If I could leave a -5 star review, I would give it to them. TERRIBLE customer service. I went to pick up a vehicle for which I had a reservation in March. The police was holding traffic because of some emergency at the Vero Airport, which made me arrive 5 minutes late for pick up (aren't they supposed to wait 15?) and the guy AT The COUNTER just told me that I was late and they were closed, while he was STILL there, even after explaining what held me up for 10 minutes, which made me 5 minutes late! He just DID. NOT. CARE. FANTASTIC customer service, isn't it? I will NEVER rent from them again. read more

we made a reservation on the Hertz website and received an email reservation confirmation: L4591701449 Pickup - Vero Beach Regional Airport (vrb) 3350 Cherokee Dr, Vero Beach, FL US 32960 Tue, Jan 06, 2026, 11:30 AM then at the airport i learned that Hertz has NO vero airport location! fortunately avis does. read more

I made a reservation. Was not told that it had to be 24 hour in advance. So when I got there they would not rent me a car with my debit card. Which left me stranded at the airport. Would not recommend. read more

Do not rent from them if you arriving Saturday after noon. They are closed. They at least called me to warn me about this in advance. However, they could not cancel my reservation and refund me because I purchased through Priceline. And Priceline would not even talk to me; the AI chatbot said I needed to contact Hertz. I love loops like that. I ended up having to dispute the charge with my credit card company to get my money back. What kind of rental place that services an airport closes at noon on a Saturday and does not reopen until Monday? It's baffling. read more

Honestly & integrity. At the very least. Sorry no cars available even though you have a reservation. Not a pleasant experience, was left stranded . Never count in this company to honor reservations. Employees should own their mistakes, and not just blame the companies they work with, like Priceline . Finally, rather than just dismiss customers with a " nothing I can do about it" comment, try to offer some helpful suggestions and even show a little empathy. DESK AGENT WAS USELESS read more

I reserved a Hertz rental car through Booking.com in advance of my arrival. Upon landing and arriving at the Hertz office at the airport on time, I discovered that the office had closed for the day. There were no staff present, no signage or instructions, and no communication regarding my reservation despite Hertz and Booking.com having my arrival details. With no transportation available, I was forced to take a rideshare to my hotel. The following morning, I contacted the local Hertz office and spoke with the manager, who claimed the issue was my fault for arriving after 5:00 PM, their closing time. However, I received no prior notice, courtesy call, or message through Booking.com app, which they could have easily used to inform me of the early closure. Instead of holding my reservation, Hertz rented the vehicle to someone else and informed me that it was unlikely they would have another car available. As a result, I had to rent a vehicle from Avis (which were great but at three times the original cost) and take an additional rideshare to pick up that rental. read more

We reserved a car at the Fort Lauderdale airport a week in advanced. When. we arrived we were told that there were no cars available and we would have to wait 2-6 hours for one. This was at midnight. The Rep was rude and did not offer any resolution. He said sorry about your luck. Thank you Budget Rental Car for having a good solution to our problemish. read more

We arrived VERO BEACH on December 20. Arrival time and a very slow baggage claim operation delayed us significantly beyond the closing time for the Hertz facility. Since we had no way of getting home, I called and ALAN picked up the phone. He suggested that I come over as soon as possible and he would wait for me. I genuinely appreciate his effort. It is CUSTOMER service beyond the call of duty. I would like to send this commendation to the Hertz operation for Alan Nelson, the VERO BEACH Hertz manager. He epitomizes the ideal employee and stakeholder. He was warm, affable, and highly efficient. And he has a long memory for customers. THE HERTZ CORP should commend and reward him for his efforts. read more

I will start my review off by saying "yes this was on New Years Eve so I get why the staffing was short". With that being said, I am an avid Hertz renter. Use them constantly but I was left wondering "wth" after dealing with this location in Vero Beach. I drove down to the beach for a few days in my own car and when my car broke down I immediately logged into my app & booked a car until my car was fixed. The pickup was super easy, showed my license, was handed my keys and then I was done but oh my God, the car I got (which was the last one) absolutely reeked as though someone or thing died & they tried to cover the smell with industrial strength baby powder cologne. It's days later & I can still smell that putrid smell on my suitcase. The car was covered with hair- too long to be pet but does any human shed THAT MUCH?? It was so bad my daughter & I are still suffering from contact dermatitis days later and a prescription of ointment in on our arms & thighs (where skin touched seat). Anytime I've rented from Hertz it's always been exceptional level service & cleanliness but this was a real letdown- especially considering the COVID situation. My last issue is after returning the car I requested a ride to the dealership to get my car and they were so short staffed I had to wait over 1.5 hrs for a ride 12 minutes down the road. Will I do business with the company again, absolutely- not so much with this particular location however. read more

