Have been renting from them for over a year. Cars' interiors are consistently filthy, like disgusting. Check-in is easy and the check-in staff are always pleasant. Returning the car is another story altogether. Have been overcharged, charged for gas even when returning with a full tank, personnel non-existent. At least they are consistent . Spend a few dollars more and rent elsewhere. read more

Budget Rent a Car - Food, debris(?) in every crevice. - Car Rental Near Me - Buffalo, New York

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WHAT A SCAM OF A COMPANY. The workers here are cheats, who must be working under a corporate incentivisation program to wring as much money out of customers as possible. This feels very much like what Wells Fargo was caught doing. I was with my senior father when he asked for NO insurance. Signed a contract that (we thought) said NO insurance. They didn't give us a copy of the contract when we left, which we should have asked for but my father and I were so jet lagged from our red-eye that we just wanted to get in the car and leave. When the trip was over, we were charged insurance and Budget said that we signed for it, without giving us proof of the contract. We also discovered that they didn't give us a full tank of gas. It was at 1/4 tank. Like we said, we left the space already before we realized it, but immediately took pictures of the gas tank and odometer, like 5 minutes from the airport. We called Budget to let them know and they said that we needed to file a report with Budget online. Fine. BUT when returned the car to this company, we told the attendant that we had pictures and stuff about the unfilled gas tank... After checking that we returned it with a full gas tank, the attendants told us that they were going to give us a $50 credit for the gas. We said, oh that's nice, do we go to the desk and get that credited back? They told us, oh no, it will just show up on your statement at the end. So we left and did nothing... BIG MISTAKE. Fast forward to getting the statement and not getting ANY MONEY BACK. My father called Budget only to hear that they don't have any record of the attendant offering this and thus cannot give the credit back. We're going to dispute the insurance charges via our credit card, and make sure Budget headquarters knows about our experience. And we WILL be filing a claim via their website about the 1/4 tank. Rent from anyone else but Budget. It felt like they purposefully did all this because my father is a senior citizen (he rented the car and was handling things) and thought that he wouldn't dispute the charges because he wouldn't know how or have the energy to. Well, they are very wrong. IF this is a corporate level scam... read more

The line is a million people long and there's one employee. So dumb. Never again. Definitely won't recommend.

This is the longest line, wait time rental car company I have ever been to. There are 12 people in line and each person is taking more than 20 minutes to get taken care of. At the very least let people take a number so we can SIT DOWN rather than stand in another line, with all of our luggage, for over an hour after getting off long flights! **** I was going to g to modify my star rating up a bit from a o e because the lady at the counter was so nice.... Then oops... after going downstairs there was another 30-40 minute line . You guys need serious help here ! You also didn't have the car I reserved- all around YUK! read more

Budget Rent a Car - Second hour long line - really, really bad - Car Rental Near Me - Buffalo, New York

Terrible experience! I reserved an Elite SUV class of vehicle for my son's wedding and they gave me a dirty Kia Telluride that was the basic version of the SUV. Nothing "Elite" about it. I asked if I could get a Cadillac and they said that was the "Luxury" category and it would cost me $200 more for two days. Wow. I asked for a Grand Cherokee that was pictured on their website as "Elite" and the young desk person said they don't have any, he was very rude. I then asked to speak to a manager and he said he was across the street and it would be 20 minutes. These guys are total jerks and don't want to help you at all. Avis is much better in Buffalo, avoid Budget at all costs! read more

Budget Rent a Car - Car Rental Near Me - Buffalo, New York

Will never rent from Budget again! They were understaffed at time of pickup, had no one to check you out, and just handed you the paperwork and a spot number for the rental. The rental was dirty, had a needs oil change message, and a cracked windshield among other minor damage. Then after returning the rental they have the nerve to send me a bill for replacing the windshield. read more

Let me add to the long list of one star reviews. We were given a car with expire registration, you can imagine how frustrated we were when we came back to a parking ticket. We called them immediately to requested an exchange. We would not be renting from the company in the near future. read more

Most dishonest and nonprofessional staff I've ever experienced. Avoid at all cost, car was nasty and a complete dishonest management staff!

