From Emily when I picked up the car to Kellen when I dropped it off the experience was easy and…read moreseamless. Refund of the deposit was fast too.

regarding a recent rental experience with that resulted in billing errors and significant…read moreinconvenience. We rented a vehicle from Miami Airport on Tuesday evening with a scheduled return the following day (Wednesday) to your South Vero Beach (US1) location. The vehicle was returned exactly as instructed. The keys were handed directly to an employee behind the counter, and we confirmed that the fuel tank had been filled prior to drop-off. The following morning, we received an unexpected call from a Miami location inquiring about the vehicle's whereabouts, as it had not been checked back into the system by the Vero Beach branch. This oversight caused immediate concern, as we had properly returned the vehicle. Upon contacting the South Vero Beach location, the manager on duty acknowledged the error and confirmed that the vehicle was physically present on their lot. We were assured that the issue would be corrected promptly. However, despite this assurance, we were subsequently charged for two days instead of the one-day rental period. This duplicate billing is both inaccurate and unacceptable. This situation reflects a serious lapse in standard operating procedures. Properly checking in returned vehicles is a fundamental responsibility, and the failure to do so resulted in unnecessary stress, wasted time, and incorrect charges. I respectfully request the following: Immediate correction of the billing error and issuance of a full refund for the overcharge Written confirmation that this matter has been resolved A review of internal procedures at this location to prevent similar issues for other customers

If I could leave a -5 star review, I would give it to them…read more TERRIBLE customer service. I went to pick up a vehicle for which I had a reservation in March. The police was holding traffic because of some emergency at the Vero Airport, which made me arrive 5 minutes late for pick up (aren't they supposed to wait 15?) and the guy AT The COUNTER just told me that I was late and they were closed, while he was STILL there, even after explaining what held me up for 10 minutes, which made me 5 minutes late! He just DID. NOT. CARE. FANTASTIC customer service, isn't it? I will NEVER rent from them again.

we made a reservation on the Hertz website and received an…read moreemail reservation confirmation: L4591701449 Pickup - Vero Beach Regional Airport (vrb) 3350 Cherokee Dr, Vero Beach, FL US 32960 Tue, Jan 06, 2026, 11:30 AM then at the airport i learned that Hertz has NO vero airport location! fortunately avis does.

Staff is friendly and efficient. In and out very quick! Getting a car from this Budget is so much…read morebetter than what you get at airports. Airports tend to flip the cars as fast as they can and I've ended up with some real clunkers. This location has a very hard working gentleman going over every car meticulously. Budget is lucky to have a location like this. I particularly prefer Budget because they have good one way rates. There is an Enterprise across the street, but they only do round trip and the rates are very expensive.

I rented a vehicle at this location the other day. It was last minute and they were able to get me…read moresomething similar to what I wanted. The problem I had was the inside windshield was dirty. You can tell someone attempted to clean it but was so bad I ended up cleaning it on the side of the road. The vehicle didn't have a radio antenna so it was difficult to receive any stations. It was almost a basic model because it had no usb ports on the radio or able to use Car Play so we could at least hear music. It had electric windows and the driver seat but that was the extent of the upgrade to a vehicle. I feel a rental vehicle should have electric windows, electric driver seat, ability to connect your phone to the radio, and either auto shut off or the mirrors to let you know someone is in your blind spot.

Rented me a car with bad tires after my car accident , I reserved a Toyota Camry , that gave my…read morerental to someone else . Then claim to upgrade me to a Mazda suv claiming same price . I'm paying 41 dollars a day for a gas guzzler . First of all if I reserved a vehicle , why rent it to someone else and give me this death trap . I'm already going through crap with insurance for repairs after someone hit me . To go to these people to get a car that I'm sure they know tires are bad and they rented me . I call and complain and they act like they don't want to change vehicle . I documented this and planning to talk to a lawyer . So how you rent someone an unsafe vehicle . That can cause another accident , then will try to hold me liable for damage . I contacted them and was told a branch manager would call me back . No one did , I would not refer them to anyone

I am a long-time, high-volume customer. In the last two years, I've averaged over 100 rental days…read more I had a confirmed reservation at the US1 Vero Beach location two weeks ago. I called the 800 number the night before and an agent confirmed the reservation. When I called the Rte 1 location the next morning, about an hour before the reserved time, to re-confirm , I was informed that my reservation would not be honored. When I asked why the local agent replied, "We can book 150% of capacity. We have no cars." When I asked why no one texted or called to inform me that I would not have a car, the answer was "We're very busy." I was told that the office would call the "instant a car comes available." Now ten days later, no one has called. I had to pay over $50 for an Uber due to the lack of a car. I emailed the branch manager who never replied despite a confirmation I received that the email had been delivered. Three days later, I emailed the regional manager. Again, no reply to date. I have usually had excellent experiences with Enterprise and did subsequently with the helpful branch manager at 20th St. in Vero Beach. But in this case, it appears that no one really cares enough to follow up to my emails, so I am posting this message.

Was going to buy a vehicle gear but after doing some extensive research on the dealership (if you…read morecan call it that) I found A lot of interesting things. Several have said their staff and management are both rude and unprofessional. Also several said their mechanics are uncertified backyard mechanics. Saw in the reviews that people have spent their hard earned money on a vehicle purchased there only to have it break down on them within a months time. One mentioned they spent more fixing their vehicle they purchased there then what they paid for it.They changed their company name a few times. Oh and Big red flag is their own damn business telephone is disconnected and they have no website. They keep everything VERY secretive!!!! ALL RED FLAGS !!!!!!!!!

My wife and I have bought a couple cars over the years from Ruthie and Dominic. They have always…read morebeen very good about finding us a car we can afford that ids in good shape. They have had us being cars back that turned out too have even the most minute problems and switch ids to a better car. They have stayed way past closing time to wait for us to get off work to look at cars or do paper work. No pressure sales or usual car dealership Shenanigans. I strongly recommend checking this place out.

Made a car reservation here. When I came to pick up they had no cars available and said they had…read moreto cancel my reservation. They then lied and said they called me. No notification verbal or email was received.

We had reserved a car at Enterprise, but when we arrived, they refused to honor our reservation…read more(boooo Enterprise!) We went across the street and the gentleman was so helpful and kind! I was sure it would be way more costly, if they even had a rental available being the Holiday season. The salesperson asked what our original rate was for Enterprise and got us as close to it as he could. He saved the day! From now on, I will reserve through them when we come to visit our family. Thank you Budget/Avis!