Jesus was very helpful and I plan on coming back to this enterprise, because the he was very helpful in regards to answering questions and the rental return process read more

I had a fantastic experience at Enterprise thanks to Mason. From the moment I arrived, he was incredibly friendly, professional, and genuinely kind. He took the time to explain everything thoroughly, answered all of my questions, and made what had been a very stressful situation after my car accident so much easier. Mason truly went above and beyond to make sure I was taken care of. It's rare to come across someone who is not only knowledgeable but also so patient and kind. Customer service like his makes a lasting impression, and Enterprise is lucky to have him on the team. Thank you, Mason, for turning a difficult day into a much better experience! read more

Thank you to Jacob for checking me in and keeping his 10 minute promise to get me my car. It was less than 10 minutes when Cynthia looked over the car with me and asked if I needed any of the coverage. Not exactly the mini van I wanted since I reserved a SUV but not a game changer. I wish all rent-a-car locations and companies can be as efficient as I was driving off the lot in 15 minutes total. I will definitely rent from this location again! Keep up the great work! read more

Won't take a debit card as payment! Never once said you have to use credit card until pick up time! Didn't have this problem any other place I've rented a car from! What a joke! Don't use this place! Went to budget Rent-A-Car about 2 miles away and was able to get a nicer car for cheaper with no problems! Save your time, energy and money and go to budget! read more

Bri was so nice and had the best customer service. Very knowledgeable on vehicles and had great suggestions within my budget!! Highly recommend read more

I'd also like to give a shout out to Logan. What a great personality he is to work with customers and lead them to their car and explain the details with such great personality. Good kid. read more

This is my third time renting a car from Enterprise. It actually would have been fourth or fifth, but unfortunately over the summer they were low on minivans (even though I put in for a reservation) I appreciated the fact that they gave a call 24 hours in advance to let me know I wasn't gonna be able to be accommodated. I was obviously disappointed however more recently I needed a car in a pinch due to a mechanical issue with my car and a representative that worked there by the name of Jesus noticed that I never mt past request for minivan so he made sure I was able to get one. Than unfortunately AC wasn't blowing perfectly after day 3, he offered several options to fix the situation, including, bringing the car back or able to give me a discount since I only needed the car in the mornings anyway so the ac wasn't a huge inconvenience, but I appreciate his great customer service. read more

Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast, friendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine! read more

Jose is the man! If you know him or been around him you get a sense of cal, cool and collectiveness. Give that man a $50 gift card to wherever he wants or I will. read more

Let me start by saying have you heard the cliché you get what you pay for.That's true most of the time. But in rare cases you get more than what you paid for.That has been my experience when renting a car from Enterprise Madison Ave Murrieta. Manager Alex and her Team go above & beyond to make their customers feel comfortable and valued.This leads to loyalty and repeat business. Six years and counting for me. The driver Service is the icing on the cake. They do an outstanding job as well. Vehicle selection is always newer and clean. Keep up the good work guys customer service is a lost art. Thank you Law H. read more

Used through my insurance and they scheduled a pick up from the collision center. Enterprise was 20 min late to pick me up and then still had to wait another 20+ min once I got there. If you are on a tight schedule do not go with them. If time is not an issue then by all means. read more

I love enterprise in Murrieta! They may have a little wait time but their options are much better than other places and their team works hard to get folks in and out 7 days a week!Theres a reason people choose enterprise and it's always full like any great business. -Proud emerald club member for life read more

1 Star - Absolute Waste of Time I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience. read more

It is incredibly frustrating that the online booking system shows vehicles available, only for the branch to call and say they don't have it. I received two calls telling me what I saw online was incorrect and asking me to choose something else. This is the second time this has happened to me, and looking at other reviews, it's clearly a constant issue. Let's do better! Get this website fixed to show accurate results, team! read more

We make appointments for a reason, if I show up early/on time for an appointment, I expect to be treated with the same courtesy. I have been waiting outside in the blazing sun for over 30 minutes now because the waiting room was full, now 1/2 an hour past my appointment time. I can understand if you're running behind, but to already be behind over 30 minutes is crazy and blatantly disrespectful towards your customers. Especially when you only have one person manning the front desk/check ins and the rest of your employees have disappeared to who knows where because they aren't outside helping customers, nor are any of them inside. We make appointments for convenience and because we have other obligations. Every walk in, return and other employees picking up vehicles have been made a priority over our appointment time. When I asked for an update, I was told 10 more minutes so all in all, waited 40 minutes past my scheduled appointment time which really should not be acceptable. It took a whopping 2 minutes to sign and get my car after waiting all that time and I gave a couple extra stars for Jacob who was nice and polite and didn't push anything extra on us. The guy at the front desk was also friendly and all your extra workers were apparently in the back washing/cleaning cars. read more

