One of the best car rentals I have ever used! I needed a…read morevehicle right away because my parked car at home suddenly didn't start and couldn't miss this extremely important doctor's appointment for, as it took already 3 months to get. Carlos, the assist branch manger understood my situation and got me in a rental asap. It was literally brand new with 3 miles on the odometer. There are no words to express how thankful I was for the professional, friendly, geniune service I received, being I needed a car literally at the last minute. Carlos truly went above and beyond to make sure everything was taken care of. Customer service like that makes a huge difference! Highly recommended! Thank you!

I rented a car from Carlos at the Valencia Branch and the service I received was excellent from…read morestart to finish. He walked me through the process so I understood everything. I will definitely be coming back here in the future. Thanks again Midway Valencia!

Reliable cars with low mileage Some staff have good…read morebusiness practice manners, others not so much

I recently had to move to Omaha, Nebrask from Santa Clarita, California and I needed a large…read morevehicle to move several boxes for my relocation efforts. I thought the Chrysler Pacifica would be reliable enough for the over 1500 mile trip. It wasn't. After my son had flown in from Nebraska to help me pack the first vehicle, as I had rented the car Wednesday,April 22 to meet his expectation and HIS work schedule. I thought I was on my way. I was scheduled to leave the early morning of April 27th but had car starting issues the night of April 25th, which was a Saturday night. What Enterprise doesn't know is that I used my own AAA to start the car and perform a diagnostic. We knew, for a fact the battery was bad and the FOB needed a new battery. Even the AAA Tech said, 'Why did they give you this car? It's a 2023!" It also had that smell of sulphur/rotten eggs that is associated with a vehicle being grounded; therefore not serviced for road readiness. Mind you, everything is packed and assumed ready to go and room for a few more boxes and the cats would have a place to be comfortable. Sunday, the 26the came, and the car wouldn't start. So I called Enterprise!. You know they always grin and say, "If you have any problems just call us!". They sent their AAA tech this time, he got it started, and he told me to be sure everything is closed up because the battery will drain....well duh! What he didn't know is that I already made sure of that as well as the car having an indicator of any doors left open when trying to engage the alarm. Also, I should have been able to hold the FOB to the ignition and pressed the brake, the car should have started if the battery cells were healthy for the configuration. So I got the car back to Enterprise, the manager advised of the recalls and did mention the car had been sitting, I asked him, 'How often do you all change the FOB batteries?" He said, "Every 3 or 4 months". Which made no sense for a car that has been grounded. I think he lied. I think he spoke too much that day. The packages for moving. Okay, so they seem to have wanted to provide an image of helpfulness by tossing my items from one van to the next in a hap-hazard manner. When I got home, with the other raggedy van, but at least it started. I had to get all the boxes out again, get help with restacking as I had the initial van, so that I could see behind me and complete the few boxes I had left to load and mimick the work my son had done in the first place!. This took several hours because I had to find someone to help me. My son was already gone! I was delayed by a day. The little girl calls me, with her sing songy voice and expresses to me that I would be charged for the Roadside, that I didn't have the right amount of gas in the death trap of a vehicle, which I did and she ask was there anything else? I informed her that the AES light kept coming on, that's in relation to the braking system and the 'Service Required' warning light kept coming on. Never ever will I trust Enterprise, Valencia for anything!...I have used them several times over the years, even in work and travel using other sites. Honestly, I don't think I should have been charged for that extra day due to car mal-function delay. It's not sitting well at all.

This place is great, I prematurely left a negative review. I got charged but it was fixed so fast I…read moredidn't even know. The service here is 2nd to none and I will always rent cars from here

We had a pickup scheduled for 5:00 PM, but the location closes at 5:00 PM, which already doesn't…read moremake much sense. Regardless, we arrived expecting to complete our pickup, but the gentleman working there was extremely rude and disrespectful toward me and my family. I would like to speak with someone in management or someone higher up to address this situation and get it properly resolved. The way we were treated was completely unacceptable, and based on this experience, I will not be doing business with them again.

Jose and his team were fast, efficient and worked through some issues I had with my reservation…read more My Vehicle was clean and ready to go. I have rented here for years and the bar has been set for all rental car establishments. Thank Jose, I'll be back.

Absolutely terrible experience with Budget Rent-A-Car in Santa Clarita…read more I reserved a full-size car. When I arrived, the staff first told me I'd be getting a compact electric car. Then they said it would be a Kia compact. Then finally a Hyundai Sonata -- which, by the way, is a midsize car by every manufacturer definition. Yet they insisted, smugly and incorrectly, that it was a full-size vehicle. To make matters worse, they marked the car as picked up before I signed anything or received any keys. I told them I didn't want the car, and they couldn't figure out how to undo their mistake. I spent over 30 minutes on the phone with Budget's customer service -- standing there in front of them -- having to play middleman between corporate and the utterly clueless staff at the desk. No one knew how to issue a refund. No one took responsibility. The whole experience was chaotic, dishonest, and a complete waste of time. Avoid this location at all costs. If you value your sanity, do not book with Budget in Santa Clarita.

