I utilized the Budget location during my recent travels to New York. Initially I was not happy with the service as the price I initially received on the site, wasn't the same once my card was charged. But, the ladies working the front desk were very pleasant and explained everything in great detail. I actually received an upgraded vehicle, which was clean and well taken care of. The gentleman who checked us in upon return, was also very fast, friendly and efficient. I will return upon my next travels in this area. read more

Horrible service. Over 80 people in line and only 2 workers to get a rental car. 2 hr wait to get my rental. Extremely understaffed. read more

Budget Rent-A-Car - Car Rental Near Me - Newark, New Jersey

Landed in Terminal B at EWR. Air train ride to the rental facility followed by an approx mile or so walk to the rental facility, part of it outside and the part inside. This would be a long walk for elderly or disabled. There has to be a better system to get folks to the rental facility coming from Terminal B or C and perhaps there may be. I just didn't see it. There was 1 agent working the counter which is typical of these rental agencies so I am used to that, I travel a lot and rent every city I go to. Took about 20 minutes to get up to the counter there were two people in front of me. I like that they provide a QR code to exit the rental facility. This is genius, all airport rental car facilities should have this. I opted for the $25/day toll pass no other add ons. Agent was friendly. read more

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If I could give a zero I would. Our flight was quicker than getting the rental car. We waited in line for almost 2 hours. There are over 10 desks available but only 2 representatives. The line had about 25 people ahead of us. The workers appeared to be as frustrated as the customers. They had no sense of urgency and were not interested in providing any type of customer service. After reading reviews, I learned that this is the norm and daily this is how they operate, very few representatives and customers wait in line for over an hour and receive horrible service. The good news is, I have never had an experience this bad with budget Rent-A-Car. And now I never will because I'm going to go with a different company in the future. You get what you pay for and I will pay more for Service. read more

I used to consider Budget as equivalent to Hertz, Avis and other well-known rental agencies. Not any more. Buyer beware. Never have I had undisclosed fees charged to my rental and then no one at Budget was willing or able to explain them to me, despite my repeated contacts to Budget seeking explanation/clarification. I would NOT rent from Budget again, even if it costs a few more dollars a day to rent elsewhere. At the end of the day, you very well may end paying more money and having to experience the unethical business practices. read more

We had a good experience with our most recent car rental at Newark Airport. Lines were extremely long at pick-up nevertheless it went on smoothly and after almost an hour we finally got our rental car. I think we received an upgrade due to our mileage status. This is always a nice perk. Overall we're happy with the experience. read more

The rate of processing customers was slow. However the people were friendly and it was clean. There was only a couple people in kind but the people behind the countered moved so slow. read more

Budget Rent-A-Car - Slow line. - Car Rental Near Me - Newark, New Jersey

Had 2 problems with this rental but still giving 4 stars because Budget cured them. Here is what to look out for: We arrived at Newark Airport United and took the free AirTram Train right to the Budget. Takes about 10 to 15 minutes. AVIS is next door to Budget. No rental cars at the terminals in Newark. I had a reservation for a Jeep Wrangler Unlimited and I saw it parked in space number 1 with my name on it. This Jeep was a Rubicon--even better! Only had 5000+ miles on it --still smelled new I looked inside. I got on the long 10 person line inside. By the time I got to the counter for my Jeep--they gave it away to another customer before me on line who reserved an SUV because they ran out of SUV's! A very unhappy David let the clerk know that he was very unhappy about this. She told me they have no more Jeeps that was the last one! They got a supervisor on the line and in 15 minutes I was told to walk next door to AVIS and they will have a Jeep washed and ready over there for me under the Budget contract same price. It was not a Rubicon, but it was also new with 6K miles and had leather seats which I preferred. It was a beautiful jeep plug in. (Was never able to find anywhere to charge it so just used the gas.) I drove it about 600 miles over 5 days and it was a ton of fun. But after I realized that while I was thinking about buying one--it was not a great vehicle to have as a daily driver--way too bumpy a ride. It was a lot of fun through and made the trip exciting. A week later I get a toll bill from using the EZ Pass Transponder on the Jeep. They charged my credit card $133 for tolls! Impossible! I did use it on 2 days for tolls to drive into Manhattan and to Long Island. The tolls on those days were correct. But they added almost $70 in tolls for a day I was at my sister's house all day with the Jeep which did not involve driving through tolls! What happened? They charged me for going back and forth over the Verrazano Bridge 3x on the the same day and times I was at my sister and charged me for another Bridge I never heard of or went over. I appealed these toll charges to Budget and 2 weeks later Budget wrote back that there was a "system error" and they refunded the entire $133 which included the tolls I did incur. Make sure to check your toll bill carefully! In sum, if you don't mind fighting a little and dealing with some S, Budget at Newark is not a bad place to rent a car. read more

