomfortable doing that. We waited around for someone for a while and finally asked another rental company what to do and they advised us to drop the keys in the box, so we did. A month later, they charged our credit card another $130 and said we were lucky that's all they charged us for just leaving the car on the lot. Once we called, a very rude person was unwilling to help after we explained no one was there and we needed to catch a flight. Once we asked to speak with a manager, she was also very rude and unwilling to help. We had to dispute with our credit card company. Great way to end a trip. I will not recommend this company ever and will never rent from them again. Beware. read more

I made a reservation for a midsize SUV, which their website identifies as a Ford Escape or similar. I arrive on a Tuesday evening for a business trip, and guess what? No SUV's are available so they offer me a Chevy Malibu. The next day, I contact them to see if I can get an SUV and the person behind the desk was not very helpful, but said the manager would call me. The manager called with the news that they had a small SUV - a Pontiac Vibe - for me. Well, my girlfriend drives a Vibe and I would never call it an SUV, and definitely never an equivalent to an Escape. Plus, when I later spoke to the guy behind the counter, he had a horrible attitude and was arrogant. I called customer service and they just insisted that a Vibe was a small SUV and if I did not like it, I should upgrade to a bigger SUV. I think their low internet rate for a midsize SUV was just a sucker ploy to get you to upgrade to a more expensive vehicle. I travel for business regularly and will never use Budget again. read more