This place is a total joke. Your reservation means nothing. Literally nothing. They will not tell…read moreyou that there are no cars. you just will show up and there will be nothing there... Why have a reservation system? i have no idea because it gives people a false sense of having something that they in fact do not have.

My girlfriend and I had a run-in with a deer and totaled our vehicle while en route to a wedding in…read moreCharlottesville. We went to Lynchburg National as a last resort to get a vehicle that would transport us to our wedding destination and Nate went above and beyond to help us get a car when none were available! We greatly appreciate Nate's professionalism and for showing how much he cared for us by helping us out!

The car was not clean, tires were worn out. I reserved the…read morecar weeks in advance. I pick up at 5:45 the day before our 7:00am departure. The car broke down 2 hours before getting home. We had to make arrangements to get home. I asked for a refund which was denied. We were able to meet in the middle on the bill. They refunded my outage .

This worst rental experience ever! First car was disgusting, car was visibly damaged on right side…read moreand had electrical issues. We were told they don't have anything other vehicles available. Definitely not safe to be on road at all. Spoke to customer service they told me go to closet location which was a hour and 30mins away. (Roanoke airport) I arrive and they only had a 12 seater van and it was just as dirty as well and smelled awful. I've never drove a vehicle this big in my life. I didn't feel safe driving it at all. So, I wasted first day of my trip in hotel. To then call customer service and they are rude and not helpful at all. With the climate of health cleaning vehicles after every customer should be priority. As well as vehicle not having electrical problem.

I reached out to Jason about driving around a group of parents and kids to look at Christmas lights…read morearound the city. He was immediately responsive, answered all of my questions, and worked with me to create a custom quote and itinerary for our evening. Leading up to the date, Jason kept in communication. Day-of, he was prompt, courteous, and so very friendly. The mini bus was lovely, spotlessly clean, and very comfortable. We all enjoyed the evening immensely, and were so grateful to Jason for his kind, professional service. We hope to use Jason again in the future for other events! I cannot recommend him highly enough!

From the owner: Legacy Transport of Virginia puts their customers 1st with Integrity.read more

ok so i fly home and i need to rent a car for an interview in Roanoke and for the weekend in…read moregeneral. i make my reservation in advance before leaving chicago, get everything in order. I land in Lynchburg, and I call them to come pick me up. Hi, I have a reservation and need to be picked up from the airport Oh, My name is Kara M. (pause) You rented my car and didn't hold my reservation for an hour, you didn't leave a message and you don't have anything left? No, I'm not staying in Lynchburg tonight, I need to get to Roanoke today for dinner and an interview tomorrow. ***PANIC SETS IN RIGHT ABOUT HERE**** So how is it that they still get a decent review? well the lovely sales person on the phone sends the van to come get me and calls other enterprise branches in the area to see if anyone else has a car...SCORE!! CRISIS averted. I can now breath again. Everything else from that point was completely smooth. The rental was great and returning the car was super easy. Overall, the experience was pretty good and I love some good customer service. My only advice is to leave a message maybe or hold confirmed reservations for at least an hour, that will keep my heart beating in my chest for sure.

ATTENTION INTERNATIONAL USERS *** ATTENTION INTERNATIONAL USERS**** please be careful!!!…read more ATTENTION!!! THOSE BOOKING THROUGH YOUR CREDIT CARD OR A 3RD PARTY. I WAS TERRIBLY INCONVENIENCED, AND VERY, VERY UPSET. My daughter goes to school in Lynchburg (I am from out of country), and we took the time to read through all the rules, etc. to book a car for her which we really needed. IT WAS PAID FOR COMPLETELY... I called the store to confirm, and they had ZERO cars. THEY HAVE AN OPEN BOOKING SYSTEM... So... my daughter needed this car today... If you have an URGENT situation... please be aware this could happen to you. I am appalled, and as the standard answer appears to be "we will look into it..." I certainly hope they will consider operating in a more integrous way when it comes to booking an appointment Please keep in mind... I called them. They did not call me to let me know. So, my sweet daughter would have gone to Enterprise and would have been STUCK. Please take care, friends. I hate leaving negative reviews, but this situation certainly demanded it. Thank you for reading.