Huge shoutout to Lily for being such a rockstar of an employee. If management is reading this, Lily…read moretook exceptional care of all of my car rental needs during check-in & return. Please recognize her outstanding contributions to customer service & giver her a raise! Enterprise never lets me down - whether my car is in the shop for repairs, or I'm going on a road trip & I need something a little bigger for me & my crew. Long story short: a group of friends & myself decided to take a quick roadtrip to Vegas for Backstreet Boys at The Sphere. I needed something a little bigger than my daily driver. A mid-size SUV fit the bill. In this case a Chevy Equinox couldn't have been any more perfect. Granted it's been 8+ years since I've owned a gas car, I was pleasantly surprised that I made it to Vegas on a full tank of gas & had a little over 100 miles to spare to explore the city. One thing that I really appreciate is that you can do all of your pre-check in "paperwork" online days before you actually pick-up your rental. Then, come day of the rental, just come in, give the team your reservation number, driver's license / insurance information, & you're on your way with your rental in no time. Seriously, the streamlined process of handling a lot of the work prior to coming in on the day of pick-up makes the whole experience a true pleasure. Come the day of pick-up, Lily didn't hesitate to check-me in. Granted the lobby was full of customers, she was thoughtful enough to acknowledge me & kindly let me know that she would happily handle my rental shortly (working customer server myself, I most definitely appreciate her acknowledgement upon my arrival, something that many places fail to do. even if they are busier than ususal). Fast forward a few days later, Lily was there yet again when I arrived to return the SUV. She couldn't has been any more warm & friendly. It's the little things like chatting about the vacation that I appreciate the most. The rental process couldn't had been any smoother. This whole experience is a pleasant reminder of why I continue to go with Enterprise for all of my car rental needs.

Upon arriving at the desk, I was greeted promptly and with authentic, of-service, intent…read more It was obvious that my facilitator at the counter, had my best interest as a focal point, within his demeanor. A prior fraud alert was issued to my credit card and while resolving the issue on the phone with my creditor, Kevin Boyd immediately attended to the needs of the next customer, with race and intention to keep things moving

First of all, I wanted to say BIG thanks to Steve for giving me discount on my rental going to…read moreVegas. I wanted to initially say that cause I know most people loves "discounts" This is my second time renting at All Rite because Steve has been very nice & considerate. I used to rent at Burbank Airport and one day I realized that I'm spending more than I should so I looked around nearby places where I can rent a car and is a little cheaper than at the airport, then I found this spot (All Rite Rent A Car) and met the Manager Steve, at first I thought he was a little snob but turned out to be very helpful and considerate. I needed a little lower price since I travel by myself so I don't mind getting a small car as long as it's cheap.. and he made it POSSIBLE! We talked and had a deal and I was able to get a mid-size car but cheaper! Thank you Steve for your consideration, I really appreciate it.

STEVE you have Fabulous CUSTOMER CARE! After following up with several car rentals companies, I…read moremust say ALL RITE RENT a CAR has a refreshing honest manner of conducting their business. It is the type of business that appreciates their patrons and make you feel welcome. It offers QUALITY service at its BEST! Thank you for making my car rental experience simple and pleasant. Many Thanks! We give it -The Betanzos Family Seal of Approval-

Poor service from the staff. Be careful getting the weekly-rate if you're not going to keep the car…read morefor that long. I rented a car for two days and they charged me for a full week. They told me that was the cheapest price available, and I'd pay more overall if they switched to the full daily rate. That was obviously not true. You have to call 1-800-654-4173 and wait about an hour to get a hold of a representative but they are way more helpful than the people at the counter.

Everything! The worse service ever. Please do not rent with…read morethese people. When you reserve a rental everything seems to go fine, once you ask for any other service they won't listen to you

Needed to rent a 65 deville for my wedding photo shoot & Sean came through for me. Probably one of…read morethe easiest smoothest processes i've ever had to go through!! i later was introduced to Rocky which is the general manager, again these guys make you want to work with them even if you don't need a car, they're so humble and easy to deal with! If you guys ever need a car, DRIVE LA ask for Sean and or Rocky! these guys rock!

Excellent place to rent an exotic car in Los Angeles. They were very accommodating. I was able to…read moredo everything online. And their team even arranged for pick up and drop off. Very clean and personalized experience. Would highly recommend when you're visiting the area.