The manager NANCY was so rude and disrespectful. How she is still working there is a surprise but I guess Enterprise doesn't care about respecting their customers. I had a reservation for a car from my insurance company. All they had was a tiny low to the ground car or a pick up truck. As I just had a bad accident I am in so much pain and could not get into that low to the ground car and a pickup!!! With gas prices and my being a senior citizen what was she thinking. She was mean, rude, and nasty. When I asked her to drive me home NANCY said NO WALK. Very bad customer service read more

I made a reservation Memorial Day knowing that it was a 3 day weekend and I didn't want my car sitting at the repair shop over the holiday weekend... My reservation was mad on either Thursday or Friday before the three day weekend and told the person at the WB location that I needed to be picked up my from home... He said OK and I thought I would be picking my car up on Tuesday... Tuesday came and I call at 8:45 am to confirm my reservation and remind them that I need to be picked up.. The girl said they were a little busy and that I would be picked up at 10am.... 10:15, I'm calling the store to see if the guy left to come pick me up... I was on hold for over 30 minutes. No one answered so I drove to the location to find out that they did not pick people up and I told them that since I was there, to have the guy follow me home and get a ride back... He said they weren't allowed to drive the car when they rent the vehicle, that they would follow me home with the rental and bring me BACK again to do paperwork... I said no because I was there already and canceled the appointment.. The girl should have told me they didn't pick people up anymore and that no one was coming... Never again will I use this location.....I did everything I was supposed to do and they did not... 1 STAR.... read more

Anthony and the team were very helpful with finding me a vehicle while my car was being repaired after an accident. The Enterprise team performed every step including contacting the insurance company and setting up this rental. The process was fast, well communicated and top-notch customer service. Based on my experience I would highly recommend them. Ken C. read more

Be prepared for unexpected charges. Cost me hundreds more... Extra charges appearing over and over. It took many months and my Wife's persistence to close this ordeal. Never again will I use Enterprise. Never ever... read more

DO NOT USE THEM, I REPEAT DO NOT USE THEM! Especially this location!!! First off they have poor customer service and MOSTLY they charge hidden fees that they don't explain to you when you get the vehicle! Got a car from them, when I went to return the car they charged me for insurance coverage in which I never agreed to! Then Patrick(employee) whos rude and obnoxious. He needs customer service training! He tried to lie and say they said that they told me about the insurance when he clearly didn't and was not transparent at all. They charge you unexpected fees and the 300 deposit(which they say you'll get back when you return) is not given back to you! read more

I have been a customer with no issues until this year. In April 2023 was a horrendous experience toward the end. The car, which I finally was comfortable with, smelled like a big box of pencil shavings that became stronger when the air conditioning was on. Nick said he put a "bomb" that should remove the scent, but it didn't work. I called for another new vehicle and even asked if there was another vehicle in another location, to which I was told no. Interestingly enough, I had someone call to ask for a car, and Nick said vehicles were available, yet to me, there was none. When I called the local office to ask for the district manager's office number, Nick gave me the Enterprise Car rental number and told me to ask for a specific who was not even there. It was a mockery, and was very insulted. When I returned this month to rent a car, my reason to give the last occasion the benefit of the doubt. It was interesting to see that Nick was a manager. Nick, who made a mockery out of me, is a manager. My issue from April was just a joke, and he got a gentle slap on the wrist for that incident. When I picked my car up on Friday, August 25, around noon, the first car had four low tires, and I returned it. How can you send vehicles out without checking on them? I checked that the following car I received again had the warning for the starting system. When I did return it, they said it was "not a big deal." Rather than take a new vehicle, I decided to forgo it. If you do decide to call customer service, I wouldn't even attempt. I am still waiting for the manager's phone call from the first incident. I don't feel safe in the future, and it brought my opinion down to find another location. How can I trust this brand when they always mention that the customer comes first? read more

Manager is extremly rude and loud probably will go to Hertz next time.I would consider going back if there is a staff change. Never had to deal with this in the past. read more

