If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

This was one of the best car rental experiences I have ever had! Lindsey was amazing and gave me a…read morecomplementary upgrade to better suit my needs. Very grateful and will definitely be back on my next trip!

VJ and Oscar friendly and did my first rental car experience. Thank you!…read more By the way, I have to mention my rental car- fiat 500 which is so lovely.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

Could not be more grateful for the professionalism, quick response and flexibility that Marcelo…read moregave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much!

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello…read morefor the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you!

I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

I flew from Austin to Los Angeles to help my ailing 92-year-old mother who is nearly blind has…read moresevere arthritis and mobility issues. - At the airport, the Budget/Avis agent assured me that the Ford Mustang Mach-E I had confirmed was not available and it says "or similar" - He offered two smaller EVs, either a Kia or a Hyundai with no price adjustment. The listed rate of the Mach-E was $140. - In the lot, I notice near the smaller EVs that there were two Mach-Es - After a haggle the agent relented and allowed me to drive the Mach-E, I had confirmed and paid for ahead of time for 7 days. - Found out it was very difficult to charge an EV in the areas near my hotel or near where my mom lived. Spent hours searching online, finding broken chargers, very long waiting lines or private chargers. - Called Budget to switch to a gas vehicle and was told no problem and no extra charge, return the EV and pick up a similar ICE SUV. - When I returned the Mach-E, the agent, Evelyn decided to rent me a small SUV listed for $70 on their website at that time. - I asked for a similar car with a similar rate. Evelyn refused and became dismissive. She offered me a Mazda CX5, again listed on their website at $70 not the $140 rate of the one I returned. - With no choice or options, I drove the Mazda for the next 5 days. It did not have navigation and made my drives with my mom around LA a lot more difficult and time consuming. - Once back home, I called Budget so-called "customer service". I first talked to Andrea, she refused to allow me to speak to a supervisor. After asking several questions she put me on hold for over 12 mins. She came back and claimed that the rates change often. When I told her that I showed Evelyn the rates using my laptop, she promptly hang-up on me in mid-sentence. - I called back and got agent Valencia. She said she could see that my earlier call was disconnected. She wanted to hear all of it from the start. Again, as I was explaining the rate difference, she also hang-up on me in mid-sentence. I should add that I am an AARP member and used the AARP link to reserve on Budget's website. It also says that I am eligible for a free upgrade. What I got was a down-grade and no charge adjustment.   As many before me have recommended, do not rentle. from Budget/Avis since they are shameless dishonest scammers. NB. Offered "Fastbreak" to skip the lines at pickup. They asked for all my info including DL and Credit Card. As soon as I entered the info, they charged me for the week's rental without asking. Also, non-refundable.

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

Update. They have black listed me . Their staff were high when they served me, he was also…read morescrolling on tinder swiping left and right when I asked him why he gave me the wrong sized minibus, he begged me not to tell his boss he was on his phone at work and then went on to explain that he gave my reserved minibus away by mistake , blamed me for not reserving it earlier (when in fact I reserved it 6 months previous), then when I went to complain at the front desk that I needed the minibus I ordered for the seat capacity the other staff member raised his voice at me and told me I was being ungrateful because they are giving me two vehicles instead of one.. ( how I'm suppose to drive two at once I don't understand) and after three months of trying to get someone on the phone to get someone to take my complaint seriously they black list me.

I left my earbuds in the trunk of the car and when I came back to the counter the people from Alamo…read moreand Enterprise went out of their way to look for me them, find them and return them to me. In record time, so I could get my flight. Thank you so much!!!!!

I was very disappointed that the vehicle I received did not meet my expectations based on the…read morereservation last Friday. When I made the booking, I expected to receive a vehicle similar to an Audi Q3 or a comparable compact SUV based on the vehicle class advertised. However, upon pickup, I was provided with a Hyundai Venue, which is significantly smaller and does not appear to be comparable to an Audi Q3 in terms of size, comfort, or features. In fact, I was unable to accommodate even my two checked suitcases in the vehicle!

Service: 3.7 out of 5 Location: 4.5 out of 5…read morePrice: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years

1/5 - Terrible experience, avoid Fox Rent A Car Burbank…read moreAbsolutely unacceptable experience with Fox Rent A Car Burbank. When we realized our arrival would be late, I called ahead and clearly explained that we wouldn't arrive until around 9:30-10:00 PM. The representative reassured me that it would be fine. At no point did he mention that the location would be closed or that no one would be there. When we arrived, the office was completely closed--no staff, no help, nothing. To make matters worse, employees from surrounding rental companies and even security were laughing and told us this happens all the time. If this is a known, ongoing issue, why are customers being misled over the phone? Because of this, we were stranded and forced to rent a car last-minute from Enterprise, paying out of pocket again. Meanwhile, Fox still charged us the full rental amount despite providing zero service. This raises another serious question: why does Expedia continue to offer Fox Rent A Car Burbank as an option if they consistently fail to provide the service customers are paying for? This is beyond poor customer service--it feels completely dishonest. Avoid this location at all costs.

