Staff is friendly and efficient. In and out very quick! Getting a car from this Budget is so much better than what you get at airports. Airports tend to flip the cars as fast as they can and I've ended up with some real clunkers. This location has a very hard working gentleman going over every car meticulously. Budget is lucky to have a location like this. I particularly prefer Budget because they have good one way rates. There is an Enterprise across the street, but they only do round trip and the rates are very expensive. read more

I rented a vehicle at this location the other day. It was last minute and they were able to get me something similar to what I wanted. The problem I had was the inside windshield was dirty. You can tell someone attempted to clean it but was so bad I ended up cleaning it on the side of the road. The vehicle didn't have a radio antenna so it was difficult to receive any stations. It was almost a basic model because it had no usb ports on the radio or able to use Car Play so we could at least hear music. It had electric windows and the driver seat but that was the extent of the upgrade to a vehicle. I feel a rental vehicle should have electric windows, electric driver seat, ability to connect your phone to the radio, and either auto shut off or the mirrors to let you know someone is in your blind spot. read more

Staff seemed like they were on sedatives. Took easily 25 minutes for each of the 3 customers before me in line. Their machine 'declined' my ID, even though it had been accepted at the airport, and has never caused a problem anywhere before. I asked the employee if she would try again and she said no. Ended up spending $200 on an Uber to Orlando. Budget indeed! read more

Confirmed reservation for a 31-day rental of a standard elite SUV at Budget Car Rental in Vero Beach and no vehicle available at pickup time. Harrison refused to help, advising that I had to contact "corporate" myself. No upgrade offered - no further customer service or alternative provided. Tried to contact "corporate" as suggested by Harrison. No luck - they're only open Monday thru Friday from 9 am until 5 pm. Tried to use the interactive chat service on the Budget Car Rental website. No luck - the online representative wasted 15 minutes of my time with questions, thereafter suggesting that I contact "corporate" on Monday. Found a phone number for customer service online. No luck with customer service either - they suggested driving over 100 miles to Orlando in order to obtain a vehicle. Now remember - I'm seeking to rent a car. That meant I was walking... Budget Car Rental left me without a needed vehicle at the 11th hour with no alternative but to rent elsewhere at a higher rate. I will never use this company again. William E. Lewis, Jr. Vero Beach, Florida. read more

Spent more time waiting for my car than I did on the plane.There were long lines at budget no lines at Herts ,avis or the other competitors. Took forever to fill out paperwork, when finally complete the car wasn't ready,had to waite more time. The car was hard to find and wasn't totally clean even after they said they cleaned it. I will never use Budget again terrible experience and I was late for an appointment due to their inefficient process Glenn Mayernik read more

The Worst car rental. We rented a car in the Fort Lauderdale Airport. We waited over an hour, 3 people working at least 20 people in line. Then 2 of the 3 went on break. Guy comes to desk, we were next. Bad attitude, would not answer questions. How shitty. After us went on break, while line grew. Will never use again. At one point 3 agents attended one man for over half hour. Car was covered in water spots. If I was owner of Budget, I would do a major clean up with employees, so many good people needed jobs. Disgaceful! read more

Moved to Vero Beach 2 years ago, my job requires me to travel often. Rented from every company in the city and Budget on US 1, by far is the best. Very Accommodating and clean rentals. read more

Do not use the Budget car rental office in Vero Beach. They charge $75 for cleaning sand from the floor of the car. In general, the staff there is rude and not customer friendly. I've had pretty good luck with other Budget operations, in other states. But stay away from the Vero Beach office. read more

Things must have improved since the last reviews. I made an on line reservation for a pickup truck. When I arrived, the truck was already waiting for me, right by the door. The agent couldn't have been more pleasant. read more

BEWARE. Make SURE you check your charge on your charge card for rentals from this company. I'm currently waiting on the phone to find out why I was overcharged by 100% on my recent rental. Quote- 60.81, charge on charge card - $121.40 BEWARE. Because they don't answer their phone, I can't get this office to give me a credit. I tried the National reservations, and their computer system doesn't have a record of my rental. Well, my credit card is about to have no record of their charge because I'm disputing it. I'm feeling very irritated as this office will not answer their phone. Be careful with this company, I'm very suspicious of a double billing. Update - After having dropped the car off at Ft. Lauderdale EXACTLY ON TIME - I'm now being informed I was late (NO I WASN'T) and therefore I owe them $45 dollars for ONE HOUR (which was not late to begin with so I am basically being charged for their opportunity for screw me out of $45) DON'T RENT FROM THIS COMPANY. IT WAS ACTUALLY NOT VERO BEACHS' FAULT, IT WAS FORT LAUDERDALE AND THEIR CHECK IN TIME. THIS COMPANY SUCKS. DON'T RENT FROM BUDGET, THEY'LL SCREW YOU. read more