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I don't think I had ever rented a car from Budget before, but it's my new employer's preferred rental car company, so I gave them a shot. I don't think I will give them another. At the very least, I won't rent from Budget at EWR again. I made a reservation weeks ahead of time and chose to pay at the counter. The amount the Budget employee wanted to charge me was higher than what I was quoted, so we spent a while going back and forth trying to convince each other we were right. On top of that, I work for a non-profit organization, so I showed our 501c3 certificate from the IRS so that taxes would be removed from the estimate. The person helping me had not encountered this before and didn't know what to do with it. Her supervisor was not any help, either; he told me to call the Budget reservations line. Trying to not spend all evening there, I told him I would do that later. Then the fun really began. I was given the keys and I went out to the lot where I was supposed to pick up the car. The one I had been assigned did not look super clean -- I'm not sure how long it had been sitting there -- but I didn't see any major concerns when I walked around the outside. The inside was even less clean, but I was tired and hungry by this point, so I documented all of it and decided it was good enough. When I turned on the ignition, however, a light popped up indicating that the car needed an oil change -- see photo. I had to drive hours away to rural Pennsylvania, so I wasn't in the mood to take any chances. I went back to the counter and asked for a different car. I also asked for the pickup time to be adjusted on my printout so that my return time would be a bit later without a penalty. Perhaps not wanting to put in any more effort, she replied that there was a 29-minute grace period without a penalty. I didn't have any more energy to argue, so I went on my way. The new car was even dirtier on the outside -- several birds had used it for target practice -- but at least there were no obvious maintenance/safety issues. I wound up not liking the car, as it was very low to the ground and scraped against the pavement at speed bumps and other changes in the road. I called Budget later that week and spent quite a bit of time on hold before explaining the tax and other discrepancies in the charges. It was not the way I wanted to spend time on my work trip. My final receipt, incredibly, still had taxes included. I wrote back via email and got those removed. As unprofessional as the whole situation felt, Budget at least held my reservation. (Seinfeld, anyone?) I feel like the fact that I drove away with a rental car that fit my needs earned them two stars rather than just one. read more

Budget Rent-A-Car - The first car I was given needed an oil change. - Car Rental Near Me - Newark, New Jersey

Terrible. Did not inform us we would be driving an EV, and then proceeded to try and give us a vehicle that wasn't fully charged. Better off renting from somewhere else. read more

Never rent from Budget rent a car. Poorly managed, discourteous customer service on phone and was initially given a broken down car. Received incorrect amount - not amount what was told! Stay away! horrible, horrible experience!!!! read more

It's my first trip to New York in the cold of winter, and I'm so lucky to cross paths with Ayesha in the pick up lot. She is truly a bright burning ray of warm sunlight in this cold--a most beautiful soul I believe she assists with both Avis and Budget car rentals. She's so friendly, cheerful, and helpful--and even though she said she's just doing her job, It's obvious her level of standard goes beyond some people's level of extraordinary. She's so thoughtful and caring, advised us to wait in the car and get warm while she went to get additional paperwork. I said I'd write a review, she said no need. But I wanted to put this out there in the universe and I'm wishing you (Ayesha) all the best all the time, and that you always have all that you want and need because you deserve nothing less. Happy Holidays and everyday! read more

