This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

Had a problem with a car, and needed to return to ELP vs. ABQ…read more Eli, manager, made it an awesome experience. CS via the 877# is atrocious, was on hold for almost an hour and half. Damn. Eli came thru and made it a 5-star review...thank you, Eli

The most inefficient check in experience. Two guys working who clearly have no sense of urgency…read more Shouldn't have to stand in line for 30+ minutes with only 4 parties in front of you. You need an expedited process for people who have already made the reservation and checked in online. Absolutely ridiculous. Everyone do yourself a favor a play a little more for enterprise rental- they never have a line.

My insurance arranged for a car after an accident. They immediately wanted more money than was…read moreallowed on the policy. Got that cleared up, it was confirmed for pick up and suddenly absolutely no vehicles are available except an electric vehicle which, by the way, is more than the approved insurance rate and has to be approved by insurance. Three days of headaches and still no car and none in sight. Don't be an approved insurance vendor if you aren't happy with the negotiated rates.

I'm getting tired of these cheap car rentals there taking advantage of every dollar they can…read more Enterprise checks in thrift and dollar rental customers. They suggest you to pre pay fuel and don't refund any of it back even if you use less than half of it. I had insurance and they try getting my at a broken window on 2 cars and billed me til I called them and fought it.

Couldn't have been a smoother experience! I rent with Enterprise pretty frequently and generally…read morealways have a great experience. However, I must admit that this has probably been my most easiest and painless Enterprise rental car experience yet! It's mainly due to the fact that it's located in the El Paso airport which is conveniently uncrowded, but the customer service here is excellent as well. I was able to easily navigate to their kiosk right after I landed. It's conveniently located right inside of the airport, so no shuttles or long walks needed. Super easy to find! There were no lines and I was able to walk right up to the counter to check-in. Checking in was a breeze and the associate at the counter was super helpful. When it came time to choose a vehicle, the process was super easy. I chose a Nissan Rogue for my national park excursions, and I had no issues with the vehicle during my trip. Returning the vehicle was a breeze, and Anessa was very warm and welcoming. I mean, if painless could be defined with a rental car experience, THIS would be it. This is why I will forever be loyal to Enterprise. Always great service and overall experiences. Sending a huge thank you to the ELP Enterprise team for making my experience an enjoyable one!

My rental broke down had to drive 145 miles with the lights on beeping at me. Am told my car will…read morebe ready at 6 am when they open of course i get there and they have some smart ass kid whos "the manager" being rude telling me I have to wait because they have reservations!! Like my cars ur priority because you said it would be ready first off, 2nd off not my fault the cars broken and i still have 2.5 states to go, then here comes all of a sudden "manager" number too took the car with all my stiff somewhere while we wait very shady. And i would like to know now im out 263 on a hotel i never would have gotten (sleep at rest stops on my drive). Never again with enterprise!

Believe I've now rented here three times and I don't know how Hertz could make this operation any…read morebetter. The people are so darn friendly and the process simple. Maybe it's because El Paso airport isn't that big--no, really it isn't. The Gold Service is the way to go, too. Make your reservation ahead of time, when you land there's a text message telling you what stall to walk to, get in the car, show your driver's license at the exit and you're on your way. That's service I can dig, but it's the people here that make it special. Side note: the airport is responsible for this but this is the best marked car rental return of any airport I've been in, and I've been in plenty.

It's hard to justify having customers wait for a vehicle they've already reserved. A reservation…read moreshould ensure the car is ready upon arrival, not leave customers waiting indefinitely.

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

This updated review was for a trip in April 2022…read more Back in good ol El Paso. We arrived on a Friday afternoon and for us in National Elite, there was a bunch of really nice cars. My now fiance chose the jeep for us and our friends to ride in. Quick check in and quick return this time around. I would highly recommend national if you dont want to sit in a parking garage in the desert waiting on the other slow companies

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Not so thrifty. For one day renting an economy car during non-peak hours with only minimal car…read morecoverage was an astronomical $256! No agent at their counter, you had to go to Hertz, and though the staff said the car was full, it was in fact 2 gallons low. So just remember, when visiting El Paso, you don't need to go across the border to Juarez to be a victim of crime.

I rented a car here on my last trip to El Paso…read more Getting my vehicle was fast. It was clean with a full tank and ready to go once assigned. Returning the car was easy, just took a few minutes. Remember your receipt when you refill your gas before you return it. The rates were rather high, so I only rented a car for the weekend dates of my trip. I did the lock and low rental to where I was guaranteed a vehicle between a compact or larger. I was given a Hyundai Accent. Military members are supposed to be upgraded one class (shown on their website). They told me it was a discounted 50% upgrade fee in person. I didn't do it, not worth it.

Car rental confirmed reservation and 30 minute wait for car. Read the reservation, but they didn't…read morehave any cars available for 30 minutes.