This place is a total joke. Your reservation means nothing. Literally nothing. They will not tell…read moreyou that there are no cars. you just will show up and there will be nothing there... Why have a reservation system? i have no idea because it gives people a false sense of having something that they in fact do not have.

My girlfriend and I had a run-in with a deer and totaled our vehicle while en route to a wedding in…read moreCharlottesville. We went to Lynchburg National as a last resort to get a vehicle that would transport us to our wedding destination and Nate went above and beyond to help us get a car when none were available! We greatly appreciate Nate's professionalism and for showing how much he cared for us by helping us out!

This review is for Budget overall but Jennifer at this location made an incredibly difficult and…read moredisappointing experience into an absolutely horrible one. The vehicle we were provided broke down just 60 minutes into our reservation while we were driving on a major highway. I was left with my two small children in a car that was barely pulled off the road, in temperatures of 99 degrees, with no power, no AC, and windows that wouldn't work. When I reached out for help, Budget suggested we wait 4-5 hours, but my priority was my children's safety. The police had to intervene to arrange for a tow. After 30 hours of waiting and countless phone calls, we received absolutely zero assistance. The best solution we were offered was a vehicle 100 miles away, with no transportation provided to get there. After finally getting a CSR to confirm that the breakdown was not our fault, we were directed to the Lynchburg airport for a replacement vehicle. However, when we arrived, the representative, Jennifer, flatly refused to help us. Despite her confirming there being five vehicles available, she wouldn't even look up our case ID or acknowledge our situation, insisting, "Those are reserved for my customers," to which I responded, "Am I not a customer?" Her unhelpful demeanor only exacerbated the situation. As someone who works in logistics, I understand that issues can arise, but the lack of resolution and the runaround we experienced is unacceptable. Roadside assistance told us to contact Customer Service, and then CS claimed that only Roadside could assist us. We were tossed between departments, with each one washing their hands of responsibility. Not only did we feel entirely disregarded, but we were treated as if we weren't customers at all. You effectively ruined my children's vacation. We spent $3,600 on plane tickets and an Airbnb that we could not reach, and then incurred an additional $1,200 to get home from the nearest airport where we broke down. All of this, in the face of being told we simply don't matter. I am compelled to share this awful experience with anyone who will listen, and I will make sure to warn others to stay far away from Budget.

I hate that I even have to give this a single star to submit my review. My job reserved a car for…read moreme to pick up at 07:00. Mind you, I am on the clock and have to be 4 hours away at a certain time. This was a last minute trip, and Hertz (who I normally book through, and would recommend every time!!) didn't have any vehicles available so it left me using Budget. NEVER. AGAIN. I get to the pick up counter and there's a sign to see the agent at the Avis counter. No big deal, I know they're owned by the same company. I go to the Avis counter and there's a sign up saying they are downstairs servicing vehicles and to call ###. So I do, and the lady answers and explains to me that she is on LAKESIDE DRIVE!!! That is a significant difference than "downstairs" since it is over 15 minutes away. I had to wait for her to drive all the way across town to get here to give me a car. I was so disappointed. I checked with the other counters and none of them had cars ,so I was stuck waiting for this company. When the lady finally did show up, she was very nice and polite and got the paperwork done as quick as possible. This just reflects so negatively on this company and this location!!! STOP BEING CHEAP AND HIRE MORE PEOPLE!! And now that I'm in the car, I will also say it wasn't even cleaned. The floors were vacuumed and that's it. There's something splashed on the steering wheel and doors and there's crumbs in the cup holders and middle section.

I reached out to Jason about driving around a group of parents and kids to look at Christmas lights…read morearound the city. He was immediately responsive, answered all of my questions, and worked with me to create a custom quote and itinerary for our evening. Leading up to the date, Jason kept in communication. Day-of, he was prompt, courteous, and so very friendly. The mini bus was lovely, spotlessly clean, and very comfortable. We all enjoyed the evening immensely, and were so grateful to Jason for his kind, professional service. We hope to use Jason again in the future for other events! I cannot recommend him highly enough!

From the owner: Legacy Transport of Virginia puts their customers 1st with Integrity.read more

ok so i fly home and i need to rent a car for an interview in Roanoke and for the weekend in…read moregeneral. i make my reservation in advance before leaving chicago, get everything in order. I land in Lynchburg, and I call them to come pick me up. Hi, I have a reservation and need to be picked up from the airport Oh, My name is Kara M. (pause) You rented my car and didn't hold my reservation for an hour, you didn't leave a message and you don't have anything left? No, I'm not staying in Lynchburg tonight, I need to get to Roanoke today for dinner and an interview tomorrow. ***PANIC SETS IN RIGHT ABOUT HERE**** So how is it that they still get a decent review? well the lovely sales person on the phone sends the van to come get me and calls other enterprise branches in the area to see if anyone else has a car...SCORE!! CRISIS averted. I can now breath again. Everything else from that point was completely smooth. The rental was great and returning the car was super easy. Overall, the experience was pretty good and I love some good customer service. My only advice is to leave a message maybe or hold confirmed reservations for at least an hour, that will keep my heart beating in my chest for sure.

