this place is a joke since arty left ! got some lazy ass manager in there with a bad attitude,ive…read morepaid off 3 vehicles with them , paid my last truck off a little early only for her to say its not worth her time to try and get another ! ????? , also had a loan with no collateral, i owe about 300$ on and im mot payin the shit on there time. theybalready bashed my credit so tyhey can forget that one ! oh and if you go over 10 days they report everyday after. but if your on time credit burea never hears about it. they thrive on strugglin middle class with low credit .....

RUN. RUN. RUN from this "company," that is actually just scam front. They will perform HARD credit…read morechecks WITHOUT authorization AFTER you inform them you do NOT want to do business with them. The business model of this company is low down payments, double the KBB value of the car, extremely high APR, $600 monthly payments, and the $3,000 extended warranty you WILL need because most of the vehicles on their lots have the check engine lights on or other dash lights on. Most of their vehicles are NOT as advertised. You are better off going to ANY other buy-here-pay-here business such as a mom-and-pop owned one with high reviews. The vehicle you choose will NOT last your 3-4 year term. This "company," is a total scam and only seeks to take advantage of potential buyers. The contact/communication and friendliness will cease once you sign the paperwork and or bring up any problems with the vehicle and communicate possibility of returning the vehicle. All-in-all, do NOT do business with this company. There are HUNDREDS of buy-here-pay-here in NE TN, this is one to be 1000000% AVOIDED! Shady and ready to scam individuals!

My husband and I had such a wonderful experience. This was my first time buying a car and everyone…read morewe worked with made it so easy and exciting. We worked with Ben, Zack and robin. They were all great and explained everything to us. If you are looking for a car, go see these guys! They are amazing!

After being in a pinch and finding they had the car we wanted online Vincent helped us get the…read morepayments where we needed to have the perfect car for our family. Thanks so much!

Just bought my car from James and the customer service is unmatched. He even came in on his day off…read moreto sell me the car. I 100% will be coming back if i need a new car in the future. definitely recommend anyone to buy from them!

LIARS! DO NOT TRUST THIS COMPANY!!! We were told we were being given a great deal and then scammed…read more The paperwork is VERY misleading, so we did not notice when we signed. I bought a Honda Pilot from them 3 weeks ago. They told my husband and I they were giving us enough on our trade-in to pay off the current loan on our Prius ($8300). They specifically said they couldn't come down on the price of the Pilot (even though it was worth significantly less than the sticker price) because they were giving us such a great deal on the Prius trade-in. This is the only reason we accepted the deal because the MSRP on the Pilot was less than what they were selling it to us for. A couple weeks later, I am looking back at the paperwork and realize that something didn't add up. While it looked as if they were giving us the full amount on our Prius ($8300), they actually rolled it to our new loan and only gave us $2500 trade-in allowance which is far less than the Prius is worth. They basically stole $5800 from us while making us think we were getting a good deal. When we spoke with the manager about this, of course he gives the generic answer that there's nothing he can do. RUN!!! RUN FAR!!!

From the owner: Volunteer Auto Group is your local used car dealership in East Tennessee. We will get you in a…read morepre-owned vehicle today. We specialize in Guaranteed Financing. We're so confident we can get you financed that we will even pay you $500 if we can't get you financed. We also offer down-payment assistance. We have 2 locations in Maryville, 1 location in Lenoir City, and a dealership in Knoxville & Sweetwater, TN. We've been building our VolAuto family for nearly 25 years, and we want you to come along for the ride. If you've been shopping for perfectly priced used vehicles, you've come to the right place.

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

If I could give this place zero stars, it would still be too many. I bought a car from them like 5…read moreyears ago and I'm STILL completely screwed in this loan. Drove off the lot over $10k upside down because of their hidden lies. AVOID AVOID AVOID.

Marlo is awesome, very kind, patient, !!! I was very frustrated and upset and she talked with me…read morewhile remaining professional reassuring me that I have options and that she would give me the best deal that's possible,! She has awesome customer service skills, and that is very important , because this is what many companies lack. If you want someone thats going to work hard and make sure that all your needs are met in a timely matter then go see Marlo!!

By far this is the worst company I've ever tried to deal with. I called and did a credit app the…read morelady on the phone said to call back.So I did ,she said I didn't have much credit and also said vehicle had to be in my name. The whole purpose of the loan was to get the car she's saying I somehow have to get the seller to put it I'm my name and then get paid? She obviously thought I was am idiot. I personally k ow a man that did get credit with themselves. And had a 520 credit rating mine is 649 she was very rude and unprofessional and I advise anyone to stay clear from this company in Franklin nc... thank you .Chris Brooks

Unacceptable Experience - Do Not Recommend I am extremely disappointed with my recent purchase…read morehere. I bought a vehicle with the reasonable expectation that it was safe and properly inspected, only to deal with serious mechanical problems shortly after taking possession. Dealing with major repair issues right after buying a car is completely unacceptable. It leaves me wondering if proper inspections were skipped or if known issues were simply withheld. Either way, this dealership sold me an unreliable vehicle, caused significant inconvenience and unexpected expenses, and ruined my confidence in their business. Proceed with extreme caution if you plan on buying here.

Lot lied to us about the vehicle of interest. I plainly asked them if the vehicle had a third row,…read morethey replied "yes". Also, the posted pictures didn't disclose the horrible shape of the vehicle with dents in exterior and tears in the seats. Yes, it is a used vehicle, but the pictures needed to disclose that. Also, financing was a bear and not properly communicated that I had to get approval in my state not theirs. The person who greeted us was unprofessional and blamed any miscommunication on his "employees". If you are a manager, it is your responsibility to answer the questions truthfully. It took us 3 hours to arrive at lot and 3 hours to get back home. We spoke to the manager though in another post he said we didn't. I wouldn't deal with this lot if they were giving away a car!

BUYERS BEWARE!!! I…read morerarely leave negative reviews, but I believe consumers deserve to know about my experience. In May 2025, my wife and I purchased a 2025 Ram 1500 from Gary Yeomans Ford Knoxville. Before the purchase, we repeatedly advised the dealership that we already had financing through our own bank and did not authorize the dealership to run our credit. Despite that, hard credit inquiries later appeared on BOTH my credit report and my wife's credit report. The dealership later acknowledged that the credit inquiries were made without our authorization and described the incident as a "mistake". The matter is now the subject of pending federal litigation. I have since learned of at least 3 other individuals claiming similar issues with Gary Yeomans Ford Knoxville. Unfortunately our problems did not even end there. The truck was sold with a non-OEM Ford battery installed in what was essentially a brand-new Ram truck with only about 5,000 miles. When the battery failed, a Ram dealership refused warranty coverage because the correct OEM battery had been replaced with an aftermarket Ford battery. I was forced to pay out of pocket for a new battery and incur rental vehicle expenses. Despite being made aware of the situation, Gary Yeomans Ford Knoxville has still not made this issue right either. I encourage anyone purchasing a vehicle to carefully review every document, verify what has been submitted in your name, and check your credit reports after your purchase. If you purchased a vehicle from Gary Yeomans Ford Knoxville (or Lance Cunningham Ford Knoxville before the name change) and experienced something similar--such as: a hard credit inquiry without your authorization, your credit being accessed after you brought your own financing, financing submitted when you did not request it, or other issues involving your transaction, I would appreciate hearing from you. You can contact me privately. I'm not asking anyone to share personal information publicly, I'm simply trying to determine whether others have had similar experiences. 423-426-0430

Deceptive pricing practices. Would not honor advertised price unless extended warranty was purchasedread more