Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight…read morelanded 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM -- 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away -- I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal -- every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs -- we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this -- they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name -- not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally.

Hands down the best rental car experience I've ever had at O'Hare. The Alamo team was phenomenal…read morefrom start to finish. Everything was quick, easy, and genuinely pleasant--which is not something I normally expect when renting a car at a busy airport. A huge shoutout to Tommy, Eric, Austin, and Cesar. Every one of them was friendly, professional, helpful, and went out of their way to make the experience seamless. Their customer service really stood out. These guys are the case study in customer service and professionalism. I've rented plenty of cars while traveling, and this Alamo location set a new standard. I'll absolutely be using them again the next time I'm flying through Chicago. Highly recommend!

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

Quick, ready, no long lines, definitely a step up from other companies…read more First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

My experience with Enterprise Car Sales (3800 N. Western) was amazing! Thanks to sales rep,…read moreDevaughn Morris & Andres Villanueva. These guys made the entire process worthwhile. I never felt intimidated or pressured in the selection process. Because of their professionalism, courtesy & knowledge & patience; (Bless you Andres!) of the vehicle I selected, everything worked out better than I hoped for. Really cool dudes. Thanks again

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

three stars for effort and a story that ends well, but if it hadn't, it would barely make 2…read more so we arrived at O'Hare after a long journey of more than 25h, with an email indicating fully-paid booking of a SUV for our time in the windy and dairy cities of the US of A. a shuttle to the pick-up centre, and we arrived at an old office with just enough air-conditioning to keep the heat at a doze-inducing but not uncomfortable temperature. but one-point-five hours of sitting (pity those who were later than us and didn't get seats) and all we were told was that they had no car for us, and we would have to wait a night before going the next day to hopefully pick up a car. but, I have an Asian mother who certainly represents the best of the Tiger breed, and she negotiated (or battered, depending on which side you're on) until the manager went next door to Hertz and got us a car at their own expense. and I know it was definitely more than we had paid for dollar, which was really quite good value. we definitely weren't the only ones there with this issue - I heard at least two more families with the same issue (what else to do but eavesdrop when there's no wifi), and this was in a space of 4-5hours. after dealing with my mother, the lady at the counter (and it must be said that she and the manager provided decent service in dealing with the mix-up) said "hallelujah, she's leaving!" - and yes, after nearly 5 hours, we finally managed to.

Give the deposit back in a timely manner and close out the contract as soon as the car is dropped…read moreoff.

I booked this at this car rental solely based on price. I booked a red eye flight and arrived at…read more5a.m. Dollar opens at 6a.m. it is conveniently located at the Ohare airport with all the car rentals. You will need to take the sky train and it is past terminal 5. Once you get off is at the lower level. What is confusing is they have a booth in the parking lot and at the Dollar counter inside the building where all the other rental agencies are. Don't had to the booth. It's a shell of nothing. Just go to the counter. Dollar shares with Thrifty Car rental. The agent works with both companies. I was the first in line some my flight was early. The staff were there 15 minutes before 6a.m. Yet at 6a.m. they didn't open. Strange. The guy that help check is in did the bare minimum. Did not explain a thing. The nice thing was he was not pushy about upsetting anything. He just wanted to get it over with. We were the only ones in line. Why the 4 stars? The price and we got an upgrade to a midsize car that was in great shape. It was a Toyota corolla so I'm not so sure it was mid size but it was fine.

April was great! Upon returning our car, she noticed we had two car seats and offered to drive us…read moreto our terminal, then drop the car off for us.

Jeremy gave great service here. Very nice fellow. Lady out the gate checking my info was nice…read more Value of car was good. Was originally 2 days for about $200 on a one way mystery rental from Chicago to Omaha. What wasn't good was they knowingly gave me an ev vehicle, no gas at all, for a 525 mile trip with only a 285 mile range. This should have never happened! Out in the middle of nowhere as not many chargers on way. Would take up too much time and it was my first time ever even using an ev vehicle. This was sure a mystery to me. They should ask if you have ever used one before even thinking about renting out an ev vehicle! Needing to stop a couple times for extended periods as some chargers are 45 to 60 mins as others are 3 to 4 hrs. Not good. Then you still gotta bring the car at or above the charge it was given to you. This one was given to me at 70%. Why wasn't it 90 to 100%? I had to cancel going down to Lincoln and Omaha to see my family and turned it back into a one day rental and changed my flight back out from Chicago to Ont, California that night. What a hot mess! At least they gave me $100 credit back for not having the rental a 2nd day. Avis, please do better in situations like these.

I've been an Avis preferred member since 2001, and this is the worst office I've ever been to…read more No car was assigned when I got there. Took the associate a bit to assign a car (he was new, not his fault). Gives me a spot number for a white Acadia. Car is a white Equinox when I get there. Less than half a tank of gas and is dirty inside. Go back and get a different car from a second agent. He's much faster and says to choose the white Acadia in a different spot. It's a black Acadia, but the key says it's white (license plate number matches the keychain and says it's a white car too). It also smelled like weed. I find out the next day there's no wiper fluid in it. Now, I don't blame the desk personnel for this stuff, but the car refresh team needs some help.

big shout out to Ben at the car return for being so friendly. It makes me happy there are still…read moregood people out there. thank you!

I pass a few car rental car locations and still come here for my rentals 3-4 times a month. Even…read morethough it's out of my way the service here is second to none! I have sat back and watched even when they are busy and they keep everyone moving quickly and are always looking to help and answer questions . KATE (manager) IS ABSOLUTELY AMAZING. I have had great experiences with many of the employees here. From the porters, to the booth exiting or the desk inside . Very welcoming and pleasant from start to finish. Kate helped me not only find the right vehicle but took the time to help me put the seats down due to needing extra space. I will continue to go out of my way to rent from this business/ location .

If you can avoid the airport facility, I'd advise it. FOX (don't know about other providers) added…read morewell over $100 of additional "facility fees". Which is bull, that should have been included in the original quote. But, they want to suck you into the contract. We asked to cancel the contract and because we used Expedia (FOX doesn't make it easy to rent directly thru them), we were told we'd have to talk to Expedia and hope for a refund. I feel sorry for O'Hare travellers, FOX is definitely preying on a relatively captive customer base. Get ALL the fees in advance if you can. Even better, look for a facility nearby the airport

This is a super clean part of the terminal at O'Hare airport where the car rentals are and you have…read moremany choices here and a free air train comes here. It's very modern. It's brightly lit. It's very safe and I love the choice of different car rentals here. And when you take the air train, you can connect to all the terminals, including the CTA blue line to downtown and other areas of Chicago for $5 five dollars coming from the airport, but any other ride in Chicago is $2.50 per ride.