ATTENTION INTERNATIONAL USERS *** ATTENTION INTERNATIONAL USERS**** please be careful!!!…read more ATTENTION!!! THOSE BOOKING THROUGH YOUR CREDIT CARD OR A 3RD PARTY. I WAS TERRIBLY INCONVENIENCED, AND VERY, VERY UPSET. My daughter goes to school in Lynchburg (I am from out of country), and we took the time to read through all the rules, etc. to book a car for her which we really needed. IT WAS PAID FOR COMPLETELY... I called the store to confirm, and they had ZERO cars. THEY HAVE AN OPEN BOOKING SYSTEM... So... my daughter needed this car today... If you have an URGENT situation... please be aware this could happen to you. I am appalled, and as the standard answer appears to be "we will look into it..." I certainly hope they will consider operating in a more integrous way when it comes to booking an appointment Please keep in mind... I called them. They did not call me to let me know. So, my sweet daughter would have gone to Enterprise and would have been STUCK. Please take care, friends. I hate leaving negative reviews, but this situation certainly demanded it. Thank you for reading.

As far as the auto and rental details, this review should be a 5 star. However, the automobile was…read moreinvolved in an accident that WAS NOT MY FAULT. The police report CLEARLY states that. In order to rent another vehicle, I was forced to accept an additional charge of $500 to cover the deductible on my insurance. I returned the car four days later in perfect shape and with a full gas tank. I was not refunded the $500. I have called three times over the past month and was told that the refund was being processed as we spoke. The refund has still not been received despite a letter from the insurance company of the driver at fault that they accept responsibility. I have wasted over 6 hours on the phone trying to deal with this. The mark of a good company is how they handle problems that arise. Enterprise has not only mishandled my claim, they have outright lied when they claimed that the refund was being processed as we spoke. Do not trust this company and take your business elsewhere.

Maria Coyner was great to work with for my rental. She was friendly and Knowledgable. It was a…read moregreat experience!

Don't even think about useing this business! They totatly destroyed my truck attempting to fix it,…read moreabsolutely the worst attempt at quality craftmanship I've ever seen in my entire life & I'm 63! No doubt in my mind that whoever was given the task of fixing my truck was either drunk or on drugs & the managers attempt at customer service was well below average, this place sucks,,,PERIOD!!

They did a great job repairing my truck door! They quoted a timeline and a price and everything…read morefell exactly as they said it would! They even finished 2 days early!

My daughter was home for Thanksgiving and we had the dealer do a state inspection and change the…read moreoil in her car (it was free). Few days later she left to drive back to Lynchburg and I was a panicked to later see a puddle of oil where her car had been parked. Thankfully the car survived the 3.5 hour drive. I contacted Larry's and explained the situation, they got her in immediately, diagnosed the issue and had it fixed within an hour. They were incredibly nice to my daughter, she was so impressed. I am very grateful for their professionalism, courtesy and prompt assistance. They've definitely earned a repeat customer!

I called the store 10/4/25 spoke with JUSTIN about my engine light being on, and provided code. He…read moreexplained what it could be, but I would need to bring car in so he could get a number off engine and run test. He explained in detail what could be the problem, but asked me to bring car in, NO PROBLEM. Next, I asked did I need appointment, and cost, he told me I didn't need appointment, and there would be NO cost for test, and it would be up to me if I wanted to get it fixed. This is where everything took a turn for the worse. I went in, asked for Justin, and told the young man at counter, I had just spoken to Justin, and he told me I could come up for him to do test. The young man advised JUSTIN that I was there, JUSTIN told him he NEVER talked to me about bringing my car in, and didn't tell me there was no charge, and the fee would be $98. Next, JUSTIN came to the front, didn't acknowledge me at all, turned around quickly, and went back to the car he was working on, at this point I'm feeling DISRESPECTED, and JUSTIN LIED about a conversation we had about 40 mins prior to me getting there. How would I know to ask for JUSTIN if I had not talked to him prior, and why would I take the time to drive up there?? If JUSTIN would LIE about a PHONE CALL he had with me, I feel he would LIE about anything when speaking with customers. I would advise anyone that talks to JUSTIN about getting repairs, get it in WRITING first. Again, if JUSTIN lied about something as simple as a conversation about bringing my car there, I would question his work ETHIC, as well as his INTEGRITY!! The two employees that I spoke to in the waiting area were VERY PROFESSIONAL, not JUSTIN!!

Please be aware if you book a car with Hertz you want get it.The hertz on old forest road has a lot…read morefull of junk cars and only have 4 cars available for lease.Manager stated that if you book a vehicle it only guarantees the price not a vehicle. They don't have a number you can call the corporate office I asked for a number and noone had a number to call this is from the manager.We were dropped off and had to pay an uber to get home live 30 minutes away They didn't care. Can only access a live chat that isn't any help.Just don't want this to happen to someone else having to cancel their trip or plans because you can't get a rental from hertz even if you book it ahead. They don't have enough car for rentals. Not even worth a star ratings but had to choose one

I can't recommend Enterprise - Forest Rd enough! Their customer service is exceptional and the…read morestaff is always friendly, professional and just great people! They consistently deliver top notch service every single time I visit and I only rent from that location because I know the level of service I'll get. Every experience is seamless and enjoyable. R. Hicks

The place was excellent, fast service, and Charlie gave a clear, helpful overview of how everything…read moreworks. He was professional and personable. Highly recommend

Had to come back three weekends in a row because of poor planning on there part to replace…read morewindshield seal they installed not even a year ago. Wasting more of my time and money in gas. They do not honor appointments.

Great customer service... Great prices... Great locations... Great combination!!! Locally owned and…read moreoperated, family, owned, and operated... Highly recommend