I was initially nervous about trying a rental company other than Enterprise (which we've used for several years, but have unfortunately had enough issues lately to prompt looking at other options), but I'm so happy we did! Is the office tiny and tucked into a strip mall? Yes. Does it have all the frills of other companies? No. ...but...I'll take better discounts, cleaner cars and consistent service over frills any day. Daisy has been amazing, even when our family is needy or we accidentally double book reservations ‍. She goes above and beyond every-time and it is truly appreciated. Thank you!! read more

And do not rent from this place. I was supposed to get a car back in November and they ended up not being able to take my payment so the two men inside told me to call and cancel so I can get my money back. We are now in January and this whole company keeps giving me the runaround every single time I call them. They owe me $400 and have yet to give it to me. It's to the point I think I'm not the only person that they've done this to but people aren't fighting hard enough to get their money so they give up. I call every single week. Every single person at budget has an attitude and nobody knows where my money is. read more

my husband rented a car in vegas and returned it to this location the next day - these people didnt check his car in and rented it out and we got billed 3 days overcharge !!! this company refused to help and reverse charges never responded to email and denied seeing us return the car. do not rent with avis/budget ever !!! still trying to dipute over $800 overcharge with my credit card !!! read more

I picked up a car from this location on Saturday, August 22nd at 8 a.m. The fact that there certainly are sanitary standards to maintain during Covid, didn't seem to bother them at all, nor did they follow them. The car was filthy! The outside had obviously not been washed. The inside passenger door looked like someone had wiped the mud off their shoes all over on it. There was trash in the front and the back of the car, plus a disgusting stain in the trunk, not to mention the inside of the front windhsheild hadn't been cleaned either. We had a very long drive in front of us (Redding), but we had to wait 40 minutes to get on the road while they took the car to be cleaned. I don't believe for a second it was sanitized, however. So gross! I had to keep the car 2 extra days, which I understood cost $28 a day, yet they managed to increased my bill $100 with added late fees. I reminded the employee the condition we'd gotten the car in and the inconvenience they had put me through to no avail. I will NEVER rent another car from these crooks again. No wonder they have so little business!! read more

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Awful. A rock hit our rental and cracked the windshield and they charged us a large amount to have it replaced. We could have had it replaced for much cheaper. They have their own insurance for this and yet we still paid alot! Awful customer service and the main number you call for this location isn't local. It's like you're calling someone in India!!! read more

I rented a van from this location and everything was okay until I was alerted by my credit card company of potential fraudulent charges. I was supposed to be charged $265. for the rental, but I was charged $1,312. instead. I called Budget and the gentleman said there was no way I could have been charged $1,312. He put me on hold and said he contacted their corporate office and they only saw $265 being charged. He said he would re-authorize only $265 from my credit card company. I then called my credit card company, and the dispute department told me that not only did they charge me $1,312., but 30 minutes later, they tried to charge my card again for a different amount: $1,327. My credit card company declined that 2nd charge and that is when they contacted me. It took some time to straighten things out, and I had to get new credit cards as a result of the disputed charge. read more

Budget Car Rental - Car Rental Near Me - Temecula, California

Did a prepaid rental ($84.21) through Priceline. Picked up car, no problem. Returned car. Next day a charge shows on my credit card $84.21 from Budget. Called local office to report. After a week, called again. Person says "Glad you called, first guy neglected to write down your phone number." Stated the problem, felt it would be resolved. Another week passes, no resolution. Try to call numerous times, get recording for central reservations. After days, decide to speak with central billing. After long wait, lengthy conversation, I am told I need to call Priceline to resolve. No way, their charge was correct. I have filed a dispute with my bank. Decided to call Eugene St location once more, before writing this. Nope, apparently no way to reach a human. Did I save a few dollars? Yes. Was it worth the hassle of being billed two times? No. (But first I tried read more