I've been renting from this company for decades!! But Alan, who works in customer service, is rude and abusive!! He'll ask you to repeat yourself several times because he can't hear you and then verbal attack you for speaking up and being loud. I work in customer service and never ever have been nor would be abusive like Alan!!! Fix your hearing aides but never speak to me like that again!! AND HE HUNG UP ON ME!! IF YOU CALL AND GET ALAN--HANG UP!! NO ONE SHOULD BE VERBALLY ABUSED AND HUNG UP ON BY ALAN--NOT ME AND NOT YOU!! I'd have given negative stars if I could!! read more

I have rented cars from this location before and never had an issue. This time was a disaster! We rented a midsized car online and paid in full. We specifically needed a smaller vehicle than what my father owns. After dropping his car off at the dealership, I dropped my father off to pick up the car. Easy, right? NO! My father is 80 years old and extremely hard of hearing. They told him that they did not have any midsize cars and he needed a small upgrade. My father had no choice as his car was already at the dealership and his grandkids/G-Grandkids were arriving shortly. He thought they were refunding the prepaid price and charging him for the new vehicle. They were not. It was in addition to and not instead of. They charged him almost double for a vehicle he could barely drive and that defeated the entire purpose of why we rented it. When I discovered the extra charge I called and got nowhere. I went to the Hertz dealer and returned the car. They were so rude and dismissive. They actually said "...well, maybe an 80 year old deaf man should be renting a vehicle". Maybe Hertz shouldn't rip off handicapped elderly customers. read more

I had a vehicle reserved online 3 weeks prior to pickup and when I showed up they did NOT have a vehicle available. On top of that they wouldn't even help me find a vehicle at a different location! This was not my first experience with this hertz location with them poorly managing their vehicles. I DO NOT RECOMMEND THIS LOCATION! read more

Stopped in Vero Beach for a few days and ran into a reservation problem between Hertz and a third party site (I think it was Priceline if I remember correctly). This initial slight scheduling and reservation issue was beyond the control of the local staff but that did not stop the local Hertz Representatives Mrs. Tamara and Mr. Jim from going out of their way and making things right. In short order, the issue was addressed and I was on my way with my rental vehicle. Personable customer service of this caliber is rare nowadays and should be commended. I am a happy customer. Thanks guys. Pete Z. read more

DO NOT RENT FROM HERE!!! THEY ARE OPENLY ABUSIVE AND RUDE AND WILL LEAVE YOU STRANDED. After making a confirmed reservation through AAA Auto Club, the agent behind the counter kept me waiting a half hour and then rudely told me he would not have a car for me until 1pm. This was at 9am with a confirmed reservation. He said "too bad" and rudely threw my credit card and license back at me! He physically threw them at me!! This agent, Alan Nelson of Vero Beach, then lied to me with a smirk on his face and told me his name was "Doug", until I took one of his business cards from the counter and he told me his name was really Alan Nelson. What an absolutely rude, nasty piece of work this guy is. This sh*thead actually went from zero to 60 to a complete psycho and told me to leave. I had 4 bags including a laptop and had to get to work. He wasted my time and then blamed me for their incompetence! I will never ever use this rental car agency again anywhere in the world. When I told him I wanted to speak to his manager, "Doug" he laughed at me and told me he was "on vacation" when I could see the guy in the other room. I WAS STRANDED THERE with 4 bags and had to get to work. I had to stop my planned car repair and take my car back from the shop to get to work. WHAT AN ABSOLUTE DISASTER THIS PLACE IS. This guy is a nutjob and left me stranded at the airport. HE SHOULD BE FIRED IMMEDIATELY. I WILL NEVER EVER USE THIS AGENCY AGAIN, AND I SUGGEST YOU DON'T EITHER. read more

NEVER RENT FROM HERTZ!! Rented a car late night at Orlando airport and discovered air conditioning didn't work while driving to Vero. Requested replacement next morning from Vero location, who said they'd call with a car but never did. Repeated request the next morning and the same lack of response. Had to do a six hour drive in 80+ degree heat with recent stroke victim then returned car to airport. Was told they were only authorized to refund $75 (rental was $100/day* 4 days) but I should contact corporate. Now corporate is saying because I accepted the $75 they "can't" provide further refund. Absolutely terrible, terrible attitude and service. read more

Have been using this Hertz location for the last five years and they have always been extremely helpful, friendly, and accommodating. Never any problems with the cars or the service. read more

The people at this location made me want to rent from Hertz only from now on.

