Jose and his team were fast, efficient and worked through some issues I had with my reservation. My Vehicle was clean and ready to go. I have rented here for years and the bar has been set for all rental car establishments. Thank Jose, I'll be back. read more

Absolutely terrible experience with Budget Rent-A-Car in Santa Clarita. I reserved a full-size car. When I arrived, the staff first told me I'd be getting a compact electric car. Then they said it would be a Kia compact. Then finally a Hyundai Sonata -- which, by the way, is a midsize car by every manufacturer definition. Yet they insisted, smugly and incorrectly, that it was a full-size vehicle. To make matters worse, they marked the car as picked up before I signed anything or received any keys. I told them I didn't want the car, and they couldn't figure out how to undo their mistake. I spent over 30 minutes on the phone with Budget's customer service -- standing there in front of them -- having to play middleman between corporate and the utterly clueless staff at the desk. No one knew how to issue a refund. No one took responsibility. The whole experience was chaotic, dishonest, and a complete waste of time. Avoid this location at all costs. If you value your sanity, do not book with Budget in Santa Clarita. read more

SCAM!!! A senior family member rented a minivan. The day of pickup, the employee informed him that a van was not available but he has good news - he has been upgraded to a better car. He was "upgraded" to a standard SUV. Even though it was a cheaper rental car, they didnt give him a discount. When I asked why no discount, he said he would need to cancel the reservation and make a new one which of course would be more expensive. I then asked why they didnt notify my family member and he just said they were busy. Do NOT rent a car from this place. They're using a bait and switch tactic. read more

This place is seriously shady. I had a confirmed reservation for a large vehicle, but when I arrived, they claimed they had no record of it and no vehicles available in that class. I checked online and saw my reservation was still active--then, just one minute later, it suddenly showed as "cancelled." The only thing they offered me was a smaller vehicle at a higher price. It's clear to me they simply didn't have the vehicle I reserved, so they cancelled it last-minute. That's a terrible way to do business. Thankfully, Enterprise saved the day. I made a reservation with them as I was walking out, and even though they also didn't have the exact class I reserved, they upgraded me at no extra cost. From now on, I'll be sticking with Enterprise. read more

Jose and Andres ARE AMAZING! Very personable and flexible! I was limited on time and they were very accommodating. I usually don't use budget but...Im definitely going back(: read more

I reserved a full-size car with Budget, expecting it to comfortably hold five pieces of luggage, as described. When I arrived, they didn't have the car I reserved and only offered me a compact car or a compact SUV crossover--neither of which met my needs. Despite explaining my situation, they turned me away without any other solutions. Thankfully, Enterprise came through with a last-minute reservation and was very accommodating. Terrible experience with Budget--completely unreliable! read more

The guys there made the transactions easy and very quick. I thought I rented a Model 3 Tesla but then they gave me a Model Y for the same price. You just need to have at least a charger at home. Superchargers are expensive! read more

They did not have the vehicle I had reserved a month in advance. I reserved a car that would be able to seat 7 passengers. When arriving they did not have the reserved vehicle. Luckily enterprise rentals saved my trip! read more

I've rented here two times now and Jose has helped me both times. This dude is incredible, he had me in and out within 5 minutes. You can tell everyone that works there values good customer service, something that seems lost in so many places. I highly recommend coming here for your auto rental needs. I'm happy to know I have a reliable place I can count on. read more

Great local car rental. Always professional, courteous, going the extra mile to get me the best car, always making me feel appreciated for being their customer. This is the only place I rent a car when I need one. read more

Had an exceptional experience renting from this location and with Jose, one of the reps there. I reserved the vehicle through Costco months prior to pickup. 1. Costco/Budget had lowest rates and was a drop-off at other location. 2. Got the vehicle I requested. 3. The vehicle was problem-free! 4. Jose at Budget was polite, easy to work with. I highly recommend Budget, this location and Jose. I would expect same if I were to work with other reps at this location. Is be pleased to rent for this location in the future. I will rent from them in the future. read more

My Mom and brother rented a car from Jose Quezada here at this location recently. They ended up her after having a negative experience at a nearby competitor. It turned out to be a godsend because Jose was incredibly gracious; professional; kind; and accommodating. My family and I have lived in the Santa Clarita area 15 years and had routinely recommended another rental car company. Never again. Going forward I'll be sure to give this location all our business. Also want to mention Douglas Castellanos who is a newer team member but is equally eager to help and provide best in class service. A+ rental car spot!! read more

