I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

Off-site location from the Buffalo Airport, quick pick up, nice & informative van driver from BUF…read moreAirport. Check in & out was fast and efficient, very kind folks here. Nice late model car with good gas mileage and a map to get me to Niagara Falls. Great Rates Too ! Two Thumbs Up Thrifty

Please never use this piece of shit car company. We had a reservation but they ran out of cars and…read moredecided to go home so we got off our plane and had no car or anyone to talk to! Complete trash of a company. located at Buffalo Airport. ​

I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and…read morethe desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car.

Easy process. At the airport. Toyota Corolla, brand new, only has 4 miles. Walked down one level…read moreand car was easy to find. Nice!

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

Have been renting from them for over a year. Cars' interiors are consistently filthy, like…read moredisgusting. Check-in is easy and the check-in staff are always pleasant. Returning the car is another story altogether. Have been overcharged, charged for gas even when returning with a full tank, personnel non-existent. At least they are consistent . Spend a few dollars more and rent elsewhere.

WHAT A SCAM OF A COMPANY. The workers here are cheats, who must be working under a corporate…read moreincentivisation program to wring as much money out of customers as possible. This feels very much like what Wells Fargo was caught doing. I was with my senior father when he asked for NO insurance. Signed a contract that (we thought) said NO insurance. They didn't give us a copy of the contract when we left, which we should have asked for but my father and I were so jet lagged from our red-eye that we just wanted to get in the car and leave. When the trip was over, we were charged insurance and Budget said that we signed for it, without giving us proof of the contract. We also discovered that they didn't give us a full tank of gas. It was at 1/4 tank. Like we said, we left the space already before we realized it, but immediately took pictures of the gas tank and odometer, like 5 minutes from the airport. We called Budget to let them know and they said that we needed to file a report with Budget online. Fine. BUT when returned the car to this company, we told the attendant that we had pictures and stuff about the unfilled gas tank... After checking that we returned it with a full gas tank, the attendants told us that they were going to give us a $50 credit for the gas. We said, oh that's nice, do we go to the desk and get that credited back? They told us, oh no, it will just show up on your statement at the end. So we left and did nothing... BIG MISTAKE. Fast forward to getting the statement and not getting ANY MONEY BACK. My father called Budget only to hear that they don't have any record of the attendant offering this and thus cannot give the credit back. We're going to dispute the insurance charges via our credit card, and make sure Budget headquarters knows about our experience. And we WILL be filing a claim via their website about the 1/4 tank. Rent from anyone else but Budget. It felt like they purposefully did all this because my father is a senior citizen (he rented the car and was handling things) and thought that he wouldn't dispute the charges because he wouldn't know how or have the energy to. Well, they are very wrong. IF this is a corporate level scam...

We rented a car here for our little trip to Toronto. The staff here is super friendly. They had us…read morein our rental car in no time. When we returned to drop off the car they had the car checked back in, in a matter of minutes. We would rent from this location again.

Enterprise in cheektowaga is HORRIBLE!!!. They gave me a car that had damage on it already that I…read morewasn't aware of because in the walk around the damage wasn't pointed out and acknowledged, I realized the damages after my boyfriend said something and recorded a video and I texted Enterprise and ASKED to clarify that they knew about the damages and was told yes they have it documented and there is nothing I have to worry about. They then turn around and put the damages that was on the car previously on a claim with my insurance and THEN makes it seem like i haven't been reaching out to them when i've been blowing up there phone, texting them AND calling and nothing going through at all, I kept getting told I had to wait for a manager to reach out (WHICH NEVER HAPPENED) and every time I called I got hung up on or transferred to a department I did not need to speak too. The first rental I got before this one smelled HORRIBLE like old smoke like the car wasn't even cleaned out. Will never rent anything from them again! 0/10 recommend.

Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

The most pathetic customer service you have seen in big 2026, it is impossible to talk to a human…read moreat this location through the phone go through any number. I booked a car rental for a day, got overcharged for 3 days incorrectly with timestamps of the return date fabricated or miscalculated inside my final receipt. To top it off there was this rude, pathetic, racist bald, old guy at the return booth who made matters worse giving us the worst possible experience in a night. I still have not received a refund or even managed tot alk to an employee.

Don't bother calling because they don't answer their phone. I tried calling all day with no luck…read moreand the workers there didn't even offer an apology when I told them about it. When I got in my car, it smelled like a cannabis lounge. They were unable to offer a replacement car, so I had to deal with it for the weekend. Of course I was unable to call to request a replacement on Monday because their phone is disconnected.

Waiting an hour and 30 minutes so far. They have cars they only have one car washing machine thing…read more The others broke. The funny thing is that the Dollar next door says they don't have any more cars but Hertz does. Hertz owns Dollar. If i cancel they would still charge me 3 days because it's a late cancellation. The customer service was fine. I'm still waiting...