Budget has lost my trust due to repeated dishonest and unprofessional behavior. This is not an isolated incident. They consistently overcharge, lie about quoted charges, provide misleading information, and treat customers poorly. Most recently, the clerk at the rental garage was rude to us and then falsely claimed we "cussed her out". They cancelled our rental contract over this false accusation, which felt retaliatory and unprofessional. The boy who cancelled it acted like judge and jury. Strong armed us, acted quite condescending, but in the end we were so much MORE SATISFIED with a different company other than Budget. This is not the first issue. On a previous rental, we were charged nearly $500 for a cleaning fee even though the car was already dirty when we picked it up. The car even had the word "detail" on it. I will never use Budget again and will warn others. Customers deserve honesty, respect, and fair treatment. Budget has not delivered that. read more

I'm wondering why they don't know people have already rented a car? Lines are LONG! Really terrible service! Never again! 45 minutes in line...still no car‍ continuing saga...they are cleaning the car.... Estimated time 29 more minutes! read more

Literally the worst car rental experience I have EVER had! I waited in line over and hour only to be told that the 12 passenger van I had rented for our church trip was unavailable. After a heated discussion with the manager who couldn't seem to understand why I was frustrated I was given a minimal discount on a 7 passenger vehicle (which caused big changes to my trip). Then after I returned the vehicle and received the receipt, there is a miscellaneous charge for 2 cents more than the discount. I called to complain and have it corrected and they said unfortunately they are not about to help me, but next time.... NEXT TIME?! I can't even say how the conversation went from there, but ummm there will be no NEXT TIME. Also there were at least 6 (In not even exaggerating) other people having major issues and the Buffalo Airport counter. It was so awful! Shame on me for renting from them read more

Was in Buffalo on business recently and I must say getting my rented car from the person at the Budget Rent a Car desk was very pleasant. I had reserved a midsized vehicle about a week prior to my travel, which I always recommend to family and friends, which ensured that my vehicle was ready when I was. In fact I was even given a choice to upgrade the car to a more luxurious SUV. I would highly recommend Budget Car Rental to anyone traveling in Buffalo. read more

Extremely disappointing experience at budget - Buffalo international airport. I had the worst car rental experience at Budget at Buffalo International Airport airport. I arrived at 11:42 AM and waited over an hour in the checkout line - finally getting to the counter at 12:43 PM. Unfortunately, that was just the beginning. After checking in, I had to wait another 26 minutes just to receive the key to a vehicle. Even more frustrating: the vehicle I reserved in advance, an all-terrain Jeep Wrangler, was not available. Instead, I was given a standard SUV which is not comparable in value or suitable for the plans that I had. To make matters worse, there was a $20 per day difference between the Wrangler and the SUV I was given - A no adjustment was made to the total rental cost. The lack of preparation, poor customer service, and inability to honor the reservation or pricing is completely unacceptable. I will not be renting from budget again and would not recommend it to others. Update: I emailed my complaint to corporate customer service. They apologized and stated they would forward my concern to the local rental office. After more than a week without a response, I emailed corporate again and they only apologized for my convenience. I doubt that I will recieve a refund for the $20/day difference, which I feel is the very least they could do. read more

Waited in line for almost two hours! This airport budget rental company and the Avis have some real systemic issues. If you arrive at Buffalo international avoid this place! Take an uber to a satellite location and pick up your vehicle! If enough people do that then perhaps they will improve!!! read more

Budget Rent a Car - Extremely long lines at the budget Avis rental car center Buffalo airport - Car Rental Near Me - Buffalo, New York

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Spend the extra money and go to Enterprise instead. I rented a car in advance, waited in line for 30 minutes, and then waited at the desk another 30 minutes while the agent blamed my credit card for crashing his system. Only on about the third crash did he try to move to a new terminal (which by that point was empty because everyone in line both before AND after me managed to get their cars and be on their way) to make it work. Then, when I picked up my car, they gave me one that said it needed maintenance, and it wouldn't connect to my phone. When I went to the attendant to ask, she cut me off and said "no, it doesn't need maintenance" before I had even gotten my sentence out. I'm not interested in a rental car with a maintenance light on in an unfamiliar city. She finally acquiesced to giving me a new car when I explained that the Bluetooth wouldn't connect to my phone. Next time, I went to Enterprise at BUF. Took a fraction of the time, friendly people, and hey, turns out my credit card doesn't crash car rental computer systems by default. read more

I left my new phone in my car when I returned it. I called the phone and the manager Frank answered it and said he had my phone. I filed a lost and found with no response. I ended up going back there the following week spoke with Frank and he said he didn't know where it was but would call me if I sent him my info which I did. Again no response. I called customer service and they keep telling me to wait for an email that was almost 4 weeks ago. I highly recommend staying away from Budget if they have managers the blatantly steal lost items read more

The worst customer experience I've ever received. All the employees that were involved were scoffing at questions and very rude when answering or asking questions. When travelers are paying and you are in the service industry for your profession it is very important to be patient and polite, otherwise find a new profession. Very disappointed and hope they work to fix this issue that seems to be recurring with their employees. read more

