We bought a new GE front load washer and dryer very professional and listen to what we needed. Did…read morean awesome job removing the old and in with the new... Hard to find that great service....

Rob and the men who delivered and installed our new dishwasher are absolutely GREAT. If you have…read moregotten tired of poor service, lack of knowledge and caring etc. - reach out to Hoersch for help. We LOVE our new dishwasher - cannot believe how much better and quieter it is than the old one - and more than anything TRULY are amazed at the quality of the service and care that we have found at Hoersch. We will ONLY get our appliances from them from now on! Jackie Henning

DON'T CALL FOR ANY REASON!!! We are a Nonprofit Organization…read morewho Provides Service Animals to Veterans and We were Donated a set of Pet Machines By Alliance Laundry Systems/ Speed Queen Corporation. Went here to get help with a Warranty Issue which is 10 years... Because we didn't buy it from them they won't repair it and Have the "Right" to refuse help to People needing help, with Warranties. Upon leaving their store I told them I was gonna F@$! Them Up Online and that's why I am Here, they are Scam artists and Have ruined a Good Family name , these guys are Matsons not Heins... Nothing but First Rate Crooks in my opinion. 0

All our appliances were purchased through this great company. They were very helpful on picking out…read morewhat we wanted/ needed. Professionally delivered and they even hauled away the old stuff. Being not vary tech Savy, the staff even showed us all the functions on the new appliance and answered all the questions weeks later! Top notch appliances needed no service so far!

Rather than submit bad reviews, I simply take my business elsewhere. That said, when businesses…read moreexceed my expectations, I want to make sure I let the world know. Spoiler alert... Grand Appliance and TV of Appleton exceeds expectations!!! I was looking for a Speed Queen Washer and Dryer set, and discovered Grand Appliance was a local Speed Queen dealer. Knowing I was going to buy a quality product that is manufactured by Alliance in Ripon, Wisconsin, I wanted to also make sure I was going to deal with someone that was professional, personal, and knowledgeable. Willie was this guy and more! He was on point from the very beginning, answering all my questions and doing whatever he felt was necessary to make sure I was taken care of. Between the purchase and delivery of my new washer and dryer, Grand Appliance had issues with their telephone lines (no fault of their own). This proved to not be a setback for them, as they continued to communicate with me through email and temporarily routing their phones through other store locations. Even after I made a last minute request to have a side vent kit installed on my dryer, Willie made sure my purchase was delivered as requested and on time. Emulating the characteristics of Willie, the gentlemen that delivered the washer and dryer were also outstanding. They were both very professional and cordial with my wife who was home to receive the delivery. They were also very careful to not damage any of my property, including our new puppy that was trying to nip at their ankles as they carefully maneuvered throughout my house. Well done, Gents! Topping everything off, I am thoroughly satisfied with my new Speed Queen Washer and Dryer! I encourage everyone to buy a Speed Queen from Grand Appliance. I would also encourage them to buy before September 30, 2019, taking advantage of Speed Queen's Anniversary Promotion of a 10 year Parts and In-Home Labor Warranty! I look forward to Grand Appliance opening a store in Green Bay, which is where we will be going when we upgrade our Kitchen appliances!

Well, I must tell you I went there with great expectations and became sorely disappointed.. The…read moredelivery guys were great did a great job very kind and I appreciated that. But when they left, it took three days for the refrigerator I bought to get to the temperature where I could put food in it. So I called and talked to one of the sales guys there and he told me that he would Tell the person I bought it from all about it and they get back to me well that didn't happen so I give the guy who deliver it an A+, but I give the guy who sold it to me an F. If this is how they treat their customers don't go there you're wasting your time And money. This happened seven days ago and I still haven't heard from them.

Beware of this place. Ordered a built in dishwasher for almost $1000.00 and put a $100 down…read morepayment. It has been almost a week and no definitive date for delivery and still cannot give one. I cancelled my order because of this lack of knowledge. Lost the $100. Think before you purchase anything from this place!!!!!!!!!!!!!!!!!!!!!!!!!!!

Exceptional service from the time we first walked into the store to the time they installed the…read moreappliances. Andrew and Clint went above and beyond!

