My experience so far has been great. David who runs that location is really awesome. He goes out of…read morehis way to ensure that the renting experience is stress free.

I rented for the first time from this location and was extremely happy with the service. I got a…read morephone call the day before to verify my reservation. I dealt with a nice young man named Jean (Gene), who made the entire process seamless. Quick pickup and quick return. I would definitely recommend this location. Thank you.

Took them 5 minutes to pick us up from the collision center, and they were very kind and helpful…read more Service was excellent, they were very informative about the process and made everything move along easily. They have 6 chairs and a wall outlet, but no public restrooms. If you are looking to rent a car and are getting driven here, heads up, parking is extremely limited, especially when they are busy. If you need a vehicle on the weekend, make sure to get here early. They are closed at 12pm on Saturday and closed Sundays.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

Absolutely 0 stars! Horrible customer service, 2 lazy individuals who don't want to bother to do…read moretheir jobs that's how I see it. I made a reservation online and arrived for pickup, with a parking lot full of cars, this lazy little man is gonna tell me they don't have any cars available but they're expecting back some today that's why I was able to make the reservation, ok cool. I waited around for a bit trying to figure something else out and 2 cars were returned, I went in and asked if I can get one of the returned cars he's gonna tell me no they're unable to use that car, only to see them give it to the next person that walked in. Maybe it's because I'm black, that's the only explanation.

Had a confirmed rental pick up for today at noon. I arrived at 12:03pm to an employee in the…read moreparking lot with an iPad telling me they close at noon and he will not be able to help me. He flat out refused and told me to take it up with Priceline. Enterprise was helpful so we were able to get a vehicle but I wouldn't use or recommend this Hertz location to anyone

David was right on it. located my vehicle. I gave him a tough time cause I wanted the vehicle that…read moreI wanted but. he came through! I will never go back to a dealer again! and David, I have 4 people that want to talk to you!

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The manager NANCY was so rude and disrespectful. How she is still working there is a surprise but I…read moreguess Enterprise doesn't care about respecting their customers. I had a reservation for a car from my insurance company. All they had was a tiny low to the ground car or a pick up truck. As I just had a bad accident I am in so much pain and could not get into that low to the ground car and a pickup!!! With gas prices and my being a senior citizen what was she thinking. She was mean, rude, and nasty. When I asked her to drive me home NANCY said NO WALK. Very bad customer service

I made a reservation Memorial Day knowing that it was a 3 day weekend and I didn't want my car…read moresitting at the repair shop over the holiday weekend... My reservation was mad on either Thursday or Friday before the three day weekend and told the person at the WB location that I needed to be picked up my from home... He said OK and I thought I would be picking my car up on Tuesday... Tuesday came and I call at 8:45 am to confirm my reservation and remind them that I need to be picked up.. The girl said they were a little busy and that I would be picked up at 10am.... 10:15, I'm calling the store to see if the guy left to come pick me up... I was on hold for over 30 minutes. No one answered so I drove to the location to find out that they did not pick people up and I told them that since I was there, to have the guy follow me home and get a ride back... He said they weren't allowed to drive the car when they rent the vehicle, that they would follow me home with the rental and bring me BACK again to do paperwork... I said no because I was there already and canceled the appointment.. The girl should have told me they didn't pick people up anymore and that no one was coming... Never again will I use this location.....I did everything I was supposed to do and they did not... 1 STAR....

I had my 84 Mustang done at 631. At the time I picked up the car I was happy, but very quickly…read morebegan to notice things that were not done right. The front bumper cover was mismatched to the front fenders due to missing front fender lower extensions. They were there when I brought the car to them, missing when I picked it up and they folded the bumper cover to force it to bolt up. I had to buy new ones to fix this botch. The body side moldings I purchased new from LMR were installed in the wrong places, matching chamfer edge to rounded edge and vice versa. Just look at the pics. Blisters started appearing almost immediately, and have continuously appeared ever since. I was taking the car back repeatedly and the prior manager Frank Macri tried to remedy the poor quality work of the manager who did the work before him. Frank no longer works there and the current manager Melissa is horrible to deal with. She actually told me that I paid for a simple scuff and spray paint job and had no implied warranty. Look at the pics I uploaded. They clearly show my car was disassembled of exterior components, paint stripped to metal, bondo body worked and block sanded. The computerized invoice lists welding, frame straightening, fenders and front bumper cover removed, just to begin with. This isn't a case of showing up years after the work with a complaint, this has been constant go backs ever since the work was done. With Frank gone and Melissa now managing, be aware that if you have massive work done on a classic car, she will not want to deal with it when there is a problem. And these pics document the issues I had with them.

Wonderful customer service. The woman in the office was so helpful and extremely nice! Highly…read morerecommend this spot.

Very poor customer service, cars even worse- cars are…read morefilthy, not ready when you arrive, poor selection, don't expect to get what you think you will based on website! dinged up cars, high mileage cars, - TOO MANY OTHER GOOD CHOICES BUDGET ENTERPRISE hertz customer service NO HELP