Visited on June 11 at 4:26pm, didn't get employees names but I wish I had. I had a reservation at…read more3pm got caught up with things and was an hr and half late for pick up. They didn't even acknowledge me walking in. When they eventually did, they claimed they could only hold a reservation for an hour max and they didn't have a car for me. I looked it up, Hertz should hold your reservation for 2 hours so I'll be calling corporate tomorrow about a training opportunity for the staff that was present. The reason for the bad review is how I was treated. Ok fine you don't have a car, but that's no reason to verbally attack me. They were antagonistic and extremely rude. I got yelled at in front of 4 other patrons for 'showing up late and my car being given away was not their problem'. Very unprofessional and apparently don't know their own corporate policy.

Not the most enthusiastic location to deal with. I stood in the closet sized office, for about…read more5mins. before one of the two associates, even acknowledged me. When I finally was acknowledged, by the associate everything went smoothly from there.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good

This place is the worst. I booked a moving van weeks ago to move my daughter into her dorm. At…read more5:15, the night before, they call and leave a message saying my reservation was cancelled because they "didn't have a van come through." What? What's the point of booking a van and paying weeks out if they don't have enough vans when it's go-time? If I'd cancelled on them less than 24 hours out I'm pretty sure they'd charge me. What was most infuriating was how nonchalant the guy was. He acted like it was no big deal. I should just call customer service and schedule a new one. Budget Oak Park screwed me at the last minute on this. How about THEY arrange a replacement through Budget customer service?!

Do Not rent from Budget rental car. They are NOT customer service focused at all. Their customer…read moreservice will send you to the location and the location will send you to customer service. They refuse to explain charges of any kind and if you return a car early, expect maximum charges which are chosen by the specific office where you rent.

I will always get a rental from them if my own ve is not giving, I can always depend on enterprise!…read moreespecially at this location, it's local and not a hat to get to and the people that works there are all amazing and ready to get you in and out! Always recommend.

They are kind, good at their jobs. There is a huge problem…read morethough - they do not answer the phone! I had a rental while my car was being worked on at Caliber Collision. Had a question, but was on hold for 35 minutes before hanging up. This happened 3 more times. I thought of it again when they left me a message to call if I wanted to tell them about my experience (yeah right!), but decided maybe this day would be different. No it wasn't. I'd like a call, actually. I still have a question. I had a nice black Chevy tree.

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

Great, honest, and friendly service. Pete is fantastic-- he does great work, makes recommendations…read morewithout selling, and is resourceful about smart solutions that won't cost you an arm and a leg. Highly recommend!

Pete helped me pass my auto emission test. Superior work and friendly. I would highly recommend…read morehim and especially if you have a used vehicle or under vehicle.

I've rented here twice and the couple that runs this place has offered nothing less than stellar…read moreservice! It is my preferred rental place even though theyare smaller than Budget and Enterprise. The poor service from Budget on Madison in Oak Park is the reason why I found this Avis.

The customer is wrong here, wrong and a liar. Pray you have no issues, because their default is to…read morecharge you fees, serve you with a frown, insinuate anything is your fault or you are dishonest, and just route you to a national customer service agent who might be more helpful. Which they were. Honestly, don't rent here, the women who operate this place are rude and inclined to be unhelpful. If you do rent here, do it with a credit card that will take your side if you need to dispute a charge.

I won't go anywhere else. Having a trusted mechanic is a lifesaver. Danny is one of the most…read morehonest people I've ever met.

Another mechanic wanted $3K for a power control module fix for my car. I talked through the issue…read morewith Danny and he recommended a locksmith to address the key issue. Sure enough for $200 the job was complete and car is back on the road. With their knowledge and history, I'm taking my car to Suburban Automative from now on.