I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and the desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car. read more

Well I don't know what to say. I booked a package through Expedia flying into Buffalo Niagra International and it said pu at niagra falls. I assumed that was at or we would get a shuttle to rental counter at airport. We'll no it set it up at Niagra falls location like 21mls away . The counter people were not helpful or sympathetic to our situation. All we asked is to have the rental pu location changed to their location. Nope they just said they were booked up and no cars were available.I called and spoke with Dakota the Mgr at Niagra Falls location. She said we would have to pu car there.So we had to Uber to other location for$63. We got thereunder Dakota took care of us and she said this happens frequently with package booking and it's a known problem. Of course if im flying into the airport you want the location at airport ridiculous! Dakota took care of us she gets 5+ stars the operation and Expedia get 0. Not the way I wanted to start out our trip especially after getting in late because of a late arrival because our connection flight got delayed. read more

Enterprise Rent-A-Car - Car Rental Near Me - Buffalo, New York

Rented a Van for a family trip at the Buffalo Airport, the oil change sensor on the Van came up on day 2 of 13. Got the Van switched out at another location but it arguably it was worse vehicle, which made the trip back less than ideal. Explained this all to the manager when I dropped the Van off, she was polite, apologetic and offered a discounted rate as a make good. I really appreciated that and will be choosing Enterprise for my next rental. read more

Easy process. At the airport. Toyota Corolla, brand new, only has 4 miles. Walked down one level and car was easy to find. Nice! read more

Enterprise Rent-A-Car - Car Rental Near Me - Buffalo, New York

So bad customer service I was arrive there to pick up the car before I got there I was taking on the phone with enterprise agent she told me to go there and they will take care of you so when I arrive there there was manger she was so rude and inrespectful and she said I don't have nothing for you absolutely Unacceptable this location read more

I never have a problem getting what ever vehicle I need. Service is constantly friendly and knowledgeable.

We reserved a full size pickup truck months in advance. We checked in online a day ahead of time and verified that we would have a full size pickup truck. We arrived at the desk to pick up our rental, and they did not have a pickup truck at all. They offered us a jeep wrangler. We argued and insisted on a full size pickup truck. They offered the jeep wrangler again. Eventually they said that all they had was a Nissan frontier. We requested a partial refund and settled for the frontier. Upon reaching the garage, there was not a Nissan frontier. There was a Jeep wrangler and a full size GMC Sierra. They said that we could not have the full size pickup truck (GMC Sierra), and made us wait 20 minutes for a Nissan frontier to arrive. We asked multiple times why we couldn't have the full sized gmc, and the employee kept saying "I don't know what's going on but this is just what happens sometimes." The small truck is missing a chunk of foam in the drivers seat and has raw seat-filler exposed. The bed is chipping, dirty, dented, and oddly melted in some places. The cab is tiny and dirty. Traveling with five people and large items to move between cities was difficult and uncomfortable thanks to enterprise's failure to deliver a timely and appropriate reservation. read more

Spend the extra money and rent from Enterprise at the Buffalo airport. The first time I flew to Buffalo and rented a car, I went through Budget. Terrible idea. Saved a couple of dollars but waited in line for 30 minutes, waited at the desk for another 30 while the agent claimed my credit card crashed their system, and then got a car that needed maintenance and wouldn't connect to my phone. So the next time, I went with Enterprise. It cost a bit more, but was about 1000% better of an experience. There was no line (the Budget line at the end of the room stretched so long you actually couldn't get into the Enterprise area), the agent took about 2 minutes to confirm my reservation, and when I went to pick up the car, another Enterprise employee greeted me, told me he was available if I had questions, and then loaded my suitcase into my car. When I returned the car, an employee came up immediately, scanned the information, and had me checked out before I had even begun unloading--no waiting around for someone to help check you back in while you hope you aren't going to be late for your flight. Hard to find rental car services that aren't a nightmare but Enterprise not only avoided this but went above and beyond. read more

I'd like to thank Melcom Stampley again for helping me in a dire situation I had during my time in Houston. I grabbed the wrong luggage AND left my phone at the airport. He helped me get back and get into my rental in time for me to surprise my family in a timely manner. Thank you AGAIN Melcom and you are the reason that I will continue to go through Enterprise from my traveling needs. Keep doing you brother! read more