Poorly Managed and UNSAFE VEHICLES!!! I rented a car from this location through my auto shop at the beginning of July. After the first couple of days having the car, the breaks began to screech and grind. I brought the car back to the Enterprise and explained the problem and they gave me a new car within an hour. GREAT! Now again after a few days in the new car the breaks begin to screech and grind. I tried calling their office twice to get yet another replacement, but I was told that they currently did not have any cars available and would get back to me and never did. While driving today THE CAR LOST ALL BREAKS and nearly collided into a telephone pole. When I called to make my complaint I was asked what time I could bring the car back to trade it... what time can I drive their car with no breaks back to their office..... In short if you plan to rent a car from this enterprise make sure to take it to your mechanic to get a state inspection because I'm sure they didn't. read more

If I could give this place 0 stars, I would. I rented a car from them for a couple of days while my car was being worked on at a shop around the block. First of all, the car was filthy. I had to wipe down the interior when I got home bc there was old food in the cup holders. A month after I rented the car, they charged my credit card $735. Keep in mind that my insurance covers a rental. I had to call Enterprise OVER TEN TIMES to get this resolved, each time getting the run around. They apparently had it documented that I had the car in my possession for several weeks - when I only had the car for less than a week. I was told several times that I had to speak to Andrew bc he was the only one who could process a refund. Andrew was supposed to call me back each time I called - he never did. I finally just got off the phone with them in which they agreed to refund me - but not the FULL amount they charged my credit card bc they STILL had the dates wrong that I rented the car - and it wasn't even Andrew who processed the refund, which means all along someone else could have done this over the WEEKS I have been dealing with this. I have never dealt this such incompetence over the phone. Your workers are rude, unhelpful, and even hung up on me the last time I called when I have been nothing but patient, calm, and kind each time I've called. I'll be sure to warn the family and friends I have in Lindenhurst to NEVER use this location. read more

If I could give No Stars I would The worker Patrick is Rude obnoxious and condescending he doesn't know what he is doing!!! Go to a different location!!! Enterprise needs to Retrain this guy or Fire him he is Terrible for business plenty of other locations near by! read more

I would recommend using this car rental. They were easy to deal with and accommodating

Horrible branch. Rented a car and they included the extra insurance without letting me know and ended up charging over $1200. Tried fighting it with the manager and got nothing resolved. Terrible way to run a business. read more

Lindenhurst NY's branch is a total disgrace... They lie they steal your money totally unprofessional... Had the misfortune of dealing with Eric today who promised me a large SUV to accommodate my large family after I had been in an accident... When I arrived he told me I was getting a versa ...charged my credit card $300 after he told me on the phone That my card would not be charged that they would just hold it ...turns out that was a lie then he said he couldn't credit it... I seriously felt like I was in the twilight zone dealing with this clown... Of course there was no supervisor to be found Not really sure how I am supposed to fit my four children in this compact piece of crap So beware they overpromise and under deliver, they prey on people who are in bad situations got dropped off by an Uber figuring I'd be driving out of there in a Tahoe and of course there's nothing else that they can offer me except this compact piece of crap so I'm stuck and out $300 great way to start the week Take my advice go anywhere but here for a rental read more

One of the best Enterprises locations I've been to. The staff is helpful and friendly and you're in and out in no time. We reserved an SUV months previously and it was ready on the day that we needed. Smooth transaction all around and I would highly recommend this location of you need to rent some wheels. read more

Unprofessional customer service. I was not greeted upon arrival. I waited 45 min to depart because the car required detailing and refueling. My credit card was charged without the agent confirming the charges with me. Due to the delay, I was advised my return window would be extended and upon returning the car, I was charged for an additional hour. Enterprise did not honor my extension that the agent told me I would receive. It is not about the money, it is the principal of the situation. I did not have a pleasant experience and that was the least they could have done to leave me satisfied. I refueled the car with more gas than I departed with. They have lost a returning customer. I'm beginning to think they treated me like this because of the color of my skin. They don't care about retaining my business and didn't do anything to make me feel comfortable during the entire transaction. The worst I have ever been through with Enterprise, please do better for your future clients. read more

Terrible experience at the Lindenhurst Location! The customer service was -0! No manager on site to rectify the situation. I came in to get a rental car while my car was being repaired and the insurance company was covering the cost. However , there were no cars on site and the one the car that was available I was told was considered premium costing $5 more a day and enterprise would not accommodate me and offset the cost. I was treated like crap. When the rep finally dropped me back off back to my Vehicle because I refuse to take what they had he dropped me off and opened the trunk for me to get my heavy bags out alone and sat in the car and watch! NOT gentleman like at all. I would never go here AGAIN!! read more

This branch is the best one on the island. Thanks for all of your help Matt, Sam, and Gianni!! You guys are the best!