I wish I could give them a zero rating. I rented a car from the Budget in the Buffalo airport on Sept. 5, 2025. I waited at least 20 minutes at the main desk. Instead of helping me when I got to the front of the line, I was reminded that I was a member, so I could pick my car up in the garage at the "Fast Break" counter. That was my second mistake bc I quickly learned that fast break was a misnomer to say the least. It was a chaotic zoo down there. There was no organization, no process, just knuckleheads. People who were sent downstairs with paperwork from the main counter were being waited on before us "fast breakers". Finally, it's my turn, and in the middle of the transaction, the guy who was waiting on me got a call from Captain Duncan, and he abruptly dropped everything, ran off, and left me standing there. The guy who took over my rental was rude and hating life in general. He threw a set of keys at me and slammed the window shut in my face! It was so loud it distracted and scared the other customers. I was so put off and flustered that I didn't realize until later that night that they never even gave me any paperwork. Fortunately, the car was nice and clean, and I didn't have any other issues. It's not likely that they'll get anymore business from me. Too bad, bc I'm from Buffalo and I rent a car each time I go home. read more

Budget Rent a Car - Sept Rental from Bflo Budget2 - Car Rental Near Me - Buffalo, New York

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Car seriously needed an alignment. Back end rumbled. Car was only 3/4 full when received but I had to return full (you're welcome). Attendant's basically don't care. read more

I had to file a police report because these guys stole my cellphone. I couldn't be more disappointed. I have always used Budget when I travel, and have rented from them in multiple locations, but this time was different. I've tried reaching out to them about it to get my phone back but they do not return my calls or emails and the national call center won't give me a direct number to the Buffalo Branch. I'm really sad this happened. read more

Horrible. Rented a car at the Buffalo Airport. It couldn't be more of a mess. It took 3 cars to find one we could use. It wasn't new - almost 4 years old with over 50,000 miles on it. It was filthy. I wouldn't rent from them again!! read more

Well. I arrived. Expecting a wait. I wasn't disappointed. 1 1/2 hours later I'm still waiting. While it appears that 2 clerks took a break. People behind will probably have a 2 1/2 hour wait. Back to dollar hertz read more

Budget Rent a Car - A 2 hour wait for the people behind me at Avis/Budget - Car Rental Near Me - Buffalo, New York

Best customer service, didn't get the employees name but he wears glasses He was very helpful and accommodating! Best start to our trip. read more

Budget Rent a Car - Car Rental Near Me - Buffalo, New York

I booked my reservation online with Budget.com. I had my reservation number with confirmation and reminder emails. When I presented to the service desk I was told that "they do not have any vehicles left" I presented my reservation and they responded "sorry we have NO cars". I asked to speak to a supervisor. I went down a level to speak to him and there were plenty of cars. The supervisor stated "we don't honor rentals made the same day and the cars present are for other customers". I told the supervisor I had a lat minute flight because my son who is a student at UB was in the ER. And I need the vehicle to see my son. I asked to speak to his manager/boss and I was rudely told "I will not he will give the same answer we don't have a car for you." Basically I have traveled for 35years around USA and the world and I NEVER experienced this rude awful behavior at any other car rental agency. I called Budget corporate and they were no help. Ultimately I finally was able to get a car through NATIONAL. I WOULD AVOID DOING ANY BUSINESS WITH THIS COMPANY, THEY HAVE LOST MY TRUST GOING FORWARD. read more

Was very upset with the car we got. Car smelled like weed and felt like there was no room for fresh air. Dirt and hair was everywhere. Surprisingly found a lighter in between seats. Seats couldn't have been more stained from previous renters. Steering alignment was also off making the ride quality shaky between 60-70 mph. Never again. Note to self and others: Always check reviews online and check the vehicle all over. read more

Budget Rent a Car - Lighter found between cloth seats. Literally a fire hazard. They didn't even check the vehicle before they gave it to us. - Car Rental Near Me - Buffalo, New York

Lengthy queues. Lack of information on the waiting time. Unavailability of car reservations. I am tired and my feet are sore. The process needs enhancement. After waiting over an hour (and it was 10:30 at night), I was told that because I had paid for reservation that day, I would not get a car until the next day because they did not have a vehicle for me. I was told I would not be reimbursed for Uber to and from the hotel. read more

DONT EVER RENT HERE! Does no ownership at Budget have any self respect?? You will wait 2-4 hours to get your vehicle even with the fast track membership. You wait in one line to check in to get assigned a vehicle and then another 30+min line for them to bring your car over. The car was not cleaned from the inside and the entire process was just a mess. It was honestly easier to fly across the country than to get a car at this Budget location. It's 2024, you'd think by now they would have a check in screen where you can just grab the car from the spot assigned to you. SAVE YOUR SANITY AND TIME AND RENT ELSEWHERE OR FROM Turo. The staff stated this is how it is here EVERYDAY. OH WOW. BUDGET should shut down operations out of respect. read more