As far as the auto and rental details, this review should be a 5 star. However, the automobile was…read moreinvolved in an accident that WAS NOT MY FAULT. The police report CLEARLY states that. In order to rent another vehicle, I was forced to accept an additional charge of $500 to cover the deductible on my insurance. I returned the car four days later in perfect shape and with a full gas tank. I was not refunded the $500. I have called three times over the past month and was told that the refund was being processed as we spoke. The refund has still not been received despite a letter from the insurance company of the driver at fault that they accept responsibility. I have wasted over 6 hours on the phone trying to deal with this. The mark of a good company is how they handle problems that arise. Enterprise has not only mishandled my claim, they have outright lied when they claimed that the refund was being processed as we spoke. Do not trust this company and take your business elsewhere.

Maria Coyner was great to work with for my rental. She was friendly and Knowledgable. It was a…read moregreat experience!

Don't even think about useing this business! They totatly destroyed my truck attempting to fix it,…read moreabsolutely the worst attempt at quality craftmanship I've ever seen in my entire life & I'm 63! No doubt in my mind that whoever was given the task of fixing my truck was either drunk or on drugs & the managers attempt at customer service was well below average, this place sucks,,,PERIOD!!

They did a great job repairing my truck door! They quoted a timeline and a price and everything…read morefell exactly as they said it would! They even finished 2 days early!

My daughter was home for Thanksgiving and we had the dealer do a state inspection and change the…read moreoil in her car (it was free). Few days later she left to drive back to Lynchburg and I was a panicked to later see a puddle of oil where her car had been parked. Thankfully the car survived the 3.5 hour drive. I contacted Larry's and explained the situation, they got her in immediately, diagnosed the issue and had it fixed within an hour. They were incredibly nice to my daughter, she was so impressed. I am very grateful for their professionalism, courtesy and prompt assistance. They've definitely earned a repeat customer!

I called the store 10/4/25 spoke with JUSTIN about my engine light being on, and provided code. He…read moreexplained what it could be, but I would need to bring car in so he could get a number off engine and run test. He explained in detail what could be the problem, but asked me to bring car in, NO PROBLEM. Next, I asked did I need appointment, and cost, he told me I didn't need appointment, and there would be NO cost for test, and it would be up to me if I wanted to get it fixed. This is where everything took a turn for the worse. I went in, asked for Justin, and told the young man at counter, I had just spoken to Justin, and he told me I could come up for him to do test. The young man advised JUSTIN that I was there, JUSTIN told him he NEVER talked to me about bringing my car in, and didn't tell me there was no charge, and the fee would be $98. Next, JUSTIN came to the front, didn't acknowledge me at all, turned around quickly, and went back to the car he was working on, at this point I'm feeling DISRESPECTED, and JUSTIN LIED about a conversation we had about 40 mins prior to me getting there. How would I know to ask for JUSTIN if I had not talked to him prior, and why would I take the time to drive up there?? If JUSTIN would LIE about a PHONE CALL he had with me, I feel he would LIE about anything when speaking with customers. I would advise anyone that talks to JUSTIN about getting repairs, get it in WRITING first. Again, if JUSTIN lied about something as simple as a conversation about bringing my car there, I would question his work ETHIC, as well as his INTEGRITY!! The two employees that I spoke to in the waiting area were VERY PROFESSIONAL, not JUSTIN!!

Please be aware if you book a car with Hertz you want get it.The hertz on old forest road has a lot…read morefull of junk cars and only have 4 cars available for lease.Manager stated that if you book a vehicle it only guarantees the price not a vehicle. They don't have a number you can call the corporate office I asked for a number and noone had a number to call this is from the manager.We were dropped off and had to pay an uber to get home live 30 minutes away They didn't care. Can only access a live chat that isn't any help.Just don't want this to happen to someone else having to cancel their trip or plans because you can't get a rental from hertz even if you book it ahead. They don't have enough car for rentals. Not even worth a star ratings but had to choose one

I can't recommend Enterprise - Forest Rd enough! Their customer service is exceptional and the…read morestaff is always friendly, professional and just great people! They consistently deliver top notch service every single time I visit and I only rent from that location because I know the level of service I'll get. Every experience is seamless and enjoyable. R. Hicks

The place was excellent, fast service, and Charlie gave a clear, helpful overview of how everything…read moreworks. He was professional and personable. Highly recommend

Had to come back three weekends in a row because of poor planning on there part to replace…read morewindshield seal they installed not even a year ago. Wasting more of my time and money in gas. They do not honor appointments.

Great customer service... Great prices... Great locations... Great combination!!! Locally owned and…read moreoperated, family, owned, and operated... Highly recommend