I normally don't leave reviews unless I feel it's utterly necessary ... So unfortunately my car was out of commission and I needed to rent a car ASAP ... So like so many other people - I always read reviews when contemplating going to an business I've never been . I was a little hesitant at first coming here because of a few negative reviews that were left but I needed a car right away . From start to finish - customer service was above and beyond , the amazing deal I received plus the unexpected " upgrade " on the car , the choice of using my debit card vs credit card ( Hertz does NOT allow this ) , the ease of extending my contract and genuine time and care taken in explaining the vehicle itself w all of it's new technology and safety features ( younger generations most likely would not need to be explained this but many senior citizens would find this is extremely helpful ). I highly recommend this establishment and will most definitely be returning in the future !!!! read more

Just received a bill for $127 of charges and add ons that I DID NOT agree to. My car was hit while parked outside out my home, the guy who hit my car, his insurance paid for my rental. I was told I would have a $200 hold until I returned the car, and that I owed nothing. Now I'm seeing this $127 charge on my card and a receipt emailed to me with these charges. I'm livid and now I have to wait until they open tomorrow to hopefully, not argue my money back. How do you f** up this bad??? read more

Deserves absolutely no stars. Completely unprofessional, was quoted a fee upon renting and when I finally rec'd the bill after numerous requests - they charged me different price. Completely lied to my face upon initial pickup. Nobody answers the phone there and all times of day, and the manager Samantha seems to care less. Shocked at how they run this business - go elsewhere. read more

Andrew is awesome. The James Bond of enterprise. He is professional, well versed, and always treats you like family. I rented A LOT from them and spent TONS of money. From insurance claims, to simply pleasure rentals, each time i go there and nowhere else is because of him and the great selection of cars they have/can get. There's always a car that he knows I'd like waiting for me, for a price that can't be beat. It's to the point that I don't even bother looking at the bills at the end, because of the relationship and trust we've built. As usual, keep up the great work! -Hollywood read more

Really not happy with the service cause the amount of money I should get rereinbursment will take around 7 days but when they charge me the money went right away from my bank account read more

used Enterprise on Long Island several times, and liked them. However, I also use them when we go to Florida and I am VERY unhappy with the Orlando airport Enterprise. They told me that their "new" toll system is attached to the car and it will automatically record the tolls I used and I will pay when dropping the car. They NEVER told me about their "convenience charge" After dropping the car, they charged my credit card an additional $19.80 for a convenience charge. This means that in addition to your tolls, every toll you go through they charge you an additional money. Better to bring your own pass and pay for only the tolls. My tolls were $9.92 and the "convenience charge was $19.80. Boy talk about being taken for a ride... I was taken for a TOLL RIDE! customer service refused to credit me for the additional fees/ Don't use this company, they apologized for the miscommunication BUT would not refund money! BYE BYE Enterprise. read more

This location is dishonest! I would highly recommend NOT using them. My daughter was in anhead on collision and needed a car for a few days. After going through that horrific experience, we were told that she needed to pay for additional insurance on the car since Geico wouldn't cover it. Well, that was a complete lie. We were covered and so it was just a way to get more money from us. Fast forward Geico contacted them, and they in turn contacted us and justified the theft of the additional funds by saying we agreed to what they said. Well, if someone tells you that you're not covered in the event of an accident you take the insurance. Way to go enterprise... take advantage of someone who almost lost their life in an accident! If you need to rent a car.. GO ELSEWHERE!! read more