I have rented a car thru here a couple of times. The employees are very courteous and knowledgable. The prices are average...sometimes they run specials over the weekend...as most car rental places due. The cars are nice..newer models and very clean! read more

Went online and made a reservation, called before picking up, was told they did not have the 10' truck but would give me a 16' truck instead. Totally different truck. Too big for what I needed it for. Then told me to call other Budget stores to see if they had one and I could go pick it up. I told them bull shit. They said to call an 800 number to complain. What a bunch of losers. They people I called said they would make a electronic inquiry and see where one was and call me in a couple of hours. I asked for someone in charge, of course no one available. They said they would call back. Hahaha. I called Enterprise, got a cargo van, not big enough but I'll make do. Cost me 1/3 of Budget. Much nicer people. What a joke Budget is and their people could care less. Stay away from Budget. Update: The supervisor called me and explained to me that having a reservation does not mean the will have what I requested or have anything at all! That if I had read the Terms of Service, that they are NOT liable for anything at anytime. I guess that's good news, they didn't anything wrong! I guess I should have read the Terms of Service! But she did say she was sorry that I was upset! I've dealt with idiots before, but not a whole company of them at once! read more

BUYER BEWARE! Rented through a third party. Showed up to get my rental and the rep told me I had no insurance on the vehicle. I explained to him that I did have insurance through the third party. He insisted that I didn't so I told him I want full coverage. He gave me 1 of 4 that doesn't cover anything it was just to up-sell me including the fact I did have insurance through third party and he was aware of it the entire time. Won't answer phone calls and send me straight to voicemail. read more

Don't be fooled by a confirmed online reservation! When you get to the office they may try to tell you that (if you made a reservation that same day) they have NO CARS!!! I bitched and finally got them to give me one. What the hell is with that???? read more

I wish I could give this business zero stars. This is the worst car rental company by far. I reserved a car, got a confirmation, arrived to pick up the car and was told they didn't have any cars! The clerk didn't seem bothered and acted like this was a common occurrence. If you just want to place a reservation, they do a great job, but if you actually want a car, don't hold your breath! read more

Harrison, the customer service rep that works in this office is rude, discourteous and has a terrible attitude. Could not guarantee that the car would be available for pick up on date of pickup,when we had made the reservation a month ago. Very uncooperative. Use Enterprise instead. read more

We returned our car on the day it was due about five minutes before they were scheduled to close. The employee had already locked the door and was outside cleaning. I questioned him about returning our car and he instructed me to drop the keys in the overnight box. Which we did. The car was then recorded as being checked in over 24 hours later and we were charged over $200 for an extra day of use. The employee was very rude when I tried to check the car in as well. We are hopeful that they will make this right and refund the extra day they charged us. Just wanted to warn others to be very careful checking in a car, especially if they tell you to drop the keys in the dropbox. ***Still trying to get a refund over a month later! read more

Disappointed in we received confirmation for a Pacifica for our rental and when we arrived to pick it up there was nothing available. Hard pressed for a van since we canceled from a competitor, we settled for a Dodge Journey. It had only basics for its radio connections and no gps, ended up using our IPad to navigate. No discount or upgrades due to their failure to deliver on their confirmation failure. read more

Great, easy, simple. For over 5 years I have flown for work. Which means I rent a car from these guys to drive to the nearest airport because it's cheaper than taxi or Uber. Often 2 per month but usually atleast 1 every 2 months. I believe the other negative reviews are overstated from emotional situations. read more

Made a reservation at this location, went to pickup the vehicle & the RUDE man behind the counter says I have no cars & 20 other people ahead of you & no cars for them either. WOWWww, so i called customer service and there attitude wasn't any better with no solution to the problem. This isn't the 1st time that they've done this but it's the last for me. Basically there attitude is they don't give a damn about you as the customer. No customers, no business!! Doesn't deserve the 1star!! read more