The staff was so rude, had a bad attitude, and didn't help me at all. I ended up walking away and not even renting a car. It was so bad that the guest around were a coming up and apologizing to me. I do not recommend this company in Buffalo, but mostly because of the staff. Terrible experience. read more

Wish I could give zero stars to the management here at budget. There is total disorganization here. Lines are two hours long. No one knows which line to stand in. Because line are blurred due to just a mass of people. I counted eight work stations, yet only two people working. Profit over service. Stay away from budget. read more

Budget Rent a Car - Car Rental Near Me - Buffalo, New York

We waited 45 min in line. An older couple ahead were in a rush to get to the hospital to a seriously ill family member. After dealing with an agent for several minutes who seemed unsure in his job, they asked for a different person to help them. (The agent had not answered them when they asked what was the hold up...just kept staring at his screen.)They had been at the counter over 10 minutes at this time. Every customer ahead of us was told the class of car they reserved was unavailable so they would be upgraded for an additional cost as this was their only option. When we were told this we questioned why our reservation wasn't being honored. The explanation was that it was a "game weekend" and If we did not want to pay more than our reservation, we needed to get out of line and sit down and wait until our car class was available. We did...and miraculously in a couple minutes there was a car for us. Customer service was bad. Reservations not honored. The ongoing upgrading for increased cost while implying that was the only way to get a reserved car did not sit well. read more

I stood in line for 90 minutes to get a car. The staff was so incompetent, no communication with people. Didn't get the car that I was supposed, Toyota Camry, instead I was given a Kia Soli. It was dirty, beginning mileage was wrong, and can't wait for it to get stolen. read more

I thought it was just a special bad day for me, I had to wait in line for 3 hours to get my car. Then I realized it is like this everyday after I read the reviews from the other. Worst rental experience ever. The staff was friendly and professional though. read more

I've actually never had an issue with renting a car from here, but this review is more about an encounter I had with a staff member. This occurred on Sunday August 8th around 9pm-ish. I went to return my car. I read to the staff member the mileage and made him aware that the tank was full. Mind you, I was speaking English in case that wasn't clear to those reading this review. He then proceeds to ask me if I wanted my receipt in English. What the actual fuck???? Do you clearly not see me speaking English to you? This staff member was clearly ignorant and needs to be educated. read more

BEWARE OF BUDGET AND AVIS IN BUFFALO... Both are owned by the same company and try to scam their clients. I've been traveling to Buffalo every few weeks over the past 5 months and rent from the company with the best deal. But EVERY TIME that I rent from BUDGET and AVIS, I am charged for fuel after returning the car with a full tank of gas! KEEP YOUR GAS RECEIPT AND TAKE A PHOTO OF THE DASH AFTER FILLING THE TANK!! Corporate customer service is helpful in refunding your money with this info. But, I shouldn't have to call to get my money back every time I rent a car! I'll bet that most people don't double check the charge on their credit card. read more

Budget Rent a Car - Car Rental Near Me - Buffalo, New York

Customer service is nonexistent. Sent me around so I WAITED in line 5 times. Said I don't have fastbreak when I do. Done w budget.

We rented a car from Budget at the Buffalo International Airport and we weren't even able to get the car we have specifically rented out. When we finally got the car (a GMC which wasn't the car we had rented out) the car was filthy and there were scratches all over the car. When we told them the car was unclean they had us clean it ourselves. read more

A car rental is a car rental, but budget at the airport gave very good service. It was crowded on the Fourth of July weekend when I arrived, and I was in and out, renting my car, and dropping it off, in no time. read more

Car stunk like weed. Double booked our car with another person waiting behind us. Unorganized and don't care. Return wasn't much better. Never use this dump again. read more

On July 18th, we waited 2 hours before being "allowed" to rent a truck but not the car we had reserved. They instructed us to return on the morning of the 19th to get the car we had reserved. Buffallo charged us in error $118.06 for the exchange. The lady who did the exchange was very nice and I believe it was an honest mistake. She shared with us that she was in the process of leaving Budget when the new outside manager arrived. He had been there only 2 weeks... was very professional and got us into the car and on our way to our grandson's tournament at Cooperstown Dream Park. This rental continued to get worse and you should read my review on the Budget office at Albany International Airport location. I will no longer rent from Budget or Avis... their parent... from now on. William H read more

Do not come here, this place is an absolute nightmare! Once you are done flying for hours then you have to stand in line for a few more hours to get a dirty car. This place should be shut down. read more