I was able to rent a car while mine was being repaired locally. All encounters with staff was pleasant. A busy location but that I got a car the same day and the wait time was very reasonable. Kudos to Caesar,Anissa(hope I have the right spelling) and Rafeed. The day I returned the car was not only processed quickly, I was able to get a lift from Rafeed to my repair shop (less than 10 min away from Hertz)which I felt was very generous. I would rent from this location again, especially due to its proximity to where I live. read more

Absolutely 0 stars! Horrible customer service, 2 lazy individuals who don't want to bother to do their jobs that's how I see it. I made a reservation online and arrived for pickup, with a parking lot full of cars, this lazy little man is gonna tell me they don't have any cars available but they're expecting back some today that's why I was able to make the reservation, ok cool. I waited around for a bit trying to figure something else out and 2 cars were returned, I went in and asked if I can get one of the returned cars he's gonna tell me no they're unable to use that car, only to see them give it to the next person that walked in. Maybe it's because I'm black, that's the only explanation. read more

Had a confirmed rental pick up for today at noon. I arrived at 12:03pm to an employee in the parking lot with an iPad telling me they close at noon and he will not be able to help me. He flat out refused and told me to take it up with Priceline. Enterprise was helpful so we were able to get a vehicle but I wouldn't use or recommend this Hertz location to anyone read more

Worst experience ever reserved a car when I got there the manager refused to rent me a car which was sopposed to be a car of hertz's choice claimed no cars available when he had a parking lot full of cars don't bother to rent here enterprise in deer park has great service that's where I ended up go read more

I'm appalled by my experience with Hertz in West Babylon. Terrible customer service and denied a vehicle even though i reserved online and showed up on time for my reservation. I was told that there was nothing they could do for me since THEY overbooked. I then continued to receive communications from Hertz saying I was late to pick up and late to return my rental and that I may incur fees. Because of this situation, I had to take what was left over at enterprise right before they closed and paid hundreds more. When I emailed Hertz and complained, they offered me $25 off, a slap in the face since it would require adding funds to rent a future vehicle and is completely useless. ALWAYS CHOOSE ENTERPRISE IN WEST BAB OVER HERTZ!!! read more

The guys are very kind, my aunt needed a car for a few days while she had her car in the shop. We had previously gone to another company and they were very rude. The guys at Hertz were very kind and helpful. I'd recommend to rent a car here. read more

Second time renting from this location, we have a corporate account, always pleasant and professional staff. They have a large selection most of the time but during peak season (summer) cars may be limited. Highly recommend making a reservation weeks before on the hertz app to secure what you're looking for. read more

Hertz Rent A Car - Car Rental Near Me - West Babylon, New York

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Should be a zero, unfortunately was not an option. I rented a car for over a week and never left long Island and got charged over $200 in tolls from a third-party toll company and still have no resolution. I should've read these reviews before I rented. I will never rent from Hertz especially the West Babylon location again. When I called them, there was zero attempt to help me from West Babylon or from Hertz customer service. I have to initiate every phone call. Stay away! read more

Absolutely DO NOT EVER USE THIS LOCATION ..crooked company. They tried to charge me for tolls that I paid for and they harassed for months daily. Trying to Charge us $1300 read more

Terrible customer service and business. I would never rent from here again. If you have a dog definitely don't come here

this should be a zero... they charged my card with phoney charges and will not respond to my emails ... they Employee is no help at all read more

The general manager suffolk was very helpful. Everyone was courteous and professional.

Very understaffed only one person working line was out the door even with the reservation had to cancel the reservation redo the reservation to come back later. Wait was still well over two hours. Left with no car read more

DO NOT USE HERTZ, ESPECIALLY THIS ONE Here's why..... 1) Rude and unpleasant staff. 2) Even with an emailed confirmation with breakdown of charges, you go to pick up the car and are told to sign a keypad. No explanation of what you are signing or given document explaining what you are signing. SURPRISE! They add on things that you will pay for outside of your emailed confirmed quote. 3) when you contact customer service to dispute the extra fees, they say "sorry VALUED GOLD MEMBER but you signed the keypad at pick up", Knowing damn well you weren't given any paperwork or verbal explanation of what you are signing. Just an "oh well sucker, we got you!!" NEVER AGAIN FOR ME HERTZ!!! read more