The new rental car setup at EWR is the WORST at any airport, anywhere! After a 12 minute walk from the AirTrain, we finally got to the third level of the Car Rental center where the Avis/Budget counter is located. And there we found a queue of about 20 people at 08:30 am with ONE Budget counter agent, who was very nice and helpful once we got to the counter. It was after 09:00 am before we were checked-in and on our way to a car. The Chevy Malibu was an upgrade, but it was dirty -- half-drunk water bottle left in the car door, empty Excedrin box in the console, bird droppings on the windows, trash on the floor -- and low tire pressure in the front driverside tire. Still, it was OKed for rental. Ugh. We were in a hurry to make an appointment, so I couldn't wait around more to get the car really cleaned and have the tire pressure increased. BTW there was no one obvious in the garage to ask for assistance! read more

They over charged my credit cards ,they apologize but I never received the money back ID CASE 74209148 read more

Honesty. Liars . I have truck reserved for important move, truck was not there upon arrival and customer care refused reimbursement for Uber

Long lines. Lying company. We booked a Tesla vehicle and we got a Chevy trax after a 2 hour line wait! Definitely asked for a similar car class and received a Genesis over a simple intermediate sized SUV. The front counter was so slammed that the agent said Budget doesn't have Teslas!! read more

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Made my reservation through Costco got in late Christmas night not only did they run out of vehicles, but what was available was not what I requested and was disgustingly dirty. Waited almost an hour to get my car and not only had it not been cleaned in anyway, I was basically told I was fortunate to get a car. Got black soot all over my clothes, attempting to open this trunk. Finally gave up, hoisted the suitcase onto the passenger seats and just headed to my hotel. Have rented from this location in the past and always had a positive experience but this was no Bueno. read more

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Terrible. Flight arrived and we made our way to Budget rentals at the P3 airtran stop and encountered one worker and 23 people in line. Waited 90 minutes to pick up my rental. Their precheck software does not work, stating that the "rate code" was incorrect, even though it was not an input. read more

Budget Rent-A-Car - Budget Fastbreak. Anything but... False advertising. Waited in line for over an hour to pick up a reservation. - Car Rental Near Me - Newark, New Jersey

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They are at least not a complete travesty like Avis is. They are the same company as Avis, and I did encounter the same level of abysmal customer service from Budget, at EWR airport, but at least my rental car did not come requiring maintenance, out the door. The people who work at the desk are extremely disinterested in their jobs and therefore beyond clueless. They'll assign you a car for pickup and the car isn't even there at the designated spot. It takes multiple go-arounds with these people because their record-keeping is that bad. Then the attitude is noteworthy. They treat you like they are doing you a favor. Wish companies stopped using Avis and Budget as preferred vendors. Complete waste of time and resources. read more

My family and I have been waiting in line for 2 hours. We got in line at 1:30am and it is now 3:36am and still no car. There is one man working two car rental lines for Budget and AVIS. read more

I spent the time completing the pre check information and received confirmation with an enthusiastic email response. I entered the pre check line only to be admonished by the desk attendant that "we don't do pre check". During my last experience I discovered someone's decomposing lunch in the backseat of my rental. Need to work on your attention to detail especially for military personnel! read more

Budget Rent-A-Car - I can't tell if this is ironic or meant to antagonise! - Car Rental Near Me - Newark, New Jersey

Horrible place! Horrible people! Do NOT go here. Bad service, bad car, extreme wait times

RIPOFF! wish i had read the other reviews before renting here. had the car for almost a month and returned it several hours late on the expected date due to a major cancelled flight issue. despite the proof of flight issues and circumstances, they insisted on charging a late penalty in addition to the extra day of rental, which was obnoxious, if not strictly illegal. however, they were disorganized when i had picked up the car and it was only half full of gas, noted on the rental agreement. after a month, i forgot and gassed up the car to FULL/FULL a few miles from the airport. when they emailed me the bill, they had the gall to write that the car was returned 0.7 gallons short and charged me $23! anyone else experience this? i bet they do it all the time and expect most people dont even notice. never again, and tell your friends to watch out... read more

