The price is right but housekeeping and repair could improve. Fulfillment of rewards programs is…read morealso not good. This was the least expensive of the second tier hotels. There are no top tier hotels in Crossville, by the way. When you drive up or drive by you see the water stains on the building and the need for a paint refresh. It gives you a clue as to how the hotel is being maintained. When you step inside it smells like mildew and cleaners. However it looks good. That continues until you enter the elevators, hallway and rooms. Those show wear and poor repairs. Tattered carpet squares rubbed wallpaper and moldy grouted tubs. The removal and repair of wall damage covered by paint that isn't quite smooth and doesn't quite match lets you know why the price is where it is. Again the daily housekeeping looks otherwise good. The only caveat is smell. You can always smell the last few occupants. Please clean carpets and curtains more often. That's all I'm saying. Finally. I registered for the $50 card promo. When I called because I didn't receive it, customer service just says they sent it and it shows delivered. However they could not provide a tracking number or date. I have USPS informed delivery so I can see my mail images and I don't show it. Of course they can't cancel and resend it either. Disappointed. Back to Hampton.

Spacious, mostly-clean rooms. Attentive front desk service. Good value. Id stay here again if in…read morethe area.

Great and clean! Stayed here while passing through town, rooms were clean and very spacious. Also…read morecool with AC and complimentary breakfast until 9am.

First when we walked in it was a mess from decorating. But that's understandable...just not a great…read moreimpression. The hotel doesn't smell good. I'm used to hotels having a welcoming smell, but this one was very stale/old smelling. We get to our room and it gets worse. The room wreaks of bleach. It was so bad that it burned my eyes. There was also a slight smell of vomit so I'm not sure what happened in the room or if they just love cleaning with bleach. It was also a handicap room. The clothes rod was so low that our shirts hit the bottom. We had to find an another place to hang them. The clothes hooks were so low that our jackets dragged the floor. The towel holder in the bathroom was coming loose from the wall. Didn't wanna touch it much as we worried it would fall. And don't even get me started on the extremely messy paint job!!! The shower curtain was so high it only came to my knees. So everyone raved about their breakfast (mainly why I booked here). It was not good! The sausage was spongy. The biscuits were dry. The waffle batter was watered down so much that they were terrible. It's one of the worst I've had. Needless to say, we won't be staying there again. Hoping our stay was a one-off. It was disappointing. A high note was that I slept well and the room was spacious. It is definitely a 2 star hotel!

got out of Charlotte a little later than I hoped so I only just made it here and then…read moredaylight-saving time meant I wouldn't get the extra hour heading west so a bad start all around. fortunately I was able to make a reservation here from a rest stop up the road and when I got here I was upgraded to fancier digs. I aways like a choice of beds because, well, you know... troughs (that worn-in sinky part where everybody sleeps) turns out both beds were fine so either one would do and I slept fabulously through the night. woke up early and refreshed, got a long hot shower before picking out a couple biscuits, sausage links, and some taters from the breakfast buffet. got coffee, got packed, got more coffee and headed out west to where the wild things weld. all in all this is a very nice property, clean and well kept with pleasant, engaging staff to welcome a road weary traveler. I'd like to see more walk in showers but not everyone does so we all have to give a little.

Very clean lobby. Rooms are clean and comfortable. Staff is very friendly and helpful. Close to…read moreInterstate 40.

WYNDHAM WARNING!!! This company operates on pressure and deceit during their sales presentations…read more Club Wyndham resorts quality is ever declining, while costs only rise- and availability is nearly impossible. Worst of all, the resort we signed up for is closing due to bankruptcy, yet Wyndham still refuses to cancel our contract. Good luck trying to contact this company. Our letters go ignored, and phone calls yield no progress and we are constantly given the runaround. Paulina, Maria, and Tamarah have been no help when we have spoken to them- only excuses and empty promises that lead to no resolution. Buyers beware: They are quick to lie to you to take your money, but they will ignore you and hold you to a contract even when the property itself is defunct.

Good: staff was super friendly. They texted me a few days before for any special accommodations and…read moreI was able to text them throughout our stay. Back deck is peaceful overlooking some trees. Room is spacious with full kitchen and decent pull out couch. Loved the jacuzzi in the room. Great walking trails in the community. Bad: everything costs money. Even the pool. However it's per use so we didn't pay for what we didn't use.

I will start by saying that this place is great! My wife and I visited recently for a weekend…read moregetaway in the off-peak winter month of February and thoroughly enjoyed our stay. The initial booking interaction with the front office manager was excellent, and she went out of her way to make sure we were familiarized with the property, how to get in and out of the coded gate, and where to find our documents/keys, etc. as we were checking in late upon arrival. The cabin was beautiful, if not a tad outdated in the typical "Gatlinburg mountain-style" motif, and was settled nicely by itself without an immediate neighbor, so we felt very comfortable, secluded, and able to fully relax - the ideal weekend getaway environment! What was even better was the pricing. Our cabin was a 2 bedroom, 3 bath, fully stocked kitchen with all appliances, dishware, silverware, etc, and a living room area with 2 couches, a lounge chair, including a flat panel with tv access, and all across 2 stories. Everything was very well cleaned, the loft area was beautiful, and even had an in-room whirlpool-jetted tub. Everything they said they'd do, they did. Great service, nice location very close to the Fall Creek Falls State Park, and within 15 mins either way of the nearest town for additional options. Overall, we'd most certainly visit here again the next time we're looking for a hike along the beautiful falls nearby!