I've used this place for years and I have finally had enough of the horrible service. You wait forever for your car, in the hopes they have the car you actually reserved. What is a point of a reservation if you don't get the car at the time you reserved and you don't even get the car you reserved. Horrible customer service. I tried both Temecula locations and my last hope was this one...since I had no other options I kept going to this location. Each location provides horrible customer service, they don't provide the reserved car, or they provide you with a car with maintenance issues and long wait times. read more

Jose was awesome and helped me out as a first time renter. Saved me from paying double for my rental.

Desk is understaffed and I suspect undertrained. So much waiting, then wait some more. Had to ask them to wash the car they brought out for me, it was filthy on the outside. Takes a long time on hold (over 10 minutes) to get anyone on the phone when returning a call from them. They called asking about my experience, I told them, and got a canned response, something like "we strive for excellence". I think this poor service is a company-wide issue as I had a bad experience in San Jose as well. Just...idk if Hertz is any better but I'll try them next time. read more

DO NOT RENT HERE: Jessica is a mess-i-ca. "I'm not saying she's a racist, but she 'ain't' dealing with any other races." I knew that from the moment that she sarcastically greeted me to the moment that she was rude, unfriendly, and she acted like she was disturbed and aggravated. I ended up leaving, going to another location and getting exactly what I needed after mess-i-ca tried to make it difficult to rent a vehicle. If you work in customer service, then act like you want to work in customer service. If you do not want to be friendly, understanding, and professional, then you should not be in the customer service field, Jessica. read more

Enough is enough! I have been renting from this facility for several years and its the same song and dance. 45 min wait for a car and the car is dirty, 1/2 tank of gas. How is it that when I rent at an airport, I show my license and 2 minutes later I'm on my way. Murrieta does not have the foot traffic like an airport. Don't apologize if your going to commit the same BS every visit. Fire the manager, hire competent service people, get the client on their way in 15 mins. Who are you that you would torture your customer base. Get it together!!!! read more

Very accommodating and willing to help with any questions or needs. Pay attention to pick up and drop off times.

Rented a car to be dropped off at French valley airport. It has taken forever and it is completely disorganized.

Do not rent at this location they are impossible! I returned my car w gas over the quantity due and returned in perfect condition. The young girl that checked in my car forgot to check in the car and I have had to pursue my deposit of 300.00 back 21 days later (usually is refunded in 3 days) then they processed the return deposit and it is not the total of 300.00 - they also sent me an invoice showing the return deposit (at the lower amount) but is going through my bank AS ANOTHER CHARGE! THE BUMMER TO DEAL WITH THIS LOCATION IS YOU HAVE TO WAIT A HALF HOUR TO AN HOUR TO GET THROUGH THEIR PHONE LINES. NOW I NEED NEARLY DOUBLE THE AMOUNT BACK ON THE CHARGES! Katlyn, who knows nothing about banks thinks I should take Uber's there and back and get a print out and take it to my bank and force the bank to align with their accounting! Of course the bank will force them to align with the money they removed from my account twice Love how they give their generic response, as if they care- which does not help you get anything done. I'm already in contact with the manager Colin : who promised me a call back yesterday and is refusing to call back regarding the double charges. read more

I would give less but cannot! Original post 4 YEARS old!!! Now they reach out to ask for paperwork are you kidding? I am out the money you got a new tire and your truck did not get impounded as I had it towed! Rotten service horrible response! I included photo of original post. I would walk first before renting a car from this trash place! read more

Enterprise Rent-A-Car - Here is proof of the "great" service! - Car Rental Near Me - Murrieta, California

