I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

Off-site location from the Buffalo Airport, quick pick up, nice & informative van driver from BUF…read moreAirport. Check in & out was fast and efficient, very kind folks here. Nice late model car with good gas mileage and a map to get me to Niagara Falls. Great Rates Too ! Two Thumbs Up Thrifty

If renting a car at Buffalo Airport DO NOT RENT FROM INSIDE THE AIRPORT. It was crazy at Thrifty…read more You stand in line to get out in line on the computer to be called up "when a car is ready". We waited an hour and half and canceled our reservation as there was no way we weren't waiting another 2 hours. The poor girl was doing her best but they clearly need more employees preparing rented cars for rental.

Rented a Van for a family trip at the Buffalo Airport, the oil change sensor on the Van came up on…read moreday 2 of 13. Got the Van switched out at another location but it arguably it was worse vehicle, which made the trip back less than ideal. Explained this all to the manager when I dropped the Van off, she was polite, apologetic and offered a discounted rate as a make good. I really appreciated that and will be choosing Enterprise for my next rental.

I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and…read morethe desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car.

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

Have been renting from them for over a year. Cars' interiors are consistently filthy, like…read moredisgusting. Check-in is easy and the check-in staff are always pleasant. Returning the car is another story altogether. Have been overcharged, charged for gas even when returning with a full tank, personnel non-existent. At least they are consistent . Spend a few dollars more and rent elsewhere.

1) I booked a Midsize SUV on Priceline for $230 in advance…read more 2) Waited 110 minutes in a long line to get a vehicle. 3) Was not told they downgraded my rental when they handed me the keys. 4) I only realized they gave me a car (Hyundai Elantra) instead of a mid-sized SUV when I saw it. I couldn't do anything about it and drove away with it because I was running late. 5) I called customer service immediately. They said they could deal with it after the rental. 6) I call after returning the vehicle. They offer a match to their published rates at $215, claiming their rate had been $285. They could do no better. Imagine what kind of fantastic rate I could have gotten on the car they actually provided booking in advance... Much, much better than $215. Budget is not worth the stress of being late, being overcharged for a downgrade even after a discount, and creating a nightmare. The good? Friendly staff. AWFUL company. Kind staff.

Do not use this rental company, did not have the car we rented. Complete garbage, booked a…read moreconvertible (mustang or similar). Only had a run down 2 seater for a family of 4. Put us in a run down SUV that smells like cigarettes. Never again.

Due to an car accident, I had to use Enterprise for my loaner. Spoke with a representative, and…read morethey set me up to receive a shuttle ride from the collision center. The process of receiving the car is simple, and pretty straightforward. The only issue I had was regards to the interior cleanliness of the car. This car needed a deep cleaning very badly. It smelled grimy and musty, and that's not how a rental should be.

Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

This is by far the worst Hertz location I've ever been to and I travel just about every other week…read more Choose another rental car company if you are coming to Buffalo.

Waiting an hour and 30 minutes so far. They have cars they only have one car washing machine thing…read more The others broke. The funny thing is that the Dollar next door says they don't have any more cars but Hertz does. Hertz owns Dollar. If i cancel they would still charge me 3 days because it's a late cancellation. The customer service was fine. I'm still waiting...

Don't bother calling because they don't answer their phone. I tried calling all day with no luck…read moreand the workers there didn't even offer an apology when I told them about it. When I got in my car, it smelled like a cannabis lounge. They were unable to offer a replacement car, so I had to deal with it for the weekend. Of course I was unable to call to request a replacement on Monday because their phone is disconnected.