Charming place near Fall Creek Falls State Park. The Villas are great with a great view of The…read morePlateau and the surrounding woods. Great hiking. Pet friendly! We will be back.

This Baymont location is conveniently just off I-40, next door to a well-stocked gas station. Rooms…read moreare dated but reasonably spacious. A good shower is important in a hotel room, and the shower is definitely above average. The breakfast is just okay like any continental breakfast, but at least it's available. But the heated pool is a huge bonus and very clean.

If I could give zero stars, I would. I booked and paid for my room online in advance, thinking…read morecheck-in would be a breeze. Nope. The man at the front desk moved at the speed of a snail--both times I had to interact with him. First time I came to check in, he was so slow I gave up and came back later. Surprise: still slow. He asked for my ID and credit card, then suddenly needed the exact card I paid with online. I didn't have it on me. He eventually accepted a different card for incidentals, but the whole thing was a frustrating, unnecessary hassle. I'm handicapped and requested a first-floor room. I was told they were all full, so he put me on the third floor--and the elevator was broken. No help offered. Nothing. Just a "sorry" and a room up a flight of stairs I shouldn't have had to climb. The noise was ridiculous for a hotel in the middle of nowhere. Thin walls, loud guests, and just my luck--a crying baby in the room next to me that went on and off all night. So much for getting any rest. The only redeeming quality was the size of the room and a comfortable bed. But even that was odd. The sheets weren't even on the bed--just kind of tossed there, like housekeeping gave up halfway through. What hotel hands you a DIY bed? This whole place is a mess. Save yourself the stress and book somewhere--anywhere--else.

Not the worst place, the 2nd worst. I was barefoot in the hotel…read moreAnd my feet are black. Seriously dirty.... Yikes! Covid waiting to happen. Can't wait to get out of here. I stayed here as I have my cat along. Too dirty for animals and seriously too dirty for people.

First of all, even though it is a chain hotel this place is individually owned, so good luck if you…read moreneed to file a complaint because their corporate center has zero power. The manager of this hotel is among the worst people I've deal with in my life and even used profanity on me. What happened was that they didn't update their pet free policy with the third party booking agent RCI. When we arrived at 9pm after 10 hours on the road they refused to check us in and refused to give us the refund. We were desperate and tried to reason with the manger, but instead he grew more defensive and blamed us for booking with RCI instead of with them directly. It's a joke for someone to behave like that in the hospitality business. If you want to save yourself some trouble stay away from this place!

Updated review: Ever since my initial experience, house keeping has really stepped up.The ladies…read moreare nice and the 3 that I see often have taken to my fur babies. They are receiving lots of love and attention here at the property. The location is convenient to sams club, movie theater and the interstate. The road parallel to the Interstate has all of the restaurants and shopping that you'll find here in Cookeville. But the town itself is unimpressive. But if you're going to be here, this hotel is a good choice. So far, this is the worst hotel stay I've had in the 5 months I've been on the road. I've been checked in for 2 weeks now and I've had absolutely no housekeeping. I've went downstairs and requested room service 3 times. Yesterday, I finally spoke to a manager and she informed me that housekeeping is afraid of my caged dogs. But she reassured me after my assurance that they'd be put away in my absence, that my room would be flipped. I let her know that I was away from my hotel room for the weekend and she said they were still there for the day, and here I am walking into my room, still hasn't been serviced. Seriously a bad representation of a Marriott location.

This is the standard that made us love the Marriot Brand. We are driving from Arizona to Virginia…read more This is our 4th Marriot stop and the BEST so far !!!Check-in was friendly & efficient, room was super clean and modern. The Shower was amazing !!! Breakfast was the best with wide-selection of breakfast items & fruit. The coffee cups had lids and they even had a to go bag if u wanted a muffin for later- Yes Pkease & Thank-You. Last couple spots were okay, but still running like height of Covid. This Marriott brought on the good old days. The whole place was clean & well kept. The Staff was friendly and helpful. Best Stop night yet.

Called at the last minute and owner was super nice. It's not actually a bed and breakfast but there…read moreis a full kitchen if you want to cook. We went to Simply Fresh down the road and the food is amazing. School house was very clean and tidy. Lots of interesting antiques to view and look out. Two full bedrooms and baths. Would stay again

This place is 1 in a million. Absolutely amazing owners ans staff. The property is stunning. For a…read moreday ir a week, this heavenly spot will rejuvenate you mind and soul. I was given the opportunity to visit here thanks To some great friends. If your looking to get married anytime soon, this is your spot. Right on the river. The amount of hummingbirds on property will melt your heart. I can on all day talking about this property. Chexk it out if you need a break from reality! You will not regret it

This beautiful and peaceful property offers so much from a person needing to get away, to a…read moreromantic couple retreat, groups, family events, etc. The restaurant served a wonderful dinner, but unfortunately/fortunately; breakfast was missed! Due to being able to sleep in! Whether you like basketball, tennis, frisbee, golf, volleyball, sitting around the fire pit, picnicking, canoeing/kayaking/paddle boarding, or just feeding some horses; you can do so much here! Next time I come here, I want it to be for a big family gathering for a weekend. This would be an ideal location!!