Where do I begin with this dramedy of errors? I begin by reserving with Hertz at the Buffalo airport in the 1st place. I waited in line for an hour wondering why the area was packed with people. I found out that they were waiting up to 90 min to get a car after the wait to check in! There were 2 reps at the counter and then one. I guess he left on a break. There was no one to cover the desk while he was gone. My weekend in Buffalo and Niagara Falls has been shortened by several hours. By the way, the reps were covering both the dollar and hertz counter. There were at least 2 people in an office behind the desk. One was the manager doling out the keys. All I can say is this is one of the worst experiences ever with Hertz who has really descended the service ladder. It will be a while before I rent from Hertz again. read more

I had a car reserved through an ins company. When I arrived I was giving multiple excuses as to why there was no car available. The final excuse was he tried to call me to set it up. When I assured him I did not receive a call nor a voicemail. He said he sees no reason to leave a voicemail, further explaining he assumes if you see a missed call you just return it! Clearly this was an attempt to snub me as it turns out there was a high demand in the area for rentals and insurance rentals probably don't pay as well as someone off the street. I received a should shrug and a poor attempt to shift blame. I have been an avid renter, however first and last time using this location for any purpose. Beware, if you make a reservation online your plans could be foiled by poor business practices/ customer service. read more

30 of us waiting for our card in the garage and one guy getting the cars. Been over 45 minutes. Four employees BSing in the booth and 3 behind us laughing in the aisle. I asked about why the wait was so long and was told the people that get the cats are a different department than the people who hand the paper to the guy who gets the cats. read more

Do not rent a car from this company. Last night after getting off of my flight there was NO one there as promised and confirmed by enterprise with my car rental. Luckily a person from Hertz was still there. Use them. read more

I rent between 12-24 cars per year.. and rent another 15 trucks from uhaul during the summer to tow my boat to the ramp (1 mile - so great deal) Almost all car rental places had challenges during the COVID era.. Car sanitizing, reduced inventory from labor challenges.. renting a car from any company including Enterprise was terrible.. Now we are past that COVID era (in MHO), rental car demand is high and I want to see more people working behind the counter and I want to see everyone who is working, including the managers helping customers first before chatting about daily living with each other, or on cell phones. Of all the rental companies - Enterprise has done the best job of this.. I also want to see the over-sell / no cars left problem gone. I understand how over-sell is needed because of all the flakes and double bookers that cause problems. I think this is solved easily by advanced unrefundable deposits or payments and making sure those customers cars are not rented to someone else. Easy ! Those that dont pay until they get the car - too bad.. Its the double bookers and flakes causing this over-sell behavior - not the rental companies.. But Some companies have higher over-sell rates than others.. there should be constant monitoring - even at the customer level to know what the proper over-sell rates should be.. and when the over-sell situation happens, Enterprise is one of the best companies to give you another car - usually better upgrade - to make it right.. if you ask nicely - you may get it for free.. if you yell at them and tell them they owe you your car.. you may have to pay for the upgrade.. Human behavior is pretty consistent this way across all industries.. I ended up in a Audi last time I was in Buffalo on a over-sell / inventory situation.. There is also some adjustments I would like to see in the inventory when it gets late at night.. there are bad policies at this time that hurt the late arrivals.. The toll situation in some states is terrible. Rental cars are taking too much off the top for service charges.. worse that ticketmaster these days.. what would be good for the niargara tourists is to give them the free route.. if they have GPS - help them turn off tolls.. its only a 10 min ? difference in travel time ? I wish the states would allow a lane to two to pay at the toll and not make the license plate the billing point.. The states could also regulate rental companies on service charges.. Lots of people to blame here.. but every Buffalo employee should be trained on nontoll routes, paper maps with routes marked and GPS toll settings for apple and android.. (dont need to know blackberry).. My experience was good.. The lady was kind, I was kind.. and we had good communication with each other.. I got the Audi for free and I am sure being nice had something to do with that - but also powered employees and good policies helps too. Some rental car places handcuff their employees to make any decisions on their own.. Good companies understand good training and empowerment is the best way to helping the customers.. Enterprise has the best reputation for this.. I also like the meeting of me at the door and walking to the car.. it helps a lot.. not extra walking trying to find some number-letter combination (some parking lots are terrible for ordering) anyways.. recommend Enterprise unless the price just screams louder than the competitors customer service.. read more

They know how to take the reservation, they just don't know how to hold the reservation. Very bad customer service

I've been loyal to Enterprise for over 15 years and this location is great! I made my reservation online, through my account, and when I arrived at the counter here, I was literally in my car in less than three minutes. I was greeted with a smile and their newest technology makes it a smooth transaction. read more