The Lindenhurst Enterprise staff come HIGHLY recommended! As I was in need of a car due to a car accident, both Jenn & Samantha went above and beyond to ensure my needs were met. They even went the extra mile to make sure I was renting the car that matched my needs. Thank you for your caring and utmost professional service! You ladies rock! read more

It's sad that I have to choose a star this place deserves no stars at all. My car was vandalized and enterprise rented to me at a rate of $17.90 a day. 24 days later I dropped the car off at the shop and they took it to enterprise. I get a phone call that the hood has a dent. Absolutely total lie because I would have seen it but that is not the reason because in any case it went through my insurance. 10 days later I get my credit card statement and they charged me $1152 instead of $432 which is the total for 24 days. Andrew the crook manager tried to explain that my insurance only covers the first $1000 then it's all me.... hold on u don't think it's important to tell that to a customer at the time of the agreement. My agreement says 20% a day. Not only they charged $1000 to my State Farm but they charging me $1152 what kind of craziness is that???? And u trying to explain this to a customer now???? I rent cars every time I am on vacation and I have never ever had anyone trying to do what this company or maybe its that location that have their own game going did!!! Stay away from them and this will be reported to the higher and much higher including consumer affairs of Suffolk county read more

I'm going to say that this place is crap in the service I rented a vehicle for a day and a half and then they charged me for 3 days the manager told me that I am responsible for a 3rd day of rental charges his name is Billy supposedly the manager at this location and the manager will not credit for the additional charges and he was very arrogant Billy was very rude about the situation I rented the vehicle in the morning returned it the following day in the evening and he was very unprofessional he was talking over me while I'm speaking to him about the bad charges he basically told me in other words "screw you pay me" what a crock he is definitely a phone bully read more

i wish i cld give 0 stars. this location is a mess. joanna is not a good manager or leader. shes rude. shes obnoxious and she has done nothong but harass me via email on top of charging my card agaian afte after i left and she said no more charges when i was there. she supplied me no paperwork wven when i asked several times. this is unacceptable behavior from your branch manager. i called last night and agaim today after recieveing a very unpleasant email stating if i drive by again and yell or curse at her its harrasment meanwhile im not even in the neighborhood. However after posting my concern about your branch on a town page ive come to find out no 1 has a pleasurqble expirience with her. 1 veing the same day as me and 2 or 3 with in the week before . immposting her email to me so you are aware of her harassment. enterprise had beenbin business for ever dont let 1 person spoil your name. she is not a good fit. i will be filing harasment and fraugldent charges against her today when i get off of work. She does not belong in lindenhurst shes gping to ruin ur reputation. read more

Enterprise Rent-A-Car - Car Rental Near Me - West Babylon, New York

Terrible experience with this location. My insurance company paid for a rental by Enterprise while my car was being worked on in a shop. They gave us a nice car and everything seemed OK. About a month after renting, we received a letter from their citation department stating we made a moving violation and they are charging us $80 plus $14 fee. I checked with my wife and we returned the car a day prior to this violation. Our contract with them was couple days longer than what it took to fix our car and they never changed the dates. Somebody apparently drove the car on the day after, I do not care who it was, but it wasn't us. Called Enterprise, they called service who confirmed the car was returned prior to violation. I thought, case closed. Well, I was totally wrong. I had to call and email citation department at least 4 or 5 times and Lindenhurst office 4 or 5 times. Lindenhurst is saying, you will get your money back, but it never happens. Now I'm calling their corporate customer service and it's not yet resolved. It's been 3 months. I estimate I talked to different people in Enterprise at least 20 times and can't get my money back. I was told at 4 different occasions that it's coming. If you rent with these guys, my advice is to make sure the contract is listed correctly and you should document exactly when you returned the car. Even better, go to somebody else. That's what I will do. read more

Top notch service continues to be the mantra at this Lindenhurst branch. Rented several times recently and always greeted with quick check-outs, returns and pick-up. Look forwward to my next visit and rental here. read more

I will never rent from Enterprise again! I needed body work on my car and rented a car for 3 days. The Enterprise agent told me it would be $40 a day. After I turned in the car in I went online and saw that they charged me for 10 days, and the bill was over $500. I called them and they assured me that I would get a credit of $372. Well it has now been over a month and 4 phone calls later I still do not have the credit. I have now called my credit card company to dispute this charge. Due to this experience, I will never rent another car from Enterprise. read more

