From the moment I stepped in to the dealership, I was well taken care of. Brandon really helped in…read morefinding the exact SUV I was looking for. He was communicative and informative. The process was easy from start to finish.

If you look at my review history you will see I'm one of those people that generally leaves very…read morepositive reviews. You have to earn a bad/warning review from me. Sadly they did. Watch out for the hidden 2K "Advantage Plan". It was never discussed or brought up and we caught it and refused to pay it when signing documents. Google describes these advantage plans as "a junk fee scam that unscrupulous dealers add to pad profits. They bundle worthless items and charge you anywhere from 500 to 2000 for them and hope that you won't catch it during the high stress Finance and Insurance phase of your purchase." It was a great experience up until that point but it tainted my feelings and impressions of the dealership and I would never trust them again. Never got the 500 fuel card either.

I WORK AT ROADMASTER AUTO OVER 3 YEARS TOTAL.STARTED OUT A VERY GOOD PLACE TO WORK, BUT OVER TIME…read moreBECOME A HOSTILE . It was a company who was Commissioned job, not contracted out work ..soif you didnot make a commission, you were supposed to get paid for hours worked, but didnot. The work.environment became a hostle work Environment.. Was Threatened with my life a few times by coworker Steve while there.when i left about 2 weeks ago, this was overlooked because of Long gevity of the sales person.owner said i was not due any money cause i was a commissioned sales person., but if you did not receive a commission,and did not receive any money for hours worked

I have never had a more pleasant car buying experience. From driving onto the lot to driving off…read morethe lot in my (new to me) new car. I was so impressed. We financed there. It was so quick and concise. The car was reasonably priced. Just an overall excellent experience. I highly recommend them.

I bought my 2017 Ford F-150 here last December and have regretted it ever since. Not because of the…read moretruck, but because of the service experience that followed. Two months after purchase, the sunroof stopped working. I had purchased an extended warranty when I bought the vehicle, only to find out at the service appointment that the sunroof wasn't covered. Fine these things happen. I agreed to pay out of pocket to have it repaired. What wasn't fine: $5,000 and THREE service visits later, the sunroof still does not work correctly. None of the buttons function as they should. I have to manually partially open and close it just to get the interior panel or the window to respond at all. This is not a fixed problem. This is a $5,000 problem that was never resolved. To top it off, I recently received a follow-up email asking me to contact them about my expired warranty and spend more money to "keep my truck protected." No acknowledgment of the ongoing issue. No follow-up on an unresolved repair. Just a sales email. If your service team is tracking customer history, someone should have caught this before hitting send. If they're not, that's an even bigger problem. I would not recommend this dealership. Buyer beware.

WARNING, I REPEAT DO NOT DO BUSINESS WITH THIS DEALERSHIP, THEY ARE A BUNCH OF CROOKS!!-…read moreDisrespectful liars. I am going to invite you to strap your seatbelt over and buckle up for my review. As a female, I know many dealerships will target woman because generally they do not know much on cars, so I did a lot of studying before I went so I wouldn't be taken advantage of. I came in to look at a 2024 Kia Sportage SX Prestige that is black and red interior. I found a similar car, same make, model, trim, year, interior/ exterior color, BUT with 18k miles less and still in warranty, but was a bit further so I decided to take a look at the same car but closer to home. I went to the dealership and started to walk in. I got stopped by a salesman and he said he was finishing up with a customer, but he will introduce me to someone who he has worked with for 13 years named Buddy. He is an older man, I introduced myself and him to me. I test drove it and loved it. I didn't want to narrow in on that one car, so I asked if he had anything else within my price limit and expectations and I drove another car, which was a ford edge. As I drove I heard a loud noise the entire time driving and asked him if he did. He didn't until I put down the window. I asked if I should take it to the shop area, and he said no, which made me concerned about the state of their vehicles and what they try to sell them as. I decided that I liked the Kia and was curious about the numbers and it wouldn't hurt to see what they wanted for it. They showed me a number significantly higher, 4k higher out the door. I showed them the other vehicle and it being exactly the same, but the MSRP was listed 3k less (out the door price was 4k less). Buddy tried to get all defensive and said that they aren't the same and went to go get the carfax to show me the difference. There was a slight difference (350$ and it was listed on the car fax as such) but everything else was identical, yet less miles and still under warranty was a significantly better selling point. I pointed out the only difference, and the price and he got insulted, started stacking the papers and beginning to dismiss me. I asked him if I could keep the carfax and he snapped back NO. It wasn't just his words, it was his demeanor, his tone, and blatant disrespect just because I was challenging him. I responded, "excuse me?" and then he proceeded to tell me "You aren't going to take my papers out of this dealership". At that point I got up because I wasn't going to tolerate the way he was speaking to me. As I began to walk away he yelled over, "You aren't going to use my deal to get a better deal somewhere else" and at that point I felt anger arise and I responded "What deal?? you didn't give me a deal, trust me, I got a much better offer than you gave me." I was so angry from the disrespect, I had to go to the bathroom to calm down. When I walked back, I beelined it to where the sales manager was and who he was directly talking to. I asked the sales manager if there was a problem and why I was not able to keep a carfax for my documentation. I was going dealership to dealership doing my due diligence to make sure I get a good deal. Brian (the sales manager) said there was no problem for me to keep it, and handed it over to me. I then told him the Buddy told me I couldn't, and Buddy said he didn't and I stopped him yes sir you did. Brian then asked me what price could keep me. I said I did not want to give my business to them, especially with that sales man. He offered another salesman, and I said I am not wanting to give them my business, and I walked out. Again I was so angry I needed to sit in my car. Brian came out to my car and asked me again. I continued to say No. Then he kept persisting. I finally gave him a number and he said yes to it. I said I am still angry and he said take lunch and email him. It took me all day to calm down and realize at the end of the day I liked the vehicle and don't let the horrible salesman affect me when I liked the vehicle. I finally e-mailed Brian that night stating I would come back in if he was a man of his word and held up the verbal agreement we came to. He did not answer. I then reached out one last time to see if he was a man of his word, and again he never responded. These men are sleazy sales-men who are the reason they get this bad reputation. They are dishonorable, disrespectful, manipulative, lying sales men. Do not give your business to this dealership, because they are only going to screw you over. They took me as a target and when I wasn't an easy one, they became aggressive and began an altercation. I am warning all customers to take your business elsewhere. After car shopping for 6 vehicles in my life time, I have never in my life been treated so poorly. They lost my business, and I was going to pay CASH.