Hertz Rent A Car - Hertz's original response to my questioning the additional charges. - Car Rental Near Me - West Babylon, New York

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If I could give negative 0 stars I would. Absolute trash establishment and clerks behind the desk that have no idea what's going on. They overbook themselves without letting you know so if you plan on getting a car from them don't expect one! All the workers are in la la land. Do yourself a favor and never go here! read more

Anisa Velazquez is the worst at doing her job she is the district manager of every hertz in Suffolk county she's completely rude, arrogant and racist rented multiple over 11 cars within six months from them and had two problems two separate occasions day after day because of her walked in to rent a car that was already paid for ahead of time and she stopped the guy from letting me rent the car to go. He's not renting any car unless his paid tab is paid. Meanwhile, my last card given back that was rented for an additional 12 days I paid the tab in full. Meanwhile, she didn't let me Rent-A-Car the day I gave back the car, and then the next day still decided to go to them to rent because their selection of vehicles but she sent me home no car completely troubled me and my mom's wasted my time so I'm gonna make sure I contact customer service and she loses her job read more

This place have good employees but the manager is extremely unprofessional... I have rented cars from them 4 months straight and every time I was there to change cars and renew my contract they don't ave available cars . 11/18/2019 while I had return a rental and trying to pick up a new one they told me they didn't have keys for few cars I spent hours with the employee she was so kind and was trying to help to find the right type of car that I was looking for but then later on when I told them I will cancel and go rent from somewhere else they told me ok... 3 minutes later they found the keys for the car I was looking for and rented out to a person behind me.... Terrible customer service the manager is extremely rude and in helpful The employees great just the manager isn't helpful terrible read more

I have never seen such a poorly run business. I usually use enterprise, who is so professional but wanted to try Hertz this time. I can't even count up the time that I have taken from my day to personally go(driving 40 min total) and called 8 times. when I came, Luciano acted like a professional, assuring me the excess pending charges would be taken off. he did ntow ant to take the time to help then and each time, making excuses to put this off. working in sales myself, I was appalled by this put off, but trusted this guy. when I finally called the 8th time, as now there were 2 xtra bogus charges, Luciano said again the same thing. At that point, he tried to pin an extra day I was promised would not be charged because I turned the car in early. I am so disgusted and today a new charge on my Amex for a rental car toll! one week later and never done by me! I plan on speaking to Luciano's supervisor, hertz customer escapism and Better Business Bureau so others dont get scammed like me. Beware,* read more

Before renting from this location I checked out a few others in the area. This location had the largest selection and they were able to pick me up and drop me off. First off I went there a week before the rental date. They were nice and allowed me to see the cars they had. The morning of the rental I arrived around 8am and they were already bustling. The pick up process was smooth and fast. The nice younger woman was able to pick me up at home and I drove her back to the location. Flawless so far. The reason I rented was because my truck is about 15mpg and I was spending Christmas in Florida. For anyone reading this in Long Island why put miles on your own car when you can rent one that gave me 35 to 39mpg. I rented a Kia Optima. So 3500 miles later their car was perfect. No issues whatsoever and very comfortable for a long drive. I decided to return the car one day early and the Hertz customer service line took care of that since it was after hours. On the return day I arrived at 735am on 12.30.19 They open at 730am. There employees were in the office and all three greeted me when I walked in. They were ready for their day and I was checked out super fast. They kept the same price they quoted me and then the gentleman dropped me home. This entire transaction was just perfect and I really want to thank the employees of West Babylon Hertz for making a Christmas trip so amazing. read more

I was forced to rent a car when my car had a minor accident and it had to go to the body shop. The rental was brokered by the body shop and I didn't really know who I was renting from so I didn't check the reviews first. The car they gave me ( a gray Kia Optima) smells heavily of cigarette smoke, is very dirty and had less than half tank of fuel, but was mentioned in the rental agreement as half full. I called back the same day and asked them for a replacement. They said that they don't have anything available. They promised to call the next day. They never called. I checked online and they had many cars available. So I called again the next day and complained again. They couldn't care less. The person I spoke to lied freely and said he is aware of the car that I had and had no smell of smoke in it. He also said that they might have other cars available but they will not give them out as replacement. Horrible !!! read more