One star is too many! We use this Enterprise location only because it's close to home, but after several consecutive years of reserving a in advance, they have failed to honor our confirmed reservation EVERY SINGLE TIME. We always reserve a premium SUV when our kids come to visit because our disabled grandson, car seats, luggage, and tall family members require the extra space. Despite receiving confirmation and check-in texts, there was a problem with our vehicle on our most recent reservation with the company. I would have been more understanding if year after year there wasn't always some problem with our rental being available and I didn't need it to pick up family, including my disabled grandson, at the airport that very afternoon. After ongoing questions and concerns regarding what Enterprise was going to do to resolve the problem, the assistant manager (Jacob Rollins) became highly confrontational and repeatedly threatened to call the police if I didn't leave. I was never rude, disruptive, or inappropriate. Frustrated, yes. I simply wanted a solution. Other customers were so shocked by his behavior that they spoke up on my behalf and even offered to be witnesses should I need them. I left the premises without a vehicle due to Mr. Rollins telling me he was going to call the police. I've never in my life had someone threaten to call the police on me. It was extremely alarming and upsetting. We were forced to drive nearly 100 miles to another Enterprise location where we finally found a Premium SUV we could apply to our current 2 week reservation. It had over 70,000 miles on it and the check engine and ABS warning lights came on/off throughout our trips. Most of the time when I called customer service, and I called multiple times, someone who barely spoke English would attempt to communicate with me. I could only understand bits and pieces of what they were saying. We didn't get out as much as we originally planned to due to the mechanical issues with the vehicle. When we finally returned it, we were offered a price break. However, after what we went through at the Murrieta location and the condition of the vehicle, we should have not been charged whatsoever. Enterprise's poor customer service, broken reservations, and unacceptable treatment will result in our family obtaining rental service elsewhere in the future. read more

Colin Harvey, the branch manager is a total douche bag and has no clue what courtesy means, what customer service means, or what customer satisfaction or retention means! He's lucky he can spell his name! His employees can't stand him, service had gone down and literally the shit hit the fan, as company executives are trying to figure out why Colin's branch had taken a nose dive! He's arrogant, condescending, rude and a liar and a coward! I've been an Enterprise customer for over 30 years --and I decided this week to dumb them--and never rent again from them --as long as that Colin douche bag of a manager works there!!!! And to make matters worse, I get this 'standard textbook s scripted response from a person with apparently just a first name that wants me to go on to a website to tell him about my experience!' read more

Amazing place to rent your needed vehicle. Colin and Brenda helped us. Their customer service is impeccable. We will rent our cars/van from them again. read more

I've never had a bad experience here, from a customer service perspective. Everyone has always been wonderful and very nice. My issue is that the building smells extremely strong of ammonia , or some very pungent odor. The entire premises smells this way, and so do the cars inside. . The smell is so strong that your head starts to hurt if you're in there long enough. Unfortunately as well, in my short experience 4-5 rentals between my partner, and I, the cars I've rented have sometimes been somewhat banged up, and for some reason, the interior windshield is super hazy and needs to be cleaned every time I rent a car here. Great people at this location, but I'm guessing they have some sort of water system issue that's impacting the cleanliness of the cars and the experience at the premises read more

When my car got hit they made the rental car process super easy. Thanks to Colin for helping me out.

Avoid This Location - Misleading and Unreliable I reserved a 7-seater minivan here 4-5 weeks in advance for Labor Day weekend. Three days before pickup, they even called to confirm my reservation, and I confirmed I would be there. When I showed up on time at noon, the front desk checked me in, had me wait 15 minutes, then told me they had no minivans available. Instead, they tried pushing a Ford Escalade & Chevy suburban that I didn't want. No explanation, no accountability. What's worse, I overheard staff admitting that this location doesn't even carry minivans, yet their system still lets people book them. Their "solution" is usually to offer discounts or "upgrades" to SUVs like a Lincoln & Jeep Wagoneer, which is not the same thing when you specifically need a minivan. This was a complete failure and ruined our 3-day weekend plans.I wish I could give 0 star but system do not let me. I've cancelled all future reservations with this agency. If you need a specific vehicle, do not trust this place. read more

I rented a truck on July 16th and returned it on the 17th. The truck they gave me was already in terrible shape -- dents, scratches, stains on the seat, and reeking of cigarette smoke. I didn't complain, I just needed the rental. When I returned the truck, I was shocked to be told there was a new dent on the bumper. I'm 100% confident I did NOT cause that damage. I asked the employee (Jacob) to check the cameras so we could verify, because I truly believed it was already there and just hadn't been noticed. Jacob went inside, came back out, and told me he "checked the cameras" and that the dent wasn't there before. I asked to see the footage, and he passed me off to a manager. Then the manager tells me they actually don't have access to any cameras and had no idea why Jacob would say that. Excuse me?? You just had one of your employees LIE to my face and pretend he reviewed footage that doesn't even exist?? What kind of shady, unprofessional training are you giving your staff? If I had caused the damage, I would 100% own up to it and give you my insurance -- no problem. But don't gaslight your customers and make up fake evidence to shift blame. Enterprise, do better. This experience was completely dishonest and infuriating. I will never rent from this location again -- and if this is how your employees are trained to treat people, I'll be taking my business elsewhere permanently. read more