I went to purchase a microwave and it needs to be ordered the store is open until 9 but appliance…read moreperson left at 7:15 so i spent time and gas and was turned away Worst customer service ever!!!! would leave negative stars if I could

I was in need of help to choose cement pavers for a project. Eleanor was an employee who went above…read moreand beyond. She steered me to the exact thing I had in mind. Not only did she help me pick out the item, but also loaded them in my car for me and it was raining! Eleanor should be considered an asset to your store.

If anyone is in need of a new mattress,bed frame ,complete bedroom set, bed sheets blanket or even…read moregood used furniture or refurbished appliances. Please look no further Les's One Better located at 1352 Commercial Street Neenah WI... has it all. Number #1 mattress world wide. Time to stop wasting money at these big store companies and come check out the small company out....you won't be disappointed

We've been working with Les's One Better now for 5 years. Nothing but good things to say about Les…read more He's an honest and very hardworking man who'll do what he can do for you. Our last purchase was our queen mattress, a New Englander. It is a comfortable and affordable mattress that will last you a good long time. With Les, you will get the personal touch unlike the bigger stores.

We have had great service from Kossels highly recommend. They've been prompt and all is great…read morecommunication.

They have quality appliances. I have not had any issues from them like big box stores, where they…read moreseem to have shorter life spans. I own rental properties, their refrigerators,, coin washers and dryers, stoves, and dishwashers seem to last forever. Mine are now all 20 years or older except for big box stores replacements. Their service department is willing to give advice so they can prevent you from having service calls. Seems like their emloyees' know more than just selling appliances. Not like Best Buy, Lowes, Menards. If you do, You better buy an extended warranty, because you will use it. Sometimes without success.

I stopped into Best Buy today completely overwhelmed about gaming computers, and Eli was absolutely…read moreincredible. He took the time to explain everything in a way that actually made sense--graphics cards, processors, cooling systems, all the stuff I usually get lost with. Eli didn't rush me or push me into anything. Instead, he walked me through the differences between pre-built systems and custom builds, what specs matter for different types of games, and even helped me figure out what would fit best in my budget. You can tell he genuinely knows his stuff and enjoys helping people. I left feeling confident and excited instead of confused. If you're thinking about getting a gaming PC or just need someone knowledgeable to guide you, ask for Eli. He made a huge difference and I appreciate the great service!

Made an appointment with geek squad. I needed to get the battery replaced in my 8 year old iPhone…read more8. I showed up and a young guy took 2 minutes to research it before telling me Apple didn't have the battery I needed anymore and he couldn't help me. I drove a mile up the street to Computer World, and within 15 minutes they had the battery ordered from Apple. I'm sorry I bothered the staff at Best Buy with my problem. I won't do it again. UPDATE: I got the call from Computer World yesterday that they had received my battery. Dropped the phone off this morning, went out for a nice lunch, came back and it was all set to go with a brand new Apple battery installed. Be advised. BEST BUY SERVICE SUCKS. They didn't even try.

The store was really nice. Too bad the service there wasn't the best. The elderly man was SO rude…read more Didn't say hi. Didn't say anything as I complemented the store, didn't say anything while I made my purchase. I went back the next day to exchange a shirt and I asked the lady for an extra bag and told her I'd pay for it if it wasn't free and she made a big deal about it. Then she threw the bag at me after I purchased the other shirt. I will never spend my hard earned money there EVER again.

Make sure you understand the return policy thoroughly before making a purchase. I bought a Sherpa…read morepullover for my daughter here on Small Business Saturday, intending to give it as a Christmas gift. As a first time shopper, I asked about the return policy and was told it could be returned for in-store credit. The sleeves proved too short, so I tried to return the purchase today. Initially the cashier said there was a 10 day return policy on clothing and refused the return. I explained the information I had been given, but since it was seasonal, she would only make an exception to exchange it for the same clothing item. She referred me to the back of the price tag, which does explain the policy; but what I was verbally told was different. Well, a larger size doesn't have longer sleeves, but since I had no alternative, I made an exchange. I said that as a first time shopper, it didn't give me a good impression of the store. Nothing more was said. (BTW, the item is now on sale for 20% off vs my 10% discount. Bottom line, I thought this might become a store I would shop frequently, but now I will not return. I try to shop local, but with policies like this, it's no wonder larger stores are winning the retail race.