100% yes! I had been having a tire pressure issue with my rental and needed immediate assistance. I…read moream so glad I stopped by this AVIS because I have never been helped so well by a rental car store. The gentleman behind the counter stated they dont have a mechanic there, but he went out to check my tire with me. He said the gas station nearby has air for free and helped me backup to use a side entrance to it. Then! He even walked over to help as I was arriving to use the pump. Incredibly kind, never condescending and super helpful.

Booked a rental in advance. Had an infant car seat. They tried to give me a forward facing booster…read moreseat. The solution? Send ME to another store. Not one of their reps? Get in the car, rental agreement says tank is full. It's at 3/4. I take pictures call Avis they give me a case ID tell me to call back when I return. The whole company and their franchise partners are incompetent and scammers. If I had returned the vehicle with less than a full tank they would have charged me. Why does a company of this size allow such poor franchisees.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

Confirmation: 372515273…read more Good- On floor B, the guy who got us our car was awesome! The desertion you described is the You Bad- Long line even if the reservation was done through Costco ~45 mins. There was no way to accelerate those of us who had an existing reservation in. When asking the Asian guy ( who called himself manager)!... he was somewhat curt. On my return, it was hard to find the entrance to the parking lot where we needed to return. I kept circling around. This should be clarified when renting to make the return process smooth. My issue was with the front desk curtness.... And the long wait.

Very busy spot at the start of summer. They were working hard to get through all the customers. I…read moreappreciate all the hard work that it took to get rental cars out. And I got to go whale watching!!!!

If you try to return your car to the address on the contract, 1601 3rd Ave Seattle, you'll get a…read more$100 bus lane citation! That stretch of 3rd Ave is a bus lane, and passenger cars are not allowed to enter it. I didn't realize this until I received a citation a month later. And Enterprise had the audacity to bill me $25 for forwarding the citation. The correct return address for this corner location is on Stewart street. They really should update the location they use on the contract and in mapping applications.

We arrived at the rental car office and had to wait 30 minutes just begin the process of picking up…read moreour rental car. The clerks served a couple who arrived after us and cut us in line. Furthermore, this couple had an issue with their order which took two clerks to resolve. However, the other clerk could have easily helped us as we had already reserved our rental and would have had a speedy checkout. After waiting 20 minutes, I asked if we would be helped and the clerk rudely retorted they would be with me in a moment. Unfortunately, that moment was another 10 or 15 minutes. Overall, incompetent staff and poor customer service plague this Avis location.

Their phone number only routes to the corporate call center. They hold a deposit on your credit…read morecard of $200 for many days after you return the vehicle. The customer service agents at the call center claim that only the people working at this downtown Seattle office have the ability to release the hold, and yet they cannot get through to a live human even when they, the customer service agents, attempt to reach the Seattle office by phone.

Great customer service from their office employee Andrew. Cars in Seattle are non-existent and he…read morehelped ensure I got a great car for my trip. The airport National was completely sold out! Wow. 5/5

Easy pick up and drop off in downtown parking garage. Street level office was closed at 8am, but…read moreattendant on 6th floor checked me out. Pretty seamless

We reserved a car, but that didn't mean anything, because there were no cars available at the time…read moreof pick-up. You had to wait an indefinite amount of time to see if maybe someone will return the car before the place closes, and the queue is like 20 people long. The woman working the booth was a patient gem, but Hertz is an inexcusable excuse for a car rental company. Never rent from here unless you wish for your trip plans to be derailed before they even begin. Luckily we live in the area, so we could just go home, but folks were waiting with ALL their luggage in tow and were SOL! What a horrible system.

I'm writing about the car we upgraded to @ the Seattle Budget lot; a Toyota 4x4 from a small…read morecompact, which Agent John at desk suggested for our business/ personal trip. However, after leaving the lot we began to notice it was full of personal receipts, snacks, masks and a permeating, sharp sour odor. Although it had the seal of approval of the previous cleaner on the dash, ( which I gave to the second cleaner when returned), she took the original, hand-signed authorization( that he had completed his job) to her office, never to return. We were unable to settle this situation at the lot, but have pictures, including the personal papers. We left the snacks and masks as is, but I have pics if you would like to see them. Honestly, we had to wipe everything down, but couldn't eradicate the smell! I'm glad that we all had our vaccinations because, this is a Pandemic!!!!! I have spent much more time on this than it should have taken to resolve this. The other portal would not accept information and bounced me 4 times, and agents have rerouted me 5 times. No one seemed to be able to help. Sent from my iPad

I rented a car through expedia for the month of may and picked up at this location. I got a car…read morewith only 400 miles on it and Bill and the team at the office were extremely accommodating and friendly throughout: 1) They worked with me to extend my rental for a few days at a much cheaper rate than expedia 2) They let me return my car a few hours past the return time 3) They tolerated my calls and were helpful when I thought I might've locked they keys inside on the way to return Highly recommend this location!