After going back and forth with several reps through email I was told the tolls would cost the same if I had an EZpass anyways ‍

Very happy with vehicle and service!!! Shout out Lauren and Dowdell @ 1321Main Street Buffalo NY!!! Thank you

Would give 0 stars if possible. Rude, ignorant employees. Rude, ignorant call center. Call for assistance was told they would take care of issue and return call. NEVER called back or did anything. Now I have to cancel my trip with my children. Had reservation for over a month. Wouldn't even honor reservation price. Will NEVER do business with this company again. How do you not have my vehicle when I have reservation and confirmation email. Disgusted read more

Super easy convenient location directly across from baggage claim. Tiffany was beyond amazing ! She went over the top , professional, amazing customer service ! Super sweet and accommodating . She took time to answer all of our questions , map out directions for us and explain local roads and to avoid toll roads that we non-locals never would've known about ! Smooth easy rental experience :) read more

Great service, car and return was fast! Enterprise has not let me down with all the travels I do! The free upgrade was a surprise and the new Camry is a nice car! New York law to have to give the rental a full tank of gas made the rental experience even better! read more

After reaching out to Enterprise corporate, i am happy to say that they reimbursed me for the additional costs! Their response time was super quick and treatment fair. I realize that they did not have to hold themselves accountable and it is good to deal with a company that has integrity and is willing to right a wrong situation. I wish their location managers had the same standards. I've already booked another rental because i feel confident that although things may not go according to plan, they work to resolve any issues their customers are having. I feel great that i wont have to look at a different company because this is my first bad experience, and grateful that Enterprise values its customers. read more

I've had multiple bad experiences with this location. The first time they closed early (my flight was delayed by 10 min) and I couldn't get my rental car. Had to spend the night locally and pick up the care the next morning. The last time I rented they mixed up the return date and overcharged me by $100. Took me an hour to sort that out with a dead end calls to a very unhelpful customer service dept. I'd go elsewhere. read more

I am literally on the line for over an hour on Enterprise airport there about 17 people on this line and they have no cars available we pre booked this vehicle since one month ago and people here have no clue what they are doing I heard they had the big boss down here earlier cause they over booked car then they usually do my planed landed since 6pm and it 9 pm at night no car still on line smh this is the first time I seen Big Enterprise go through this unorganized place they have here at Buffalo Airport location never again with Enterprise!!!!! read more

The two guys we had on November 6, 2017 around 5PM were extremely accommodating. They were all friendly and interacted well with my autistic family member to make him feel included and a part of our adventure. They were all professional, yet still warms and welcoming. When we got the car, they pulled it up for us so we wouldn't have to search. Every employee we encountered was very friendly, we chose the pre-pay fuel option. They explained and showed us where and how to return the car before opening. I am giving it 4-stars for two reasons: 1. we tried contacting the location by phone several times throughout the day to ask a question, all of our calls were forwarded to a voice mail box and the two messages we left were never returned. 2. We didn't seem to be offered any perks for being a rewards club member. We have a medium status (I don't expect to be treated like royalty) but we were hoping for an upgrade or something similar.. even a bottle of water for members would have been good enough for me. Something to keep us coming back ! read more

I'm glad for my Downtown Enterprise. No matter when I reserve, Tim always makes sure I have a clean and fresh car at the time I need it. He also makes sure I have a ride when I need that, too. Tim explained to me the differences in insurances so now I always get it. Could not ask for more!!! Anne Rice read more

We were really happy with our service here and the selection of vehicles. When we arrived the desk check in when really smooth. We were offered a hybrid car which we took which we really saved on gas so that was great! Service was fast and they didn't pressure you to buy the insurance etc. The prices are on par with some of the other big chains. I really like that they are located right inside the airport. Nice not to have to get on a bus and lug all that luggage around. Drop off was easy as well. read more

After a pretty bad experience the last time I was in Buffalo with Budget, I decided to try Enterprise. What an excellent decision and experience! Jerry at the front desk was a rock star- efficient, friendly, professional- I was helped quickly and in my car in ten minutes. The service I got in the garage was just as good. With all the pricing about the same at most of the car rental places, my customer service experience with Enterprise at the Buffalo airport was a differentiator. Thank you Jerry and the team there! read more