Hands down the worst rental place (and customer service) I've encountered in a long time. I refrain from posting negative reviews however I cannot emphasize how slow the whole process was, how blatantly rude the workers were, and the total outcome. Please save your money and your time (especially with waiting in line for over an hour) with any other rental car business (except Avis and Payless which we were told are the same). Go take the Railroad, Uber - anything but here read more

Absolutely the worst. Waited in lines almost an hour to get to an attendant. There were only 2 attendants working on a very busy Saturday and they were very slow and talk to much about nothing that has to do with renting a car to the customer. Next time I'll use either Sixt, dollar or Thrifty which is in the same building and we're very fast to their customers. Very Frustrated is an understatement read more

This is a disastrous failure of an operation . 11 kiosks, but only 1 (one) employee checking customers in. Over an hour wait to get a car with DOZENS of customers waiting in line. We have already missed our first appointment in the city due to this horrible service failure by Budget's management to not budget enough people resources to take care of their customers . TOTAL failure!! read more

Budget Rent-A-Car - Over 50 people waiting in line, yet only 1 employee working to check customers in.. - Car Rental Near Me - Newark, New Jersey

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Poorly run, poorly staffed. It also took us about an hour to get there from baggage claim. This is a disaster.

I would like to express my disappointment with Budget's car return process, which took over 45 minutes and required multiple relocations. I keep being told to stop and get out, then told to get back in the car and move through some rather narrow passage ways, as driverless cars were abandoned right and left of me and jetted out into my path,. The area looked like a war zone, it was so congested with vehicles, causing me undue stress. In fact it took so long by the time I got to the gate the plane was already half way boarded. If you enjoy stunt like driving and the thrill of almost missing your flight, Budget has you covered. read more

Very, very nice people working here but I don't recommend renting from Budget because the business is run very poorly from start to finish. The price here seems to be lower than others, however you get what you pay for as you'll see if you keep reading. I've rented cars from other places countless times and know what the standards are elsewhere, however here is a summary of the issues that we saw at this Budget location: 1. No quick check in option and lack of clear communication between the office and the outside workers, causing longer customer lines and mistakes by workers. 2. Cars not ready to rent. Went through 3 cars until we found one that was decent enough to drive. (first car was completely filthy inside and out. second car smelled like a group of people were smoking weed in it for a month, third car had been cleaned, however it had scratches and dents everywhere and had components that were loose in the driver door that made a loud thud when you closed the door, maintenance light was also on) We ended up taking the 3rd car because we had been there for a while and needed to get going.... 3. Disorganized. As we were in line, others were also coming in saying the same thing as us and also complaining that there was no car in the spot they were assigned 4. No clear return signs/further disorganization. When we drove back to the airport to return the car there was no clear area to return the car, signs pointing in 2 different directions as to where to drop off the car, and nobody outside directing anyone returning their car. When we drove in the lot to drop the car off we followed signs and even tried both directions that we were pointed to for the return and just ended up parking the car in the area with the Budget signs. A few other people came before and after us to drop off their cars and some of us got out to see if the other person knew what to do. Nobody knew what to do... A Budget worker eventually came and asked us all to move our cars to another location and then checked each of our cars back in. He was very nice. I have been renting from other car rental companies for many years and they all seem to align with providing good customer service, very easy check in and out options, and well kept cars. Budget very clearly stands out as a company that is not keeping up with the other rental companies to ensure that customers come first. Again, the people that we worked with here were friendly from start to finish. Budget just needs to align the business processes with the friendly staff. read more

Budget Rent-A-Car - Car Rental Near Me - Newark, New Jersey

Worst experience renting a car. Had a reservation and waited one hour in line. Then another 15 minutes to be checked out. Had already done the pre check. Two people working very slowly and about 25 people on line. Finally get the keys and says pick up the car at L11. Get to L11 and the attendant says "all of these cars are dead - you need to go to Avis". Pouring rain. After another half hour, find out the Budget car is parked in the Avis lot. 2.5 hours start to finish. People in line are all angry and frustrated. When I get to the car, it's not the car I reserved. When I finally get the car, I then have to wait another 15 mins to exit the lot. Budget you are a disgrace. Why have people check in when there is no benefit? Why not explain where the car is to be picked up? Why not have more people working - 6 stations and 2 people serving customers. Why isn't this process more automated. read more

for this location and for these reps, it takes 25min to take care of 1client. many clients after being assigned a car, returned back to front desk, due to wrong car being assign or some other issue. older lady had booked a car, but they couldn't find her in the system, gentleman told that. it was his fault. I have been standing in line now for 2hours. the worst experiencw! dont think I will rent in a future with Buchef at Nework. read more