Super easy. In and out in 5 minutes. Young man at the counter was nice and courteous. No issues at all. Thanks for good service

Jose was amazing! He tried so hard when my credit wasn't the best and was super friendly! Thank you again! It was a huge weight off my shoulders read more

We were recently in Valencia and needed to rent a car urgently due to our truck breaking down. I called other rental agencies but was unable to speak with a person. When i called Budget Rent a Car Arthur answered the phone. I explained our situation. He assured us they had cars available immediately . We took a Uber there and within afew minutes left with a car. Thank you Arthur and Budget for professional helpful and timely assistance. read more

It was surprise when I saw this Budget has such low rating. My experience was super good with manager Jose. He is cool! kindness! And thoughtful! What ever question you have, he will have a good answer for you! I rent a car for one month, and after first 2 weeks, the car needs service, he took care of me very well! Highly recommend ask for JOSE! read more

I have rented from this location and never had this problem before but I am absolutely appalled at that way that Johnny Mercado handled my situation. I reserved a car on the 7th of November through Costco. I was supposed to pick it up at 8:00 am on the 11th. I showed up at 10 am on the 11th and was told that they didn't have any cars for me and that they had given away all of their cars and that it was my fault because I was late. But what I'm confused by was what the hell is the purpose of a reservation if they aren't going to reserve the car for you? Nowhere anywhere does it state anywhere that you have to be on time to pick up a reserved car that you held with a credit card. I plan to escalate this issue to corporate as this is no way to run a business. I wasted $40 in Uber fees and was left without a car to leave on my planned trip! read more

Just rented a car last week due to my aunt passing away and flights were way to pricey. I booked my rental through Costco and when I arrived, Jose and John were both extremely helpful and kind. Jose always has treated me like a VIP client and I will always refer all my friends and family to him. You have a loyal client right here, Jose!! read more

Vehicle wasn't cleaned inside or out.Due to the Covid 19 Guidelines they didn't seem to realize that the vehicle must be cleaned,especially inside! Also tires wear completely worn down past safety limits.Seems like a low budget operation.More than likely I will never use this Company ever again.I did indeed complain and received a apology,but I was the one who had to clean the vehicle. read more

One star cause I can't post w/o it. Rented through Costco, when picking up car they have signs NO pet Hair. 250 cleaning fee, not on Costco site!! Anyway went to friends farm, we were very conscious to keep pig (4 dogs 2 blk 1whit and a long haired terrier) they love in the house hard to keep their hair and other animal hair off us. Can't be perfect!! Been pouring rain but all in all car was pretty clean and he insisted he was charging me fee!! I went to a close car wash and had interior vacuumed (got a come back and get complete wash due to rain) see pics! Employees Johnny (if That's his real name is a jerk see Photo of him). Avoid This place at all cost! This is my last time renting through budget! read more

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This Budget location is the worst - avoid if at all possible. The young gentleman working behind the counter is truly unprofessional and totally lacks any people skills or customer service. The cars are usually high mileage and not very clean at all. They do not honor their reservation. My last reservation was for a standard full size SUV - they offered me a mini van or small SUV as alternatives - the young man behind the counter had a take it or leave it attitude...when I arrived he was sitting in the customer waiting area playing games on his phone instead of taking the initiative to call the customers with reservations to let them know they didn't have the reserved car available at the location....the previous time the car didn't have windshield wipers - no safety check whatsoever. read more

This was the second time that I rented a car from Budget and it was very pleasant. It is very easy to rent the car of your choice online and picking it up was fast and easy also. During my trip I got stuck in the snow traffic at the Great vine and had to keep the car for another day, but it was cheap to do so. They have some really good prices and excellent customer service. read more

Budget Car Rental - Waking on my rental. - Car Rental Near Me - Valencia, California

No cars available plus but mini vans I rented a sports truck. I waited 2 hrs until they closed nothing came in nothing the had 4 people walk in while I waited that left that had reservations and left with no car. This is ridiculous read more

Worst place ever. We called twice this week to confirm the van for my son's birthday party. They confirmed the van would be there today at 9am. Is it there when we come to rent it? NO. When will it arrive? In 2 hours. Yeah, thanks a lot. Thanks for making us late, stressing us out, and ruining our day. Don't trust these jokers for any important event. read more