Don't waste your time trying to rent a car at this location if you don't have a reservation! I found myself in need of a rental. When I walked in and asked for a car rental, the clerk looked at me and immediately told me that he had nothing for me. ( he never asked any questions, or what type of vehicle I was looking for, etc..) Evidently, they don't carry an inventory of rental cars at this location. (?) While I was waiting for a ride, I noticed other people leaving with their rental cars. I went inside the building and again questioned if they had any rentals at all. He then told to wait, he could maybe do something for me. (What?!? Was he being honest? Why didn't he have anything a few minutes ago?) I then called a local Avis and immediately received absolutely wonderful service and the exact vehicle I needed! What a nice experience with Avis! Avis has my 'vote' ( and all my future business!) read more

Whatever the debacle was that was going on at Orlando international Airport today with Budget was absolutely ridiculous. The line was at least 200 deep, it took longer than the entire flight took, one man went to get his car and there was no car in the spot, we went and got our car when another lady came over saying that it was the same car another agent gave her... what an absolutely terrible experience. I stood for an hour in line bc there was a sign saying fast track was closed... I made my husband finally go to the garage and see. There was 2 people working in the airport for the 200+ customers in line...we found one lady working on the garage. The poor lady working the garage was by herself, said there were over 17,000 reservations today and they had no one to work. On top of the double booking .... What an absolute nightmare. This was the first time I've rented a vehicle.... I will NEVER use budget again. Complete and utter chaos. read more

Courteous, cars in good condition. Use them about twice per year. Agree that they don't answer phone and national office can't help with local info (e.g. I needed the name of a local taxi service to get to my destination after dropped car) But in- person they are great and never a billing mixup. read more

I have rented hundreds of cars in my life, and this budget is BY FAR THE WORST COMPANY I HAVE EVER RENTED FROM.. I was renting a car to drive to the airport in fort Lauderdale.. I went the DAY BEFORE to make sure my car my car would be ready and they ASSURED ME I WOULD HAVE A CAR.. I told them how important is was that my car be ready because if i missed my flight it would cost me thousands.. I arrived 5 minutes before my appointment and they TOLD ME THEY DIDN'T HAVE A CAR FOR ME.. ( SCREW UP #1) They told me they would get a car for me..I told them to give me an upgrade and they told me THEY DIDN'T HAVE ANY CARS AT ALL FOR RENT.. I had to take an UBER to a different location and they had a car at a different location.. When i went to drop off the car at the airport the return guy said that he didn't have any paper left to give me a receipt, and he told me he would email me it to me in 15 minutes...of course he never did.. I NEVER GOT MY RECEIPT ( SCREW UP # 2) When I called budget to tell them I never got my receipt for my rental THEY TOLD ME THAT MY CAR WAS NEVER TURNED IN.. MY WORST FEARS REALIZED.. Then she told me that the car was RE RENTED to another person so they know the car was returned ( SCREW UP #3) I was told I would get a receipt in the next 15 minutes showing that the car was turned in, also I was TOLD I WOULD GET A FULL REFUND FOR THE $33.60 ..I DID get a receipt but it did not show any amount on the receipt. I WAS TOLD that it would take about 5 days to get my FULL REFUND of the $33.60.. I waited 7 days and called my bank and of course NO REFUND.. NOT ONLY WAS I NOT REFUNDED THE FULL AMOUNT OF THE RENTAL BUT I WAS OVERCHARGED BY BUDGET.. (SCREW UP #4) ITS HARD TO BELIEVE THAT BUDGET COULD HAVE THIS MANY SCREW UPS ON ONE LESS THE 24 HOUR RENTAL.. DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COSTS.. UPDATE.. I have tried to call Customer service and get a supervisor. I have been put on hold, hung up on..and just left on hold.. I am trying to reach a supervisor.... read more

After spending 45 minutes trying to return a car at this location, we were treated horribly and the customer service was nil. When we first walked in, we were telling the employee Leonard about our car and how we needed to pick up another car, but he walked outside in the middle of our supposed conversation. We tried multiple times to tell him that the rental we had shook terribly above 60mph & was in major need of an alignment & tire balance. Then we were quoted a considerably less price than what they ended up charging. Meanwhile, the manager- Phyllis, was chomping away at some friedChicken while talking to us with her mouth open from the other room while coaching Leonard on how to use the system. Things started to get heated when Leonard demanded we clean our own rental car and acted very belligerent. He acted like he was going to get physical. Never before have we been treated like this at a car rental or ever ever ever asked to clean our own rental car! Insane! Shame on Budget rent a car for their lack of commitment to providing professional service and complete absence of any kind of customer courtesy. read more