I just to say this review is for all of hertz not just one location. This is the worst experience with renting a vehicle I've ever had. So our trip is from Des Moines Iowa to Miami Florida, To start the location of pick up neglected to notify me until I was at the location after reserving online that they had no vehicle. Next, the employee would not help in any way to find a car any any other location. Had to call customer service line to have them find a car at our local airport, at this point they tried to charge a 5% fee for setting up rental through an agent. Finally we get a car. We start our trip leaving Iowa and when we get to the St. Louis area our air conditioning quits. After several calls and 5 very rude agents later one of which hung up on us we get a different car. We finally get to a hotel the night before our drop off time and a decide to check drop off location to see when we need to leave hotel only to find they changed our drop off location. So we have to call customer service again to get them to change location to original location only for them to say they're going to charge us for the change. Which was never our fault in the first place. Meanwhile we had asked for satellite radio originally by the way and it never worked. And in the end they are still trying to charge extra fees. All in all this hertz gold member will not be a member no longer with how this was dealt with and how we were treated. If I could this would have a negative star review. read more

The staff was rude and condescending. I was expected to arrive close to closing time and when I asked if I would be allowed to rent a car with my reservation already confirmed online if I had arrived at 6:01 pm, one minute after close, I was told to "just get here by 6:00." The staff was rude to me and was not willing to possibly have to stay for 5 minutes on a reservation that was already made and confirmed. When I arrived 15 minutes before close, I received a lot of attitude from the staff working including them trying to pressure and scare me as a younger driver about the insurance coverage even though I had told them both in the online registration and twice in person that I was going to decline because I was already insured and covered by my insurance. Furthermore, when I asked about being able to do a late drop off after my rental I was told it had to be back by the time they closed at 1:00 pm on Saturday and that was that. I explicitly asked about key drop off boxes as they are common among car renting companies and I was told "just get it back by 1:00pm." I would've even been willing to pay an extra $10 for this option even though my cost per day was $26, nearly half of the cost to buy an entire extra day! Come to Saturday on the return day, I called them to let them know that I was not going to be able to get there before 1:00 pm because a member of my group had a medical emergency and we were not expected to get back to the rental location until 15 minutes after close. So I called them at 12:30pm to inform them. Only then did they tell me that I could utilize the key drop off box that I had asked about before when I rented the car. They told me that they would put it on the reservation for a late drop off and I could return it at my convience. I had finally received some courtesy from be Hertz staff but it only took a broken ankle to get it. Even with the new access to the self-servicing of the key drop off I would've appreciated it more had a staff member offered to stay the extra 15 minutes after close, especially when I told them that I was expected to arrive at 1:14pm according to my GPS. It would be a very simple policy to enact or maybe the employees just chose not to follow the policy of the company but it seems like proper customer service to be able to stay 15 minutes late to check in a car, especially when there had been an unforeseen incident and there was plenty of warning and time to prepare. Regardless of the staff, the car was nice and new and clean. It had just a couple of thousands of miles on it and it was well maintained. If it weren't for the atrocious and rude staff of the pick up day it would've been excellent. read more

Guys they r beyond nice. I been renting there for over 1 Mos plus. Last charge had to dispute with bank. I'm getting my credit BUT with no help from location or billing dept. Sadly I will NEVER rent from Hertz again....I'm away an having to deal with this. Poor service. read more

I rent from this location pretty frequently (once or twice a month on average). The staff here is accommodating, patient, and professional. They make for an easy and pleasant car rental experience. read more

i had previously raved about the service i receive on a weekly basis from this hertz location in vero beach, florida. this still stands true...the employees here are awesome people. now to the problem...hertz promotes a gold club whereby you accumulate points for free rental days, weeks etc...i went to use make a reservation for a week using my rental points this week was to cost me 2700 points i had over 3600 points. i was told by the gold club member service team that my points were blacked out for the dates i was attempting to use them. the points are why i rent from hertz and to be told i cannot use them is the same as working for a paycheck and then being told you cannot spend the cash. bunch of crap. i was lied to by the advertisement of the point system. there is not one thing posted anywhere saying there are blackout restrictions etc... the awesome rewards points are the reason i rent from hertz. and to be told i cannot use them at a time when i want to use them is fraudulent. i hate to walk away from hertz as i rent a vehicle no less than once a week but they are leaving me no choice. i told the gold club member services rep i would never rent from hertz again. since i want hertz to stand by their word it's only right that i stand by mine. i will tell everyone to rent from enterprise in vero instead. again and to reiterate...the employees at the hertz sun-jet center did everything in their power to help me...this is a corporate bull junk problem read more