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    Budget Rent A Car

    2.3 (4 reviews)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(26 reviews)
    3.3 mi

    overall just terrible , they never answer their office phones. 30 min wait and still holding. Reps…read moreare rude and make it seem like you are wasting their time . Booking with enterprise use to be easy now its a big pain

    Avoid this Enterprise location - blatant disregard for ADA service animal rights…read moreWe recently rented from the Enterprise on Zaragoza in El Paso, TX and had a nightmare experience that ended with them threatening to withhold our security deposit because of dog hair from our legitimate service dog. We informed the staff multiple times before and during the rental that we had a service dog that is medically necessary and fully protected under the Americans with Disabilities Act (ADA). Despite this, upon return they inspected the vehicle and immediately threatened to keep our deposit "due to the amount of dog hair." They were rude, dismissive, and clearly unprepared to handle service animals. Let me be clear: The ADA does not allow businesses to discriminate against service dogs based on shedding, hair, or "amount of mess." Service dogs are working animals, and some breeds/types shed more than others. The law protects our right to use them without penalty. Threatening customers with financial penalties for a protected medical accommodation is unacceptable and potentially illegal. This experience left us stressed, disrespected, and concerned about how this location treats other customers with disabilities. Enterprise as a company needs to do much better training on ADA compliance. We will not be renting from this location again and strongly recommend others avoid it as well. If you have a service animal, go somewhere else that actually respects the law.

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    National Car Rental

    National Car Rental

    3.6(33 reviews)
    4.5 mi

    I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

    Where did all the vehicles go? It wasn't a holiday weekend! So disappointed with the selection of…read morevehicles as there were just a handful available. Ended up selecting a brand new Chevy Traverse with 85 miles on it. Great vehicle but way too big for our needs. Do better National!

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    Budget Rent A Car - carrental - Updated September 2026

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