Currently waiting in line at Budget, pull up to a couple fighting outside, two people working the desk, one helping people, the other worrying about baseball tickets and getting his coworker some as well. Instead of helping the next person in line (myself) the person worrying about baseball tickets decided to leave and inform his coworker he wouldn't be in next week, but not before discussing baseball tickets some more and how many they would need. Another person came in behind me, he wasn't greeted, just sat down and waited. When it was finally my turn, I'm told they have no cars available. So I waited for nothing and needed the car for tomorrow. Won't be going back. read more

Great experience renting here from this Budget. I was in a pinch and needed a car same day while my truck was in the shop, and Budget came through with a Mazda CX5 for the week. My only complaint was they had one guy working the front desk while there was a line of people in the morning. But register on the app ahead of time and get all your paperwork done and when you're at the desk, you can be done and out in 10-15 mins. Located on the left side of the AAA office building on Madison, so it's a little hard to find. read more

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I booked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here. read more

Budget Car Rental - Parking lot view - Car Rental Near Me - Murrieta, California

Get your rental and be prepared to wait. I booked an 8 AM pick up and walked out an hour late. I get there 8 am store is closed and already a line. The girl opening who works there was 15 minutes late on top of that there was already a line of four customers. When it's finally my turn They tell me I still have to wait car is not ready , In that case why have to pick up times? I don't understand how I have a pick up time at 8 AM and I'm walking out at 9:05. Returning the car was much more easy the pick up not so much. They finally found me a car were able to wash , Just failed to clean the interior as it was dirty and seemed to have a dog hair all over. Tip be prepared to wait! read more

Budget Car Rental - Shop - Car Rental Near Me - Murrieta, California

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I had such a great experience at this location! Picking up my rental was so easy and hassle free. Joe was exceptional! I have other options closer to me for renting but I will go out of my way to go to this specific location! Thank you Joe! read more

We have used Budget many times and have very good experiences. Our only complaint is that they don't have an after hours key drop for late returns. They close very early and it would be great if they had a key drop. But, still a great business- certain we will return in the future! read more

The gentleman at the front desk was helpful. However, budget outsources their phone calls. This makes it difficult to ask for any clarifications. Apart from that, I didn't even get a call back till a day later which was a day late. Lastly, the outsourced calls go to a foreign country which creates a language barrier and makes it even more difficult to get any sort of understanding. I spoke to a "Mark" and "Porsche" who I'd bet weren't blessed with those names at birth. I do not recommend as there are better options to choose from! read more

I made my AVIS rental reservation through Costco's travel service for a Friday morning pick up @1000 hours. I needed that time so I could pack up the vehicle and then drive up to the Bay Area for my Dad's Saturday morning funeral. I received a pleasant voicemail from an Avis staff member who advised me the my pickup time was bumped up to Noon instead. I'm fully aware of how this pandemic has created a fleet vehicle shortage nationwide so I just had to wait and try to make up time on the road. When I arrived around 1200 for my rental, I was surprised and happy to hear that Avis had upgraded my vehicle due to the delayed pickup time. I returned the vehicle on Monday morning. I wish Avis had a better system or some type of automated vehicle return system like other rental companies do. Staff were very pleasant and efficient for both my pick up and drop off. read more

Really helped me out more than once. Really the how to manage the system for the best price.

Rude,rude,rude! I arrived on time for my 10:30 appt. They didn't have the car i had ordered in advance. They tried to give me a sedan when i ordered an suv. And Idela was rude, confrontational and unprofessional. She seriously needs a class or two on customer service. I will not be renting from them again! read more

The laziest group of people working here at 10:50 a.m. Stephanie & "Angel"/Lisa. I had a reservation for 11:00 a.m. through Costco and was told that they didn't have a car ready that was clean until 11:30 a.m. or 12 pm the latest due to Stephanie having to eat her food first before honoring a car reservation. Stephanie said I could get a car for my 11:00 reservation time, but it would be "as is", in other words used up and dirty, unprocessed and I'd be paying the same price since she stated they cannot even give me a discount for the inconvenience. If I wanted one I would have to call corporate and ask, however I feel that the representatives should be the ones to do that since they are the reason the car is not ready for my reservation time. I rent vehicles in town for business through Enterprise or Avis all the time, but I thought I'd try a Budget and I see why I never got around to working with such an incompetent company or at least the representatives(Stephanie & Angel) demonstrate it to be so. I cancelled my reservation due to this experience in dealing with their representatives(Stephanie & Angel) lack of customer service and adhering to my rental reservation. I used a better competitor down the street that is very accommodating and always makes sure the vehicles are clean upon receiving them as rentals. read more