Absolutely the worst experience to rent a car all the cars smell like smoke. They are extremely damaged and have maintenance issues when brought up to the attention of the budget employee he brushed it off and said I should've come back earlier. read more

Picked up a vehicle that was 7/8 full of gas, so not a full tank. Noted this as I exited the lot at JFK where I picked up the car.. The vehicle itself was well past its prime. One rear tire had a very loud wobble sound and the odometer casing was severely marred from scratches and what I would assume was alcohol based wipes. Upon return, the return agent did not offer a receipt and I now see why. There was a bogus $23.98 fuel charge added to my bill even though I filled up at a gas station in Newark (my return location). Naturally it is next to impossible to reach anyone at Budget to contest this fuel charge. I do NOT recommend Budget for a vehicle rental. read more

It's been over an hour in line with at first 2 people at counter then after an hour down to one person. I am still 10 people in front of me and it's 9 pm. About 40 people in line the whole time. Not sure who manages this business but I would recommend using another car company. read more

I had a confirmed reservation but when I went to pick up the car at Newark Airport Budget rental car they said they have no car for me. They had my reservation on their system. The same thing happened to 2 other people in front of me but the lady behind me got a car. They said her reservation was booked before mine. They didn't even contact me before my trip or try to help me with an alternative when I arrived. None of the other rentals were accepting walk-ups. I asked the lady at the Budget counter if I was going to be charged and she said no. Then Budget charged me for no show/cancellation fee two days later. I called them to get it reimbursed and they said I have to call Hotwire to get it reimbursed but I explained the charge was from budget not Hotwire. They said it doesn't matter and that my booking was through Hotwire. I'm Still trying to get reimbursed. read more

If people have reserved cars for certain pick up times, how can the desk be improperly staffed? Over an hour wait to get a car on a Thursday morning at 10:30. Not exactly what we wanted after a red eye. Never choosing Budget again. read more

Over an hour wait to get my rental car. One agent working. Avis, at the counter next to Budget and owned by the same company, had multiple agents and next to no customers. Never again. read more

I thought I posted this review a while ago but I guess I hadn't because it was in my drafts. In any case I had called in advance and prepaid for a reservation and upon arrival waiting approx 40 min jus to see a representative. Not because they were so overwhelmed but because they were just extremely, and I can't stress it enough, EXTREMELY slow at their jobs and on top of that, they were standing around for a long time which in turn, made them acquire a line of about 20 customers. Then once our car was brought out it was completely the wrong one and they said they couldn't fix it because they gave it out. Extremely inconvenient and upsetting. Would never consider them again. read more

Where to begin? The office is a portable that was packed with people, 25% without masks. The line was 20 people deep with one service representative on duty only. 2 1/2 hours to pick up a car from the airport. Never in any country has it been this bad. And the icing on top was that they didn't have the car I paid for. They didn't even bother telling me. read more

Budget Rent-A-Car - The line at DMV moves faster. - Car Rental Near Me - Newark, New Jersey

I rented a car from Budget (MIA) on 1/2/24. Staying at my daughters in Miami with family. Drove car from Miami to Naples, Fla. on 1/8. Left Naples to Key West on 1/11. While driving on major highways, front drivers side tire had a blowout, causing our car to veer in other lane, almost killing all of us. When the tire was being changed, it was noticed that Budget gave me a car with 2 front bald tires where the metal radial was exposed on inside of tire. After 5 hours, Budget came and replaced car but our vacation was ruined due to the life threading experience. I called Budget 3 times for a full refund of vehicle and they hung up on me. I should be getting a refund on the hotel also that we stayed in because everyone was so upset. read more