Booked a car 2 days in advance. Showed up to pick up, waited 10 minutes while person in front of me rented a car (which was fine). When it was my turn next, the women working asked what I wanted. Told her I had a reservation, she asked for my name, I gave it to her, she checks her list then informs me they have no more available cars. I asked how that can be since I had made a reservation. Was told she was sorry but she has nothing. Blamed it on the fact that it was ComicCon weekend (an event over an hours drive away). Offered no other solution, didn't seem to care that I am now stuck without the car I needed for weekend travel, despite my advance reservation. She offered to call 2 airport locations (more than an hour away, and 15 minutes before closing time) to see if they had any cars, or suggested I come back in the morning and see "if" they have any cars available. Total lack of basic customer service or accountability for taking reservations, but not having cars available. Viewed the situation as my problem, not theirs. Will not ever rent cars from this place again. read more

I don't know what other people is experiencing but this location is as I see is the busiest when I have to make a reservation and people end up renting from this location and obviously they are helped from staff from what I have experience for months that I have rented from this location. Daisy and Chris was very nice, kind and amazing people that I have met, people that I come across with and mention about rental cars I direct them to this location. My son is autistic and I have no car to use and I have to take him to therapy and I ended up renting with them for months, until I had to have brain surgery and need to recover. But all the months I was with them, they helped me so much and I appreciate the kindness that they provided me and my family. They deserve more for the hard work they do especially Daisy. She's so awesome and so attentive with her customers from what I have seen when I am at their office. I will continue to rent from this location and send people I know to be able to rent as well and share my experience with friends and family. God bless the staff! read more

Such a great experience renting from here. We just took a trip to Colorado and decided to drive. We had a great pick up experience. It was friendly simple and exactly what one would expect. the car provided was amazing and when I thanked her for it she told me she felt the car provided was the best one for us and boy was she right! We are so thankful For that! I will always go back here in the future. Thank you so much for your kindness and consideration knowing we had a long drive. read more

I am forced to give one star because zero is not an option. To start out, I am an Avis preferred plus renter, I live locally and needed a car on a Sunday, I arrived 10 minutes after their closing after headed to the wrong location on a map that didn't exist. Peered through the window and a heavy set man shook his head and walked in the back. I attempted to call him as I had a reservation and the only car in the lot was the same make and model and color on the reservation. The man came out to the counter and again ignored me. After reading the rest of the reviews, this location is god awful in customer service. I never had a bad rental they usually wait open or call if I don't arrive. Looks like Enterprise will be getting my business from now on. If you manage this location you need to fire these employees they are causing you to lose business. read more

Budget needs a customer service overhaul!!! The worse experience and NOBODY, and I mean nobody, is empowered to "take care of the customer" No supervisor or manager can make the customer happy when their company drops the ball!!! I spent 1.5 hours on the phone because of a website issue and, after transferring me all over the place, they could not manually right the wrong, only saying to file a customer complaint!!! There are many rental companies out there and my advice is, don't waste you time with this one!! read more

avoid this location if possible. when we picked up rental car was dirty and gas tank empty. still required to fill tank upon return because i didn't take a picture or alert the attendant to an empty tank. read more

Went in on Friday after paying for my reservation online only to be told I can't pay my deposit with the same card and now have to wait 10 days for a refund. Went back in today Saturday 8/10 for my bank to flag the transaction, I fixed and than was told I can't use the same card for 24 hours. Brought in a friend with a credit card to help, just wanted the rental for 24 hours and all the sudden needed a bigger deposit. Went straight to their Murrieta location, same debit card no deposit and left happy with a car. So please avoid this place, go to the Murrieta location and ask for Joe! He's awesome! read more

The white lady running this place is extremely rude and unprofessional. Whoever you are, you need to learn basic customer service. You were a total jerk, and your comments and attitude were undeserving. I was polite the entire time, and did not deserve your rudeness. When I got into the car, it was FILTHY! Fast food bags, cups, crap everywhere. Dirt and debris were all over the carpet. I didn't have time to come back in and tell you about it, as you were already so rude I just wanted to get the hell home. After reading the reviews here, you have apparently been less than professional to many customers. You are a very bitter and mean person. read more

Worst experience ever trying to rent a car. Customer service was terrible! I left without a rental. I went to Enterprise down the street and they are wonderful there! read more