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Been sitting here for 20 min. Was supposed to open at 8am. Nobody came. When calling the 800 number they said they have no way to contact anyone and refused to move husband reservation to Temecula. He has a work trip and was supposed to be on the road already. This is ridiculous. There is a line of people waiting. read more

Budget Car Rental - Line of people waiting. - Car Rental Near Me - Murrieta, California

Fast service, reliable employee. Had the honor of being Annie's first customer for the morning. Got dropped off at 7:20am to find out they didnt open until 8am (thanks google), so I waited outside until they opened. Annie arrived 15 minutes before opening and even let me come in while she got set up. Before I knew it, she had me out and on the road in about 10 minutes. Good job and keep up the great work, Annie :) read more

Online advertise price for a rental was 164.95 for three days. We paid 69.00 for insurance. The charged us 383.01 stating the rest was a deposit that would be returned on 7-10 days. When we called 12 business days after the return of the car. They are saying that the price of the rental is 383.01. They are liars ! False advertising and then rip you off at the location. Normally we rent from enterprise and have never had a problem. Do not rent from budget read more

Made reservations for standard car two weeks ago when I arrived they said didn't have one so gave me a dodge ram wich was nice prefer bigger car rental was a week over nite a small window crack expanded and wasn't drivable I took back because my trip hot canceled because the rental truck damage they still charged me to take truck home overnight even tho I didn't need the weekly had to reschedule my appointment Joe promised me the same deal n truck for two weeks later and now he reneged and has no integrity and trying to charge me more acting like I didn't reschedule the day I brought truck back with broken windshield its a sad world when people are dishonest and have no integrity I see wh g they barley have 2stars. Not Kool joe!! Keep your junk read more

I checked in at Murrieta Avis to retrieve rental and had to wait 30min at 11am to get vehicle because no one was at establishment. There was a sign on locked door stating "will be back in 30min". When rep showed up they attempted to upgrade to a sports car which was filthy and disgusting. I immediately returned the sports car. I was then given a crossover and I settled with it because I needed to get on with my day. The crossover appears to be over cleaned with an extreme odor of cigarettes. EXTREME: I have to drive with the window down. People I met today ask why I smell like cigarettes. I have never met a rental company with such unprofessionalism and disregard for customers health. The rep at the building was unapologetic and wanted me out of the office as fast as possible. I don't know what I will do tomorrow. I will have to drive the car and then change my clothes from the awful smell. Worst of all I have a fear that I will be held responsible for the this smell when I return the vehicle. I tried to call online to make a complaint or readjustment somewhere else but was on hold for an hour. read more

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DO NOT RENT A CAR from this place. They are thieves and will overcharged you. I returned my rental and was overcharged for two days. Horrible customer service and experience. I will be telling my entire company not to use this place. read more

I would give these guys a zero rating. Terrible customer service and generally terrible people working here, especially on Madison in Murrieta. Canceled a van reservation a day to pick up & a reservation made 5 months prior with stupid reasons as to why they did. This caused my hotel to charge the full cancellation amount. read more

Made reservations over a month in advance and confirmed a couple days before I was suppose to pick up. 1. Showed up at 8 AM sharp like my reservation said and the employees showed up to open at 8:20 - 20 minutes behind schedule. 2. The vehicle we reserved and confirmed was not at that location and all they can do is have us drive 45 minutes out of our way to pick it up at another location!!!!! At this point we have no choice. 3. Employees were incompetent and useless!!!!! DO NOT bother renting here. Save your money and the headache. I will be filing a formal complaint with their corporate offices. RIDICULOUS!!!!! read more

