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    Budget Rent a Car

    1.3 (120 reviews)
    Open 6:30 am - 1:00 AM (Next day)
    Updated 2 months ago

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    Second hour long line - really, really bad
    Heather D.

    This is the longest line, wait time rental car company I have ever been to. There are 12 people in line and each person is taking more than 20 minutes to get taken care of. At the very least let people take a number so we can SIT DOWN rather than stand in another line, with all of our luggage, for over an hour after getting off long flights! **** I was going to g to modify my star rating up a bit from a o e because the lady at the counter was so nice.... Then oops... after going downstairs there was another 30-40 minute line . You guys need serious help here ! You also didn't have the car I reserved- all around YUK!

    Mark M.

    Terrible experience! I reserved an Elite SUV class of vehicle for my son's wedding and they gave me a dirty Kia Telluride that was the basic version of the SUV. Nothing "Elite" about it. I asked if I could get a Cadillac and they said that was the "Luxury" category and it would cost me $200 more for two days. Wow. I asked for a Grand Cherokee that was pictured on their website as "Elite" and the young desk person said they don't have any, he was very rude. I then asked to speak to a manager and he said he was across the street and it would be 20 minutes. These guys are total jerks and don't want to help you at all. Avis is much better in Buffalo, avoid Budget at all costs!

    Extremely long lines at the budget Avis rental car center Buffalo airport

    Waited in line for almost two hours! This airport budget rental company and the Avis have some real systemic issues. If you arrive at Buffalo international avoid this place! Take an uber to a satellite location and pick up your vehicle! If enough people do that then perhaps they will improve!!!

    Sept Rental from Bflo Budget2

    I wish I could give them a zero rating. I rented a car from the Budget in the Buffalo airport on Sept. 5, 2025. I waited at least 20 minutes at the main desk. Instead of helping me when I got to the front of the line, I was reminded that I was a member, so I could pick my car up in the garage at the "Fast Break" counter. That was my second mistake bc I quickly learned that fast break was a misnomer to say the least. It was a chaotic zoo down there. There was no organization, no process, just knuckleheads. People who were sent downstairs with paperwork from the main counter were being waited on before us "fast breakers". Finally, it's my turn, and in the middle of the transaction, the guy who was waiting on me got a call from Captain Duncan, and he abruptly dropped everything, ran off, and left me standing there. The guy who took over my rental was rude and hating life in general. He threw a set of keys at me and slammed the window shut in my face! It was so loud it distracted and scared the other customers. I was so put off and flustered that I didn't realize until later that night that they never even gave me any paperwork. Fortunately, the car was nice and clean, and I didn't have any other issues. It's not likely that they'll get anymore business from me. Too bad, bc I'm from Buffalo and I rent a car each time I go home.

    A 2 hour wait for the people behind me at Avis/Budget

    Well. I arrived. Expecting a wait. I wasn't disappointed. 1 1/2 hours later I'm still waiting. While it appears that 2 clerks took a break. People behind will probably have a 2 1/2 hour wait. Back to dollar hertz

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    8 days ago

    The line is a million people long and there's one employee. So dumb. Never again. Definitely won't recommend.

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    3 months ago

    Most dishonest and nonprofessional staff I've ever experienced. Avoid at all cost, car was nasty and a complete dishonest management staff!

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    2 years ago

    Customer service is nonexistent. Sent me around so I WAITED in line 5 times. Said I don't have fastbreak when I do. Done w budget.

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    Review Highlights - Budget Rent a Car

    I rented from the Budget in the buffalo international airport.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6
    (91 reviews)
    0.1 mi

    I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

    They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

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    Alamo Rent A Car
    Alamo Rent A Car
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    Hertz Rent A Car

    Hertz Rent A Car

    1.6
    (202 reviews)
    0.0 mi

    Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

    We are Hertz President Circle members and travel quite a bit. I have never had a worse experience…read more Car was reserved. No president Circle pick up available because of being short staffed. Waited over an hour in line to be told it would be another hour for a car to be cleaned for us. Horrible. The other rental companies at airport did not have lines.

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    Long line.
    Long line.
    Hertz Rent A Car
    Hertz Counter at the airport.  Notice the sign for Gold members.

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    Hertz Counter at the airport. Notice the sign for Gold members.

    Budget Rent a Car - carrental - Updated June 2026

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