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    Avis Car Rental

    3.0 (15 reviews)
    Open 8:00 am - 6:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2
    (285 reviews)
    4.8 km

    Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast,…read morefriendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine!

    1 Star - Absolute Waste of Time…read more I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car

    Hertz Rent A Car

    1.7
    (241 reviews)
    6.3 km

    The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

    I rented from the Temecula Hertz location and was disappointed by the pickup experience. The…read morelocation advertises an 8:00 a.m. opening time, but the office did not actually open until approximately 8:10 a.m. By that point, a line of several customers had already formed outside waiting to be served. Once the office opened, it became apparent that the vehicles were not ready for pickup and still needed to be cleaned. The first customer in line did not receive their vehicle until 8:35am, resulting in a significant delay despite arriving before opening. The location also appeared to be understaffed. There was only one employee working the front counter, and while assisting customers in person, he was repeatedly interrupted by phone calls. At least five callers were told that he would need to call them back later because he was unable to manage both the counter and phone inquiries at the same time. The employee was professional and appeared to be doing his best under the circumstances. However, the overall operation seemed unprepared for customers at opening time. If a location advertises an 8:00 a.m. opening, customers should reasonably expect the office to be open, staffed, and have vehicles ready for pickup at that time.

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    The office
    The office
    The rudest most immature employee!!! AkA:The grinch!!
    The rudest most immature employee!!! AkA:The grinch!!
    Inside

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    Inside
    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4
    (119 reviews)
    6.5 km

    We rented a 15-passenger van from Enterprise for a family road trip, and honestly, the van was the…read morestar of the show: comfy, spacious, modern, and got us where we needed to go without turning our vacation into a roadside adventure. The problem? The customer service!! When I arrived to pick up the van, Emily acted like I was trying to pull off a heist because I wanted to pay with a debit card. Never mind that the account had more than enough money to cover 10 rentals. A simple "Sorry, we don't accept debit cards" would have worked. Instead, I got eye rolls, attitude, and a side of judgment. I left and came back later with my magical, acceptable credit card, and suddenly Emily was a little nicer. Unfortunately, first impressions don't come with a reset button. When I returned the van after a week, they asked how everything was. The van? Fantastic!!! Had a wonderful family road trip in it. The service? Let's just say I saved that review for here. I've rented from plenty of Enterprise locations over the years, and this was easily the worst customer service experience I've had. If you're planning to rent from this location, bring a credit card WITHOUT the word "debit" on it and maybe you'll get decent service. PSA: DEBIT CARDS ARE NOT ACCEPTED HERE!!!!

    My husband called from the body shop where we dropped off my van to check vehicle availability for…read morea rental and your employee, Emily was extremely short and abrupt with him, borderline rude and unprofessional. He didn't even have her on speakerphone and I could hear her tone just sitting next to him. If you're having a bad day, I hope your day gets better. But, I pray you never have to be in the situation we have been in which is already a high stress situation and your unkindness and lack of customer service has not helped in any way. My husband is a very laid back and chill guy and for him to say you were not very nice is saying a lot. We did not use your location, we just called for availability and was rudely rushed off the phone and was told you had no rentals available. We went around the corner to the Ynez location where we treated like valued customers .

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Car Rental - carrental - Updated June 2026

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