Rented a car from them for 5 days. The check-in process was quick and friendly. The first car we were given the trunk wouldn't close, no big deal. They gave us an upgraded car and we were off. Returning the car was amazingly fast and easy. They're the first kiosk as you drive into the car return. An employee checked everything and we were out of there in 5 minutes. The great thing about this airport is you don't take a shuttle to the rental cars, it's just across the entrance of the airport. Easy and quick! We had checked in online and had no baggage to check; we returned our car and were at our gate in less than 15 minutes. Great job Enterprise! read more

I have been waiting in this rental car building for 3 hours now. I made a reservation online and they're telling me sorry there are no cars available. I've now spoken on the phone with someone three times, all assuring me that absolutely there are cars available. But when I get to the counter they tell me sorry there are no cars available. I am 3 months pregnant and now stranded at the airport with no way to get around or get to my hotel since I didn't plan for any of this to happen. Enterprise does not care about the well-being of its consumers and is only out to make a buck. Their customer service are obviously not connected to their in person counters in any way because online it shows there are cars but in person nope, outta luck. You people have ruined my entire trip and there's no way for me to get money back for the hotels I've booked across the state that I can no longer get to. read more

Got screwed over by the downtown buffalo enterprise and came to airport where they said they could get us a car ie "do us a favor" but it was going to cost twice as much. I explained we had to pay $20 for an Uber and are now 2 hours late and they referred us to other companies. We booked through American Express and are supposed to be preferred customers. We will never rent from enterprise again and we recommend no one else does either. read more

My favorite location. I like the convenience location across baggage claim. The employees are always friendly and helpful and your car is always pulled up and ready to go! Staff is great!! read more

I have to rent a car at least once a month. Generally I go on Kayak and search for the lowest rates and lately that has been Enterprise... I like the convenience that they are located right at the airport across from the baggage claim. The employees are always friendly and helpful. Car's are always pulled up and ready to go! But I have to agree with another reviewer- STOP pushing your insurance and other add ons!! And it's a HARD annoying pushy push. A manager asked one time if there was anything they could do differently and I said- yes! Stop with the ominous overtones at check in when I turn down a bigger car, GPS, supplemental insurance....and she told me they have to..? read more

I rent because they offer, usually, the lower rates. Lately, I have noticed a lack of nice cars and being stuck with POS Kias, Hyundais, and low level Nissans. I prefer Toyotas....and apparently so does everyone else because they are always gone when I get there. The people are nice but even if you have a complaint, they never do anything. They have a giant advertising campaign that says they can make it right...only they never make it right. They only take you money as you walk to check in for your plane. This location is good. I have seen better (Minneapolis) and I have seen the worst (Dallas Love Field) so you kind of get the luck of the draw. read more

I've actually NEVER had a bad experience with Enterprise before. I am a loyal Enterprise customer because I believe they have the best customer service by far of any car rental company. But, now my opinion has changed. The guy at the counter was condescending and rude. He lied about not having a Full-size SUV and also quoted an extremely high price for the Standard SUV. I know this because when I checked online at the same time, the price was significantly different and it showed that the Full-Size SUV is available. read more

Enterprises customer service always exceeds the competition. Ill never rent from Dollar ever again!!!! I travel at least 36 weeks out of the year. They make it easier. read more

Enterprise isn't all bad but they can be annoying. The way they rent out cars is very time consuming. They move slowly, offer up dozens of options that you seldom are interested in and they have to walk with you to the car to give it the once over. Last Monday, it took an hour and 15 minutes from the time I approached the counter to the time I drove the car off the lot. I've applied for mortgages that have taken less time. Man, I'm only renting the car, not buying it. read more

Enjoyed driving a Dodge Journey SUV. Just wish the crew that went through the vehicle after we returned it had found my son's Gameboy before the Journey was driven by the next renter. The Gameboy must have been found and removed prior to the Journey's return. Dad's, Don't just ask "Do you have everything?" Reach into all the back seat pockets. Expensive lesson learned. read more

UPDATE: I just wrote a disappointing review about my husbands experience at the Enterprise Rent A Car at the Buffalo (NY) International Airport. When he got to the hospital (finally) he was reviewing over the rental receipt and discovered the rental clerk didn't just add the remaining amount owed... he added an extra $100 onto the bill. My husband is still with his dying father, right now, which is more important to us, but when the time comes to deal with this we plan to give it our full attention. We have all the paperwork showing that this clerk purposely "stole" from a customer and this was WRONG. Karen read more

Two attendants working the counter able to see an excessive line of people waiting...still insisted on attempting to negotiate and 'up sell' every customer they 'helped'. Very frustrating when you are trying to keep a schedule...who expects it to take 15 min + per customer! read more