Really bad ppl...they don't know how to speak to Customers...don't ever go to this place unless it's death condition....I highly recommend everyone not to go read more

Let's see if I end up changing my rating by the time my interaction is finished with this place. So far they are late and the excuse was that there is only two people there. News flash.. customers don't care about your excuses. Somebody scheduled a pick up where there is only two people, not my problem. make sure you're there at the scheduled time. I have a family and household to run. Not impressed at all so far. read more

First let me start by saying that I have always used Enterprise for any car rentals. My daughter was involved in a car accident in April of 2018 and we rented a car through Enterprise located at 199 E. Montauk Highway, Lindenhurst. She was pulled over and issued two tickets, one for no registration and one for no insurance. Now as this was an Enterprise vehicle we immediately called Enterprise and we were told to drop off the tickets and they would take care of them. We did this and made the mistake of believing everything was in order. A company such as Enterprise should have the knowledge and capability to resolve this matter in a correct and timely fashion, or so we thought. They were in fact not taken care of and as a result my daughters license was suspended and her credit record tarnished. The end result was corrected not by Enterprise but through our own due diligence. We went to court and paid the fees to get her license back. My last few emails were completely ignored. It took eleven (11) months to straighten this out and to have these fees reimbursed, through no fault of our own. I had to bring it to the attention of the corporate office to even accomplish this. If I could give this place 0 stars I would, I have never dealt with such incompetence. Make sure that all the proper documents are in the car when renting one from them and if you have any issues document it!! read more

Dedicated to Quality Customer Service. Period. When circumstances aren't stellar, they go the extra mile.

I have rented several times from Enterprise when my husband was alive and the experience couldn't have been easier or nicer. In December I had a terrible car accident and my car was totaled. So on Dec. 20th I rented a car from the Lindenhurst location and they couldn't have been nicer. I purchased a car from Huntington Hyundai and I was told I could leave the rental there and Enterprise would pick it up from there. So on Dec. 27th I picked up my new car and left the rental. I had Hyundai call Enterprise to come pick up the car. On Friday Dec. 28h I get a call from my insurance company that a claim has been registered from Enterprise about damage to the car. I have to tell you that I was very upset as there was no damage when I left the car. I am told that the damage was to the fog lens. I said no way as I did not hit anything. I called Enterprise and was told that I was responsible. I feel that I was targeted as I am a senior citizen and went there without a man with me and I was easy pickings. I am getting all kinds of forms to fill out even after an asst mgr Billy assured me that since it is so minor as not to have been noted. To date I have rec'd 2 fedex deliveries w/forms to fill out w/regard to this damage after I was assured that this would be wiped out. When Enterprise called me for a review all my answers were negative and because of these forms my opinion has not changed because they are charging my insurance for this. So even though Billy assured me that this would go away it is still there and until this is corrected my answers to the survey will stand. FaithAnn Campo read more

Very nice young people that work there , cars are clean , service was great ! Had an accident and needed to rent a car , West Suffolk auto Body recommended them and they were on point . Picked me up at auto body shop had everything ready and I was off in a nice car for the days I needed it . Highly recommended . Will rent again from them if I need a car for a trip since I lease my cars . Thanks again ! read more

Very helpful and friendly. The pickup service was a huge bonus. There was a slight issue because of something that wasn't even their fault and they still gave me an upgrade because of it. Great experience. read more

i was very unsatisfied with the Lindenhurst NY location i was charged an additional fee with no details of any additional charges that were to cost me money when this rental was through a claim for an accident . i was told that everything was covered through my insurance and when i dropped off the rental they billed my card 505.95 $ that the credit card company sent me an email of the purchase ! i am still waiting on a credit of 395$ i noticed on several reviews that this is an on going thing having clients sign off with out going over any additional cost that will be charged at the end of the rental whether its a claim or luxury rental i am so unhappy that charges can be put on a credit card without going over any total coast. read more