The manager NANCY was so rude and disrespectful. How she is still working there is a surprise but I…read moreguess Enterprise doesn't care about respecting their customers. I had a reservation for a car from my insurance company. All they had was a tiny low to the ground car or a pick up truck. As I just had a bad accident I am in so much pain and could not get into that low to the ground car and a pickup!!! With gas prices and my being a senior citizen what was she thinking. She was mean, rude, and nasty. When I asked her to drive me home NANCY said NO WALK. Very bad customer service

I made a reservation Memorial Day knowing that it was a 3 day weekend and I didn't want my car…read moresitting at the repair shop over the holiday weekend... My reservation was mad on either Thursday or Friday before the three day weekend and told the person at the WB location that I needed to be picked up my from home... He said OK and I thought I would be picking my car up on Tuesday... Tuesday came and I call at 8:45 am to confirm my reservation and remind them that I need to be picked up.. The girl said they were a little busy and that I would be picked up at 10am.... 10:15, I'm calling the store to see if the guy left to come pick me up... I was on hold for over 30 minutes. No one answered so I drove to the location to find out that they did not pick people up and I told them that since I was there, to have the guy follow me home and get a ride back... He said they weren't allowed to drive the car when they rent the vehicle, that they would follow me home with the rental and bring me BACK again to do paperwork... I said no because I was there already and canceled the appointment.. The girl should have told me they didn't pick people up anymore and that no one was coming... Never again will I use this location.....I did everything I was supposed to do and they did not... 1 STAR....

I was able to rent a car while mine was being repaired locally. All encounters with staff was…read morepleasant. A busy location but that I got a car the same day and the wait time was very reasonable. Kudos to Caesar,Anissa(hope I have the right spelling) and Rafeed. The day I returned the car was not only processed quickly, I was able to get a lift from Rafeed to my repair shop (less than 10 min away from Hertz)which I felt was very generous. I would rent from this location again, especially due to its proximity to where I live.

Absolutely 0 stars! Horrible customer service, 2 lazy individuals who don't want to bother to do…read moretheir jobs that's how I see it. I made a reservation online and arrived for pickup, with a parking lot full of cars, this lazy little man is gonna tell me they don't have any cars available but they're expecting back some today that's why I was able to make the reservation, ok cool. I waited around for a bit trying to figure something else out and 2 cars were returned, I went in and asked if I can get one of the returned cars he's gonna tell me no they're unable to use that car, only to see them give it to the next person that walked in. Maybe it's because I'm black, that's the only explanation.

My experience so far has been great. David who runs that location is really awesome. He goes out of…read morehis way to ensure that the renting experience is stress free.

I rented for the first time from this location and was extremely happy with the service. I got a…read morephone call the day before to verify my reservation. I dealt with a nice young man named Jean (Gene), who made the entire process seamless. Quick pickup and quick return. I would definitely recommend this location. Thank you.

Took them 5 minutes to pick us up from the collision center, and they were very kind and helpful…read more Service was excellent, they were very informative about the process and made everything move along easily. They have 6 chairs and a wall outlet, but no public restrooms. If you are looking to rent a car and are getting driven here, heads up, parking is extremely limited, especially when they are busy. If you need a vehicle on the weekend, make sure to get here early. They are closed at 12pm on Saturday and closed Sundays.

Jerry Seinfeld has this GREAT routine about reserving a rental car... to the effect that if a…read moreperson RESERVES a car, the car should be there for them when they show up to get the car. Instead, the agent says they have no more cars, to which Jerry responds, "But the reservation keeps the car here. That's why you have the reservation." . . . "You know how to TAKE the reservation. You just don't know how to HOLD the reservation." I love watching that episode every time, so that when it plays out for real, as it often does, I can just chuckle to myself internally thinking of Jerry's great comments instead of getting pissed off. ALL TOO TRUE. And guess what... it, once again, sort of played out for me at this Budget location upon my most recent visit to NY. They didn't have the Toyota Camry that I requested, but what was great for us is that, once again, we ended up getting a car upgrade as a result (thank goodness they had a car for us, and thank goodness it was a bigger car). It worked out for us. This is the 2nd time that's happened this way, too... at least, through Budget. Anyway, we had asked for a Toyota Camry, and we ended up with a Toyota Highlander... for just the 2 of us. Niiiiiiice. After the horrible JFK experience in June 2021, I vowed never to rent a car from anywhere at JFK, so we paid for transportation to get us to this location in Farmingdale and near where I thought we were staying... but ended up not staying in this area). It was seemingly in the middle of nowhere with very few cars on the lot, but they had this car waiting for us, and we were in and out of there in a flash. It was so easy, I was certain something was going to go wrong... but it didn't, and we even got a free car upgrade out of it, like I mentioned. We loved the car, we loved the ease in which it all took place, and I'd do it all over again... even if we aren't staying in the area.

Placed a reservation two weeks ago. Arrived to pick up the truck - the woman informs me they have…read moreno trucks. Didn't bother to call or email. Budget should stop renting trucks.

From the moment I walked in, I could tell this location had a great team culture. Everyone was…read morewelcoming, upbeat, and genuinely seemed to enjoy helping customers. That kind of atmosphere is hard to fake, and it made the entire rental experience feel easy. A special thank you to Yusra. She was incredibly kind, patient, and attentive. She listened to what I was looking for and worked hard to find a vehicle that matched my preferences as closely as possible. What impressed me most wasn't just her professionalism, but how calmly and confidently she handled everything while the rest of the team jumped in to support her whenever needed. Nobody stood around. Everyone worked together, which says a lot about the leadership and the people here. As someone who pays attention to customer service, I notice the little things. The smiles, the teamwork, the communication, and the willingness to go the extra mile all stood out. Instead of feeling like I was just another reservation number, I felt like a valued customer. If you're looking for an Enterprise location where people genuinely care about your experience, this is the one. Great service, great attitudes, and a team that makes renting a car feel a whole lot more enjoyable than you'd expect. Yusra and the entire Farmingdale team earned this five star review. Keep doing exactly what you're doing!

Do not come to this location I rented a car today until the 30th for my birthday to go out with my…read morefamily to a different state and the branch manager was absolutely rude. I had an upgrade which she did not give me even though I called a week and a half ago to make this appointment to rent a car She wanted to give me a Kia and gave me trouble so I just left and canceled it THIS IS BY FAR THE WORST LOCATION DO NOT COME HERE AND SHE IS SUPPOSEDLY THE BRANCH MANAGER SHE SHOULD BE FIRED SO DISGUSTED RIGHT NOW what a horrible start to my birthday weekend.