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This place gives excellent, courteous service. And the cars are extremely clean. However, there IS one very offensive problem: One of the male clerks has extreme body odor. Will management address this issue please??? And of course it's a small office so every time I go in there I have to hope that I don't pass out from the awful smell....... read more

I must agree with these other reviewers. Not very good. They were not ready for me even when I called earlier to confirm. The vehicle was dirty. It had no gas in it. Very unprofessional. Unlikely I will be back. read more

I broke down with my car yesterday. This was the closet car rental to where I was. When I called, I told the gentleman who answered the phone that I could be there by 6pm (their closing time). He told me he didn't know if he had a car available to give me. I asked him when he would know since I was already on my way there. He told me "5:58pm". The tone of his voice didn't seem like he wanted to be bothered. Good thing there was another rental company in the area willing to accommodate. read more

I came in to pick up a rental car my husband had reserved for me for my weekend in NY to visit family. I came in and noone had greeted me. They were very busy understandably. The man that helped me was very patient and helpful. My car was available before the time I was told it would be. When I got in the car however I smelled like cigarettes which was unexpected. Car drove great however and had most of a tank of gas but it was out of windshield wiper fluid. I filled it up and dropped it off on the day I was meant to however. Overall good experience. read more

Worst company I have ever rented from several times I tried to get in contact with them due to a vehicle I rented that had messed up wiper blades and the right sides view mirror needed to be adjusted the entire ride. Right side blinker aslo didn't work on vehicle. Each time contacted employees insisted they'd get back to me about my concerns and failed to do so each time. Would not recommend this company to my enemy. read more

Be prepared to wait even with a reservation. The staff doesn't seem to be attentive to the waiting room at all. Gabbing with each other, looking for keys in a pile of keys, and joking around with a couple of guys from a different location picking up a few cars, I was ignored for the better part of an hour. A couple of times I was asked if I was being helped. I replied no, and they nodded and walked away. Don't go here if you don't have to. read more

Horrible! Horrible! Horrible! - Charged me an extra $300 for cleaning the car (said I smoked in the car) after I returned the vehicle. I called the day after renting the car and told Anthony the vehicle smelled of smoke. I am undergoing chemotherapy. I Do Not Smoke and there wasn't anyone else in the car. I contacted the office AGAIN by phone, never got a call back, so I went in person several different times to discuss this billing error No one was willing to help rectify this error........... read more

I picked up the car on a Monday morning. It smelled like someone had been smoking in it- disgusting. On my way to work I was rear ended at a red light. I immediately called the West Babylon location, where I had picked up the car, thinking they would send another one. They were not at all interested in helping me, and they said that I had to go to JFK to get a replacement car, but I had to take a cab there because the tow truck driver wasn't allowed to bring me. I found my way to work and spent the whole day on the phone with Hertz. One representative said that after the car arrived at JFK (where they bring damaged vehicles), a local Hertz could send a replacement car. Great! But somehow it took the entire day for the car to get to JFK and be checked into the system. At 4 PM, I finally received confirmation that it had arrived, but that I had to find my way back to West Babylon to pick up the replacement. And to top it all off, I found out today that the West Babylon employee who originally rented the car to me double charged me for the insurance. And when I called Hertz to inquire about the extra charge, they said "No, that's not us." The insurance company confirmed that it WAS Hertz, but they refunded it. The guys at the West Babylon location seem, on the surface, friendly and helpful. But it's all fluff, because as soon as you have a REAL problem, they don't care. I will NEVER use any Hertz again. Next time it's Enterprise. read more

As we are trying to get our daughter to college, things got complicated with the car rental. We had budgeted ourselves so we were able to rent a car. When my wife booked the reservation, through Travelocity, they did not inform her of the $200 deposit. Which in hand, exceeded our budget. After spending over an hour on the phone with Hertz customer service, we decided to cancel the reservation. The W Babylon location was about to close and to our delight, Anissa stayed and helped accommodate us. She was beyond helpful and took what was a truly bad situation and made it a very happy experience. In turn we will from this point, always , deal with Anissa. She is the very BEST. read more

I rented twice at this location and both times were okay.I would not go out of my way to go rent a car there,but because it s so close to home its okay.I agree there could be a little bit more friendliness going around but it is what it is.I like renting with Hertz because Hertz Fulfill all my expectations . And YES I would use this location again. read more