I had the most amazing experience renting an electric car from Jose Q. Hands down he's an expert when it comes to customer service and knowing how to treat clients. First as I waited for help he was very attentive to the customers in front of me and when I was assisted Jose took time to show me how to use the vehicle and all the features. I was very impressed with his level of competence and expertise. I want to thank him for all he did to make my first experience renting an electric car so amazing. There are not too many caring kind and considerate people but Jose Q stood out and needs to be recognized for everything he did for me. I've gone to other rentals out in Santa Clarita in the past but hands down this location off of Newhall Ranch Road will be my only choice going forward. Thank you for everything read more

I rented a car on a Friday and returned it before closing on Sunday and was told that the 30% off will not be available since I'm returning the car early, the agency operator Jose Quezada never mentioned to me that I have to return the car on Monday to avail of the discount, I had to hurry back on that Sunday before closing at 2 pm, only to be told that I will be paying extra for returning the car early by a customer service associate named Johnny Mercado. This place doesn't have accountability and honesty. Their practices will be reported to the better business bureau!!! RENTERS BEWARE!!! read more

Rented car with full coverage and 2 drivers so my son (29) could drive the car. Car broke down. Car replacement broke down this time in a parking garage at midnight. They called towing service # on car key and they wouldn't give a time estimate to pick up car. An hour later garage was closing so they left and took Uber home. ($100.) Next day was told car was towed. Three days later told Budget called, they couldn't find car and it was our responsibility. REMEMBER-we had full coverage that included theft? Couldn't get hold of supervisor, return phone calls from Budget only after days and many many phone calls, nobody could help and it still isn't resolved. Hold and charges on our credit card. HOURS and hours trying to sort this out. We have a recording of towing company saying they towed the car. Budget said no and we were responsible because my son left the car in the garage. He was with fiancé in deserted garage at 1 am being told they had to leave. What was the alternative? Any help ideas are welcome. read more

Jose succeeded in providing the absolute worst rental car experience I have ever had. Originally he said I had to drop the car off by 6pm, which turned into 5:20 when I called to let him know I may be running late. I asked him if I could do after hours drop off which he said no, I would have to come the next morning and get charged for an entire additional day at $36. I asked him if I could drop it off at an airport by the location I originally rented the car, because they have after hours drop off, and he said sure, but it would be even more expensive than buying an additional day. He did not offer me any options at all and basically told me, "nope. You're screwed." I then drop it off today and he said the additional day was $66! I reminded him that we spoke the day before and he said it would be $36. He then reduced it, but charged me a $10 late fee. Really great guy. My suggestion: walk to wherever you have to go instead of renting from this place. Complete garbage. read more

Reserved vehicle for Father's Day road trip 6 months in advance, company called ME 3 times to confirm in the week leading to today, Father's Day, for pick up. Show up today, Father's Day, to what you see in the picture below, and NO 12 PASSENGER VAN AVAILABLE. If want your Father's Day trip ruined, I recommend this steaming pile of a place.... read more

Budget Car Rental - "One minute" he said, as we entered his work place... couldn't be disturbed from the World Cup game to DO HIS JOB! - Car Rental Near Me - Valencia, California

I find myself renting cars 4 to 5 times a year,and until now my experience from another major company was So So at best. Until I came into Budget on Newhall Ranch Rd. In Valencia. I needed a car for several weeks as I was waiting for a new car to arrive. I was happily greated by Johnny helpful polite and knowledgeable. A very smooth quick and overall great experience. From now on this is my go to car rental place. A big thank you to Jose the owner and his right hand man Johnny for a great car rental experience, I'll be back... read more

The staff at this location have made renting a car such an easy process to manage. They have accommodated every change/ update I requested without hassle. When I'm in the facility, they get me in and out quicker than I anticipate. I have encountered 3 different gentlemen since using their services & all have been welcoming and helpful along the way. I will continue to rely on this company for any car rentals I may need in the future. read more

Great place to tent from consistently friendly and helpful! Picked up several cars here in past two months and every experience is top notch. Will continue to use this location as my primary rental service. read more

I'd have to say that this is the best place to get a rental great prices and great service all thanks to Jose he is what keeps me coming back here he does his best to accommodate your situation and I'm positive you will leave happy!!! Definitely will be coming back when I'm in need of a car read more