I can't speak highly enough about these guys. Will and his crew made me getting a new car after my…read morewreck a stress free process. I would recommend them to anyone. We test drove the car and he immediately arranged for our (only) concern to be addressed. Great communication and customer service.

From the owner: we sell quality used vehicles, honest and straight foreword, we treat you like we like to treated.read more

I called and spoke with Chris and he was extremely helpful. Him and Kenneth both made it possible…read moreto get me into a car today with zero down and a great monthly payment. I highly recommend them. Thanks again, guys!

5 Stars - Great Experience at Hilltop McCar Sales!…read more I've bought two vehicles from Hilltop McCar Sales, and I couldn't be happier with my experience both times. Chris and Kenneth are absolutely fantastic--so helpful, knowledgeable, and genuinely dedicated to making sure you get exactly what you need. The process was smooth, and they made sure I felt comfortable every step of the way. They really go above and beyond to ensure you drive off the lot with a car that suits your needs and budget. I highly recommend Hilltop McCar Sales to anyone looking for a great vehicle and an even better customer experience. Chris and Kenneth make buying a car feel easy and stress-free. I'll definitely be back in the future!

The salesman was mark he's a Ukrainian dude, I felt like he was trying to relate and definitely…read moregain a connection, it felt like just hanging out with a friend 10/10 service gave honest opinions. And Seth the finance management went above and beyond I've seen anyone go at a dealership, he went out of his way and work he had to talk and joke and find connections, as well as finding me a car that I liked ( which i am more picky than anyone needs to be), after finding me the car he did everything he could to make sure I was satisfied and happy with my purchase including giving me advice money wise and what he would do. I would recommend mark and Seth to anyone looking for a car ever, will take great care of you and make sure your happy with what your paying for!!!!

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

As a young woman, car troubles can be intimidating. Bao is genuinely the best mechanic in the area…read more He does great and honest work. He is completely transparent with his pricing which is always the best offer. I highly recommend Bao to any and everyone !!

Bao is the best. Had car problems in the middle of a 10 hour drive; they were about the only shop…read moreopen on a Saturday afternoon. Despite being very busy, he took the time to assess and resolve the issue and save what could have been a terrible vacation interruption. With the urgency of the situation, would have been easy to charge a premium, but he was looking for the best way to resolve the issue while minimizing my costs for parts. Only regret is that he isn't close enough to go to him more often!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville…read more I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it. We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were scratches and dents that weren't visible in the pictures I had already sent them, and used this as an excuse to offer me 3,000 dollars less than what we had agreed to. If they had concerns about the condition of the vehicle, they had every opportunity to raise them before I made the drive. Instead they wasted my entire day during an already difficult time. This felt like a bait and switch tactic, agree to a price to get you in the door, then lowball you once you've already committed the time and gas to show up. Do not sell a vehicle to this company or do any business with them. They are scammy and do not honor what they agree to over the phone.