Went online days ahead and PAID for a truck rental, scheduled pick up time etc. The day arrives to move, went to pick up the truck at the scheduled time, waited due to four customers ( some unhappy) in front of me, and then was told they did not have a truck for me!! Whattttt??? With storage to empty and hired hands waiting to unload!! I couldn't believe it, then " call another location, maybe they have one " they said. Whattttt?? I called the 1-800 number and was told I would receive a call back within two hours. Whattttt? Very poorly run business with no concern for the customer. Never, never rely on budget! Consumers beware! read more

I tried to rent a car from this location with a reservation and I was told there were no cars. From the beginning the attendant was extremely unfriendly, dismissive and rude. The worst customer service I have ever gotten and I hope no one is treated in this way in the future. I will never go to them again read more

I was moving from florida to Indiana so I rented a truck. I got about 2 miles down the road and the check engine light came on. I called for them to help me with the truck because it was running really bad and it was really late at night. they told me that they didn't know how long it would be before they would send someone to help me. I had to drive all the way home in a broken truck and they only thing they told me was they felt bad! I will never rent from them again! read more

Went to pick up my vehicle, and took the upgrade to an SS Camaro. Went outside and threw the bag in the trunk and I was off. As soon as I got out the airport I noticed that the passenger side front tire was showing low on air. I pulled into a gas station and pulled up to the air pump, and when I got out I noticed that the wheel (and the entire car) was dirty. So I put air in the tire and off I went. The next morning the light came on right before getting on the interstate, so I detoured it over and put fix a flat in the tire, and more air. I was a little bit miffed that I would have to manage this on my vacation, but oh well. That lasted a day, and then the leak became even worse. I was able to make it to a budget location that offered to give me a teeny tiny little white car, and told me that I couldn't even get a better car when/if one became available, as the only allow one exchange. They didn't offer to help me fix the tire. and I was told to go fix it myself. The manager at this location is named Harrison, and they let me drive off the lot with a flat tire 2 hours before an event, with absolutely no help. While attempting to return to where I was staying, I called the roadside assistance program, which again told me to go fix it myself, and save my receipt. I was able to make it back to my parents house, and the only thing that they would do for me was come get the car. At this point it was obvious that no one checked the car at the airport, or cleaned it. They rented me a disabled dirty vehicle, and did not make any attempt to fix their mistake. When the tow truck arrived the driver seemed suprised that they didnt drive another similar replacement vehicle to replace my disabled one. The non-helpful person from roadside assistance never bothered to even offer that, nor did the manager at the local budget office. So they took the vehicle, and left me with nothing, thankfully I was staying with family and was able to borrow a car. To repeat: BUDGET LEFT ME STRANDED WITH NO CAR ON VACATION!!!!!!!! I hate all caps but this deserves it. So for the last two days of vacation I was without any car of my own. I also had to get driven back to the airport by my retired mother. As soon as I could I opened up a case with budget, and made a point of letting them know that the car had less than a quarter tank of gas, and I would not be paying the 10 dollar per gallon charge, as the car was not drivable to make it to a gas station, nor would I pay the full amount, as the car was turned over several days before the end of my rental agreement. and that at every point of the rental they massively failed me 100% of the time. I called budget a week later to find out what had come of the investigation, and they said that the car was never checked in, and I should call the location myself to find out what happened to the car. YEAH RIGHT!! Their excuse was that they cant make outgoing calls. I double checked that until their investigation was over that nothing was to be charged to my card, and they stated that at that point nothing had been charged to my card. Immediately I called my CC company to confirm, and not had they already charged me in FULL for the rental they tacked on another 160 dollars (16 gallons of gas) to my bill. So now I am disputing the entire charge as they have completely lied outright to me, and no one from any location did anything to remotely attempt to rectify anything, and I was repeatedly told to go fix it myself, or to go investigate my own case myself. WORST EXPERIENCE EVER. This was the first and LAST time I ever use them. I have used Enterprise in the past, and while they are a bit more expensive, their service is top notch. DO NOT EVER RENT FROM BUDGET. THEY HAVE AND WILL LEAVE YOU STRANDED!!!! read more