Customer service is the worst!!!!! Never ever ever have I been treated like this. Zeroooooo…read morecustomer service in the car return area. Kind of mind blowing. We are in shock as to how much this return process sucked. Again..... wow. Zero stars. The Biden administration could have done a better job and that is sad.

**november 2023 first google review****march 2024 secnd google review**Rented with avis via uber…read moreand was charged for 3 weeks when I had the car for only 2. Was over charged for the first week which eventually was rectified. Day I came in to rent the company had an internal system issue that inconvenienced me to wait HOURS just to get the car. I DO NOT RECOMMEND THIS LOCATION OR CAR RENTAL COMPANY PERIOD unless... you have hundreds of dollars to play with and still be ok after they rob you and/or hold your money hostage. I'm going back to hertz for uber rentals . AVIS is horrendous **march 2024 second google review** Updating my review now to current day March 4. Hertz did not have a location via uber close enough for me so unfortunately I had to go back to avis . I was in and out within a matter of minutes. however , I was approached by a lady on my way out confronting me about the review I left a few months ago asking if I still felt this way . I told her yes . She asked me if I got my money back . I said yes but in my previous review I said it WAS rectified. I do not appreciate being confronted about my own honest experience and review . She then proceeded to tell me that she "could have refused my rental but didnt" . I now feel like a target for this location . A dry threat to hindering business because of MY freedom of speech is WRONG . IF AVIS ACTUALLY DOES PRACTICE REFUSING RENTALS BECAUSE OF HONEST REVIEWS ,THEN THIS WHOLE COMPANY NEEDS TO BE INVESTIGATED .

Reserved full size car last May for p/u in July. When we…read morearrived, they didn't have any full size cars, only a sub-compact. When we asked why our car wasn't ready, they said they were waiting for a car to be returned; said we could come back around 1:30. This was at 11:30 and they close at 2:00. So "hopefully", a car will be returned, but no guarantee. Also, that gives them a whole half hour to check car over and clean. What if there is a problem with that car? Have rented cars from Avis, but never again from this location.

Terrible experience. I had a confirmed reservation for April…read more29, 2025, at 10 AM. When I arrived, I was told there were no cars -- even though I could see them on the lot. They sent me to another branch in Arlington Heights, where again there were no cars, despite phone confirmation that one was available. I wasted hours, made multiple trips by taxi, and got zero help or resolution. No car, no options, no another car -- just empty promises and bad service. Avoid this location if you value your time.

Unprofessional, bad service and unethical business practices. A rental was arranged by an…read moreinsurance company after automotive claim. Enterprise met me at the Tesla collision center with a VW Atlas. As I was loading my stuff in, I commented to the rep that the vehicle smelled like cigarettes. The rep stated that by time he noticed it, he was already by me; hard to believe since I noticed it as soon as I opened the door, without actually sitting inside. The rep also mentioned that if it ends up bothering me, they would drive a replacement vehicle to me the next day. When walking around and inspecting the vehicle, I noticed several scratches and paint chips that the rep marked. I signed his tablet, let him scan my credit card for a deposit and was told that I would get the rental agreement via email. I asked if he would email me a copy of the damage report and was told yes. As I was driving home, I noticed that I received an email from Enterprise; it was the rental contract but not the damage report. I called into the local office to ask about the damage report and was told that it is an internal document and not shared with customers. I stated that I was entitled to copies of everything I signed, plus asked what proof do I have that any damage was there prior to my rental if I do not have it documented. Again I was told that it is an internal document and nothing could be done. I asked that the district manager call me, and was told that he would. By time I got home, the smoke smell was unbearable. I drove to Target for a bottle of Febreze and emptied the bottle spraying the headliner, seats, floor and anywhere else I could. The next day the smell was slightly better but still extremely noticeable. The local Enterprise office and not the manager called the next morning and inquired about the rental, I mentioned that the car still smelled of cigarettes and was told I could drive it to the office to exchange it; again, the original rep said that they would drive the replacement to me. I ended up taking my partner's car for work that day and the rental remained mostly undriven the entire weekend. On Monday I called Enterprise Customer Care, explained my complaint and was told that they would have ether the District or Regional Manager call me. It has been a day and a half and still no one has bothered to call.

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

Started very nice. Our driver was also nice. However wouldn't drive over 60mph (even when limit…read morewas 70). The drive took us 30-40 minutes longer than it should have. The owner Mike was incredibly rude, didn't understand and charged tax even though it was not tangible property. When I asked about it he was INCREDIBLY rude and SEXIST

I needed a ride to o'hare airport, I live in downtown Chicago I called Chicago cab service a few…read morehours before I needed to catch my flight, they sent me a nice cab with a great driver. I had a pleasant trip to the airport and the price was great. I will always use this service and I will recommend it to my friends and family.