I reserved a Ford Fusion or similar car two weeks ago. I also asked to get a free pick up at 10:45am. On Friday I stopped at the location to tell them about the pick up on Saturday. No one showed up by 10:55 on Saturday so I called and the response was they only had two people working and could I wait and they would pick me up in a little while. About 11:20 they picked me up and drove me to the rental location. When I got there they only had Kia Soul for me. To small for my use. I worked out and didn't rent from them. In the past I have used this location many times over the last five years and never had an issue. read more

I absolutely LOVE renting from this Hertz in Babylon. I get picked up from the train station and the employees never leave me waiting for even one minute. At the store it could not go smoother. Mike and Sean are fast, smart and quite entertaining. Every car I've received is cleaned within an inch of its life and they try to give me the best car they can. They can get quite busy but work so efficiently; I've never waited longer than five minutes. I see them every week. Ive never rented from anywhere else in Babylon. They've never made even a semblance of a mistake. read more

I was in a mad frenzy early morning picking up a rental for the day. These fellas got me into a sweet, zippy, clean Volkswagen Jetta and off I went. Kinda fun to drive around but most German cars are finer than others. Cute, polite, young gentleman made the experience pleasant and swift. I would certainly use their services again... read more

I received a dirty car that smelled of cigarette smoke. The interior, as well as, the windshield were filthy. I called to complain and they didn't seem to care that much. Would never rent a car from Hertz again!!!!!! read more

Although I had a reservation I still had to wait while they found a car for me and washed it. I reserved a mid-size and they only had a compact which they tried to tell me it was the same size. I called later to try and get it changed. They told me to come in and get the right car, however, when I called to let them know I would be in later I was told they didn't have any cars and would call me back when they did. They called me at about 5 pm to let me know a car was ready. When I arrived there was much confusion and I waited about 10 minutes for an upgraded vehicle. The car was not properly cleaned and had about 1/4 tank of fuel. read more

We have rented minivan from this Hertz location, the associate Anissa was very professional and friendly, the car we rented was very reasonable . We are planning to rent from this place again. read more

This location has been great to work with have rented from them couple different times. Great customer service and no problems.

Terrible experience. I waked in to an empty store. A staff member then showed up after about 5 minutes of waiting in an empty office. He told me the car I reserved was not available so they would give me something similar. Overall the process took over a half hour just to get the car because it was not on site and would need to be cleaned when it arrived. The worst part is that they let me drive out with a flat tire indicator light on and did not mention anything to me. I pulled over and called the store they told me that they knew the light was on and it was "because of the cold weather." About 15 minutes later I got out to check the tires myself and found a nail. I called again, and went back to return the car. Not only was the customer service terrible, but the negligence of the staff is completely unacceptable. I wasted an hour of my life for a car I couldn't even rent. I would ride a bicycle before I ever attempted to rent from Hertz again. read more

STAY AWAY!!! I brought my car to a local body shop for repairs after a recent accident which was being handled through the other driver's insurance. They approved a rental car for me and a car was brought to me from this Hertz location. I signed a contract for a $100 deposit, (foolishly) used a debit card for the security hold and a week and a half later saw that they had erroneously charged me an additional $100. When I called the staff was clueless and said that there was nothing that could be done and that everything would be resolved once I returned the rental and the funds were returned. Fine. Two days later I see ANOTHER charge, this time for $500+ dollars. Now I am dealing with the nightmare of Hertz's staff AGAIN. They are rude and unprofessional when I call, even telling me they'll call back and never following through. I spoke with only one manager who was apologetic at best, but still at a loss for how to help me. I'm not sure if this location is a true representation of the Hertz brand, but I am NOT a happy customer. read more

The body shop Made a reservation day before hand for my wife to pick up a mid size to full size car. I called and was assured they would have one for her. When she showed up they only had a compact car for her to take, nothing else. The car was also on empty-she had to stop at the first gas station or she would have run out of gas, Lucky she had cash on her for gas. They weren't very helpful in trying to get her anything else, and acted like they couldn't care less. I've rented in the past from here, and they were very good. I don't know if new managers or what, but very un happy and would not use again!! read more