This Avis location in downtown Seattle was only few minutes from my hotel. I reserved a one day…read morerental from here few weeks ahead. The rental was restricted to open hours of the store, meaning I had to pick up the car after 8 am and return it by 4pm. Upon arriving at the location, I saw it was a parking garage location with a small office. Initially there was only one representative helping a customer. While I was waiting in line, another representative came in and handed me the car keys within a minute, after confirming my reservation. I got to pick the model among the available ones. I walked to the parking spot on the second floor. The area appeared slightly under maintained. The car was fully clean outside and inside. All accessories were operational. We drove the car all day, for about 150 miles without any issues. I brought the car back to the garage around 3:45pm. A staff member scanned the bar car and processed the return on the spot. I handed the key to the representative inside the office and we were on our way. Overall it was a smooth rental experience, but I wish they had after hours return and slightly better garage conditions.

Super nice staff! Very easy in and out! Car was very clean and directions were very clear!read more

Reserved online, and the process was very efficient and straightforward - the car was ready when I…read morearrived. It's a small garage, but they had the exact car I reserved online (Toyota Corolla), and it was clean and very comfortable. I didn't have to pay online, only paid when I rented the car. Perfect for a short rental! Things that would be nice: if hours were longer (or if after-hour returns were possible), if they provided the option of returning the car to the airport. However, this wasn't a problem for us.

A mercenary company. Let me warn you not to use this Enterprise Rent A Car, they ripped off the guy…read morebefore me, they ripped me off, and they will rip you off too. Let's go: When I was at the branch I heard one of the agents speaking on the phone with one of their customers, demanding £1500 for some damage on a bumper. I thought with myself, "Jeez, let me be careful with this car otherwise I may suffer the same fate." I decided not to take the extra insurance (£100-something) thinking I'd go unscathed. I took the best care possible of their car, looked after it really well, and promise you, it's impossible (mathematically impossible, proven by logic) that I had added a scratch to their rear bumper. But sure thing, when I deliver the car, there's a scratch in the rear bumper. How? I wonder. *I noticed that the paint quality in parts of the bodywork of the car was so poor that I could remove it with my nail* The scratch in the rear bumper is as if someone had tried to put a suitcase in it, and scratched it in the process. With that paint quality, sure thing, on a hard edge some paint would go away. But no one put a suitcase on that boot other than me. And I assure you I took utmost care of it. They simply took my £200 deposit, never mentioned a thing. And now they simply ignore me pretending don't know who I am when I get in touch with their customer service and take days to answer anything I write to them. As an explanation for the bumper is that someone (or Enterprise itself) painted it with really cheap paint which went away with rain. I'll NEVER use this company again, as even if I had made that scratch £200 would be way too much for it. As a courtesy, I'd just let the customer go with it so I can welcome them back later. But I'll remember where NOT to go in the future.

Easy to navigate early returns to different locations if you rent from the airport and stay…read moredowntown, but choose to ride share to take a cruise later in the week. I did this myself, so I speak from experience. They will offer you a refund on the unused portion of your rental if you return the car earlier and you can return it to the location that is convenient for you, but of course you will need to verify this information for yourself. No gimmicks. Fair price. Friendly staff. I highly recommend Sixt Rent a Car.

Never rent from this company!!!! I rented from them in December due to having to travel for a…read morefuneral, when I returned the vehicle they did a walk around inspection and said everything looks good, then later there system sends u an email that they found 2000 dollars damage ( for a scratcj on the bumper) they tacked on 400 dollars for "depreciation" because I mean nothing depreciates the value like having to touchup a bumper. I contested it given the walk around report asking for the pics of the last return, they didn't respond and instead sent it to a collection agency after only 8 weeks. My card insurance will pay for everything but the depreciation but I'm so pissed about them sending it to collections when I had an open complaint to them. Terrible company, I looked later they are recording every little stone dong etc, which is standard wear and tear on a vehicle, my guess is AI gone amuck and alienating customers. They have lost class action suits in the past because of there shady dealing with customers, it doesn't seem to have changed