If I could give zero stars I would! This location including the company as a whole are rude and have the worst customer service. First off the car given to me was dirty. Second off I got a flat tire in the middle of nowhere on the way to Las Vegas and stranded for almost two hours waiting on a tow truck !!! I drove 115 miles on a spare tire. Then I make it to Budget Las Vegas at the Mccaran Airport. The lady working the booth is clueless and needs to be retrained. Instead of providing me with a new car she closed out the reservation!!! Then I called the manager and they gave me a Avis Rental. Now they have charged my bank account three times for a rental that was returned. Never ever will I ever rent from Budget. I will sue them if I don't get all of my money back $700 is allot of money for all the trouble I had the rental should be free!!!! read more

Wish I could give this place 0 stars. Despite state and local orders and multiple signs in the rental office, the woman working the front desk wore no mask during any interaction. She did not maintain 6 feet or any other demonstrate any other public health safety behaviors. I do not care what she personally believes when this is what your workplace and the county requires you need to do it. Furthermore, the car I rented was DISGUSTING. There were obvious spill stains/marks on the console and seat. I ended up having to Clorox the car before I could stand to be in it. That was also coupled with the fact that the car stunk badly from whatever product they use. I rent cars on a regular basis due to work and have never received a dirty car or observed such blatant disregard for basic directions. read more

If I could leave no stars I would. After returning the rental I realized my wallet was still inside of the car. I called the location I returned the car to and the lady said she would look for my wallet then call back within 20-30 minutes. After attempting to call back multiple times before they closed, they never answered their phone. The next morning I drove back to the location and the lady refused to look at me while I asked about my wallet. She insisted it wasn't in there and that the vehicle was already rented out by someone new that morning, even though I arrived in less than an hour after they opened. This was Interesting given the fact that I dropped it off the day before and the vehicle didn't go through any type of cleaning before given to the new person renting the same vehicle. The lady had said she "attempted" to call the person renting the vehicle "multiple times" but they didn't respond back to let them know if they found my wallet in the car. The front desk lady was clearing talking out of her a** and said anything to get me out of the rental place. I would never suggest anyone to rent a car from them with the terrible service I received. This comes from the 10-15minute wait, I went though multiple times while they kept me on hold when I tried to communicate with them over the phone. As well as not cleaning out/ sanitizing the vehicles before being given out to the next customer. I had the worst service, and worst experience through this rental agency and will never go through them again. Highly recommend you keep looking elsewhere. read more

I would leave zero stars if possible. This had to be one of the worst car rental experiences I have ever had. The customer service was the worst I have ever experienced and one top of it the car i recieved needed maintenance. When I asked for what I was told it was over due for an oil change. I requested another car and was told they had no other cars after waiting for 30 mins. When I inquired about the other keys hanging they said they were reserved, however the store was closing by this point. To top it off I had to put in two pints of oil due the car needing oil! The car was trashed and had not been washed and smelled like cigarettes. If I had not needed to be in Arizona for work the next day I would not have taken the car. I rent cars 2-3 times a month and will never use Budget again. This was my first and last time. read more

My daughter and I just returned from a trip to Colorado.our rental car was to be returned by 3 pm. We called the Temecula budget at 1:50 to let them know we would be dropping the car off and verifyvlocation.I was told from the woman working the counter that it's too late and since they close at 2pm we would have to leave it unlocked with keys in the glove box. When we walked through the door it was 2:06 both the woman and man behind the counter were helping customers. I waited and the man was going to be fine about taking the car and then the woman stepped in and said no our computers are off. She then proceeded to lock me out then came out and wanted the keys. Lastly as we waited for my husband to arrive.she came out got in the drivers seal ripped my phone cord out and said I have to move this car to the back. Its still full of our stuff she actually put it in gear and we were just throwing our belongings out into the parking lot. It was quite disturbing. My daughter has anxiety and we are now dealing with that as we drive home. I would say stay away from doing any business at this place. She is insisting that she will be charging us for another day plus a late fee! Before we left I knocked on the glass door to ask what her name was,she was on the computer and so was the other guy. I was told the computers shut down promptly at 2pm. They lied and treat their customers horribly. Thumbs down! read more