The representative staright up lied to me about my vehicle situation. He didn't offer any assistance but directed to different enterprise where the representative was actually helpful in addressing my situation. Don't waste your time with this location. read more

Update. The non helpful total corporate response is embarrassing Enterprise. I'll be looking into consumer advocacy or governing agencies to be reporting this location. I specifically booked a truck for an important work trip. I made it clear to the woman in the phone it had to be a truck and in was assured it would be. I was sure to be clear as I book cars often for work and am no stranger to the fact these companies over book/over promise on inventory. When I arrived the staff told me there were no trucks. I was understandably heated. I said fine please cancel the reservation and show me a receipt that I owe nothing. The staff refused to delete my reservation and provide with a receipt for my business. They said trust us. I told them that there is no trust to give since I was already lied to about the truck. They refused again to show me it was cancelled and provide me a receipt. I told them it was unacceptable (admittedly heated based on the situation) and they then proceeded to "kick me out" I said I'd leave once I had proof my reservation was canceled. They again refused and told to leave. At that point I said can one of you go outside with me and show and prove to me my reservation is cancelled? One of them said yes and did so in a matter of literally seconds. I said to the employee, you could have just done that inside and not a made a big scene and he sheepishly replied with "I know" I typically use Avis and will do everything in my power never to use Enterprise again. So his is a review from a person who rents cars upwards of 10 times yea year for myself and countless for other employees. read more

I have visited this locstion several times and it never fails, the location is extremely slow and never staffed appropriately.

I don't know what happened to this place. At some point the management changed and now it's a roll of the dice on whether you'll get what you need. I needed to be picked up. I booked online, I then called to confirm. I then called the morning of the pick up to make sure. Guess what? No one came- I called again to see where my ride was and waited online for 8 minutes as they tried to figure out where they went wrong. Fast forward, I got a ride over there, I walked in and there were at least 6 sets of people all waiting for their cars. I was already an hour late to pick up my own rental, so when I heard one of the waiting customers ask the rep" how much longer is this going to take, saying she'd been waiting for 40 minutes already..." the rep said about 20 more minutes or so - I turned and walked out. This adds to my last visit when they couldn't find my profile saying they didn't have my past rental information or my email - when I rent at least monthly . In addition, they tried to give me a car that was clearly used by folks who smoked marijuana , I couldn't even sit in that car- and they said it had been cleaned. NOT! It's not a pleasant experience at all. The location is convenient, but the cost of my sanity is more valuable. I'll need to switch locations. read more

Answer your phone. I called twice for 9 minutes each time and no one answered. Got here and 5 employees walking around doing nothing. They don't give you a courtesy ride home on the weekends. Had you answered your phone I probably would have made arrangements to either drop at different location or arrange for someone to pick me up. read more

I called enterprise a few days before my reservation, asking for a pickup, they told me sure, and to call them a half hour before my reservation. I called, was told they pick me up in 15 minutes, 30 minutes I called back, was told they had no record of picking me up, I got a ride share to take me there, when I complained about it, the clerk said "I'm sorry" in a very rude voice! That really upset me. I WILL NEVER RENT A CAR FROM THEM AGAIN!!!! read more

I frequently rent from this location, when I have a long distance trip and don't want to use my own vehicle. Everyone that I have encountered over multiple visits, from the people at the counter, to the people who take me to my car, are always super friendly and super helpful. I also travel a lot, which requires me to rent from various car rental agencies across the country. Our Murrieta location still compares very favorably to the rest. read more

This review is for the manager who's first name is Colin and not the business itself. I called this morning to confirm a ride back after returning a rental. I was told by an associate that it would take about 10 minutes to get a ride back and I didn't need to schedule any particular time. After returning the car, Colin informed me that either I wait a hour for a driver (who happened to be there at the time I returned the car, or he could get an Uber and charge it to the original rental contract. This manager had no empathy and took zero responsibility for their inaccurate information and inability to do what they promised. read more

Friendly staff, easy rental process. Things don't always go as planned when renting a car. An all star crew here prepared to meet your needs. Big thanks to Josh the Manager for handling business and making this a great rental experience. Great Customer Service. Highly recommend. read more