I can't say enough about the great service and quality care received from this Avis/Budget location. The manager is the best and he ALWAYS makes sure you are well taken care of and happy with your rental. I can't speak for the other users experience here, however I can unequivocally say I've NEVER had a bad experience here. Would highly recommend and will return when I need to rent a car again in the future. read more

do not use this location or budget rental car for that matter. too many aweful experiences to name or to go into great detail about. i've been erroneously over billed by $1000 as well as incorrectly charged. on both occasions thier over billing and incorrect charges compromised my bank account to the point it was overdrawn and not usable as i planned to go out of town for a holiday vacation as well as a weekend get away. both of these extreme errors and displays complete incompetence cuased me to be charged but not rented a car, with the reversal of erroneous charge to take over a week to go back to my account. so in essence i was billed and paid for a car that i was not rented, had to drive my own car on my trip (that inwas trying to avoid doing in he 1st place) then it took them over a week to reverse incorrect charges to my account. the 2nd and most recent display of extreme incompetence took place recently when i went to pick up my prepaid rental car and was told that they would need to place an additional $100 hold on my credit card. however, instead of place a $100 hold on my account the guy at the counter bills my card $1,052.94. his erroneous over billing caused my account to be over drawn and unusable and i was not abke to go away on a weekend getaway that had been planned. these guys are incompetent all the way around from thier on site locations to their corporate offices. nobody has a clue and worst of all when a mistake is made (and many are made) no one is their to help. ***do not use budget retal car or this location.**** seriously you've been warned. rent at you own risk. will be taking my business account and all of my car rental needs to enterprise car rental from this point on. i gave budget numerous opportunities to keep my business and was consistently met with incompetence, continuous errors and aweful customer services. if i could give them a negative -5 star rating i would. they are unworthy of a 1 star review read more

What a horrific experience! The vehicle I picked up at SJC was dirty, smelled like manure and the key fob did not work. The brakes shook when they were applied and clearly needed replacement. The last safety issue was unacceptable. Despite the inconvenience of having to divert from my schedule, I wanted to exchange the vehicle. I spoke to Jose Quezada, manager at the Avis Budget rental car in Valencia. What a mistake. Jose Quezada's CUSTOMER SERVICE was atrocious. He was rude, not accommodating and frankly did not care. He has no business being in Customer Service and much less a manager. The second vehicle had a screw in the tire and I had to return to exchange it for a third vehicle. The third vehicle had 3/4 of a tank. This was given to me after I return the first vehicle with a full tank. He refuse to fill it and said he didn't have any other vehicles. I saw a parking lot full of rental vehicles. I asked for my original vehicle back so I could return it at the Burbank airport and he refused to do any further exchanges. I will NEVER rent a vehicle from Budget or Avis again and I STRONGLY suggest you also avoid them like the plague!!! read more

Wow, really Avis/Budget!!!!! I came in to get my reservation straightened out and found the place empty of employees. Music was on, people waiting outside (for the same reason), and after standing there for over 15 mins (with no person in sight) decided to finally leave... this btw is after a one hour battle on the phone trying to get some form of service. At this point, I have been reminded why I don't use this company for my travel car rental needs. Horrible service, to the point their employees seem to only show up to open the door, flip on lights and music and leave again..... read more

I had excellent service by the agent who helped me. I did not get his name, however I can describe him as a young man in his twenties and I believe Latino. Very polite and helpful. However, I was aghast at the behavior of an employee who maintained the cars (older Latino man who spoke very poor English). I had been given permission by the agent to use the restroom in back of the front counter. Upon leaving I stopped to speak to the agent and share something with him on my cell phone that we had been discussing.. This older man took it upon himself to order me to "go to the front". I do not believe it is this man's place to give me orders when clearly I was allowed to be there and was speaking with the agent rather than standing there alone. I requested the two agents on staff have a word with this man and they seemed to ignore my request and his behavior. This unfortunately left me with a bad impression. read more

This was the best experience I've had with a car rental in a while. Jose did everything possible to help and make the experience pleasant and quick. Great costumer service! I would definitely recommend this location. Thanks again Jose! read more

HORRIBLE experience. We found out during our one way rental that the car was absolutely infested with ants. The car was completely filthy, customer service was poor, and we spent 4.5 hours with thousands of ants crawling on us and in all our bags. They had set up homes behind the paneling, vents, and along the doors. I had no idea that a rental experience could actually be this bad. Never again. read more