I declined insurance through Expedia. And in person. Insurance was added to my reservation anyway. The vehicle was returned a slither from full, and was marked as 6/8 full and billed $60 for the gas. Avis argues on the phone that you essentially have no recourse because "you should have read the contract in its entirety before signing". The vehicle I got had a bubble gum wrapper in the door. Sticky. Food crumbs. I have always had problems when reserving with Avis ever since I began traveling 10 years ago. When rental cars are not available, Avis is always the last car rental company with an available car. I have had countless bad experiences with Avis all over the country. The staff have always been pleasant and kind. These issues lie with Avis as an organization, which I will not do business with in the future. read more

We needed a rental car in the area. We reserved a compact and received better than a compact. We went 30mins before closing during the weekend. There were a few people either waiting for a car or dropping off. They had computer issues but that didn't matter, they got us out with our rental and on our way. Thanks guys! read more

I frequently rent cars to travel out of town. I mainly use Avis or Enterprise in Murrieta. I typically prefer Avis because it is within walking distance of my home and it makes drop off easier. But they have the smallest inventory of cars. On more than one occasion I've had to wait for an extended period for a car, with my current rental I'm currently over a 2 hour wait. I'm now at the point of choosing to take my own car or be late for an event. Things happen, but this is starting not to be a rare occurrence at this location. I've never had this issue anywhere else and I will be sticking with Enterprise moving forward. read more

I was very impressed with the customer service I received. Joe is very accommodating. #1 read more

Avis Car Rental - Mr.Joe. Working his butt off. - Car Rental Near Me

Many things wrong with this independent Avis/Budget location: STAY AWAY!!! LIES! Went to pickup car and told car is Kia Force. Well, Kia does not have a car named a Kia Force. Also rep considered this a mid size - full size. He opened car for me to look at and not even close . It's a compact. Also when holding car we picked Toyota Camry. Kia and Toyota not even in same class. There is LIE # 1. Next, rep made multiple claims that he guarantees insurance is covered and when showed us contact pricing it was self made through excel sheet , no Avis contract at all. We asked questions since we are renting car. He refused to answer. Then told us we need to go since he will not answer any more questions we have on his rental. Worst of all, I come back to get business card for manager and he walks back out VAPING in the BUILDING . I'm no fire inspector but I know that's ILLEGAL. Inside looks like a FRONT for ILLEGAL activity. DONT EVER GO! read more

Seinfeld all over again. "They took the reservation but couldn't hold the reservation" so consequently there were no available cars. And the woman behind the counter couldn't care less. She was rude. No empathy. Terribly run franchise. read more

We had a good experience here. They were quick to wait on us and gave us better car because they didn't have the economy size. We will go back. Liked the ease of return as well. read more

We rent quite often from this location, Joe is absolutely amazing, exceptional customer service and this is why we don't go anywhere else, thank you Joe and thank you, Avis! read more

The car we rented worked fine and did the job that was needed. Staff at the office are friendly and did efficient work checking the rental car out and in on the return. The office could use some work, as the furniture is old and worn out and, needs to be updated and replaced. Additionally, the office needs a deep cleaning and the trash emptied. Overall, the office does not have a permanent and professional business appeal. As stated severs m needs for the day. read more

I was in need of a long term rental and this place helped me when I was in need. The two gentleman who helped me were very professional and uber helpful. And whenever there was an issue they made it as painless as possible for me. I wish I knew their names because they are amazing employees. I hope corporate sees this review and rewards them somehow. They also have very competitive rates and a lot of promotions that I was able to take advantage of as well. Overall a great experience. While I can't speak for all Avis/Budget rental car locations I can say that this place is top notch and it's because of the employees! Great job guys! read more

Great location in town for us residents. Join their loyalty club and download the app to your smartphone. You can rent and return from your phone, avoiding lines. Big timesaver. Staff at this location are very nice and friendly. I even witnessed one of the staff find a car miles away for a renter, allowing them to continue their journey. read more

I'd give zero stars if I could. Terrible business. Made a reservation a week in advance and said pick up was at 12pm. Come to find out it closes at that time get there 20 early and they have ZERO cars. What is the point of making a reservation just to turn us away and say there's no cars. When I called another agency I got their customer service and they were extremely rude. Will never use the business again. read more

A nightmare!!!! If I could give -0 I would. I can honestly see why this location has 3 stars. The customer service is HORRIBLE. Rented a car, tire light came on, thought I needed air, but no! The tire was actually about to blow. The guy at Avis saw that the tire pressure light was on and ignored it, "stating I'm going to upgrade you, take this car" (which he just arrived in the car). However, I noticed as I was driving down the street after getting the car, that the tire pressure light was on and when I went back they were closed. I'm a very optimistic/ positive person, so I didn't flip out I figure it just needed a bit of air, no big deal, I'll stop by America's tire for air while heading to work the next day. We'll, I went to America's tires and the gentlemen that helped me said if I did not bring the car In, it would've blew. He said the tire was in poor condition and looked patched up pretty bad; from there I had to switch out the car, which was a nightmare--keep in mind this is all happening on my birthday. Happy freakin' birthday to me; due to most locations being closed at the time, I had to drive an 1hr 45min to pick up another rental from the airport. Which there was hardly anything available(due to Labor Day weekend) so I had to wait almost 2 hrs there. Lastly, When returning the car today, the guy at Avis(same guy that gave me the rental with bad tire) was sooooo rude, nonchalant and did not care that he gave me a car with a terrible tire when I explained what happen . He cut me off and asked if I returned the car back on a full tank (which I did). SO IF YOU OR A FRIEND ARE PLANNING TO GET A RENTAL CAR FROM THIS LOCATION, DON'T! I'll NEVER come back here. read more

We were pleasantly surprised by the great service and humble offerings, as requested, by the attendants there...Very nice people...Thank you Avis... read more

I reserved a compact SUV, a Mazda CX-5 or similar. When I picked up the car, it was a Honda. I drove it home and went to load it and realized it is way smaller than the CX-5. They gave me a Honda HR-V (sub-compact suv) which is way smaller than the Mazda, A Honda CR-V is a compact just like the Mazda. Avis rep at office offered no compensation and told me to call Avis customer service to complain and they told me to go back to where I rented the car. He than transferred me to a person that never answered the phone. I will never use this Avis in Murrieta again. A Mazda CX-5 is not the same as a Honda HR-V, two different classes of vehicle. Not happy!!! read more