Just picked up our rental this afternoon 11/4/21 and had thought that the exterior was already super dirty to begin with.. i was w/e about it at first UNTIL i sat in the far back seat and noticed this disgusting dried vomit looking marking. The least you could do for people that are renting from you is provide them with cleaned/cleaner vehicles. We better not get charged extra when we return on monday 11/8/21 is all im going to say... read more

Budget Car Rental - Disappointment. Provided us with a filthy vehicle - Car Rental Near Me - Murrieta, California

When I called the 800-number I was told that I could rent a car with an upgrade and have GPS. I was also told that I would not have to fill the car up as they would do it for me and not charge more than the current price of gasoline. When I showed up at the ticket counter, there was no GPS. By the way, the office was very hard to find as there was a tiny sign in the window and I literally drove by it three times. My "upgrade," was a Nissan that ran as though it had never been serviced in the last five years. It also did not have a GPS. It also was not compatible with my iPhone as I tried to link it up and get directions to San Diego airport. When I returned the car and complained to the woman working that the car drove terribly, that it had no GPS, and now I have to find the nearest gas station to fill it up when I was told I did not have to, she simply said I am sorry. "These cars run a little bit clunky". If, in 1 million years, this company wanted to keep me as a customer, someone who rents cars several times a month, they lost. read more

Had to rent and drive 900 miles. The car was very dirty. Dust all over interior dash; Seats and inside doors had dried ice cream or some sort of food; stereo touch screen was so greasy with greasy fingerprints I did not want to touch it; Alert pop up that windshield washer fluid was empty; I checked the display on the car for tire pressure and the passenger front tire was way lower than than the others. The inside windshield was dirty. The place was packed and they had one person doing his best at the counter and they were getting ready to close and I had to get going so I cleaned it myself and added air to the tire etc. Before I left, when I got home my wife noticed that there were dents all over the front and rock pits in the windows. There was no walk through when I picked up the car as I was just given the keys. I was also told that the gas tank was full. Although the gauge looked full, I ended up putting 4 gallons in the tank at the gas station near the rental car place. I will never use Budget again. Local phone number to the facility is worthless as no one picks up and it just goes to the general budget recording. read more

I am beyond upset with this company. I did a rental through their online service only to find out 30 minutes before pick up that there was nothing available. However my card was already charged and I had to call them and wait for over 15 minutes in HOLD with four different transfers to get my refund, which takes 3-4 business days!!! This is ridiculous, their prices are not even competitive enough and the only reason I used them was because the enterprise closer to me was all booked. Never using them again and will never recommend them to nobody. read more

Everyone's experience is different but if you make a reservation and get there early enough it seems like you'll be accommodated. Aida (ieatuh) did a great job accommodating everyone considering her coworker called off sick with a "cough" lol. We were able to rent a car last minute in an emergency situation. Thanks! read more

As a regular customer I just want to reach out my gratitude that Joe and his team bring each and every single visit. Joe as a manager knows how to run the establishment impeccably and always provides the best customer service at the highest level. Highly recommend this location for all your car rental needs you won't regret it one bit! read more

I reserved a car, using Expedia. However, something went wrong and the information was not transferred to the actual rental location. So, when we arrived, they didn't have a car for us. I was furious! However, two representatives worked it out. They went above and beyond to work everything out. I walked out of the office more than happy. I would use them again. read more

Great customer service! Clean car and no issues, I'll be renting from here next time I visit!!! Loved it!!!

I made my reservation through Costco weeks in advance. I received a call the night before I was to pick the car up stating they did not have a car for 8 AM, only noon, which did not work for me since I was leaving on a trip with the family at 8 AM. So, they found me a car over an hour away instead of 20 minutes to Murrietta in Fullerton. Next problem: Went to pick the car up but the manager stated he did not know i was coming until he walked into the door and the car was at the car wash and would be 2 hours. Really!!! He told me a family had 3 days, so I said give it to me dirty. Well, seems they went to the beach sand on the seat floor everywhere. Old Grapes under the seat. I had to spend an hour cleaning the car. Car was great after that, but both of these dealerships need to get their act together. read more