Just picked up a car from this place and the car is filthy. I don't even think they checked it after the previous rental. Their valet tab, papers, coffee cups, and rolled up napkins were all still inside. The only reason why I took the car is because we had things to do and I did not feel like going back inside. Definitely pay more and to enterprise-or anywhere but here. read more

Terrible experience!!!! Steer clear of budget rental. Customer service is ridiculous. I was supposed to return a car at 2pm but the return location closed at 2pm and nobody bothered to inform me. Instead when I went to rerun the car I was charged an extra $50 for an extension! Really!!!! On top of that when I did the return the car the next day, I was charged another $16 because the fuel tank was not quite at the full mark. Another, really!!!! How ridiculous can they be? read more

Daisy was super nice and helpful. I rented a car twice this week for s family member visiting from out of town and she was amazing.

I just rented a car this last weekend everything went smoothly. Till I went to return the car I just put gas in the car at the gas station near budget and I went to park the car, and was almost hit by a guy in a truck. The man in the truck turned out to work at the office of the budget. Not only was I in the car but my 3 year old son if he hit me it would have been the side my son was on he was speeding through the parking lot and there was no need to let alone honk at me when I was negotiating to park the car and he didn't apologize. Don't think I will rent there again do that man who put myself and son endanger read more

First of all this location does not adhere to there business hours. Went to drop off the rental within business hours and they were already closed. Had to come back the next day and change my plans. Got there and was told we close early all the time. The workers are dressed to go to the beach. So unprofessional. Filled the tank but since I had to drive it back home and to budget again it used less then a 1/4 of a gallon of gas but they were still going to charge me extra for not filling the tank. Please save yourself the heartache and stress and use any other rental car location. read more

Ok when I rented this truck everything was perfect the girls were super nice. I was informed by one of the girls the truck was not full of gas and when I return it to just take a photo with my phone and fill it as close to when I picked it up, so on the day I dropped off the truck I had trouble finding a gas station with Diesel so I figured since the gas gage was at half and when I picked it up it was not full at 3 quarters of the way I would not be charged a whole lot and I was aware that they charge $9 per gallon if they refuel. Well I got charged according to the manager Amber for a full tank even though when I picked up the truck it was not full, and she was not willing to readjust the fuel charge and said sorry if the new girl misinformed you but the truck was full and the gas gage was broken, if I would have know the gage was broken I would had refilled the truck but I thought the truck only needed a quarter tank not half a tank. I just want to say that my first impression of this place was great based off of the friendliness and service of the first 2 girls that helped me, but based on the attitude and rudeness from the manager Amber I would not recommend this place. read more

VERY UNPROFESSIONAL AND THEY RENT OUT UNSAFE CARS. They did NOT do a walk around before we rented or when we dropped it off, the first car that was rented to us had 3 lugnuts on the passenger front wheel loose which started making a loud thud sound, also made the steering shake while driving. We were on our way out of state for a funeral and missed part of the service because of this inconvenience and also that put my 2 young children's lives in danger. The car had low air in all 3 tires and had low oil as well. When we told them what had happned all they said is sorry there is nothing We can do about it. Asked to speak with a manager they said she isnt there she only pops in. We keep Calling to speak to a manager and they kept giving me the run around. Plus they tried to charge us for 1/4 of a tank even after all this so my husband went and filled it up real quick and they tried charging us a late fee for doing that. Very horrible place. If you want an unsafe vehicle, rent from this place! read more

This location 27645 Jefferson Ave Ste 113 is actually the Budget Track Rental in Temecula. They deserve 0 Stars. Rented a truck for 9 days. When I walked in the store the girl (suppose to be the manager) behind the counter was rude from the get go. Then she started telling me to fill the gas tank on one of the truck, even though my time was limited and was willing to have them fill it. Just kept giving attitude. Then promised to have the owner call me once the truck was fueled up and give me my total, since he supposedly is the only one who can take care of it and was on a conference call. Are you kidding me?! The WORST customer service that I have ever received anywhere. Still no call back!! Do yourself a huge favor NEVER use Budget Truck Rental in Temecula, go anywhere but this place. read more

I've never been treated so rudly in my entire life. Frank helped both rm and my friend and we both had terrible experiences. I would willingly pay 3 times more what I was charged here to get even just mediocre service somewhere else. read more