In case you didn't know, you have to leave Burbank Airport and cross the street to find this rental…read morelocation. I'm a Gold member, but the only benefit I used was the free second driver. We arrived 30 minutes before my pickup time and there were only a few people ahead of us. However, even with three employees working, they were super slow and we ended up waiting nearly an hour to get our vehicle. It was very frustrating and so much time got wasted when we were already in a rush. The layout of the parking garage is also very confusing, and it took us a while to locate the car. I eventually had to ask the guy sitting in the Hertz office for help. At the Hertz counter, I asked where to return the car. The employee said he didn't know because they had moved and suggested checking Google or the email confirmation for the address. I later found two different addresses online and wasn't sure which one was correct. Good thing I saved both addresses because I trusted the return address in the email they sent me and went all the way there just to find out it was the old address. Fortunately, we didn't miss our flight due to the delay in returning the car. Please update the address in your email for god's sake. The latch in the trunk to lower the backseat fell off the morning we returned the vehicle when we opened the trunk, and we never used it. Good thing we didn't get charged for it. One positive thing is that this is the first time I've rented a car and paid exactly the price I saw online. In the past, I always got charged a bunch of mandatory fees at pickup.

I tend to rent cars from Hertz more than any other rental company, but after this past weekend,…read morenever again. Every time I've reserved a specific vehicle, I've been given something completely different, often times an entirely different class of vehicle. This past weekend I attended a funeral. I earned an electric vehicle, Polaris sedan, but upon arrival, nobody was present to assist me and the vehicle that they assigned me was a 2022 Tesla Model 3. This vehicle was in extremely poor condition. The rear fender was damaged, or was missing a reflector in the bumper, and all the wheel center caps were missing. The interior was in worse condition. It smelled like body odor, the seat adjustment buttons on the driver seat were missing, the steering wheel was ripped into pieces and taped, and the sun visors and headliner were filthy. Furthermore, the vehicle had 92,000+ miles. I've never been in a rental with such high mileage. While renting, within 12 hours of picking the car up, I received an email stating that my return was initiated and the car was received by Hertz. My reservation/ contractual agreement was for 4 days. I attempted to contact representatives at the airport location but no answer. I called customer service multiple times and was placed on hold, but nobody picked up. Completely dissatisfied with Hertz, and will no longer rent from them.

Talk about making a bad situation SO much better! This location works with Sunrise Ford to…read moreaccommodate customer rentals, when vehicles are going to be serviced for a lengthy amount of time & boy mine is! Took my car into Ford in November & long story short there were a number of things wrong which needed to be fixed. I was put in a rental, for what I thought would be a week.... The rental was then extended for multiple weeks due to back orders on parts & the rental I was in was not going to work for a holiday trip to Mammoth. This location did not have a 4WD so the dealer authorized me to take the original rental back & pick up a 4WD at BUR, which I did on 12/24. I asked for the rental for 3 weeks, but the dealer never pulled the contract from the airport so last week my car started being charged for the rental. $7k later & a phone call from Tiffany at this location & we found out the dealer was extending the ORIGINAL contract & not the larger vehicle. Long call with Tiffany yesterday & a pop in today & she had EVERYTHING handled! She even allowed me to swap vehicles and put me in a super clean Ford Explorer (the airport car was super dirty). She ensured me the rental would be fully covered (looks like until the middle to end of Feb) and ensured all the charges on my card would be reversed! Tiffany listened to me on the phone & was nothing but uber accommodating! She deserves a medal for working this out for me! STELLAR customer service!

These reviews are overwhelmingly negative for good reason…read more I rented a car for two weeks, and selected a hybrid specifically. I paid for the Intermediate vehicle option rather than the base vehicle specifically so I could save on gas. When I arrived, not only was the car I selected unavailable, but NO hybrids were even on the lot. They assigned me another intermediate car, and assured me they'd call me when the hybrid arrived at the end of that same day. It has now been a week and they have not called once. I have called them, though. The branch manager assured me she would find a hybrid from another Hertz location. That was four days ago.

Horrible customer service experience, went in today 4/13 @8:30pm and the only lady working there…read morewas making it nearly impossible for us to upgrade our vehicle she had us wait and wait and told us how much more it would cost which seemed ridiculous but at this point we just wanted to get on the road. She seemed very surprised that we were able to pay for our upgrade and just made the experience at this location very uncomfortable. Regret not asking for her name but she was the only female working at this time very disappointed. Worst experience ever

It is impossible to contact this office... they don't answer the phone and their voice mail was…read morenever configured.