Been coming here for several months and have found them to be extremely helpful. Although the online process sometimes over books cars Joe was very helpful in finding ya the car we requested. I would highly recommend this location. read more

Joe is amazing! When I got turned away and was given the run around by their sister location in Temecula two days in a row along with every Enterprise from Temecula to Lake Elsinore the Avis/Budget team in Murrieta came through for me! Thank you guys! You've earned a customer for life! read more

Rented a car for m-f and paid $376!. When I went to the store to get the car the employee told me they give discounts for AAA. The employee even had to call a manager and get the AAA code to apply my discount. Ok cool no problem. On the receipt the discount wasn't applied. I asked said employee about this and was told "don't worry it's In the computer...ok cool...figured I'd get it upon the return. I go in today to return the car and was greeted by another emploee...she told me that rates are set in stone when you pay online and a discount could not be applied after the fact. ( yea I know bs). I called enterprise in Temecula and they employee I spoke to gave me a discount Over the phone and it came out to Over 50 percent less than what this dump charged me. Never again. Oh and did I mention they are trying to charge me for a scrape on the bumper???? Wow read more

I was looking for a particular vehicle to rent for a special occasion. Other rental car companies told me they couldn't help me since it was last minute so I came to the Avis office at this same location and was helped by Joe. Immediately Joe wanted to help me fulfill my wish and went above and beyond to find the vehicle I wanted. It turned out to be a memorable occasion and I'm very thankful to Joe and the team at this Avis location. read more

It's too bad this location seems to have some bad employees. Definitely will go elsewhere from now on, and save me a headache from the crappy communication and service here. This place doesn't have many vehicles apparently, and the office staff are doubling as cleaning attendants which seems to give them a rude demeanor as if they are overworked and the customer pays for it in having to deal with the consequences. read more

1. My confirmation was for a mid size car, when I arrived they didn't have any, so they gave me a Hyundai elantra. The girl at the counter acted gave me some BS excuse and said I don't know why the system keeps letting that happen. 2. The car was in desperate need of an alignment, it shook when going over 40 mph on the freeway and smelled like cigarette smoke. 3. They charged me $18 extra apparently for the tank not being full. I brought it back exactly how they gave it to me. 4. Stay away from this place!! Spend the extra $$ going to Enterprise or Hertz, at least they have professional staff!! read more

Pretty frustrating that this location doesn't have a "key drop-off" option.. thankful that we were given the same rate as promised for a bigger vehicle though read more

Went to go pick up the car I reserved a week ago and was told they have no more cars. Um ok. They wouldn't even give me an upgraded car. The girl at the front was beyond rude and made it seem like it was my fault that they didn't have my car available. read more

I rented here for my work and didn't have any issues. It wasn't a fancy car but got me from point A to B without any issues. Good service, Manager was nice and even got me a free upgrade, I appreciated that! read more

Hours of operations listed in my confirmation email and booking services 800 # is incorrect. I got to the place at 530 and they were closed despite being assured by the company I can pick it up before 6pm. I called the 800 #, wasted 30 mins being transferred, only to have my call dropped. Called again asted another 30 mins and experienced the worst customer service. I was being treated like i was trying to get something for free which is not the case. I expect the services I reserved and will only pay for what I asked for. Nothing more nothing less. I took my business elsewhere and was treated with respect there and will never book a car with budget again. read more

I made a reservation a week before and they call me 30 minutes before to tell me they have no cars. Tried to get one for the next day and they said no. Called the headquarters and all they told me was they did not have car, asked for a supervisor and was on hold for over 30 minutes with no answer they just kept rerouting me! read more

Jennifer is a SAVIOR!!! My brother and I had gone through what seemed like a nightmare trying to get a rental car when we arrived at LAX. Our reservations were cancelled, there were not enough cars...the list goes on. We came to this location and Jennifer helped us out with no questions asked and even stayed beyond closing time. She was so friendly and accommodating and even gave us pointers on how to get cheaper rates. Jennifer you are the best! You truly made our trip worth it! We cannot thank you enough. We will be coming here from now on when we visit! She is definitely beyond deserving of a promotion! read more